1. Mattress Firm Draper

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Draper, UT

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Mattress Firm Draper

4.4 (13 reviews)
Closed • 10:00 am - 8:00 pm

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4 years ago

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4 years ago

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5 years ago

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7 years ago

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7 years ago

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Nick S.

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6 years ago

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11 years ago

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10 years ago

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10 years ago

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11 years ago

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10 years ago

I recieved great service! Ashley and Chris were both super helpful! And they got me a great deal!

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11 years ago

Wonderful consumer service! Got us a perfect deal for our situation and offered the best products for what we needed.

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9 years ago

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Review Highlights - Mattress Firm Draper

“e. The other employees, like CariAnn, that I interacted with were helpful and pleasan”

Mentioned in 2 reviews

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Alice Lane Home Collection - Alice Lane Home Showroom.

Alice Lane Home Collection

2.8(25 reviews)
0.3 mi

Truly the best customer experience! The quality of their products and the team's design expertise…read moreare unmatched. I've been ordering from them for years, and every experience has been seamless and impressive. I highly recommend them to anyone looking for exceptional service and beautiful, personalized design. Their pieces will be in my home for decades. They offer timeless quality and design that lasts. Yes, the price points are higher, but the investment is absolutely worth it! Recommend visiting their Showroom as it is beyond gorgeous and will inspire you!

I placed an order with this company on April 13,2025 based on their advertised 6-8 week delivery…read moretimeframe. That timeline was not met, and the overall experience has been extremely disappointing. I reached out on May 7, 2025, and was assured the order was in transit. That turned out to be untrue. On June 2, after following up again, I was told the item was just being shipped to the receiving warehouse but they were "still within their 6-8 week timeframe". Then on June 6, I was informed there were issues with the delivery company and that the order was essentially lost, but no further updates were ever provided--despite promises that they would be. After contacting the delivery company directly, they confirmed they never received the item as of June 10, 2025, and that the claims about delays on their end were inaccurate. At no point was I offered the option to cancel, nor was I asked if I still wanted the item after the significant delay. There was no apology, no explanation, and no offer of a discount or resolution. Deliveright did not receive the order until after the 10 week mark. I eventually filed a chargeback and submitted full documentation to my credit card company, including all emails, chats, and call records. I also cited the Federal Trade Commission's guidelines, which state that sellers must either ship within the promised timeframe or get the buyer's consent to delay--neither of which happened. Looking at other reviews, it's clear I'm not alone. I hope this feedback helps improve the company's customer service practices and serves as a warning to others considering placing an order.

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Alice Lane Home Collection
Alice Lane Home Collection
Alice Lane Home Collection

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Furniture Row

Furniture Row

2.5(111 reviews)
0.4 mi
•$$

Our coffee table was on its last legs at our vacation condo up in Utah, so we decided to check out…read moreseveral furniture stores. After searching several with no luck (and prices that were upwards of $1,200 for a coffee table!), we decided to pop into Furniture Row.    I was so impressed with the quality and prices of the furniture here! We found a really nice coffee table made of real wood (and super heavy construction) for $250! Granted, we took the floor model to save money, but it was a great deal for a beautiful piece of furniture.    Furniture Row isn't fancy, and it sells discount furniture that looks nice, is good quality, but won't break the bank. The store is organized like a typical furniture showroom, with different "rooms" displaying all the sofas, chairs, beds, and the like.    The furniture items were all clearly labeled and the price tags were easy to read. It was simple to see the price on everything in the store, which I appreciated.    I didn't like that we were completely ignored while browsing here. While I don't like to be bothered, it was next to impossible to find a salesperson to help us when we were ready to make our purchase. We had to go up to the main desk and wait. And wait. Aaaaand wait. Finally we found a guy to help us, but he wasn't all that helpful. I mean, all we wanted to do was swipe our credit card and load the table into the back of our car!    After we finally made our purchase, it was easy and fast. We got our table and were on our way.    Despite the service hiccups, I highly recommend Furniture Row. I've been nothing but happy with my table, and the price was more than right!

I would give a negative rating if that were an option…read more I purchased this desk from Furniture Row, and within just a few months of very light use, the finish began chipping badly. I contacted the store, and after several calls and months of follow-up, they finally sent out a consultant to inspect it. The consultant confirmed what I suspected--that the desk is made from low-quality soft wood and that the finish was poorly applied. While he said he could repair the dents and chips, he also made it clear this would continue to be an issue for the life of the desk. After waiting weeks for an update, I reached out again expecting a replacement under warranty for what is clearly a defective product. Instead, I was told they would only repair the defects and would not replace the desk. I called to explain that this was not ethical, but they simply repeated that they would come out and fix the defect--while refusing to replace the desk, even though it is clearly defective. The desk is used maybe two days a month with a soft, armless chair--there's no reasonable way this level of damage is normal. After spending over $25,000 at Furniture Row over the past 10 years, I'm extremely disappointed. This experience feels dismissive and unethical, and it has cost them my business permanently.

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Furniture Row
Furniture Row
Furniture Row

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HomeGoods - Store is located inside the mall.

HomeGoods

3.3(15 reviews)
3.9 mi

I absolutely love HomeGoods. I love HomeGoods so much, I am a cardholder of their credit card. I…read moredon't have any other department store credit cards so I feel that this really does say something. Whenever I want something cute for my house, especially a seasonal item. HomeGoods is the first place I will go to. I go to all different HomeGoods in Utah and do think they vary a lot, especially between layout and selection. This HomeGoods is unlike any other HomeGoods I have been to however. Technically speaking, I was able to find what I needed and get checked out. I liked a lot of the stuff in the store but one thing just absolutely shook me to my core. I am not claustrophobic, but their layout is really confusing and compact. Things are way to close together and it is hard to have a pleasant shopping experience when you are having to squeeze through the aisles. It is also easy to get lost in this store--it is so compact that the bedding and bath and lighting and everything is just kind of fused together. The checkout seems oddly tucked away in a corner instead of being by the exit of the store like all other locations. I get that it is in a mall and I don't necessarily think it is anyone's fault--they needed to make do with the space that they had...but it is not very comfortable being in this specific home goods. Maybe I just came in at a bad time, but it was so kramed that a customer knocked something over and broke glass while I was in there. You have to tiptoe and squeeze around this location. As mentioned, they do still have a good selection of items and I was able to find what I needed so there was no issues there. It is in a convenient location, which is always a perk!

This was a super small Home Goods packed to the brim with stuff so it had that awful cluttered,…read moretight space feel which I don't do well with. They had some really cool Halloween stuff already out. The summer clearance sale was hardly marked down at all and didn't feel like it was priced to clear.

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HomeGoods
HomeGoods - Small pet bed

Small pet bed

HomeGoods

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Mattress Firm Draper - mattresses - Updated October 2026

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