Well honestly this is the only water company that is legit in Arizona. I did a search and this was the only one that I really trust. This business is not perfect but I have had them in Maryland, and in California. They don't call you when they reschedule which is rude. Overall, it is ok service. I think this company needs to revisit their operations! read more

Rented a water cooler from Primo Water Corporation / ReadyRefresh for 35 months. Started at $5/month, which later increased to $11/month. Total paid: $385 for a unit that retails for around $200. When I moved, I was offered a "discounted" buyout of $182, then $100. After already paying nearly double the value of the unit, this does not feel reasonable. The agreement may technically allow this structure, but there is no transparency around how rental payments relate to ownership or total cost over time. I requested either a fair buyout (~$50) or return with no additional fees. Waiting to see how this is resolved. Consumers should understand that long-term rental costs can significantly exceed the value of the equipment, with no path to ownership. read more

The website never works and my orders have been inaccurate. And, of course, they don't take returns. So frustrating.

They canceled my account even though I paid with my checking account and I've asked him numerous times why they won't deliver when I had all of my empty water bottles out there. I don't recommend they can just kiss my butt because I am done. read more

I have been a loyal ReadyFresh customer for 4 years, but since becoming Primo Brands, their service has just nose-dived. I tried changing my regularly scheduled delivery well in advance, received a confirming e-mail and text, but yet no delivery as promised. I scheduled a dispenser cleaning with them and as a member of their Hydration Superhero service, am supposed to get that free, but I see online they are about to charge me for that service. I pay extra for early delivery but these deliveries have been later and later in the day, leaving 5-gallons of water sitting in the Arizona heat. Try calling customer service and you get put in a wait cue for an hour...press 1 for a call back and that never happens either. This is just an unacceptable quality of service and I need to look elsewhere for residential water delivery. read more

Worst customer service I have ever dealt with! Transfer you from person to person for a simple cancellation. Put you on spite holds because they are upset they couldn't get you to keep account open. Wouldn't end the call to get you to the part where you give feedback. You really think people want to give their business to a company like that? Very sneaky in their wording and the way they handle business. This was for a home account. I would NEVER let them handle anything to do with a business. read more

Don't go with this company. They pull out numerous charges hoping you will not notice. When you call to fix it the people responding to the issues are super rude and blame you for their mistakes. I cancelled my subscription and they are continuing to charge me for nothing. I have called repeatedly and ive only spoken to one person that truly seems like she wanted to help. Keep LT because if you don't everyone else working for ready refresh is going to lose you more customers. They are a scam. read more

I would give negative 10 if I could. The worst customer service, horrible billing practices, watch your bill closely because they constantly make mistakes and then tell you they will fix (refund their errors) and they either don't refund the full amount or they don't do it at all. Customer service will lie to you (I've completed that refund right now, here's your conf #) and they didn't. You call back and you get a completely different answer next time. And a different answer the time after that. It is unbelievable and the absolute WORST customer service I have ever experienced in my life. read more

Beware of ReadyRefresh's Aggressive Sales Tactics We've never disliked a company more than ReadyRefresh. Despite numerous attempts to get them to stop badgering us, they persist in forcing deliveries and sending aggressive communications. We emailed, but they won't heed our emails, stating we must call. Calling their customer service is a nightmare--long prompts, endless wait times, etc.etc.etc. Chat? Same story, with frustrating pauses and no real answers. We've tried skipping the deliveries they impose on us, only to be told we're exceeding the "maximum number of skips." What?? Let's talk pricing: over $8 for a case of water? We've informed them we can buy the same product elsewhere for just over $3, but that hasn't stopped them from scheduling deliveries and charging our card without consent. We changed our payment method to block their charges, and now they bombard us with long-winded, borderline threatening notes. We even escalated the issue to their President and CEO, Henrik Jelert, but unsurprisingly, nothing has changed. At this point, it feels less like a business relationship and more like a gang trying to force us into their "protection racket." The only difference? They're selling overpriced water instead of safety. If you value your time, money, and sanity, steer clear of ReadyRefresh. Their passive-aggressive business model is something we wouldn't wish on anyone. If they read this, we guarantee you that will say call them. NO! read more

Shorter version? Stay far, far away. Major scam alert, red flags, sirens blaring, stay AWAY. Longer Version? I Used this service from 2020-Yesterday. Started out great, but I recently have run into major issues with this company. I've been skipping orders on and off for a year, and half of those skips were ignored and I was charged anyway. If a customer says to skip an auto-order, there shouldn't be a way for that order to somehow unskip... I got tired of it and decided to cancel the entire order this time and maybe just order it individually when I can. So I looked for the cancel button... maybe something to remove it from my cart... nothing. There is no way to cancel on the website. Okay. So I contact customer support. They give me the run around for a good 15 minutes saying they'll give me such and such amount of money off my order for 6 months, blah blah blah. I say no, I want to cancel. They ask me if I want to cancel my account, I say no. I want to cancel my ORDER. This goes round and round for a bit before I'm told they cannot cancel an order. At All. Ever. So if you start an auto-delivery with them, they will never cancel it. They offer to cancel my account again, and I say okay, fine. You'd think that's the end of it right? Nope. I go to double check today that my account has been cancelled and lo and behold, no. It hasn't. Everything is still set up to charge my account. At this point I try to be crafty and take my card off the account. Nope, can't do that. There's no option to remove your payment method. Okay... So I'll remove autopay. I go to the page where I'm supposed to be able to edit autopay, I click the edit button, and... It takes me to the front page. There is no way to remove your payment information or stop autopayments. I checked every single page of their website. Nothing. I ended up having to go to my bank and request that no payments be allowed from this company. This is one of the worst, scummiest scam companies I've had the displeasure of dealing with. NEVER give them your card info, never order from them, STAY AWAY. read more

GARBAGE! They only want your money and they will send you in circles to keep you from canceling with these bloodsucking parasites. Overpriced and no customer service in site. I called their office at 5pm to be told they are closed and their business hours are 8am-6pm. Last I checked 5 is BEFORE 6! I pray to God you sleezebags go out of business! read more

I love having water delivered, I hate the high prices and the constant push to tip the driver. Trying to cancel is a nightmare. The people in the chat are horrible, there is inconsistent messaging on hours of operation. Absolutely frustrating. read more

You can't just cancel a delivery - they make you call and give you a hard sales pitch. In AZ only 6 mo/yr, I simply needed to cancel for 6 months - impossible to do. Never again will i use them. read more

Every review about this company is 100% accurate.(I didn't see any other reviews with more than 1 star). So, I fell into financial hardship and was locked out of my online account after missing a payment. They still continued to try to withdraw the money from my account after I had sent in an email where I attempted to cancel the service. They replied 3 days later stating that I need to log into my account to verify it, then I have to call in to camcel it. Yet in the meantime. during those 3 days, the attempted to withdrawal the money every one of the 3 days. The push orders on you and are way overpriced. I have never been more dissatisfied with a company. read more

Horrible customer service! Oversold their ability to deliver. I cancelled in November and had to wait a full month for them to pick up the bottles and water dispenser. Then they charged me for the rent for that month! I do not recommend! read more

Unfortunately, after about 15 different times and ways of telling them when we need the deliver,y they abruptly send texts in the morning of an unscheduled day and then despite clear instructions leave the delivery outside the office. When we call their customer service asks us to decline the delivery and their drivers play hide and seek and leave delivery without alerting us. No way of doing business. Too much drama! Canceling the account. read more

Like most of the other reviews, our service started out great. Then it was time to renew the "Super Hydration" membership. I opted out thinking that would be the end of it. Nope! They renewed our membership. And they want a new payment method. The one I had expired. I just want to be done with this company. Wish I had read all the one star reviews before we started using them. read more

complete scam company never follow appoints and rules had a manager hang up on me today told them I know every call is recorded what I suggest like I am doing to the collective take your complaints legally and officially as a consumer to where I live the Arizona Attorney General legally their company and corporate has to respond and yes they are a complete scam will never recommend or use their eeevucws ever again read more

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Initially I was happy with services, until i was gradu charged more. I emailed the customer service team and stated I had general questions regarding possibly terminating my service. Without any type of follow up or communication, my account was terminated. As a result, I was charged the 50$ refurbishing fee. I then attempted to chat with a liaison and their response was "sorry for the inconvenience." Communication is disappointing with no client support. read more

You can sign up online, but it is impossible to cancel.After 3 calls to customer service asking them to delete my credit card information after 2 unauthorized charges, it still isnt deleted from my account. this company is a joke. read more

This company has had years or repeated incompetence. Most recently they have missed the past two deliveries. The office took a collection to go to the store to buy water. Two managers had called Ready Fresh yesterday to verify the deliver. It never came. Today at 7:15 one of the managers called Ready Fresh and was told we would have to wait five more days for a water delivery that is now over two weeks past due. Customer Service - non existence Driver Competence - non existence Water -no better than anyone else. If this were not a government contract I would terminate it today and hire anyone else. A company that values its customer would drive out at least four bottles to tide us over till the driver figures out how to make a delivery. read more

Easy to sign up, virtually impossible to leave - they still charging me rental fees on the account which was canceled 6 month ago and all their supplies were picked up. Canceled and confirmed cancelation on three different occasions - via app, via email and via customer support number. They even sent a guy to my door to confirm I want to cancel my ReadyRefresh account... Received another bill a month later due to Nestle corporate policy of not letting things go - keep billing suckers (aka customers) no matter how much it hurts. read more

ReadyRefresh - Proof of cancelation - Water Delivery Near Me - Phoenix, Arizona

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One star and only because you have to give a star. Otherwise more like negative 5. Ordered service from them for every other month. 3 weeks later they wanna deliver again and say that it has to be so I said fine. Then they reschedule it. Then they cancel it. Then they forgot to deliver on time so called they rescheduled it and the night before they pushed it 2 days back and then waited the 2 days and gets pushed. So basically every 2 days they just push it back 2 days. Gonna cancel these idiots and go elsewhere. Never will have my business ever again. read more

I have been with this company for 5 weeks now and have had horrible service!! First they delivered three bottled waters and the water cooler I ordered with them didn't make it to the truck so then they had to bring it 3 days later after they told me I'd get it the next day... Then they told me to use the Play store app to order more if I needed to. So I download the app and I get my account set up and I order a delivery because I've noticed they have not set up any reoccurring! So I ordered three bottles it says right inside the app that they're going to be delivered friday, yesterday, and they didn't show up! If anyone knows of a good reliable water delivery service in the Sun City area please let me know?? read more

Broke into our gated community without permission to go door to door selling water. Lied about having permission. Door to door sales is cringy and unsafe. read more

If I could give a negative 5 review I would. The customer service side is horrible. I talked to them several times trying to find out why my delivery was canceled and no one could give a answer. Also I was told they have 2 different billing systems that's why they couldn't get my bill correct. read more

Absolute garbage. I had an account in which I was told It would be 25 a month for equipment and delivery, after 1 month the price jumped to over 50. It took 2 months of constantly reaching out to get the service cancelled which i continued paying on. It took an additional month for anyone to come out and pick up the equipment we rented. My account was officially closed in December of 2021 with a negative 3 dollar balance, thats fine you can keep the 3 bucks i say. After 3 months of cancelation a whole 3 month gap, guess what company tried to take additional payments out of my bank account? thats right these dipshits. And NOW my account has gone to a collections agency for "the unpaid amount" which accumulated WELLL after cancelation. read more

i wish I could give 0 stars! This company is horrible! they change your delivery every time you are supposed to get one. their drivers say they couldn't find your address because they don't want to look for an apartment! I didn't get delivery for a while month but they still billed my bank account for the whole months worth of water! stay away!! please don't waste your money or time! read more

I would give zero. Warning: Do not use this company! Agree to all of the other reviews. Was once a decent company, now I'm scheduled for deliveries I never requested, chat function does NOT work, takes forever to get a representative on the line and emails are not answered. An automated reply saying will receive an answer comes up as "System" so can't even search if goes to junk/spam. I'm still waiting on a refund and for pickup of 10 bottles, both full and empty. Sounds like neither will happen... Dear ReadyRefresh, You mean how I called yet again today, was told nothing was processed after 2 previous phone calls & multiple attempts at emails? I still don't have a refund for deliveries I did NOT schedule & now you're going to charge me for pickup of full & empty bottles (where I'm told it'll take another week after 2 have already past) that was due to YOUR error? Fraud, plain & simple. No one use this company! read more

And Christopher H leaves empty comments asking us all to call the 800 number from you know where ... perpetual hold, finally someone comes on (chinese) repeats every word you say and says please hold for a moment ... and I say, I will hold for 2 minutes because you're not wasting anymore of my time. And I hang up after 2:15 ... call anybody else -- you will only waste your time, money and sanity with RR ... look how many people say the same as me ... just close your business already Christopher H!!! read more

I wish I can seen these reviews before doing business with this company. I had an order scheduled for December 2nd. It didn't arrive in the timeframe estimated. So I contacted customer service and they stated it would still come. Well around 6 pm my order just disappeared from the website all together. It came back later that something came up and they needed to reschedule for another day. I was extremely frustrated and canceled my services with this company. The problem is that it takes about 2 weeks to schedule a delivery so I had already waited 2 weeks. That with added cost for the product it was not convenient anymore. I cancelled the service and the soonest they can get a truck to pick up my equipment and empty jugs is a month and half away. So now I got their equipment and product cluttering my house for no reason until they can pick up. read more

No. Just no. Water prices have shot way up (now almost $7 for a 5-gallon jug, before tax, delivery fee, fuel surcharge, and bottle deposit!), case prices are still bad, and ever since last year's "system upgrade" billing and delivery has been an absolute mess. THREE TIMES ReadyRefresh has "rescheduled" orders I canceled, late at night (definitely nothing sneaky here), causing $35 of unreturnable water I did not want to mysteriously show up at my doorstep. Their billing system also just plain doesn't work, frequently kicking me postcards about "incomplete" card information, despite the fact the site continues to tell me my card is both valid and will be billed soon (and having re-entered multiple cards multiple times). Sometimes it works. Sometimes it doesn't. And they never tell you when you will be or have been charged by AutoPay, so trying to figure out what the hell is actually happening is impossible. Customer service is still staffed by one person and a potted plant, and as soon as I can get one of them to pick up the damn phone I'll be canceling. read more

This is by far the worst service ever. my deliveries have been cancelled 3 times. The customer service line must be fake because no one's ever answer's. The chat is also always unavailable and when I emailed it just received we apologize for the inconvenience. Does anyone know how to give them their equipment back so if can be done with them? read more

Worse, I repeat WORSE company in Arizona. You can't get them on the phone - the recording says ''All customer Service Representatives are not available at this time'' and then it automatically hangs up. I've called several different numbers and have gotten NOWHERE. I emailed them (and so did my husband) and it took over ten days for them to respond. Someone called regarding our emails and said they'd have someone call us back 'tomorrow' , that was January 14th. So far no one has called (as of 1/23) . The only reason they got 1 star is because Yelp requires a rating. In my book they get MINUS FIVE. I have three 5 gallon bottles that I want picked up and will not be reordering. The ceramic dispense I bought leaks and now I'm stuck with it as well as the stand. Get your act together ReadyRefresh ! read more

I have been using this service for over 25 years. Customer service is so bad, I am going to cancel my service. First they stop delivering to our area. Then I have the bottles delivered to my office, so I can continue service. Then I cancel a delivery because I was on vacation that week. Then they deliver the bottles anyway. Good luck getting someone on the telephone. It is a shame, because we like the water, but this is too much. read more

The price goes up every other month for something . My delivery gets changed way too often.

Have used them for 8 years or so - they've gotten amazingly worse since we started using them. 5 gallon bottles used to be like $4 each, now are like $15 each! And they are now begging for tips for the delivery driver in the app and via email. Often miss or reschedule deliveries and now they won't let me reschedule on my end without like 3 weeks notice. This is a great example of what happens in absence of competition - out of all the companies I deal with, this one is by far the worst to deal with. Continuing to evaluate my options. read more

They still haven't cancelled my account and are still sending me delivery notices. I have now requested that they close my account SIX times. Seriously the worst. I have never dealt with such an awful company. I won't buy anything from Nestle now. read more

If I could do less than one star I would. I have had to stay on hold multiple hours to get my deliveries and finally gave up and went to another company and then they finally decided to deliver after picking up my equipment. I spent another hour on the phone and no one would confirm their names to actually have someone to follow up with. read more

this was one of the most frustrating customer services experiences I have ever had in my life. The website is broken with deliveries being scheduled in a chaotic way. The customer service staff are rude, demeaning, and irrational. They deliver water when I don't want it, and don't deliver when I want it. I have spent over 8 hours tryiing to work with them to fix the problem. I gave up today after another experience of incredible incompetence and rude staff. I believe they intentionally deliver water when it is not being ordered, and make it hard to stop or put delivreries on hold, as they are greedy. I have come to believe that their water must be terrible quality, reflected the worst customer service I have ever had. Stay away!!! read more