Pros 1) Food is decent Cons 1) Expensive for Chinese: portions small. 2) BAD CUSTOMER SERVICE. RUDE! Our family was there for lunch (including kids). Basically, the guy there told us what to order: you should order this and this. What the?!!! Throughout the whole meal, the server and the owner just looked at us and kinda of frowned at us. Not once did they smile or ask if we needed anything. One of the things we ordered was: lettuce wrap. We asked for more lettuce, and the server replied by saying, "wait until you finish all the plates you ordered because you might be too full" WHAT THE?!!! I did leave them 15% tip and now I am screaming at myself. I should have just told them to their face that with that kind of service, they don't deserve any tip. " Read less read more

When I first moved to the North Shore I was craving "Real Chinese", (a little more like the food I grew up with) and I stumbled on Red Chilli. They have become a family favourite! Even though we live only 5 minutes away this place has become a great - "I don't feel like cooking" delivery or dine in favourite. I love the spice level - service is great in the restaurant and delivery is still hot enough to eat when it arrives! We have favourites that we order - Hot & Sour Soup - Vegetarian, Deep Fried Tofu with Spicy Pepper, Spicy Tofu Szechuan Style, Spicy String Bean Szechuan Style, Vegetable Fried Rice. Though I am Vegetarian, when I have ordered the Seafood and Meat for everyone else, they love it all! Their following says it all, waiting there in the restaurant I hear people saying that they have come from all over on the North Shore or even Burnaby! Definitely a the Best Chinese Food on the North Shore! read more

This place is our family's go-to place - we live about 5 minutes away, and anytime we don't feel like cooking, we come here! For North Van standards, it's actually really authentic. It's spicy enough to satisfy even our incredibly jaded tastebuds, and service has always been really good. We always stick with the exact same menu at this place: hot and sour soup, garlic green beans, spicy garlic and pepper wonton, beef brisket noodles and spicy Szechuan-style chicken, and the fire doused with an order of white rice. Definitely a gem on the North Shore! read more

Noo, Red Chili, what happened?? I hadn't been in a while, and seeing as I was back in Vancouver, grabbed some chinese eggplant and chicken. Food was prompt, but the taste just ... ain't the same. Everything was liberally sauced (hint of ketchup but I hope I'm wrong), and there was no balance of taste anywhere. As some reviewers mentioned, the prices have also hiked up pretty exorbitantly. Since this place has held so many good food memories for me, it's so hard to bring the hammer down, but I'm sad to say that the restaurant has turned away from quality and what it used to be. read more

I came here for their $9.99 lunch special that included 1 C rice, chicken (many styles to choose from) and hot and sour soup. My hot and sour soup was luke warm and terrible. They rolled their eyes when I requested it to be heated up. The broth thickens when cooled, therefore, having it hotter means a better broth, the way it should be served. The main dish was actually good and well portioned for the price. The humorous thing was that after I finished my main, the waiter moved my unfinished soup closer to me like a father making their kid finish dinner. Service other than the eye roll was good. read more

Why are there no reviews for this place? It's only the best Chinese in all of North Van! The menu is fairly extensive, the portions are generous, and this is the first time I've found lo mein (my favorite Chinese dish) in the Vancouver area, although they call it Shanghai noodles, I think. Service is brusque, as expected, but I've had delivery a few times and it was fine. There is a lunch menu, which for about $9 includes soup and an entree with white rice. The orange chicken is incredible. read more

Quite fresh and tasty. I ordered from my house and I said I would pick up in 10 mins. They called me just as I was walking up to the door. My food is ready! Its not the cheapest - but worth it for better than average quality. My last experience with Woon-Lee Inn was not a good one so its Red Chili for us from now on! read more

This place is great! I haven't made the trek up lonsdale to eat here in a while though. Everything I have ordered has been really good and gets to you super fast. The wontons in chili sauce was by far my favorite.I recall like 3 of 5 things I wanted were no longer being on the menu. Two things you should know, they are only open at dinner time and it fills up quick. If you get here past 7 you might as well just order takeout. read more

Ordered delivery as per everyone's advice. Over all pretty decent food. I really like ginger beef which is quite popular in Alberta but seems less known here but they had it here and it was pretty good. Prices seemed on par with most Chinese food I've had. Definitely better than your typical food court type Chinese. Had dinner for two (B) with a side of ginger beef, about $50. Egg rolls were the worst thing in the order. read more

Been there once long ago, when we heard people recommend it. Honestly, I've been disappointed. I found it pretentious and overpriced, when what we had looked rather ordinary. It was like almost regular Chinese food twice the price. Because it's in a restaurant with "etiquette" (servers, chef etc). From what I see in other reviews here, I understand they may be rather inconsistent, they may have good days and bad days. Well, not sure if I would rely on luck and try again... read more

Food is ok. I ordered $60 worth but the manager had me pay by cash even though I wanted pay by Mastercard to another person ordered way less than me paid by credit card. Yet she still wanted me to give full tips. As we were both Chinese, i expected better hospitality. Indian server was friendly, but no restaurant should operate in this fashion or treat any customer like this. Thus, 1 star rating. read more

I love this place, I probably go here about once every couple weeks. We have been going there and they know us now, and the food is extremely good. Might be a tad more expensive than most, but its worth it. read more

This is our go-to place for Chinese food for delivery. We haven't visited the restaurant so can't comment on the service, but the food is some of the best we've had in a long time. And we're British, we know good Chinese! (Ha, ha - but it's true!) We usually get the sweet and sour boneless pork. So yummy! Very friendly delivery driver and it's always faster delivery than estimated. Highly recommended! read more

The food is good but over priced. The staff are EXTREMELY rude. Especially the lady answering the phone and taking orders. They have cancelled multiple deliveries to us saying they don't deliver to our area (Lynn Valley, North Van) when their website says they deliver to Vancouver, West Van and North Van. Sometimes they will deliver though. I used to live closer and got delivery there a fair amount. Great job Red Chilli, chased a once loyal customer away. read more

The food is decent, but the service is horrible. Watch your change when paying cash! Watched them short-change more than one person while having lunch there today read more

I ordered take out after reading the previous reviews. Since I was going to eat at home I figured it wouldn't matter how poor the service was. I just wanted a good beef and broccoli in black beans sauce. I was mistaken though. The women who took my order over the phone barely waited for me to finish saying the word chowmein before hanging up. She didn't say how much it would cost or how long it would possibly take let alone try to up-sell. Despite the pending mysteries it did not take long and for a fairly large portion of chicken chowmein and quite beefy beef and broccoli, $30 after tip seemed OK. The chowmein was perfect. The beef dish a tad greasy with perhaps a bit to much starch to thicken the sauce leaving it almost doughy. The quality of the food and fast service should have out weighed the mysteries to give them a four star rating but I got no fortune cookie which Un-fortunately brings them down to three stars. I will order again but remember to ask for a cookie. read more

I waited in line to pick up my take out order only to have people come in after me and be served before me. Total pet peeve. Return? Methinks not. read more

My family and my partner's family have been ordering from this restaurant for over 8 years. We have noticed that the quality and quantity of the food has been decreasing every year. I feel that when we order the ginger beef or sweet and sour pork, there isn't much beef or pork in either dish anymore. Lots of deep fried batter and sauce. The worst part is the service has been abysmal. I don't often write reviews, but I felt compelled after my last order. They forgot to include one of the items in our pick up order and when we called them to let them know, they said they're too busy to send a driver over to give us the item they forgot. They never apologized once. I would no longer recommend this restaurant, especially since there are much better options available in North Vancouver, in terms of price and quality. read more

We were the first 2 people in the restaurant for lunch and were greeted coldly by our server. We ordered our beverages and my husband's came right away, while mine came at the end of the meal. After ordering our lunch, my husband received his soup in about 5 minutes, but mine came about 5 minutes after he was done with his. He then received his entree while I ate my soup and my entree showed up about 10 minutes later. In the meantime, the restaurant filled up with other patrons and most tables received their entrees before I received mine. The quality of the food was pretty low and tasted cheap. Our server never smiled or offered an explanation for her terrible service. My husband even had to go up and ask the manager for our check and the he didn't thank us or ask us about our lunch experience. I think this is the first time we have left a 10% gratuity. We have no idea why this place is full everyday for lunch. We are avid restaurant diners who live in North Vancouver and will never go back. Save your money and find a better restaurant. read more

for the outrageously non-existent customer service, this place should receive no stars since it had too many negatives. From telling me that the vegetables are premixed with the chicken hence they cannot remove certain vegetables...I did not think it was correct to premix uncooked poultry, and insisting I choose another dish... which turned out salty and too thick. The 2 elderly waitresses did not communicate with each other since they were both servicing our table and we had to repeat our instructions. This was my first visit to this restaurant, and it will definitely be my last, along with getting very negative mention in my conversations. There are many more excellent Asian restaurants vying for business on the North Shore - so drive a little up Lonsdale and stop at any other place with better service, lower prices, bigger portions and most definitely tastier food. read more

Love love live this place. We drive 20min across the bridge to come here. Have been coming for years. My better half is chinese and we've tried everywhere in town. Best Ginger beef, best garlic green beans. read more

I decided to order in and what I received was sub standard to say the least, my lemon chicken was more like chicken nuggets with a healthy dose of granular m.s.g. dumped on top for extra "flavor", my wife's prawn and cashew dish was passable , though just barely. All this and a couple of cans of soft drinks for almost 50.00$ worst food experience in a long while. Save your $, order from somewhere else. read more

Worst service i have ever encountered, even by Chinese restaurant standard. I've been here on several occasions and have yet to see the waitress or any of the staff smile once. The food is above average, but every time I go there, grumpiness and rudeness of the staff ruins it for me. read more

Have to say that the flavour and freshness of this food is amazing! I love the little ladies that take our to-go order (especially Helen). And if you pick it up you get 10% discount if you pay cash...I kind of feel like it's family discount. I think one day we'll have to dine-in to get the whole experience...mmmm, maybe not! A good movie and good food is where it's at! read more

This is a great restaurant! They have many vegan options as well that is very appreciated, you just have to ask.

I love the food at this restaurant. It is excellent. Seriously, probably the best in the city. My only problem is that I am more often than not, overcharged or given the wrong change. It is always by a few dollars, but that adds up after awhile. If you go, check your bill and compare it to the posted prices in their menu. Usually the bill is written Chinese, which makes it really hard to do, but it is worth it. And, make sure you get the right change, because often the change is off by a dollar or two. Other than that, enjoy their dishes. The food is worth the hassle. read more

This used to be our 'go to' restaurant in North Van. Today we were served a meal that included a large industrial staple in it. The response from the waiter was that he would show it to the chef. That's it! No apology...nothing! Thankfully, my husband didn't swallow it or break a tooth! There are many good restaurants in North Van. It makes me wonder what really happens in that kitchen! read more

I just called here for delivery and the woman said it was too difficult to find our place and we should come and pick it up. Then she HUNG UP ON me! Wow! I guess they don't need my business. read more

This was the WORST dining experience ever, and echoing Geoffrey M.'s comment: THE RUDEST SEVICE of any restaurant!! Let me begin by saying the food here WAS good and this was the reason we went there to celebrate my birthday. We made a reservation for 6:30 pm and requested a table in a quiet corner if possible. We arrived at the restaurant at 6:25 pm and there were at least 5 empty tables including 2 tables by the window and by wall available. However, the man who looks like THE MAN IN CHARGE simply told us that we have to wait till NEXT available table when we told him that we had a reservation at 6:30 pm for 4 people. We waited about 15 minutes by the counter PATIENTLY and nobody entered the restaurant at this time. Finally the woman behind the counter told us that the table by the window is "AVAILABlE" for us NOW! YEAH, we got our table finally. But at the same time THE MAN IN CHARGE asked a guest who sat at a table by herself to move to the table by the window. OMG! We arrived at the same table at the same time. We looked at each other, then we decided to give her the table take her previous table in stead. It's my birthday and I just wanted to ENJOY a good meal with my friends. Guess what happened next? THE MAN IN CHARGE showed up and asked us to move to the table next to that lady after we all sat down started browsing our menu. He started taking our water, so I guessed we HAD TO MOVE NOW or we won't have water to drink?? FINE, it's my birthday and my friends told me that they are ok to move to another table, which is in the CENTER of this restaurant. FINE!! It's my birthday and I don't want to fight with ANYBODY over a TABLE!! Then, the most ridiculous thing happened. We wanted to order one dinner combo to try their famous noodle and wonton along with other seafood dishes that we came here for. The waiter simply told us that because they are BUSY (still 5 tables vacant), so they cannot sell the dinner combo to us. We asked if the dinner combo was sold out, and he said NO. They just cannot HONOR the price at this time. So they are going to charge more if we REALLY WANT to order this combo. UNBELIEVABLE!! At this point, we chose to leave the restaurant and told them we will never come back again. They seemed mad too because we gave them lots of troubles....We went to Downtown Kirin instead!! (THANK YOU, Yelp!! We were able to secure a table at downtown Kirin because of the Yelp app). Surprisingly, the food, the service and the price at downtown Kirin was way better and cheaper than this small RUDEST restaurant. We had a good meal and a great night in downtown Vancouver. Again, I want to echo Geoffrey M.: "If you want decent food, but want to pay $$$ for the worst service ever, this is your place! " read more

I never usually take the time to write a review, but the delivery driver did such a good job that I had to! Ordered takeout from here this evening. When the food arrived there was a tiny spill on the bag(which always happens anyways and is pretty unavoidable). He was so apologetic for the "spill" and tried to say we gave him too much for a tip because of it! He returned ten minutes later with two bottles of pop because he felt so bad for the "spill". Will definitely be ordering from here again just based on the driver alone! Food was amazing as always! read more

Food is pretty awful. Either tastes bad or is totally bland.

Best chinese in north van, chicken chilli peanut is outstanding, ginger beef also, great stuff

My first visit! Decor is modern and hip. Service is terrible and rude! The staff looks like they hate their job. I suspect despotic owner who drive his employees as slaves. No personal contact! Food was OK, fresh and lots of flavor, but not outstanding! My chicken dish was very oily, too many onions and celery! I had to look for the chicken! Little pricey for the value! No matter how many reviews will write nothing will change, because the owner does not care!? It's obvious from other old reviews that owner did not corrected this problem! Maybe it's time to retire! Why should I go back? chris read more

Went for the lunch special, but the ginger beef barely had any beef in it. I think most of the thin slices were just batter and sauce.

One of the better Szechuan options on the North Shore, I have some favourites that I get consistently, I like the shredded Chili beef better than the ginger beef, the szechuan green beans are nice, and they do a nice Singapore noodle. Reasonable value for the money, decent size portions. A great take out or delivery source as well. read more

Worst service ever! I ordered takeout and they say 45min which is a fairly long time but I accept. An hour and half later it shows up. I would in no situation have ordered it if they said over an hour let alone 1-1/2 hours. I offer to pay half, they said 10% discount. I found that unreasonable considering I could've been done eating any other takeout on the north shore by now. They said, to bad that's it take it or leave it, so I say no and they replied that they will never deliver to me again. Wow good customer service. read more