Review for Pop City, Utah…read more I've been a loyal Pop City customer for years, both buying and trading Funko Pops under the previous ownership. Since the business was sold, however, my experiences have been consistently frustrating and disappointing under the new ownership team -- particularly with Skyler, who appears to control all major decisions. Communication Issues: * It is nearly impossible to do business without going directly through Skyler, yet he is only in the store one day a week and is slow to respond online. * I have often been told one thing by staff or other owners (that they are interested in certain items) only to have Skyler later respond with "no longer interested," even on items the store later purchased from someone else. Inconsistent & Selective Business Practices: * I brought in a full set of The Office Funko Pops, complete with verified HobbyDB values, offering to sell or trade at a fair percentage. I was told they had "no interest," only to see them buy the exact same set from another customer weeks later. * I have significant store credit from past transactions, but they have repeatedly refused to let me use it on certain in-stock items (such as Pokémon singles), even though those items are sold in-store under the Pop City name. * The offers made on items I've brought in have been far lower than expected based on past Pop City practices. Recent Incident: * After being told they were buying Funko Mystery Minis, I prepared and bagged a large collection, complete with researched values, and brought them to the store. Staff even sent photos to ownership, but I was told again to "message Skyler." * Skyler's eventual reply was abrupt and dismissive -- "not interested" and a firm refusal to consider store credit toward Pokémon cards. The interaction felt unnecessarily hostile given I have never had a negative exchange with him. Why This Matters: Under the previous owner, Pop City had a reputation for fair trade values, consistent practices, and friendly service. The new management has shifted to selective, opaque, and, in my opinion, greedy business practices. Customers deserve clear communication, consistent policies, and the ability to use store credit on in-stock merchandise. Additionally, I believe their selective refusal to honor store credit on certain items raises potential legal concerns and is something that should be looked into by others to ensure compliance with fair business practices. Bottom Line: If you've done business with Pop City in the past, be aware -- this is not the same store it used to be. Based on my experiences, I cannot recommend doing business here under the current management.

Our favorite place to find collectibles! The owner, Skyler is so kind too and great to work with…read more He's always willing to help me look out for pops that I need too. All of the employees engage in conversation and I love that they have the sticker pillar that we can add to each time we go in. My kids love it there too and there's such a large selection of pops and other collectibles at fair prices. This is for sure my first pick of places to get new pops and toys. 1000000/10 recommend!

Great selection of toys! We visited here for my brother in law and we all had a great time? Awesome…read moreselection of hot wheels!

My husband is an avid collector of Transformers. So while in SLC area, it was only right to check…read moreout the local toy stores to see what kind of collectables they had! This toy store literally has a little of everything. If you collect any kind of toy, this store might have it. They did have a decent amount of Transformers for sale. My husband likes to have his toys new in a box and the ones that are available were the ones my husband already had. There was a Soundwave that was played with and out of the box. As much as they were asking for, my husband probably could find a new one in the box if he really tried. They were asking for decent amount for a used toy. This toy store was dope. The gentleman that helped us was really nice. We ended up not finding anything that we truly wanted but that doesn't mean you won't find your gem here. Hopefully the next time we are in the area again, they might have a treasure for us to take home!

Love it. Classic toys and modern too. Been in business since I was a boy. Thank you for fun.read more

This is the place for you if you like models. And Hot Wheels. It does an especially great job with…read moreboth. There seems to be mostly higher end toys here and I didn't see a lot of stuff on the junkier end of the spectrum. There is not a huge amount of selection, though, so I suppose they had to make some hard choices for shelf space. This was a pretty pleasant visit, despite behavior from one of their staff I will describe as "over eager" and I'd probably come again if I wandered through the mall. I suppose I could be more generous considering this is in a mall, but I didn't put the store there and I was a bit confused as to the motivation to have a shop in that particular place, which is something you have to intentionally try to find, in the first place...This is not what I would consider a particularly necessary stop, though overall pretty good, but definitely not great.

(I know, late review), Christmas was almost here, and I HAD to get some Lorcana cards for a gift,…read morethe Well set, anyhow, called, and they had several boxes, told em I'd be there in an hour, SUPER kind, and extra helpful.

I'll be honest, about a year ago, this store was a little unorganized and didn't smell all that…read moregreat. Lately though things seem to have changed for the better! I very frequently stop by anytime I'm at the mall just to see all the new stuff they have. They always have a pretty wide selection of items. Probably a little better than your average game store. Only reason I give 4 stars is because the one and only time I actually went to the mall specifically to come here, I didn't have the best experience. I called them prior to coming to ask if they buy cards. They said they did and I told them I was on my way. When I got there , they told me that they wouldn't actually pay cash for the cards and only do so on Wednesdays. Seems like that is something they should have told me when I was on the phone with them. That said, I still recommend coming here and will continue to do so myself

I don't usually shop at toy stores because these days they are all really expensive, but while…read morewalking by today I noticed that they had a sale that was buy a toy get one half off AND a bunch of toys that were $10 or less. So I ended up getting a handful of cool toys for my toddler for less than $20. The girl that rang us up was super nice as well. I'll be sure to keep an eye out for more sales like this at this store

Hammond Toys -- a local toy seller with three locations in the Salt Lake Valley -- has the vibe of…read morean old-school toy store. The toys are stocked high, the aisles are narrow ... and the products are old-school. If they have a speciality, it may be models: model trains, planes, and automobiles; Star Wars models and micro toys; and a lot of kits from model stalwart Revell. There also are a lot of those old-fashioned toys we got in the days before smart phones. They have old favorite board games like Stratego, Monopoly, and Battleship, and others from Milton Bradley and Parker Brothers. They've got new-favorite family games like the wildly popular mouthguard game Speak Out. They've got plenty of Matchbox- and Hot Wheels-brand cars, and a cool display case showing dozens of them. And yes, Action Figures: some Star Wars, but more of an eclectic mix with DC and Marvel Comics, Transformers, and the rest. It's also got a lot of what I call "dollar-store toys": a lot of little toys that'll hold a kid's attention for at least a little while. Hammond is a blast from the past that I highly recommend.

Limited selection, high prices on what they did have, cashier didn't know much and was utterly…read moredisinterested in being there. Wouldn't really recommend.

Best store for your anime needs, great staff and can't stay away to get more collectibles for my…read morecollection lol

Messaged the shop on eBay because I couldn't reach them otherwise inquiring about a card condition…read more Person I spoke too was pretty rude and short, completely cutting off the conversation before I had a chance to respond. Pretty messed up. Will no longer be ordering anything from their eBay or TCGPlayer store. Was trying to get a card for my daughter's birthday--people like this really ruin the hobby. Was also thinking about stopping by the shop on our next visit to Utah, but this interaction kinda threw me off. Sad.

Its cramped and the employees are just kind of rude. I was buying an item and it took the cashier…read more10 minutes to check me out because he was having a conversation with a coworker about a TCG, he was looking directly at me and still wouldn't check me out. another cashier had to take care of it

Great little local toy shop in millcreek. Loved the selection and the staff were helpful and kind…read more We will be back for our next round of kiddo toy purchases!

This store takes customer service to a new level. I was looking for a selection of Ice Age mammals…read morefor a grandson, and they were so helpful locating what I needed. Not pushy, but just super attentive. I told them I was heading to his kindergarten graduation with these items, and they graciously offered to do a cute gift wrapping job at no additional cost. At a time when Customer Service is nonexistent at most brick and mortar stores, Red Balloon sets the standard!