My sales person Mike was phenomenal. But when I called another employee to ask about a Snap payment that I didn't know was coming (my bad for not reading the paperwork), the staff, especially Nate (in sales) and Katie in the office at 7200 S State St, were awful. I was upset, and afraid bc my rent payment got eaten up by the unexpected $200 payment. as I tried to apologize for my part of the difficult conversation, Katie was EXTREMELY passive aggressive, and then she hung up on me! I was trying to take accountability for MY part in getting upset and letting it get worse with the shoddy customer service skills. Wow. (Which wouldn't have happened if people knew how to LISTEN to a customer when they are upset. Interrupting them and being rude only escalates a frustrated, scared person.) Zero compassion. And zero accountability on their parts. Katie actually used my sincere apology against me to make me feel belittled AS she hung up on me. SMH. I wouldn't kept coming to MW, but now they've lost my business forever. read more

This is the best place to purchase a mattress. The mattress warehouse has a really big selection and the sales person that helped us was really nice, as well as knowledgeable. He did not make us feel any pressure to purchase a mattress. Also, the people who came and installed the mattress were really nice and friendly as well. We purchased our mattress two years ago and it is still in great shape and very comfortable. read more

The very best that I could find. Experts in this field. Great service and value for my money. They have a great selection that should fit nearly everyone's needs. read more

I wanted to buy one of those bed in a box mattresses online but was a little skeptical not trying before buying so I called around to see if anyone carried them. Luckily mattress warehouse did so I went right over. I was nervous they would be all over me trying to sell but it was the opposite. Erik greeted me at the door and showed me to the bed I was interested in. He left me for a bit and came back and I informed him that I hated the bed I came in to try. He showed me some others and made sure to ask all the necessary questions when it comes to buying a bed. I finally found my perfect bed thanks to the help of Erik! He was so kind and easy to work with, answered all my questions and I never felt pressure to buy. (He is also very patient because I tried about every bed on site to make sure I found the perfect one.) They have a great return policy if you're unhappy with your bed after trying in home for 30 days. There was a little hiccup with the original bed I purchased but Erik made sure to help me find an even better bed at the same great price to make sure I left the store happy. Not only did I find my perfect bed but also the worlds most comfortable pillows, very excited to go to sleep tonight. I do trust the staff here and would definitely recommend! Ask for Erik! read more

Terry at the Draper location was simply amazing, he knew what questions to ask so he could direct me to the correct choices. There was no pressure, and he didn't go for the highest priced one he gave me choices that might better suit me. I have physical and pain issues, and facing another surgery soon, Terry was the first salesperson-I had gone to 4 others- that asked if I thought about an adjustable bed. I said yes, I had for a long time but it was out of my price range, he advised me they were having a clearance and some were 50% off. Well, I love my bed and new frame and it has helped from the verry first night! Thank you, Terry and Mattress Warehouse, I REALLY needed this! And by the way your delivery guys are the best I have ever seen, so nice, friendly and patient with this old lady! read more

I bought a fantastic mattress for a Great price from Doug in the Midvale mattress warehouse store. The delivery guys were superb as well - very friendly and accommodating. They even fit me in their schedule last minute because I had been sleeping on the floor for four nights! read more

Honestly, the best mattress purchasing experience I've ever had. Steve was AWESOME! He is so patient and helpful. He listened to what I wanted and showed me multiple options. I was so unsure about making the right choice and actually tested some mattresses twice, in the same day. There was no pressure and he didn't try to get me to upgrade or buy other products (frame, pillows, sheets etc). Hopefully I won't need another mattress any time soon, but I would definitely go back. I will recommend Mattress Warehouse to everyone I know! read more

I was pleasantly surprised by how painless and smooth the whole experience of buying a mattress from here was. Doug was very nice and helpful throughout the whole process. The mattress we liked wasn't in stock, but he arranged for us to have a temporary mattress until the one we purchased arrived. The temporary mattress was comfortable and of good quality, and the deliveries went quite smoothly. If I'm still in Salt Lake when it's time for a new mattress, I'll be sure to stop by read more

Nice, huge selection of mattresses and pillows. Craig helped me out, he helped me find what I was looking for very quickly, low pressure. Very friendly staff! Good delivery prices. Thanks guys! read more

Matthew and Jason delivered our mattress. They were efficient and friendly. Thank you!

I'm going to tell you about my experience and let you decide for yourself. My boyfriend and I needed a new mattress. We first went to Mattress Firm, had a great experience, found a mattress we both loved, but decided to do our due diligence by shopping around. When we arrived at Mattress Warehouse, Larry greeted us, and was very friendly and eager to sell us a mattress. We told him about the mattress we liked at the other store, and he informed us that they didn't sell that particular line there, but that he could find something that was just as good, if not better, and for less. Longer story short, we found a mattress that we bought thought was decent, though different from the one we originally liked, and Larry was able to talk us into purchasing the lifestyle base (adjustable base) which means we ended up buying two twin xl mattresses. He also up sold us on a couple of mattress protectors. It wasn't cheap. Almost $800 per mattress on top of the cost of two adjustable bases. But we knew it was going to be an investment in our health, so we did it. We were told that if we didn't like the mattress we would be able to swap it out for a different one at no cost to us, which sounded pretty great. Turns out, we didn't love the mattresses. When they arrived, they had a very powerful smell, which required us to open the bedroom window in an attempt to ventilate. I called Larry and he told me that it wasn't the mattress, just the plastic bag they came in... We slept on the mattress for a couple months and realized that it was just too soft for us. We called Larry and told him that it wasn't working out for us and he told us to come back in, which we did, at which point he convinced us that the problem wasn't the mattress, but that we were sleeping on inferior pillows. He told us that before we go and switch out an entire mattress, we should try getting new pillows first. These pillows, by the way, were about $100 each, and we bought 2 of them. We don't use either of the pillows currently. They now live in the closet because neither one of us was able to sleep with them. And when we told Larry a few days later, he informed us that regulations prevented him from taking them back now that they were used. So back at square one, and still not getting a good night's sleep, we once again ask Larry to switch out our mattress. We go back in, he has us lay on more mattress, he tries to convince us that the problem isn't the mattress, but that we need to start sleeping in a modified position using the adjustable base. I tell him repeatedly that I am a stomach sleeper and it makes no sense to use the base, he tells me some static about training yourself to sleep on your back, I tell him again about the first mattress I had found at the other store, and want to know if he can look into finding something comparable, but eventually he once again convinces us to spend even more money by "upgrading" to a different mattress. The price difference? About $600, on top of what we originally paid, plus the cost of the pillows we can't use or return. Cut to the chase, these second more expensive mattresses are worse by far. With the first set, I was at least sleeping, albeit waking up a little sore. Now, I don't even sleep. When I informed Larry he basically said we had already used our one free swap and we were now stuck with mattresses that I literally can't sleep on. He then informed me (after literally weeks of me trying to get him to call me back) that they would exchange the mattress for another one IF we paid 25% of the cost of our current ones, which, if you are doing the math adds up to about $500, which means, that even if we tried to go back to the original less expensive mattress, we would STILL end up owing them money. So what are we left with? Over $3,000 in debt, a mattress I can't sleep on, 2 pillows we don't use, and a company that couldn't care less. Would I buy from them again? Never in a million years. read more

We just bought our second mattress from Mattress Warehouse. We always have a great experience here, from picking out the right fit to having it quickly delivered. They make it so easy! Highly recommend! read more

I was torn between Matress Firm and Matress Warehouse and the answer was quickly clear. Matress warehouse has a much better selection along with a more personable experience. Locally owned is always a good thing on my book especially when you have an amazing Salesman like Kenton. I would travel to any of their locations just to deal with Kenton. The service was amazing and I felt hugely comforted with the investment after he taught us so much. Thanks again Karl and Kenton! read more

We were in the market for a new mattress for our daughter. Larry did a wonderful job of identifying our needs and then identifying several options that would best meet those needs. It was a very easy, low pressure purchasing experience. The mattress arrived, on schedule, two days later and was delivered by Derrick. He called ahead of time to let me know when he would arrive, arrived on time and was professional and friendly as he delivered and set up the mattress. I would highly recommend this store for your mattress needs. read more

The sales staff is knowledgeable and the whole process of buying a mattress was positive. The delivery team was great and professional and the owner is extremely nice! I definitely recommend buying from Mattress Warehouse! read more

I would like to thank the people at mattress warehouse they helped me get into a great mattress. Never imaged I could get a top of the line expensive mattress at an affordable price. They helped me with financing which was so easy. Even when I was a little nervous in buying they found solutions to all my problems. I am very happy with my purchase. I will definitely be buying another mattress this one for my daughter in a few months. Special thanks to Larry from the midvale store and Troy. Larry thank you for treating me like family and helping me get into a great night sleep. read more

The service at Mattress Warehouse was amazing. Larry was super knowledgeable and personable. He really knew his stuff and asked us lots of questions to help us find the best mattress to fit our needs. He explained everything very clearly and never tried to pressure us into anything. I will definitely recommend Larry and Mattress Warehouse to my friends and family! Thanks again Larry! You deserve more than five stars! read more

I'm so happy with Larry at Mattress Warehouse! He treated me with care and respect. He was extremely helpful and professional at all times. He seemed to really care about my very complex problems with mattresses and I've never had a better experience buying one. I would very highly recommend seeing Larry especially if you have special circumstances or difficulties with mattresses. read more

Don't bother even shopping here. The service is terrible, and they will not do what they say. They tell you whatever they think you want to hear to be able to close the sale. If you call them they will tell you they have what you want in stock, but when you get in the store they will just try to convince you that what they have on hand is what you need, regardless of what is actually good for you. They say they will price match competitors, but then when you get to the store they change their mind. The sales people are just memorizing and telling you stuff from the factory brochures, and they don't know what they are talking about themselves. Service is terrible, so don't even bother, because the prices are better other places. read more