Trying to contact them to cancel deliveries and my account. So far, nothing. It is impossible to modify existing account details, and 9 times out of 10 when I am sure I have modified correctly there is no record of my having done so. Erratic deliveries which may or may not contain what I ordered. The kicker is that my insignificant case of half-liter bottles arrive in cardboard shipping boxes via UPS. Really? Its decadent enough to get our drinking water in bottles, but adding a box around a perfectly self-contained shrink-wrapped group of bottles is excessive, and wasteful, and quite annoying. Call them? That will cost you $5 for the pleasure of being on hold. Oh and their site is absolutely the slowest on the web. Why?? read more

We have water delivery with Ready Refresh and are having the hardest time getting consistent delivery from them. It got even worse since they "upgraded" their website. As of May 15th, our office has been out of water for 7 days. I've gotten an email from them on May 10th saying 'we're on our way' then no delivery. Got another email on May 13th saying 'we're on our way' then no delivery. We stopped getting the emails but our account says delivery is scheduled today. Its interesting that it gives me that message every day that I login. I called customer service and after a 30 minute wait, the customer service person said the order was delivered today. Of course that didn't happen. When I challenged her that it was not delivered, she put me on hold and dumped me back into the queue. After another 30 minutes, I got another rep that said they were scheduled to deliver today, but since it was already past 5 o'clock, they probably weren't going to deliver today either. They could not give me a reason why. So, now they said the delivery is rescheduled for 5 days from now. We'll see if that happens. In the meantime, we ordered a cooler on Amazon and will be changing our delivery service once it arrives. read more

Service has gone down hill while pricing has gone up. You cannot chat online nor can you call their customer service. The only way to get information before 5-7 days after submitting a request is to tweet them. They said I requested I skip I delivery when my account shows I scheduled a delivery but it was "incomplete." Time to shop for another water delivery service. read more

This company is horrible on their delivery in billing they overcharged constantly deliver early without notifying in the bottles are sitting in the hot sun. Not recommended whatsoever read more

Do not buy anything from them, they cancel your account for no reason, you can't reach them on the phone EVER, and they try to double charge you for equipment. HORRIBLE read more

AWful!! they NEVER come on time, cancel deliveries without notice or text, overcharge some months, no one replies on their service email and the list goes on. please help me understand why my delivery of $58 turned to $75 this month on my invoice with no warning?? they charged me $17 more for delivery. read more

Terrible...Terrible Customer Service. Called the phone # listed and got a recording referring contact should be made via message and response can be expected within 2 business days. I sent a message and never received a response. Placed an order which was accepted and gave a delivery date of 6/24/22 which was never delivered. After spending several hours attempting to find a "live person" to talk to, I was told that my order was cancelled because my order didn't meet the minimum required for delivery. Why wasn't I advised of this when I placed the order? Save your time, money and disappointment...select another supplier. TM Austin read more

DO NOT SUBSCRIBE I wish I could give no stars. They charge me every month for the delivery and service. I went in person three times to cancel and they still charge me. I email and call, and never get a response. read more

Jeremy is a great driver and he brought the 5gal bottle straight inside. We are disabled so this is very helpful. He also gave us some water bottles since this is our first delivery. Very kind and personable. Jeremy is the best read more

Our delivery guy Jaime is great!! He's a good worker. I sprain my wrist & needed help bringing my water inside he was happy to help! 5 stars for this company. Thank you!! read more

Terrible company with horrible customer service. The first dispenser that they sent me was broken. Came home to find water spilled all over my apartment on more than one occasion. It has been two months and they have yet to pick up the old machine. I tried canceling my service with them to find out that it never happened. Stay away! read more

Terrible. Litterally the worst water service ever don't give these guys your money. They have no customer service and they will charge you for water that was never delivered Crooks read more

Fun update. Now I'm getting harassed by a debt collection company for money I do not owe for products I never received. Run as far away from this company as you can. read more

These people scammed me out of $110 for one water machine and 4 jugs of water and are pieces of crap. They didn't want me to cancel the plan and didn't want to admit they are scammers. The lady on the phone was so annoying and wanted to charge me $50 just so they can clean the tank before scamming someone else. I hope they get taken down. read more

Worst water company ever. Zero customer service. When I finally cancelled the highly overpriced service, they took their water dispenser back, but claimed I still had it. They continued to keep charging me for months after I had completely discontinued their service. I made repeated attempts to contact them and tell them I didn't even have their service anymore but nobody ever answered, and they kept sending me bills. Please save yourself the trouble and avoid these people. read more

Ready Refresh doesn't deserve even one star. I was over-charged (for twice my normal delivery) on my previous bill and sent RR an email explaining the issue on 2/25/22 and received a confirmation that I would hear back in 3-5 days. It's now 3/15/22 (18 days) and I have not received a response but have received a pass-due payment notice. I have tried calling RR at the customer service number and even called the local number multiple times only to get a recording that they were busy and then hung up on. I tried sending another email requesting someone contact me and their site is now apparently down. This company has terrible customer service and if I can't them to respond I'm going to cancel my service. read more

They suck, got new card and website wouldn't accept 4 diff new cards. Emailed them multiple times, no response. Called them but they said no one is taking calls. I let it go, finally get call 3 months later for late fees. Screw it, I paid them and told them to cancel everything. Crap company. read more

These guys are crooks! This used to be a good company when it was Ozarka. I have been a customer since 2003. I have been trying for over a month to cancel, but they won't contact me or pick up my calls. DO NOT get involved with this company. I am switching to a local water company. I will report to the BBB today! read more

My boyfriend and I were looking for a reliable company to deliver water to us, we made the unfortunate mistake of picking ready refresh water company it turned out to have the worst customer service no resolution to delivery problems delivery dates keep getting pushed back, push back, push back, we only had one successful delivery from them and if I could give less than one star I would, extremely poor service and from the customer service department all we kept getting were apologies and unkept promises of return phone calls so strongly strongly discourage anyone from using this water company it is the worst water company I have ever ever used read more

$78 for 5 water bittles. Enough said. Customer service sucks as they take forever to answer. It discourages changes/disputes

These guys are horrible. They scheduled a delivery to my house. I didn't need the water. I was not able to cancel or postpone. When the driver came I returned my empties and refused delivery of any water. They billed my credit card for water that was not delivered. I disputed it through my credit card company and closed that credit card. Ready Refresh continued to try and change me. I have security cam showing the driver picked up the empties and leaving. I called and spoke with a customer service rep. She said it was resolved and would cancel the charge. This week I received a new bill. Like gum on your shoe. Just can't get rid of them. read more

I have had the Ready Refresh service for over a year. In that time, they have only made the delivery day. They reschedule 3-4 times. They have not put the delivery in the same place twice and customer service is non existent. I was an Ozarka user in Houston for many years. Never had these types of problems. Find another company. read more

I have been with this company for 14 years. The incomplete deliveries, the delayed and changed deliveries, and the non existent customer service have led to me cancelling. Horrible all the way around. And it seems like others are having the same issues. And dont blame this on the pandemic. Having a driver read a piece of paper to deliver the right goods should be a no brainer. Ensuring you have people to respond to emails or answer the phone is key to business success. This is just the owners striving for more profit at the expense of employees and customers. read more

THESE PEOPLE READY REFRESH ARE NOT ACCOUNTABLE AND DO NOT DELIVER ON THE DAY THEY TELL YOU. You have to wait 30 minutes or more to reach customer service. The customer service agent told me that they now use a third party delivery. But that maybe they didn't deliver but they have no way of knowing this information. Then they promised deliver on another day. That delivery did not arrive. Then they texted me again saying there would be a delivery on another day. They made me wait another 30 minutes and then disconnected the call. read more

The worst company ever!!! Not only do they not deliver on the scheduled dates but now they actually took my money for a delivery I never received. You cannot get anyone on the phone, just try Only way to contact them is via their app and I get no responses. I now need to cancel my account but need my money back first. My next call is to the Better Business Bureau read more

Hope I could give zero stars. Worst business I've ever used. I have notification enabled to receive email the night before the scheduled delivery so I could place empty bottles outside ahead of time. The notification stopped working after I skipped couple orders. Their website is designed to urge you to give up whenever you want to make some changes (remove credit card, cancel reoccurrence order...) Stay away from ReadyRefresh if you can. read more

I have been trying to cancel my readyrefresh service for MONTHS! I can't get anyone on the phone, I am unable to remove my card information via the website and they keep billing my card month after month. I finally had to close my bank account to put an end to it. The water gets delivered to an apartment that I do not live in full time (I live out-of-state for work) and so the bottles just sit there in the sun for weeks until I can get my mother to go up and move them inside for me. read more

These people suck! I am not paying one more dime for this service. They deliver the first few months of the contract and then FAIL at delivering from then on. I too have been on the phone for hours with them in Kentucky and the customer service there is truly pathetic. They could care less. I finally left a message with headquarters. I told them come pick up your water dispenser and I'm not paying for one more drop of water from you! Maybe when they don't get paid, they will rise to the occasion of reaching out for their equipment. HORRIBLE SERVICE, HORRIBLE CUSTOMER SERVICE! Calling the BBB and the Attorney General of Texas and filing complaints. read more

They constantly reschedule and you cannot get customer service on the phone. This is absolutely horrible horrible service. DO NOT USE THEM

Their website is terrible - my autopay kept getting turned off and they were adding $20 late fees - very sneakily to my bill (they don't even send you a bill so I didn't know about all the fees!) unethical and terrible customer service. Avoid at all costs unless you want to be transferred around, hung up on, misled, overcharged etc read more

Very dissatisfied w/ Nestle. I have spent countless phone calls, chats, and personal editing of my account for these changes to continuously not occur. i have tried for months and months to edit my reoccurring orders, to space them out, to cancel them all together. Ensuring over and over again this would happen and they still continue delivering to me. I have now had it and have cancelled service all together. I dont need to deal w/ so much hassle. Regardless of cancelling and having written documentation, they still delivery, still charge me and say there's nothing they can do about it after the fact. read more

Just received a delivery 6 months after we cancelled. Took half an hour to get someone on the phone and they say they had no idea how we got that delivery. I did not accept it, obviously, as we had numerous problems just trying to cancel our subscription. Feel sorry for the delivery guy! read more

Buyer beware!!! This is a no star review, but because you have to rate this one is too many! The customer service and operations for this company are TERRIBLE, FULL OF EXCUSES, and LACK OF CARING. Accountability for their operation issues is not in there corporate dictionary nor does anyone working customer service seems to get that, they are rude. I'm a very understanding person. I get if there is a miss communication happens. Once is ok but 3 times. Give me a break. I have been lied to multiple times by customer service, each and everyone of them tells me not to worry the issue is fixed. I wasn't suppose to get deliveries until next year and yesterday another deliver showed up and it was short. The customer service rep tells me I'm mistaken, that the drivers only picked up 3 empty bottles. I wasn't scheduled for a delivery until March of 2022. But the invoice dropped and paid immediately, I live on a fixed income and couldn't afford this delivery, and feel this treatment is TOTALLY UNACCEPTABLE!! If you have this service CANCEL it!!!! read more

We have had this service for a few months. They have never ever delivered on time. They push it to next day and then next. On top of our deliveries never coming in date we are originally supposed to get it the order is never correct. We have to call every month and get the run around. Horrible company dont waste your time. read more

I agree many of the other users. I've had ReadyRefresh for about a year. We get monthly deliveries and only one or two have been delivered on time. The last delivery... rescheduled 4 times. I've talked to the call center (yes they are nice and apologetic) and you can't talk to the location that delivers in your area (that's top secret). If you ask for the manager of that facility to call, you'll get no response. I was actually going to offer to meet a driver somewhere to get our water, but since they don't want to do their part, we're leaving. Not to mention that they are going up $2.00 a bottle for the water that can't be delivered on time. I'll take my $60.00 a month elsewhere. Avoid this company at all costs!!! read more

Terrible service!! Not consistent delivery, water gets delivered at a wrong apartment, and sometimes they'd not show up at all. Customer service wait time was terrible, 30-40 mins wait time and another 30mins for them to figure out what was wrong. I hd to cancel my subscription just after 4 months. Stay away. read more

I am NOT a ReadyRefresh customer and I never will be. I had 8 5gal bottles of water dropped at my door yesterday. When I called customer service after tracking down who the company was that put them there. They had me on hold for 20 minutes. The lady was nice enough giggling the whole time about their screw up, but told me they'd send someone over to pick them up. After asking me if I would complete their delivery for them. I'm an old man and can't pickup 8 42 pound bottles of water and walk them down my street looking for the proper owner. This morning going out to check my mail I almost tripped over one. If you're missing your delivery, I think I know where it is. Called them again this morning told them if I break a hip on one of their bottle they're paying my medical bills. Update after this mornings call. I've seen 2 of their trucks come down my street and I still have 8 bottles of their water that belong to someone else, at my door. Is it yours? read more

Basically you pay for your water (which is a necessity) and then it never gets delivered despite confirmation that it will

Crooks and thieves. They bill you for undelivered water. Hide their phone number. If you find a customer service number, the recording says they are too busy to accept calls. Have to navigate deep into their site to find a cancellation path but no guarantee they will honor it. Only way I could stop them was to block credit card payment. read more

This is a follow up to my review from yesterday. As a note to others, if you have this company on autopay for your deliveries & have been having the same issue as all of the customers on this site in which you are not only NOT receiving your deliveries but are being invoiced & charged for your delivery items anyway as if you had received them, it won't do any good to try to contact anyone at this company either locally or nationally & they will continue to rip you off. I have tried to deal with them for going on 5 months & have over $300.00 in bogus charges from them that are under dispute with my credit card company. It is impossible to contact ReadyRefresh to get them to take you off autopay, so the best thing to do is to block them on your credit card. Congratulations to ReadyRefresh on currently being the worst company in America, even worse than AT&T & Sears. read more