Bad quality furniture pretending to be luxury at high prices. We got a table from here that came damaged and when I reached out to their customer service, Joni offered a 10% discount in words, but never followed through on the payment. Also, the table claimed to be made of solid wood, but since it had drill holes in the bottom that they decided to put in there to package the table for who knows what reason, we were able to see it was partical board. So that puts into question their claims on all the tables they have that are "solid wood" and makes me not trust them for future purchases. IKEA is cheaper and probably similar, if not better quality. And they don't lie about what their furniture is made out of read more

Living Spaces - Unacceptable. Came damaged. - Furniture Stores Near Me - Draper, Utah

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Absolute trash. This is the Temu of furniture stores or I highly suspect most of their furniture comes from Temu. I lost count of the number of damaged display pieces out on the floor. Scratches, dings, peeling veneer. Piece after piece was so poorly built. Joins and seams that didn't line up, lightweight, particle board--just junk...and all at ridiculous prices for the terrible quality. The ONLY redeeming checkmark was a solitary friendly and helpful sales guy that tried to point us in the right direction for the bed frames and sofas we were looking for. Worse than IKEA quality at double the IKEA pricing. Hard pass. read more

LITERALLY THE WORST FURNITURE COMPANY EVER!!! I've never dealt with such a disorganized, disrespectful, completely incompetent organization in my life!!! They allow their drivers to insult and berate people, they will come up with ANY reason under the sun to NOT deliver furniture when you PAID FOR IN DOOR DELIVERY, THEN, their drivers will leave before you can respond TAKING YOUR FURNITURE WITH THEM!!! THEN, they will show zero interest in making ANY corrections on their part!!! Their managers will display absolutely ZERO accountability!! Icing on the cake, they will reschedule your delivery and NOT SHOW UP!!! Then they will LIE about it! They will tell you they sent an email (they didn't and they wont) telling you they needed to reschedule days ago, and yet you will receive a text THAT MORNING with a delivery window!!! Unreal!!! Avoid this company like the plague!!!! read more

Had a great experience. The kids love the indoor play area and Maria was friendly and child focused to ensure they were comfortable. While I waited Denise made sure I was taken care of and pointed out the amenities as well as giving me an overview of the showroom and pieces that might fit my aesthetic. All in all a great visit. read more

Complete Trash. Charge me 4 times for an order and took 3 weeks to fix it because they are as smart as the sidewalk. I went in and asked for help and they said I should call and speak with someone else on the phone instead. Nick is trash..... read more

Horrible post sales experience. We were treated like kings prior to payment. Then came the delivery. The wrong item was delivered by a couple of non-english speaking workers and we had a difficult time explaining the problem. The item was supposed to have a pull out cup holder and storage area. It did not. Five days later, a new pair of non-english speaking people came to try and remedy the first problem. They could not understand why we wanted a replacement. After 30 minutes of walking around and inspecting the first piece, they unloaded a new piece that was to our satisfaction. We noticed that they had left black marks on our stairs during their initial inspection and we asked them to remove their dirty shoes. THEY DID NOT. I BELIEVE THEY COULD NOT UNDERSTAND ENOUGH ENGLISH TO COMPREHEND "please remove your shoes" along with my wife pointing at their shoes! Additional black marks were left on our stairs as they replaced the defective item in question. Note that we paid extra for their "premium delivery service". We reached out to the customer service department. They made all sorts of excuses, requested pictures of the black marks instead of the video we had originally submitted, told us the homeowner was responsible for the actions of THEIR employees in our home and eventually went completely dark on us. The worst part is, this is a brand new home with what used to be brand new carpet. Needless to say, we will never do business with Living Spaces again and will be sure to advise everyone we know to avoid this company. read more

Extremely Disappointing Service I had a terrible experience at this store. The service was painfully slow, and the staff seemed completely unprepared to handle even basic requests. The manager was supposed to remove the in-store food purchases from our receipt--as we were specifically instructed to order food inside--but she was unable to do it. In the end, we wound up being charged for food we didn't even want or care to eat. When we brought the issue to the manager's attention, all she offered was a flat "sorry," with no real attempt to fix the mistake or make things right. It felt incredibly dismissive and unprofessional. Overall, the whole situation felt like a complete scam and a waste of time and money. We left frustrated and disappointed, and we definitely won't be returning. read more

Living Spaces started out strong but their delivery team is completely incompetent. They started out with a delivery window of 14 hours. Narrowed it down to 3 hours. So far so good except they didn't show up. I called Living Spaces and they said they were coming later in the day. Still, no one showed up. I called again and it turns out their delivery people didn't bother with finishing their task; they went home. They didn't call me, text me, email me, nothing. They completely ghosted me. I was forced to reschedule for a date three days later which causes me some issues on my end. It's been a hassle and their delivery team is completely unprofessional. They should give me a refund on delivery for wasting my time. Delivery team only has one job... one job. Deliver. read more

Rude (Noah) Customer Service - A Sloppy Ordering Error/Now I Own Something I Had No Intention On Buying. Completely Disgusted! Warning: Avoid Living Spaces if you value honesty and accountability! In November 2024, we visited Living Spaces in Draper, Utah, and purchased a large sectional sofa from the Dustin line. We also wanted the matching ottoman that was displayed with the sectional on their showroom floor. The salesperson informed us that the ottoman was from the Dustin line but it was out of stock but assured us it would be available soon. She advised us to email their customer service every Tuesday (their restocking day) to check availability. She provided the stock number, product line, and fabric name for reference and instructed us to use this information for the order. To our surprise, the ottoman became available the very next Tuesday. I provided the stock number, product line, and fabric name, and customer service sent me a tear sheet to confirm the order. The details their salesperson provided us matched, so I approved it. Seven weeks later, the ottoman arrived, and that's when things went downhill. What we received was not the large ottoman we saw on the showroom floor. Instead, it was a much smaller chair ottoman. I called customer service and discovered that, while the product number and line matched the order, the ottoman we saw in the showroom was a completely different piece. Customer service directed me to Noah, the operational manager. When I explained the situation, I encountered the worst customer service experience I've ever had. Noah claimed there was no way to prove what we saw on the showroom floor because displays change frequently. He even implied that I was lying about the situation. He insisted that I approved the purchase--even though I had been given the wrong product number--and said I received exactly what I ordered. When I requested to speak with someone higher up or to get a corporate contact number, Noah flatly stated that he was the highest point of contact and suggested I try their general guest services line. When I attempted to explain the situation again--politely, I might add--he stopped responding entirely and remained silent on the phone. I feel like I've hit a dead end and have likely lost over $500 on an absurdly small ottoman for the sectional we purchased. I'll continue trying to find a corporate contact, but in the meantime, I strongly advise against shopping at Living Spaces. Their lack of customer service and disregard for retaining customers is astonishing! - The Husband with a Tiny Ottoman he never ordered. 118" sectional 24" $500 ottoman (not the one on the show floor I pointed out and ordered) read more

Living Spaces - Furniture Stores Near Me - Draper, Utah

Please beware of shopping here. They are very nice in the store but after you have the product, they no longer care about you as a person or a customer. and whatever you do make sure that your item is not being delivered by Lugg deliveries. I have bought 3 things from Living Spaces in the last week and during deliver my walls were damaged. We contacted Living Spaces as it's their delivery service they do not care. First you call customer service and speak to some very rude people from somewhere out of the country. Because there is no way to talk to the store or the sales person. I have had the unfortunate opportunity to speak to them 2 times now. First the wrong item was delivered. the people from Lugg would not take the wrong item out of my home until they knew who was paying for the item to be returned and the right item brought to us. We called Customer service, and they said to pay the delivery and they would reimburse us. I was not born yesterday so this was not going to happen. they delivery people sat at my house for an hour waiting for us to hear something back from customer service or the store. His (lugg) boss was finally able to get in contact with someone at living spaces and they paid to have the item returned. I am afraid they would have sat at my house all night as I was not going to pay for it. the second experience was dealing with trying to get my walls fixed from damage in 2 places. I called customer service spoke to a rude associate and an even ruder Supervisor Grettl who finally said she would send a message to the store. She did and we received a generic message back telling us to reach out to Lugg which we already have with no luck. They absolutely do not care!!!! read more

So I can't really review the products they sell or their service since I didn't end up purchasing anything from them yet however their business model is amazing. They have entertainment for your children and a huge selection on what seems to be high quality products. They also have clean bathroom facilities and a cafe. These guys thought of everything. read more

Living Spaces - Cute shopping carts to entertain the babies - Furniture Stores Near Me - Draper, Utah

No pressure...I wouldn't even call them "salesman." They don't really have traditional salesman which I LOVE. You are free to browse and if you have a question then there is someone right around in your area to answer those questions. If you want to finance your purchase they put you in touch with someone who can help with that, if not, then they will put you in touch with someone who will ring you up and then you head over to the cashier to pay. Delivered on time exactly like they said it would be. It was actually a little early. No pressure. No haggling. A good experience all around. Highly recommend. read more

If I could give negative stars I would. WARNING DO NOT BUY FROM THEM!!!! I spent a ton of money on a custom order couch, waited over a month for it to be delivered. When it finally came the delivery people scratched my floor extremely bad, the couch was broken and I STILL CANNOT use it. I've been trying to reach anyone to help me and have had the WORST possible customer experience of my life. I was hung up on, promises calls back, never receive any calls. It is so beyond frustrating at this point I feel like the situation is never going to get rectified. I honestly don't know what else to do. Now I'm out over 2grand. DO NOT BUY FROM THEM. Side note: this automated BS response from living spaces below does absolutely nothing. They literally take your money and dip out. Criminal if you ask me. read more

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Terrible service, Could not deliver the item and then had problems getting reimbursed after I had to cancel it because they could not deliver it. read more

We've shopped here twice and now have two bad experiences. In the first, we told an associate we wanted to buy a couch and then we went to buy another piece on the floor. When we came back with the paperwork, they told us someone else bought it from underneath us. We would have bought it right then and there if we knew it was still up for grabs when we went to buy another piece of furniture. We walked out deeply disappointed and didn't buy anything. We came back a couple weeks later to give it another chance. We had a great associate and she spent a lot of time helping us out. We ordered everything we could for bedroom sets but there were missing pieces. She said we would definitely get those pieces of the bedroom set back in stock and to just keep looking to get those after the pieces that were in stock. We went for it and got great furniture. However, we've been asked to reschedule delivery twice. This last time, they delivered the bed frame but said they didn't have the parts and they would mark it as urgent to come back to put it together. It has now been 6 days of our bed frame sitting in our room with missing pieces so we cannot even put it together ourselves. Incredibly frustrating! We've called to try to get them back out with the parts, but we have heard nothing back from customer service. We can't get a hold of anyone to finish the job. We've still been looking to get the additional bedroom set furniture, but they are still not in stock. There is nothing in inventory to match the rest of our bed set. Furniture has been great but we've had too many disappointing experiences. read more

Definitely impressed with this furniture store. It's a nice change from visiting IKEA, RC Wiley or Ashley. I love the aesthetic of many of the designs, they don't feel dated like other furniture stores I've been to. The play area is huge and was great for us because we could leave our kids there and focus on going in and picking out furniture versus just browsing and leaving. We ended up ordering a bed frame and some new couches. Unfortunately the furniture won't be in for a few weeks but that's expected now. Recommend checking out Living Spaces if shopping for furniture. Will be back. read more

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Wow! What a great furniture store to have in the area. It's huge! There are so many good options and a lot of the sofas are customizable. They have a lot of different fabric options as well. The employees do not work on commission and are happy to help answer any questions. They have many options to go with different styles! Was very impressed and we will back soon to buy a new sectional and other furniture for our home! read more

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Horrible customer service. I've been waiting 3 weeks for my delivery and they said I would get a text the day before for my delivery window. Well there was no text as of 7:30pm so I called. They let me know that there is a piece on back order. I WAS NEVER NOTIFIED!!!!! Such BS! So now they say it won't be available until late October...horrible horrible service. CALL the customer, it's not that hard! I'm most likely going to cancel my order. read more

We shopped a couple of times at your location in Draper. We were helped by a wonderful young man named Vincent. He was probably one of the best sales associates I have ever come across! He took his time with us, was very patient and he deserves a raise and promotion! Don't let him get away! He is very insightful and can read his customers Brent Pulley read more

Save your self a tremendous headache and don't even bother with this store! We went in to purchase furniture for my MIL as we were moving g her from Ca to Utah transitioning her to Senior living. We told our sales person and someone else who was supposedly a mgr... paid cash for a loveseat, recliner and a bed... approx $4500. Delivery date set for Monday August 25. We notified her new home that furniture was being delivered and said for a week of rent to the tune of $1100 just so that everything would be ready for her once she arrived.. no delivery.. We, however, did not know there was no delivery as noone called us.. We arrive in Utah MIL in tow and her new apt is empty... we get her settled at our house and head to Living Spaces.We were told that they tried to deliver on Wednesday but no one answered the door... this is a fully staffed Senior living and they are staffed 24/7. Lie. So we go find a bed and a recliner to get her settled and get a refund in the things we no longer needed.... Of course they are sending a check which has yet to be received 10 days later... we tell them we still want the recliner../ it is supposed to be delivered in 9/5... weeks called to get an eta only to be told it had never been scheduled for delivery.... What a joke aka scam... Additionally you cannot reach the store directly you have to go thru an 877 number so you can get a run around... dissapointing all around.. read more

Do not waste your time here... after looking around in the gallery, decided to order a sofa for pick up at the store. After receiving my pickup date for the weekend, I planned my Saturday to pickup and build the couch. Come Saturday morning, I receive an email that the store does not have my couch with no explanation and a broken tracking number. After calling customer service for an explanation, I come to find out that the couch is on backorder and wont arrive for TWO MONTHS. What the hell happened? When ordering the sofa originally, the product was in stock with no sign of it being out of stock or backordered. No emails or notifications alerting of the two month delay. Completely wasted my Saturday expecting to move in and build my sofa. Now I have to wait a week to get my refund. Unprofessional staff and logistics, but customer service was quick to get to the bottom of it over the phone. Buy furniture somewhere else please read more

We bought 4 chairs from this store, was told they had plenty in stock, paid for them in full and was supposed to pick them up on 5/1. The day before, they call us and told us they only had three. It is totally unethical to take our chairs that we paid IN full and sell them to somebody else! read more

Worst experience ever. I researched a couch and was told there was only a week delivery time needed and they had several in the warehouse. A few days later, I went toe the Draper location to order the couch and was told that it would be 15 days to get the couch. The couch was supposed to be delivered in 4 days and I get a call saying it's on back order. I canceled the order and now am told it will take 7 days to process a refund. Horrible service read more

Reasonable prices and huge selection just in this store with more online. The things that make me want to shop here are the customized fabrics without an additional price for most of their fabric sofas and chairs. The other thing that is neat is the space planning tool available online, think those home decor apps for fun but you get to actually use it for your own. They have a little playground area for kiddos over 4 years old can just hang out for up to 2 hours while parents shop. If they're under 4 a guardian needs to be there. Theres also a little cafe with nitro passion fruit tea and a lime spritzer both without any sugar which is great. Cafe also has some simple snacks as well like mini pizzas, soft pretzels, hummus to name a few as well as some tasty sounding sodas. So I'll be going back and really glad they made their way into Utah! It is much needed! They make sure to let you know it's a no commissions store so it makes the environment more relaxed and everyone is willing to help out with the profiling. read more

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The problem with living spaces is that you can't get something quick. Quick I mean in a week. They tell you that they can but it is 39 days out. The thing with RC Wiley is that you can get it quick. The sales staff is also not that motivated to sell. They are not commissioned. Facility is nice... read more

Do not order furniture for pick up on the website! I was given a confirmation email with my pick up time and date, and showed up for nothing. The date and time I was given was fake. Multiple employees admitted this is a large issue. These poor employees seemed terrified of me because this is obviously happening far too often and they have nothing they can do about it. I chose pickup because it offered sooner availability for the purchase. I live nearly 2 hours from this location. We drove our truck all this way for literally no reason. They changed our order to the regular free home delivery for 6 days from now, and offered no other consolation. One employee felt very bad and involved a manager who basically said "yeah I drive here for work, and live far away too, sorry." Customer service was very lame. The fact this company is allowing this ongoing issue is horrible customer service and needs a lot of attention for website to store issues. read more

Living Spaces - Confirmation email with pickup date and time that was not valid - Furniture Stores Near Me - Draper, Utah

Bought a table from them about a year ago, and ended up having to jump through a ton of hoops when filing a warranty claim because the table finish started peeling and it looks like it had a sunburn and was peeling. Finally got a person on the phone who looked at the pictures and agreed it should be warranted. Once that was done, I went into the store to get a new table with the warranty but was waiting on the final refund number & the bench for the new table to come in stock. I Was supposed to receive an update with the final warranty claim to know how much or if I would have to pay anything out of pocket for the new table. I have never received any updates, the delivery date came and went. When I called in, I got a call center that told me they have nothing to do with the stores and have different policies. They could see my new order (minus the bench), but couldn't answer my question about if I needed to pay anything additional before it could ship. They told me they couldn't get me to the store either, that the store doesn't have a phone, and that if I wanted a resolution I could deal with the call center over the phone who told me I have no warranty claim and could BUY 100% cost the new table they were seeing in my "Cart"... Beyond frustrated, I want to get this resolved and then will probably have severe second thoughts on purchasing anything from here moving forward which sucks because I do like a lot of their product lines and styles. read more

We ordered a couch and chair in early December for $2000. We specifically asked if it was on back order and they said no. On delivery day, they delivered chair and said couch was on back-order and would not be in until the end of January. Called Customer Service and they were horrible, saying there was nothing they could do - either wait or cancel my order. I then physically went to the Draper store and they couldn't have been nicer. They ended up getting permission to sell me the floor model and are delivering it this Saturday and not charging me extra. We inspected floor model together and it was perfect. Thanks to the floor managers at Draper for saving the day! read more

Sorry about trying to support a new business to the area. Purchased a new recliner with a promised delivery date. No delivery, no calls to say there would be no delivery, called , promised new delivery, again no contact or communication, third delivery promised, actually had a representative call me two days before to let me know they needed to push the delivery out one more day, and yep, no delivery, no phone call saying it would not be delivered. Went to the store the next day to cancel to order, customer service desk representative basically apologized and said she had been dealing with the same issue all morning. They had my money for six weeks. Still waiting for my refund a week later. Please think twice about buying from this business would be my recommendation. Bummer because I really liked the recliner. read more

First and last time purchasing from Living Spaces. Purchased a living room set in store. Was told the couch would be delivered and a few weeks but that the chair was on back order. Received the couch on time. Never received the chair. After several months of calling for updates we were finally told that the chair was no longer available. Now being told we can't return the couch. We are stuck with a partial set. This is the worst sales and customer service experience I have had a very long time. Stay very far away from this place. read more

Great quality at a reasonable price! This is my new favorite place to shop. Their variety of styles and large showroom made it easy to shop. Best part was, I can look with no pressure which made me feel comfortable with asking lots of questions. Great experience overall! read more

Really disappointed in delivery process. I paid for white glove delivery. They were supposed to set up my new sectional and take all the packaging with them. They just dropped it off and left. I unwrapped it, only to discover missing parts. Upon calling, the customer service rep was apologetic and said someone could come out and week later to set the couch up for me and take the trash/packaging it came in. Well... they just delivered the missing g piece but said they couldn't complete the set up (putting the feet on the couch and refused to take the trash. read more

Customer service is terrible. Return policy is terrible and frustrating. Furniture is sub par

If there were zero stars I would give it. This place absolutely SUCKS. We paid for a full service delivery with set up. They promised it to us last week. They then proceeded to reschedule our order 3 separate times with zero indication of why. We were the ones that would have to reach out. When we finally did get someone on the phone the sale representative was rude and nasty. I have NEVER had worse customer service in my life. We rescheduled our delivery, I say we as in me, since I was the one that called. We rescheduled for this Monday. They again, failed to call and tell us that it had been rescheduled for a second time. Then, we got notification they would be arriving today (Thursday) a WEEK after the original arrival time between 9-12 PM. I took the morning off of work to be at home. 12 comes and goes and guess what... I get on another phone call with a worker that tells me they had an issue and couldn't deliver! Well that would've been nice to know 24 hours ago so I wasn't sitting at home with my thumb up my a$$. I had to get a refund! Who knows if that will even clear back onto my card. I would honestly rather purchase furniture from a crack head on the corner. I'm sure he would be 100x more helpful than they were. DO NOT SHOP HERE! If you expect a different outcome, I would suggest looking at all of the reviews. Horrible horrible horrible. NEVER AGAIN! read more

I really like shopping here because I can grab a little coffee and my kid loves the little toy cars. I really prefer to see pieces in person before I buy them, so I like being able to browse the showroom. The inventory is great, and the prices are very reasonable. However, I would recommend taking note of what you want to buy, then go home and order it online yourself. I would NOT recommend buying something in-store unless you're buying one of the discounted items. Both times I've bought things in-store, the process has been incredibly slow and tedious. It took about 20 minutes each time, as their checkout system requires a ton of demographic information and the technology seems to be glitchy. Wouldn't stop me from coming back, just changes how I'd check out at the end. read more

Buyer BEWARE- worst customer service and return policy I'll never buy here again. Not only that but every time I went in the store (since you can't call them directly) I could hear other customers complaining about shipping issues, lost orders, and broken furniture. read more

April 4, 2024 purchased high end mattress and adjustable mechanism. Told adjustable mech. 40 days out for availability. Never told about mattress restocking fee if mattress isn't liked. May 27, 2024 return Draper Living Spaces look at consider buying outdoor furniture. Set up sale, ready to pay learn furniture 39 days out. Told that anytime I order this item it will be 39 days out. These people brag they don't have commission based salespeople, as if that's the only way to take advantage/screw customer of customers! Not impressed with "bored" sales staff who seemingly could care less if customer is satisfied. NEVER walking in these doors again! read more

Spent $3500 on a couch. 2 months into it, the fabric is pilling so badly that it looks 10 years old. Filed a "claim", and after review of the pictures we were told it was "normal wear and tear" for this type of fabric. They don't stand by the products they sell at all. We will never be purchasing from them again. read more

Terrible customer service. Only guarantee furniture for seven days even if the furniture is broken. Quoted a price then went to pay and it was different than what was quoted (higher of course). Manager will replace the broken recliner but cannot take it back since it's been in my home for longer than seven days. Very disappointing and I would just say be aware and read thoroughly and confirm pricing before you purchase and hope that you don't have issues outside of seven days! read more

If anyone out there is purchasing from this company don't be talked into buying their care free plan. If you have to ever do a claim you will get nothing but a run around. First they deny your claim. Then you file a dispute and I was informed they are reopening my file and assigning a technician to make an on site inspection. I waited 2 weeks and never heard from anyone. Upon contacting the company that was suppose to send a technician I was informed that they do not cover my area. This company (Uniters who handles their warranty) does it's best to continue to give you a run around in hope you will just give up. I certainly would never do business with Living Spaces again. read more