I have been working with RC Willey flooring department for the last couple of months - after so much confusion they finally figured out the carpet in my house. Now i am waiting for someone to call me back ( repeated calls and a call to Corporate as well ). As of today no call back. I am waiting to get my bathroom flooring done. The sales rep said someone would be here today 12/26/2023- i have not heard from ANYONE. I will not stop and this is by far the most horrible Customer Service i have ever encountered. I loved reading all the positive reviews and am thankful for the people who did have a great experience, i wish i was one of them. This is a company i will never recommend to anyone. Please GET MY JOB COMPLETED. read more

UPDATE: I was contacted by the RC Willey head of warranties (NOT customer service I might add) with "concern" about my issue and wanting to "make it right". They did nothing. Angela Davis informed me that our warranty does not cover seem splitting. So what DOES it cover Angela? CLEANING?! $300 for cleaning?? I would never pay for that, I don't have little kids anymore. So, once again, nothing helpful or even close to customer service. They don't care, they have plenty of gullible people who will keep shopping there, but it won't be me. I urge you NOT to shop there either and if you do, NEVER buy the "extended warranty". But their furniture is crap so you should just pass. I wish I could give zero stars, but... read more

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I came in today to buy a mattress and a sofa, on a budget! Mid budget. Once the sale person knew I was on my budget, he lost interest! Sad! He had know idea how much my budget really was sorry you missed out Mike D!!! read more

DO NOT BUY ANYTHING THAT NEEDS TO BE INSTALLED HERE! My family and myself have shopped at RCWilley for years, but I cannot believe how downhill their installation and customer service has gone. I purchased a washer dryer and dishwasher. Every single appliance was installed incorrectly. The washer was not tightened upon installation causing water to leak and ruin 1/3 of my basement flooring. The water also got in the dryer vent which was a fire hazard & when the dishwasher was installed it wasn't draining which was another potential water damage situation. I've had the WORST experience with Caleb in complaints. He is quite unresponsive & I have gotten very little info in regards to how the repair is taking place. Currently a portion of my floor is ripped ,up and I have no idea what's happening next though I've asked multiple times. Even the 3rd party company handling the water damage said RC Willey is the worst offender for poor installation. BUYER BEWARE! read more

I recently relocated to a different state and was working to get washer fixed. After months with no success with no fault of RC Wiley they reimbursed me for the appliances so I could get new ones. Thank you Becky .. read more

**Update #1 4/28/23: Flooring manager Steve came out to look at the carpet himself and was able to determine that this is a case of bad seam work. He told me that I would receive a call back before the end of the day yesterday to schedule an installer to come out and look at the seams and I did not receive a phone call. I followed up with Steve today via text and he told me that the installation department was supposed to call me yesterday and said that he would get in touch with them to have them call me today. I have still not received any communication from the installation department so far today.** We purchased new carpet in January and noticed immediately after installation that all of the seams were noticeably mounded. I contacted my sales person the following day, sent pictures, etc. I was promised that the carpet would be repaired asap and here we are three months later with absolutely no progress. I have made repeated, regular attempts to communicate with the sales team and installation department to get them to fix the seams and have experienced a major lack in cooperation and non-responsiveness from them. I have asked multiple times to speak to a manger of the installation department and have been refused every time. I have left messages for the installation manager(s) with no response. In three months time they have merely managed to send two installers out to look at the carpet. Both of whom were either unable or unwilling to work on the carpet because "if they did, the problem would likely be worse". At this point, I don't know what to do aside from alerting the public via every outlet imaginable to never use RC Willey for your flooring purchases and to get an attorney. See pictures attached. read more

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The people who helped me to choose furniture and appliances were great. However, I found the people working in the office lacking. They have two types of credit, but the person working in the office said she did not know what the differences were between the types. The girl seemed very unknowledgeable and was no help. I ended up going back to appliances and asking them what the two types of credit were and they helped me decide which to go with. my experience with this company got even worse. They cancelled my order and did not tell me so I waited the whole day for it to be delivered and then called in and they said oh it looks like your order was accidentally cancelled the next we can deliver is a week from today. So I have to wait another whole week because of their incompetence. Why didn't they call me or email me when it was accidentally cancelled so I could fix it. I got an email two days ago saying it would be delivered and no correspondence since. Until I called them today and found out it had been cancelled. So insanely frustrating. Now I will be without a fridge 8 days. The only redeeming thing was delivery people were super nice and fast nad did an amazing job. read more

This has to be the worst delivery service in the nation! Don't waste your time, money or patience with this company. The delivery is a joke and even worse their tracking text messages are inaccurate. My delivery was set from 7:45-9:45a.m. Text was sent that they were 10 mins away.... Still waiting after 2.5 hour and no delivery. Finally was able to reach someone in customer service- the response was "so sorry, I can see why you're frustrated but there's nothing we can do." Beyond annoying. Won't be using them ever again. Shopper Beware! read more

Left with this and Alexa Show 9/25.After calling twice & being told to go in. Salt Lake office told me what Draper should have done. read more

RC Willey - Called Draper store twice.1st they hung up.2nd I was told to come in. Drove to Salt Lake Store,found out what they should have done. - Appliances Near Me - Draper, Utah

Worst experience I have had with a delivery. Was delayed and they have no interest in working with me to resolve the issue. Now I miss another day of work. Will never buy from RC Willey again! 20 years if loyalty apparently doesn't mean anything to this company. Shop anywhere else. Lots of other stores in the Draper area!! Your standard response to a Yelp review is meaningless. Prove you care by having the delivery manager contact me directly. I will edit this review if you make an effort to make this right. read more

I bought several furnitures here when I moved to SLC. The furnitures seem to be very sturdy and hard to break. The store is clean and organize. The staffs were friendly and the greeters were helpful to show us exactly what we're looking for. The staffs were wonderful to work with and weren't pushy in making us buy things from them. Unlike, Ikea were you have to assemble ourself, RC Willey build the furnitures in your house. Great customer services. read more

I have shopped at RC Willey for a long time and put up with a lot of mishaps over the years. I purchased 2 mattresses with adjustable base about 7 years ago. Now I did call in regarding a cal king mattresses that had failed, so they are honoring this, but all of the mattresses are crazy expensive. I decided on mattress and I am scheduled for a delivery tomorrow. It is now 8:20 pm, and I texted the seller earlier who said I was supposed to get a text at 7 with a 3 hour window. I log into their system and there is nothing. It is now 8:20 pm and I am still on hold with the delivery. I might just reject the delivery if they show up! Update the changed my input as I did receive the text in the morning, but what good does this do, as you have to plan your day so you are here for the delievery. No one picks the phone up on the option of the delievery. The guys who delivered the mattress were good guys, so I will give them credit, but the delievery notification needs to be done the day prior and not the day of delievery. read more

So first let me tell you what I think about RC Willey so far we started off approximately 7 months ago we gave up our vacation this year to actually buy a nice couch within two weeks we had the first repair guy out within a total of 4 months on that particular sectional couch we had the repairman out a total of 21 times finally they decided to call that a manufacturer defect would not give me my money back but did a store credit instead which is fine stuff happens then we go in and we found another couch that was somewhat close to it paid an extra money to get that we've had that couch for exactly 3 months and have the repair guy out additional five times plus we are waiting 10 weeks for the new parts during this time I have talked to a girl named Emily which was no help whatsoever and very rude matter of fact and it's supposed to be a manager so I went above her head and contacted this guy named Chad Chad was very nice said he understood my frustration and see what he could do however they said they were going to repair it and keep going so at this time we are at a total of 24 times of coming out which we are middle class family and obviously have to take time off from work to get this fixed this is absolutely ridiculous and absurd to think that someone at any company would be okay with 21 times off and less than 7 months I have left numerous messages for Chad to get back to me when I heard that it was going to take 10 weeks for the parts I just want my money back and I will never and I may never buy anything from this place at all their customer service is absolutely absurd and ridiculous when you try to say anything to them they beat around the bush oh by the way come to find out every time they send the technician they actually send the bill to the manufacturer so why do they do this obviously are making a profit every time they come out I personally will boycott this place and have talked to my close friends and they will do the same please do not buy nothing from the shameful company read more

We bought a couch set from this place. They do have good deals if you buy a set from them. We were looking to buy a couch and sofa and were seeing prices at around $400-600 each. While we were walking around there were so many sales people at each area greeting us and we didn't want them to get near us actually. Until about 10 minutes later a sales person approached us and told us they had deals, each set had a deal and my wife and I blindly didn't see it, as it was on the coffee table, it was basically a couch, sofa, two side tables, middle table, and two lamps for $900+ depending on what style we wanted. And that totally opened our eyes out more since we were seeing a couch and sofa being $900+ already for just the two. The sales person(forgot his name) was helpful and we must've have been the easiest customers for him because we had decided what we wanted and I told him I want to do installments, and so he ran my credit and did the application and he guided me to the cashier section, the lady then helped me with my application and asked me a bunch of questions and was approved of $5000 for them. Anyway, our house was basically empty and we needed couches ASAP, and their next delivery was a few days from that day and we had to pay for delivery, we had my truck already and told them we will pick it up, after the purchase we drove all the way to their warehouse near the airport and the gentlemen over there kindly helped us load the set onto the truck. Good thing the set fit on the truck. Anyway, the couches are okay...I guess you get what you pay for. We've had them for about two months now and on the sofa, the left elbow part is already showing signs of use with it being uneven...ehh whatevers. I hope these will last. Three stars for the quality read more

RC Willey - The set that fit on our truck - Appliances Near Me - Draper, Utah

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BEAUTIFUL store!! I could wander in here for hours! I could also get lost in here for hours. I love their little cafe in the middle of the store! We had to haul our four young kids as we look for a new fridge and the cafe provided a kind relief to our children's boredom. Their cookies and ice cream for just a $1 are so great and accommodating to stressed out families dropping the wallet on a new appliance! The employees are very helpful and kinds, the appliance employees weren't pushy and that was refreshing. read more

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bought 3 sets of washer/dryers for my new home and put them on the 0% interest plan. Never got a single statement and when I called in 2 months later to find out when my payments would start I was told I was already delinquent, was kicked off the interest free plan, and had accrued almost $350 in interest. I told them I hadn't received any statements to my home address or email and they said, "Yes that's happened to a lot of people, you better pay off your account as soon as possible". This is after I've had an account with them for over 10 years and never had a late payment before. Super frustrating. read more

My family has spent a significant amount of money at RCW. Then when we are sold a defective product they refuse to accept a return. We will be taking our business elsewhere. read more

We ordered a sectional in April, with an estimated delivery in June. We received the sectional June 28th. The delivery guys came in and took 2 seconds to look at my stairs and said the couch would not fit, I accepted the couch, my husband came home from work and moved two pieces downstairs by himself, and he realized the third piece of the couch was incorrect, it faced the wrong way. So we swapped it with a cuddler instead of lounger. The order was put in with an estimated delivery of July 23rd the wrong section sat in our living room until then. July 28th came, the new cuddler section was delivered but it was the wrong facing cuddler. They took the wrong original section plus the wrong cuddler and put in a 2nd request for the correct cuddler. It was delivered on the August 16th and it was the correct facing cuddler BUT it has a hole in the back of the couch!!! They would not take the whole couch back, but promised the new correct cuddler would be ordered and delivered asap. Needless to say this was the worst furniture experience, 4 months of back and fourth, incorrect delivery not only once but twice and then to find a hole in the correct cuddler just topped the cake and with nothing more then a "sorry about that" !? Okayyyyyy ??? Sorry but not sorry about the review would not recommend buying a couch from here unless it's in stock read more

RC Willey - Love the couch, just not the experience, mistakes and delivery - Appliances Near Me - Draper, Utah

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Very disappointed in everything with this last purchase. Customer service has been the worst ever. Been told nothing could be done because it was an online order and not direct with a Sales person. Had a manager who was helping me however she never once called back like promised. I've called numerous times, numerous messages, nothing in return. So disappointed in the handling of this. 2 months and still just promises!!!! RC Willey has lost a loyal customer and i would like others to know not to buy online or you will be told sorry we can't do anything! read more

I absolutely love the aesthetic of this store location in particular. No other furniture store, or really many of stores for that matter, can even come close to being as nice. Past the aesthetic though, it's RC Wiley. Which is a great store. Yes, it's a generally a more expensive store than other choices, but quality and customer service are a 5/5. read more

I purchased a handmade solid maple counter height dining set. It has damage on it so I requested that they bring out a new one. So far they have came six more times and every time the piece that I need has been damaged. I think primarily it is the delivery guys that are damaging the furniture. I had called and complained and requested to talk to a supervisor but the supervisor never returned any calls. I spent a lot of money on this item and I'm very frustrated that you cannot get any type of customer service or anyone that will ensure that I have a delivery that is not damaged. I have used RC Willey in the past a lot and they used to have good service the service now is terrible. read more

Update - we were contacted by Devon(store manager ) and we're offered a refund. He was very pleasant and made this entire situation a lot better. If I could give two reviews, I would; he would get 5 stars and customer service would get 1 star. I hope to only deal with sales and management from here on out. I will update this again after the exchange is made. read more

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RC Willey is the best. We have the Blue Rewards so we get free delivery all year. If you are shopping for appliances ask for Cory Madsen in Draper - he will get you the best deal and price match (as long as it meets RC Willley guidelines) We have saved over $ 1900 on our appliances this year. We had to shop for a new house and need a lot of stuff. Cory goes the extra mile to find you the right product at the right price. read more

My husband and I recently purchased furniture from RC Willey. We spent a lot of money!! (Thousands) The two people that were the most helpful and did a fanatical job was David Ekpezu in furniture and Peter from upstairs in appliances. I LOVE these two people! I truly feel like I made friends with both of them!!! I wasn't expecting this kind of service at RC Willey, because generally they hire sharks!!! RC willey really gotta Lucky with these two people they hired, and just to be honest, these two guys are Way smarter than anyone who works at RC Willey in management. They should be the ones who run this company. They know more about the product and more about how to treat clients than these managers who get paid more than these two guys who are more deserving. Update: it's now March 18th and they have arrived with "new" furniture, over a month late And it all had to be taken back because of damage. The damage was extensive, David has tried to help in every way possible but his hands are tied. Still...I have not been contacted by management whatsoever about this issue. Update: March 31st 2020 It's been over two months now. I'm still waiting for furniture to be delivered to me. The Furniture that was delivered today was also destroyed. Gouges, scratches and dings and missing color on the wood and it's not even been addressed by management AT ALL. The only one who has been even close to taking responsibility for any of this is the sales guy, David. He's the only one that has been professional throughout this whole process. I really feel bad for him. Doesn't sound like or seem to me that management are team players or care about their customers. All they do is rake in the money in and line their pockets. Sad, but true! The GM should be contacting us about this garbage they sell and pass off as furniture! How do you expect to keep your customers when you can't even take responsibility for the product you put out? This is ridiculous! I haven't even gotten a call. I WILL NOT BE ordering anything from RC Willey ever again!!!!! You SUCK!!! I know the managers don't really care- And that's pretty typical of large companies. But just remember who pays the mortgages on your homes. I hope anyone reading this reconsider is not ordering anything from of RC Willey! Ashley furniture has been great! They have really nice stuff and high-quality. They don't put crappy furniture out because they make tons of it. Go with Ashley furniture if you go anywhere to shop. It's a shame not even one manager has tried to make this right from RC Willey. That's OK I know something you don't. Hopefully you guys will go out of business soon. Thanks for nothing!!!! Again, you suck!!!! David- thanks for all you tried to do! I really think it's time for you and Peter to find jobs or careers that treat you they way you deserve! The management aren't team player's. You're too smart to work at RC Willey and have far too much talent! Good luck read more

2/18/20: After my past experience with RC Willey sales associates, I was leery of coming back. But because I already have a credit line here and needed a piece of furniture ASAP, that is the only reason I returned. Before coming in, I'd already done research online for a corner curio cabinet and had a fairly decent idea of what I was looking for. I also wanted to see if there were any options in the store that were not shown online. When I walked in, I was promptly greeted by the friendly door person, but that is where the friendly customer service experience ended. I made eye contact with three different sales associates, all of whom looked right through me, did not speak to me, or in the case of the lady sales associate gave me a disapproving once-over and just stood there as I walked by. Not one of them were busy assisting another customer. Other sales associates were lazing about on couches and buried in their phones, not at all interested in doing business with people walking around the store. I made eye contact with another sales associate, Mark, who stopped and offered to help me. I told him what I was looking for and that I'd been looking at options online, and he showed me the two closest options, listening attentively to what features were most important to me in this piece of furniture. He went the extra mile and measured the shelf room in the piece I was most interested in to make sure it would accommodate my awkward size statue. He took care of everything right at his computer, saving me a trip to the financing department. I was in and out with him in under 10 minutes, and he had an $800 sale. He took the time to appreciate that I came in, shook my hand, and gave me his business card so I could contact him with any future purchases. I made sure to let him know I was appreciative that he took the initiative to speak to me in the first place, considering how other sales associates had overlooked me when I walked in. Mark has definitely earned my business, and as soon as I'm ready to purchase the next furniture pieces I'm interested in, I'll be contacting him directly. To the other sales associates, don't be so quick to make assumptions about people walking through your store. You cost yourselves a sale today, and future sales, too. Thank you, Mark! RC Willey, you have a keeper with this one. read more

Bought a blu ray and it was defective couldn't return it.. Also bought a ps4 controller, joystick didn't work, they told me to call nintendo!!! Just go to Ashley's for furniture and bestbuy for electronics. Also no one was wearing a mask read more

Needed a new washer ASAP, did some homework and went into the draper location and Mike got us on the end of the memorial day sale and worked out with my work schedule to get delivered in less then a week. Hauled away the old one for free and delivery was spot on the guys were efficient and quick and made sure we got all the water from disconnecting the old one. Got a cycle running before they left to make sure things were golden. Couldn't have asked for a better experience! Highly recommend! read more

I love the massage chairs they are really good to relax and stop back pain/soreness RCWILLEY. I LOVE YOU

RC Willey has the best customer service out of any company I've ever worked with. They worked to make sure we were happy. what an amazing group of people. read more

When the RC repair person came out to fix my couch in March, he noticed that the same part was broken on another section. That day he placed an order for the part and said it would be a bit 6-8 weeks. It is now 7 months later and my couch is still broken. I've called the service department several times and it's always on its way, it will be here the 30th, and so on. Nobody has bothered to follow up with me and all I get told are excuses and the same rhetoric. We paid over $2k for a couch that breaks due to crap parts. RC it's time you just replace my couch if you can't get any parts in. Ridiculous read more

We purchased two matching living room chairs and waited four months for delivery. Within 3 months one chair started to sag.The springs were coming loose. We called customer service and they sent out a service tech to assess the situation. He found a flaw in the way it was assembled.. we were also advised that the manufacturer Lane furniture is no longer in business. We decided to replace them both. After which we called customer service. The customer service misread the order and told us we would only receive a $100 credit. We walked her through the situation And was promised a pick-up date. We received notification that the pickup was scheduled. I called that day to coordinate and we were told we were not on the schedule. We rescheduled for the next day. We called customer service again to discuss options and we were told we told we could pickup a check at the store within 24 hours after the chairs were returned. Went to the Draper store to find replacement chairs two days later. Found nothing to our liking requested the check we were promised. The office personnel were understand and treated us well but we were told we would have to wait up to two weeks for a check to be mailed. Meanwhile no chairs to sit on. All around bad experience. read more

I stopped by because I15 North was backed up for miles. I always check the Clearance Section first because more often than not I have found diamonds buried inside this section. I met Christa and asked her if she had any "unicorns." She said yes and showed me pieces of a sectional that when put together made a beautiful set. The price was beyond amazing and I just had to see if my husband would like it. Well I learned the hard way to never ever wait when you find a unicorn because the minute I left someone else bought it. I will have Christa help me again because she went above and beyond to help us and never high pressured us. I think she should hold classes for all sales people she is just that good. I'll keep shopping for that unicorn but I now know they are very rare and beautiful so don't wait. read more

WORST CUSTOMER SERVICE EVER. NEVER AGAIN WILL RC WILLEY GET OUR BUSINESS. We ordered a top of the line glass cooktop, double oven range, and received confirmation that it would arrive between 3:15 and 5:15. The time frame kept getting pushed up, until the last notification said the driver was 2 stops away, and the range would be delivered by 8:05 pm. Suddenly, the tracking map disappeared, and we waited until after 11:00 pm before we finally gave up and went to bed. At no time were we alerted to the fact that the range would NOT be delivered. The next day, we called (on hold for close to an hour) and were told the range was now scheduled for delivery in 3 days. We took the day off work to arrange for someone to be present for delivery. We paid an extra $90 for delivery, and are left with this horrible taste in our mouths. No apologies. No reason given for the non-delivery. Costco has the same range for the same price, so RC Willey can eat my dust. We have other BETTER options. #RCWILLEYNEVER #BrokenPromises #RCWILLEYCUSTOMERSERVICEISAJOKE read more

DO NOT BUY A MATTRESS HERE! We thought we were making a wise decision by purchasing a matress with RC Willey with a warranty. Wrong. The expensive matress we purchased is bulging out and body impressions began the first month. Its incredibly uncomfortable and we wake up in pain every morning. The Managers refused to help us get into something else. No refund. No new product. Instead they send a man to measure it and each time he tells us its damaged and horrible but not bad enough to help us for the warranty. Our experience has been a true nightmare. They give us run around and pass us on the phone to different people. Nobody cares here. They don't care about customers here. Just sales and commissions. Go elsewhere for furniture. Go somewhere where they care about the customer. Go somewhere that doesn't sell expensive garbage. Shame on you RC Willey!! read more

The store manager today was asked for assistance on a pricing mistake on the RC Willey website regarding two sofas. Same sofa, two different prices. He would not budge on the $900 difference mistake and simply make both sofas the same price as they should be. I guess being a loyal customer for almost 30 years doesn't matter. Totally unbelievable. But Alejandro T., was kind and helpful. read more

Really nice and helpful employees here. Huge selection on everything and great quality. We got our appliances here and love them. I just recently got a new mattress from here and it's so comfy. read more

we ordered flooring from R C Willey in March 2024. it finally arrived on June 6 th. the tear out of the tile and carpet was not dust free as we had been assured it would be. dirt and dust everywhere. half way through the job the flooring layers realized that they had run out of floor materials. turned out some person who can't read an order properly only ordered the materiAl's on the first page of the order. he didn't look at the second and third pages.( these grammatical errors are not mine). Steve the flooring manager at R C Willey, Draper, Utah was so useless I can't even begin to describe how in ineffective he was. he didn't know where the rest of the materials were, he didn't know when they would get on the truck, he didn't know when they'd get to SLC, in fact he didn't know anything at all. we are elderly, I have back issues, we were left high and dry by R C Willey for over a week with our house in absolute chaos. we had to crawl over, squeeze by and move all kinds of stuff in order to survive for more than 10 days. Steve at R C Willey showed no compassion, no interest, no effort in resolving our problem, we were forced to sideline our painters, electricians, cleaners and relatives due to the lack of caring on the part of Steve and company. we have spent many thousands of dollars at R C Willey over the years. the thanks for our loyal patronage is to spit in our faces. very disappointed. read more

First, I will give RC Wiley credit as I feel they have attempted to modernize their selection in the last two years. That said, they still have room to broaden / modernize their selection, especially when it comes to kids bedroom sets. We wound up going with a competitor who had both a better selection and more attentive and helpful staff. I often have to go find someone to help me at RC Wiley if I am genuinely interested in a purchase. They may be the biggest, but not the best or only option any longer! read more

Needed a new TV. Salesman went out of their way to make sure we were getting a competitive deal and helped source the accessories needed for a wireless installation. Was expecting delivery into the garage only, but the delivery guys were more than happy to bring it into the living room for me. Very happy with the service and experience. read more

Customer service is terrible, even though "Every RC Willey professional works tirelessly to ensure you are completely satisfied with your experience." Not only is their customer service terrible, but their furniture is even worse. I spent $2,500 on a couch. It was comfy for the first two days. Then feathers starting poking out. And poking us. It's so bad we ca only sit on the couch with a thick quilt underneath us. Look at the picture of how many feathers popped through in 2 weeks. Would you want to sit on that? Do you think that's worth $2,500? I'll be happy to never make another purchase at RCWilley again. read more

RC Willey - The worst couch I've ever purchased - Appliances Near Me - Draper, Utah