Tech was hours late day of appointment. Said they can show up next day. I had to be at work but my…read moredaughter and her family were there so agreed to next day appointment. I told this company another company came to my house and was to clean and inspect. My fireplace was working fine. Other companies overcharged me and changed out pilot assembly and replaced wiring. Now fireplace doesn't work. I asked this company to inspect the other companies work. Give me an estimate. He said the wiring not correct and pilot assembly was bent and not correct and he fixed it. Worked one day and now not working. They ignored my calls in fact hanging up on me. Then finally get the tech on the phone and he accused me of going in to my fireplace and breaking it myself. Ridiculous! Plus he never had permission to work on it. He just did it. Said it was working and then charged me for it and demanded payment that day. Should do estimate and get permission first. I have been patient but I have now called my bank to dispute with them now. I paid for a working fireplace not a broken one. Two companies now are horrible. Where are good companies?

Same as Jason T's experience, this is a "Bait and switch", literally a scam - missed the 1st…read moreappointment even though we have reminded the owner twice, resulting a re-scheduling, 1 technician, 1.5 hours, charged more than $500+tax, for the cleaning work. They will claim this is the ultimate highly complex and professional work. Please try your best to avoid using this vendor.

Danielle was super helpful and responsive when booking. She was quick and thorough and was able to…read morehave someone out the next day. Jody was also great! He messaged to advise of arrival time and showed up within that window. He was very professional and efficient with our service and thoroughly explained the process for future repair. Highly recommend.

We had our gas fireplace serviced for the first time in over a decade. They were responsive,…read morehelpful, super friendly, got the job done super efficiently, and saved us some parts cost. Went the extra mile to ensure our fireplace not only worked well, but looked fantastic, freshening up the paint and fake logs in the fireplace. Highly recommend!!

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

On time, friendly and professional on the phone. The service tech was very courteous,…read moreknowledgeable, and pointed out why the gas fireplace was not igniting. He also gave me tips on how to extend the life of the fireplace. Overall excellence in service at a reasonable price!

Toby and Brian showed up on time and were courteous and professional. They completed the cleaning…read morein less than an hour and gave a complete update on the status of our chimney. They were knowledgeable, and we will be calling Chimney Specialists again the next time we need our chimney cleaned.

I used these guys to clean out my blocked dryer vent, the vent was a long one which ran behind a…read morewall to the outside. they got the job done quickly and I appreciated them keeping me informed of the process. knowledgeable and courteous. fixed a cover over the vent because the last one got damaged by a squirrel, he was kind and ensured I was able to remove the cover myself before he left. I would highly recommend this company. I'm just sorry I didn't get their names.

Asher and Ben cleaned our chimney and repaired the cap. They were prompt, courteous, professional,…read moreand did an outstanding job. I highly recommend their services!

Fantastic service. Julien did a great job and clearly described everything to me. Will hire again.read more

So lucky we found Tacoma Fireplace Repair. Literally spent years calling around- we needed a repair…read moreour 30 y.o. Waterford propane stove. Always told "obsolete, parts no longer available " or "we don't know who repairs those." I called our heat pump company this year and they said "Call Tacoma Fireplace Repair." BINGO! They came out and repaired our stove. I asked them to replace all internals, not just the broken gas valve, so today we have a fully restored beautiful Waterford stove ! Superb service, very reasonable price, given the 5 hours spent on the repair. My highest recommendation goes to this fine company. Thank you!

These guys are so kind and knowledgeable. Took the time to explain what was happening and what the…read morefix was. I'll be using these guys every year to tune up my fireplace.

Ben and his crew did a great job installing new chimney flues and caps at my Seattle house and tuck…read morepointing the old brick. Their price was reasonable and they also helped me remove an old antenna next to the chimney.

I'll be honest, this is not what I expected at all. I'm a pretty handy person but I've never had a…read morechimney before and just bought a house with one. The secondary air tube is visibly significantly bowed, the firebricks are destroyed or missing, the ceramic baffles aren't even there anymore. I requested a fireplace inspection and chimney cleaning and got told 9am-noon. The inspector showed up at noon, took a picture up the insert with the flash on and told me it was rusty. Didn't go on the roof to inspect the chimney cap or flashing, didn't offer to scope the insert to see if it was deteriorated, didn't even turn the blower on to see if it worked. Then I pull the outside cover of the firebox off myself and find the flue isn't even attached to the firebox. Once I show him and he tells me he can put some high heat duct tape on it instead of mechanically securing it first. I explain that I'm not looking for a temporary fix and he says it will work fine, it's an old stove. At this point I just want to pay him so he can leave so I can google the obvious issues myself. If you can't physically buy $50 of chimney sweep tools and clean it yourself and would rather pay someone $400 (I talked him down to $350) to do it then go for it. If you're looking for a professional to do professional work then look elsewhere.

Had Genesis Home Services replace a 36 year old chase cover on one of our fireplaces in Maple…read moreValley mid June 2026. Also had them replace the wood trim around the top of this zero clearance fireplace. It took about two weeks for the fabrication of the new stainless steel chase cover. This wasn't an easy install, 28' up on a 8/12 pitched roof. David, the project manager showed up with two workers and got the job done in about five hours. They did a great job, removed old chase and wood trim around the top, installed new chase, wood trim and painted all new material to match existing house color. I had three other chimney companies come out and give bids, none really seemed interested in doing this job, all were looking for masonry work or a bigger project. I would use this company again for any type of chimney repair work.

David was so great! He taught us about our system, being from California we weren't super familiar…read morewith our fireplace so he taught us so much about it! Showed up on time as expected and learned a lot! Super appreciate him and Genesis coming out to service our gas fireplace unit! Would absolutely recommend this business for anybody that needs service on their gas fireplace.