Let's make it clear from the beginning- I am neither reviewing the food nor the service. But please stick with me when considering this restaurant.
I am a delivery driver- I know, not the highest on the social ladder. Doing my best to make it, much like the servers you might encounter at restaurants like these who are trying (and- based on other reviews- probably succeeding at treating you to a not-quite fine dining experience of exotic food).
As a third-party driver affiliated with a company this restaurant has chosen to partner with (I can only guess to make more money, which is honestly a good choice), I experienced something quite awful while picking up an order recently.
I walked in nearly before close (I can't control when orders are placed).
I asked the server if she had the order. She did. She reached back to grab it and hand it to me. As she did, the "manager," stepped into this anodyne transaction. This is Lou. I've also heard what would be incorrectly spelled as Delueze, but he has identified himself on other reviews.
Lou (I'm willing to edit this review if I'm spelling his name incorrectly) walked to the server's desk, told me it would be a few minutes (again, the order was ready and in sight), and proceeded to berate the woman acting as the server.
I have never eaten here before. I lived in New Orleans, LA, for a good portion of my life, so I'm sure they're serving authentic, culturally approrpriate food to the fine people of Council Bluffs, IA, across from Target. So, for all I know, this is the worst server in the world who screws up every job she is given. That's what I heard anyway.
I had to sit in the front to overhear Lou (maybe Lou Lereux, for funsies) DEMEAN and DEGRADE this woman in front of me. Specifically in front of ME. I have no skin in the game of this restaurant that may be offering you faux-Cajun cuisine. I heard how she was a horrible employee and how she had gone through many warnings. I was just doing my job.
About five minutes later, as Lou (Master Louis Leurex, if we wanna go with it) told her to go finish her work for the night for what I can only understand was the benefit of me witnessing, he handed me the food and told me to have a good night.
If you enjoy dining like this on special occasions (like I do), I know how grateful you can be for the woman who brings you drinks and plates. Even if the service isn't great and you can't always afford to tip what you think would be correct, someone is providing it, and I know all of you are grateful.
I won't lie- I can be annoying. Yesterday, I called the restaurant. Lou answered the phone. I know this because he went out of his way to identify himself as Lou or De Loux or something like that.
I, in as literal terms as possible, explained what happened. I gave off no expressions of condescention (that an Iowan manager hosting a Cajun-restaurant in Iowa might feel).
He proceeded to give me a rundown of everything this server has done wrong recently. ME. The person not involved. Other than identifying myself as being there and calling to express the sentiment that server the was being demeaned by a man (in the worst way. Even if you're also sexist, it couldn't have been worse), I was treated to an about 5-10 minute call of what this SERVER had done wrong. Again, I don't know her history. But it is NOT my in my interest to know her work history.
I was then told that, because I called in, this worker would be fired. I don't know what actually happened. I'm not someone who is petty. I don't call and complain. But I was told that because I personally called to complain about HIS behavior (not hers), the server would fired thanks to me PERSONALLY. Really. Because I called in to give feedback, I was guilted because the person I spoke to agreed this server deserved poverty.
Because of De' Lou Leroux, do not give this place your custom. You are supporting absolute fascism slave labor. Us, in Iowa, like exotic foods we can drive to with our families for special occasions. Know that the people in charge here treat US people like poo.
Anyway. Just to give you an idea of my experience. I would also point to their official menu/site listing locations in Cajun=native places like Lousiana,
who, when I called, told me they had no idea what this restaurant in CB was (same with the other six locations, none of which mention an owner).
I'm sure their food is fine. Take your family there on a special occasion, if you'd like. I would not judge, even though I know they have nothing to do with Cajun food and want to trick you because you live in or near Council Bluffs and want to treat your family to a "fancy meal." There are reviews reporting injuries. I would say to take those into account.
Monseur Lou needs some training, though, I would say, and I would want you and your children to know there are other restaurants who teach and act better. read more