This is a great toy store. Toys of all kinds, not the Walmart or Target chain toys, but great toys…read morethat actually engage children, and I'm not talking about just educational toys, either. So much variety and toys that you wish you had a bottomless wallet to take them all home. Even the "cheapo" niknaks are so cool! And you want games? Tons of such interesting games. Again, would love to buy all of them and then somehow find time to play them all. Figurines, die cast cars, outdoor toys, collectables, of course Lego sets, etc. etc. etc. Such great inventory. Stuff you can't find anywhere else. They have a frequent buyers program, too, to earn points and discounts. They do kid workshops. I recently took my granddaughter to make a Lego race car and she got to keep the car. They do free gift wrapping. If you want even more fancier wrapping paper, there is a nominal charge, but I've always found that their free gift wrap is absolutely fine. Been there several times, but each time I always end up spending a long time looking at stuff and finding things I never saw before. The staff is very helpful and knowledgeable about their inventory and can come up with suggestions if you are looking for something in particular. Great for adults and kids! 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Visited the location on black Friday weekend. They went above and beyond to be helpful. Even though…read morewrapping gifts was supposed to be unavailable that weekend they still did it for us. Also the deals were so much better than other local toy stores. They had huge inventory, great prices, it was clean and organized.

If you've never shopped here, you must! Books, toys, games, scooters, you name it, they have it!…read moreThis is really such a fun store. Kids love it. Did I mention they wrap gifts for free? Red wrapping is free, any other colors you choose are a fee of $1. You have to wait a bit, luckily when I came there were 3 employees & no other customers, so the wrapping didn't take super long. The value of these things are not any lower or higher than what you would find anywhere else, so def stop by when you don't know what to buy for your nephew's bday party! Haha. I'll give it 4 stars bc they don't have a bathroom.

Really cool you store. They truly have something for everyone. From baby toys, to collectibles,…read moreto some of the largest Lego sets you can find. I really like that they have a small section with a wooden train track set up that little kids can play with. The employees are also very friendly everytime I've come. However, come with a full wallet, because this store is PRICEY. Anything larger than a hot wheels car is gonna set you back quite a bit.

This is not your "run of the mill" toy store that you'd find in any mall across the Wasatch Front…read more No, this little corner of the Grand America Hotel is what imaginations are famous for. Of course, they have toys and candy, but look beyond that and you'll see a well-curated collection of items to delight the young and the young-at-heart. The décor and ambience left nothing to be desired. It almost looks like a set for a children's television show. If you find yourself in the area, stop by and take a stroll through the store. It will leave you wishing you were ten years old again.

Are you looking for a special toy for your child while staying at the Grand America Hotel? Is it a…read morebirthday? Or do you have a baby shower? Or perhaps you're a family member at a convention and need to bring home a surprise... well Jou Jou has just the thing. This is such an imaginative store that you can be lost for HOURS if you wanted to. The Giant robot, the dragon, the wall of costumes and the wall of games. The airships, all the fine work and details, I really don't think there's another store like it. There is a special wall that contains the monsters, if you walk by, some of them are activated. Some are cute, but some could be frightening. There's a tower of baby toys that smells like baby powder. it truly is something unique!

(I know, late review), Christmas was almost here, and I HAD to get some Lorcana cards for a gift,…read morethe Well set, anyhow, called, and they had several boxes, told em I'd be there in an hour, SUPER kind, and extra helpful.

I'll be honest, about a year ago, this store was a little unorganized and didn't smell all that…read moregreat. Lately though things seem to have changed for the better! I very frequently stop by anytime I'm at the mall just to see all the new stuff they have. They always have a pretty wide selection of items. Probably a little better than your average game store. Only reason I give 4 stars is because the one and only time I actually went to the mall specifically to come here, I didn't have the best experience. I called them prior to coming to ask if they buy cards. They said they did and I told them I was on my way. When I got there , they told me that they wouldn't actually pay cash for the cards and only do so on Wednesdays. Seems like that is something they should have told me when I was on the phone with them. That said, I still recommend coming here and will continue to do so myself

Positives: large selection ranging from older products to new products. Lots of products for kids…read moreof all ages. Negatives: not affordable and you can buy the same products much cheaper elsewhere. The employees are not helpful. They are trying to be a collectible style store while at the same time not very good at it.

This store has the NICEST employees. I was so shocked that the two teenage guys working both…read morestopped what they were doing to come help my kiddos find what they were looking for (one in the store stocking and one behind the register). One of them even made polite chit chat with me at the register. It's been a while since I had such good customer service. Good job!

Messaged the shop on eBay because I couldn't reach them otherwise inquiring about a card condition…read more Person I spoke too was pretty rude and short, completely cutting off the conversation before I had a chance to respond. Pretty messed up. Will no longer be ordering anything from their eBay or TCGPlayer store. Was trying to get a card for my daughter's birthday--people like this really ruin the hobby. Was also thinking about stopping by the shop on our next visit to Utah, but this interaction kinda threw me off. Sad.

Its cramped and the employees are just kind of rude. I was buying an item and it took the cashier…read more10 minutes to check me out because he was having a conversation with a coworker about a TCG, he was looking directly at me and still wouldn't check me out. another cashier had to take care of it

Great little local toy shop in millcreek. Loved the selection and the staff were helpful and kind…read more We will be back for our next round of kiddo toy purchases!

This store takes customer service to a new level. I was looking for a selection of Ice Age mammals…read morefor a grandson, and they were so helpful locating what I needed. Not pushy, but just super attentive. I told them I was heading to his kindergarten graduation with these items, and they graciously offered to do a cute gift wrapping job at no additional cost. At a time when Customer Service is nonexistent at most brick and mortar stores, Red Balloon sets the standard!

Review for Pop City, Utah…read more I've been a loyal Pop City customer for years, both buying and trading Funko Pops under the previous ownership. Since the business was sold, however, my experiences have been consistently frustrating and disappointing under the new ownership team -- particularly with Skyler, who appears to control all major decisions. Communication Issues: * It is nearly impossible to do business without going directly through Skyler, yet he is only in the store one day a week and is slow to respond online. * I have often been told one thing by staff or other owners (that they are interested in certain items) only to have Skyler later respond with "no longer interested," even on items the store later purchased from someone else. Inconsistent & Selective Business Practices: * I brought in a full set of The Office Funko Pops, complete with verified HobbyDB values, offering to sell or trade at a fair percentage. I was told they had "no interest," only to see them buy the exact same set from another customer weeks later. * I have significant store credit from past transactions, but they have repeatedly refused to let me use it on certain in-stock items (such as Pokémon singles), even though those items are sold in-store under the Pop City name. * The offers made on items I've brought in have been far lower than expected based on past Pop City practices. Recent Incident: * After being told they were buying Funko Mystery Minis, I prepared and bagged a large collection, complete with researched values, and brought them to the store. Staff even sent photos to ownership, but I was told again to "message Skyler." * Skyler's eventual reply was abrupt and dismissive -- "not interested" and a firm refusal to consider store credit toward Pokémon cards. The interaction felt unnecessarily hostile given I have never had a negative exchange with him. Why This Matters: Under the previous owner, Pop City had a reputation for fair trade values, consistent practices, and friendly service. The new management has shifted to selective, opaque, and, in my opinion, greedy business practices. Customers deserve clear communication, consistent policies, and the ability to use store credit on in-stock merchandise. Additionally, I believe their selective refusal to honor store credit on certain items raises potential legal concerns and is something that should be looked into by others to ensure compliance with fair business practices. Bottom Line: If you've done business with Pop City in the past, be aware -- this is not the same store it used to be. Based on my experiences, I cannot recommend doing business here under the current management.

Our favorite place to find collectibles! The owner, Skyler is so kind too and great to work with…read more He's always willing to help me look out for pops that I need too. All of the employees engage in conversation and I love that they have the sticker pillar that we can add to each time we go in. My kids love it there too and there's such a large selection of pops and other collectibles at fair prices. This is for sure my first pick of places to get new pops and toys. 1000000/10 recommend!

I loved this toy store! Unlike many toy stores I've been to this one had a nice selection of toys…read morefor babies under 18 months. They also had habas brand and manhattan toy co which are usually made in USA or Germany. God my son a Brunder Brand UPS truck- this brand is pricy but it's a high quality toy I love that the pieces can come apart and go back together. Lots of high quality plush animals as well, got my daughter a plush puppet cow- and a baby rattle/teething toy as well as a fisher price toy radio. Great deflection of puzzles as well. There was magnetic geographical puzzles which I never saw anywhere else also tons of 500 and 1000 piece puzzles to pick from. Extremely nice people working here too!

I've been shopping at the Tutoring Toy for many years. The staff is always helpful and low…read morepressure. If you are looking for a particular age child they will help you find the best gift in minutes. They are well stocked and they gift wrap!