I recently purchased a new home with some sump pump issues and wasn't sure if the builder was…read moregiving me a runaround about fixing the issue. I wanted a second opinion from a professional. I called Watchman and spoke with the owner who gave me his opinion. He then offered to come out and take a look. Upon coming out, the owner gave me his opinion and recommendations which I could use to go back to my builder with. Watchman did not charge me for this and did not attempt to sell me anything. They simply advised me of some changes I could ask the builder to make as part of my new home's warranty. It's refreshing to encounter a company and owner that genuinely want to help people.

As I take a break from mopping up water and watching my husband dump 16 gallon shop vac buckets of…read morewater out one after the other from vacuuming the water that is pouring into my finished basement, I am reminded of the time I tried to get Tim, the owner of Watchman Waterproofing, to make good on his "lifetime guarantee" of waterproofing. After spending over $80,000 on a full perimeter system with a sump pump and finishing our basement, I am left with a vendor that refuses to make good on his guarantee, and a house that STILL gets water. Tim told me to "go ahead and sue him" vs. making good on his work. DO NOT DO BUSINESS WITH THIS COMPANY if you care about your property ACTUALLY being waterproofed.

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Prompt response to a quote request- no overselling when they assessed the scope of what I needed.read more

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on…read moretheir website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled.

Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.

I recently hired complete paving and masonry for a 3rd job on my property…read more In 2022 they replaced my asphalt driveway and edging, they removed all the landscape timbers and replaced with stone and new asphalt. then in 2025 the front walkway they removed all bricks and landscape timbers and replaced with a paver walkway and matching stone edging. Yesterday the crew was here for the recent job of removing concrete landing step ( which started to fall apart during the winter) and replacing it with a granite step. We are very happy with all the jobs. Gerry and the crew were quick and efficient. Do not hesitate to ask for a quote and trust in this company.

Jerry and his team are amazing. The process to help us with some masonry work to expand the…read moredriveway was smooth, beginning to end. I reached out to him via Yelp and he responded promptly. He came to visit in no time to look at our need. He was very courteous and helpful. I did not know what I really wanted and he was helpful in suggesting ideas to help. He sent me a quote that was reasonable and after approval, he started with his crew on the work and finished ahead of time. His communication was great and his crew was really friendly. The finished project exceeded our expectations and fit our needs. Thank you very much Jerry and crew. If you have any paving or masonry work, do not hesitate to reach out to Jerry and you will glad you did.

The work performed in our bulkhead was dramatically perfect. Besides the work being done, the crew…read morewas the most professional we have ever had. They were thoughtful, clean and very polite. Also, they are honest. I can't say enough about them in every way. I would not hesitate to recommend them for any waterproofing job needed. They go beyond the job and actually do more than was in the contract without charging for it. No one is better and they are truly perfect.

Called them because my elderly aunt was getting water in her basement anytime there was heavy…read morerainfall. I explained that it was a fieldstone foundation and the guy I spoke with said "no problem." The gentleman showed up when he said he would, which was great that I didn't have to waster 2 hours in traffic for nothing. However, the oddness ensued quickly. Every time I showed him a part of the basement, he'd say "Great. I'll take a look and find you if I have any questions" but his "inspections" would only take 2 minutes. So, we'd walk to the next part of the basement, he'd say he'd let me know when he was done, then I'd wait a minute or two and then proceed to the next section. (I swear I'm not making this up.) It was really odd. After his inspection, I said "what do you think?" He said they don't really do much with fieldstone foundations (which would have been very beneficial to tell me over the phone) but that he was going to talk with his boss and that I shouldn't worry because they wouldn't "leave me high and dry" (no pun intended.) He then excused himself once again to call someone and then a few minutes later comes back to tell me there isn't really anything they can do and we should contact someone who specializes in fieldstone foundation repair and then leaves. I don't know how long I scratched my head after that encounter. Drycrete might be a magnificent company to do business with and their work might be first rate but, from my single encounter with them, I was not remotely impressed and it was a grand waste of my time.

In short: I would HIGHLY recommend Hammer Basement!…read more I spent time reaching out to quite a few companies for estimates and from the start Hammer Basement was by far the easiest to work with. I received a call and text back very quickly and was able to send pictures over text to get the conversation going even before an on site estimate. Scheduling an estimate was easy and quick, and scheduling the date for work was the same as well. When meeting Emilio for the first time, I was instantly comfortable with him and his friendly personality. He is very knowledgeable and I appreciated that he was not trying to have us do more work than was needed. (It felt like other companies were trying to upsell.) We did need quite a bit of work done but Emilio took the approach of let's do one step at a time and see how it goes (we were tossing around the idea of needing a French drain in addition to a sump pump and foundation crack repairs). Emilio and his crew found an additional crack in the basement while they were doing work that we would not have seen otherwise because it was hidden behind a wood beam in the basement. The whole team is detail oriented and takes pride in their work. We told them not to worry about cleaning up all the dust from coming in and out of the house, but they made sure to clean as much as they could and all the work they did looked great once they were done. If we ever need additional work done we will definitely be using Emilio and his crew again, as well as telling others of his work!

I called Hammer Basement Waterproofing because we have a unique situation in the basement of our…read moreold house. Emilio came right out and assessed our situation. He was honest and did not try to sell us products that we do not need. He has many years of experience and is extremely knowledgeable in all things related to basement construction. I would recommend him to my family and friends! - Shannon M.

" Great Customer Service " This place has great customer…read moreservice. They take the time to answer all your questions thoroughly. Very patient and make; you feel comfortable asking away . We had to call a few places for quotes and here they are welcoming and friendly. Definitely call them up .

Jonathan and his team did an excellent job transforming our wraparound driveway into a backyard…read morepatio space. It was not a straightforward job as the driveway was on a downward slope and needed to be leveled out pretty significantly. Jonathan and his team also put in fencing to surround the patio and cleared out some space (old stumps, lots of weeds) to make room. They got the job done on time and on budget, and Jonathan was highly communicative throughout the process. We could not be happier with the result. The attention to detail was very impressive, the process was smooth and the patio / fencing looks fantastic. Would highly recommend. 5 stars without a doubt.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

I rely on the use of a wheelchair and my backyard patio was completely inaccessible to me…read more I called a few companies to come by and quote me for an accessible concrete path to my back patio and Concrete Solutions & Waterproofing responded quickly. They came within a few business days for a walkthrough and not only quoted me the best price but also offered professional and practical recommendations for accessibility. After agreeing to terms, the Concrete Solutions team laid out the work schedule and what to expect (time, eta of job completion, etc) the team was friendly and worked efficiently and clean. They exceeded all expectations and I'm glad I choose to go with them. I can now access my yard and enjoy time with my family thx to them. I Recommend this company for all concrete and waterproofing solution!

Great service and communication. David was very professional. Would 100% recommend to anyone who is…read morelooking for Concrete repair!!!