Ok, It all started out by 2 good friends giving me rave reviews about this place.Let me start out by saying I am fussy, NOT cheap, but i expect to get what i am promised and asking for while meeting there price given.
I have been in the auto business 49 years. I have been awarded the highest points ever given at the Carlisle "all Truck Nationals" with a pickup that was restored by Jeff Hardy, ( who is no longer in the business)
When I first met ray, (the owner) I introduced myself and told him what I was looking for. He assured me that I would get what he promised.
Let me add that I have a Penchant for the 67-72 Chevy trucks, (I own 5 of them) and they are all in "Like new" condition.
I showed Ray my trucks and explained the problem spots and made it quite clear that these areas were/are problem areas, all the while he assured me"no problem" " they will handle it. We agreed on a price that was in my window and I gave him my truck to do over the winter. He had my truck for about 6 months, ( I was NOT in a hurry) and when I got it back, it looked fantastic. I coudn't have been more pleased, and if I might add, The price that he gave me went up a few times because of unforeseen problems that only became apparent as the work progressed. ( it's totally acceptable to have that happen on ANY "strip and paint" that you discover lots of hidden problems.) ( it had a LOT of previous work and a lot of bondo) Even though it really had no rust, it had its hidden problems.
So, Fast forward less than a year later and I start to notice "problems" that were supposedly taken care of initially.
I had additional work to do on the truck as I dented the right bedside panel, and the inside of the doors needed work. While speaking with Ray about those needs, He gave me a price, I agreed to it, and than I told him about the additional 4 other places that were showing problems.
It was at that time he started showing his true attitude calling me out as being smarter than him and berating me in a way that really gave me pause to go any further with this person. It got to the point that he was insulting me over the phone, enough that I demanded an apology.
2 days later, he apologized and I thought that everything would be good.
I foolishly gave it the benefit of the doubt.
I dropped off my truck on the day I was told to do so, ( after a few other appointments were pushed out by ray) and left my truck with them for 3 more months.
When I went to check on it and find out what and why things happened to the problem areas, I was given an explanation, but one really struck me as a credibility problem from ray as he explained to me, "that that area looked ok so we left it alone", after I explicitly told him from the get go it was a problem area!!
There was also a problem on the hood which required repainting the hood.
( as an aside, It was right before Thanksgiving that I visited the truck and Ray asked me if I could pay him what I owed him that day so he could do whatever) and I paid him thinking that we were all good.
The truck was ready for paint, (in the booth) and i was assured that all was good.
When i was called a week later i asked, "how does it look?" Again I was assured, From Ray, that it was fine.
Ray picked me up at my house on the way to his shop one snowy morning to pick up my truck. The truck was inside, the battery was dead, Ray jumped it, I got in my truck and locked it into 4wd, ( as it was snowing) and drove home, all the while thinking No problem, I have my truck back. I put it in my garage as I had some work to do on the doors and the first day I took it out in the sun, WHAM_O! It look like the hood was sprayed with a rattle can, streaky, blotchy quite frankly, a real P.O.S. job.
Even strangers were commenting on the hood, asking me "what happened to that"!
I called mike at Razors auto body and explained, (and told) him that i want this fixed ASAP and i'm not happy.
I also told him that I really don't want to talk to ray as he is a hothead who has no business talking with customers.
And I also explained to Mike that Ray is a Painter above all. He prides himself in the "paint work " he does on motorcycles, corvettes, etc,( and he WILL tell you when you meet him!) yet he puts out this kind of work knowing full well it was a s--t job!
Mike told me to drop it off on a Monday, which I did. I just picked it up and although it looks good, it just doesnt match the overall finish that was applied last year.
Bottom line, Even though when I called his shop today, and spoke with Ray, (not my choice) and he had the chance to ADMIT the job he did was crap, His childish PRIDE and his huge EGO stood in the way of doing business and accepting the fact he is NOT always right!
again,,,EGO!!
Bottom Line on Razors auto-body is, ( at least from me) is BEWARE of Rays false promises.
The rest of his crew is top notch and really nice people, But Ray?
Not a chance I would ever recommend him to anyone, read more