Great service. Courteous and professional associates. I highly recommend this service centerread more

The manager Joey and his staff are amazing and great at what they do. They're always pleasant,…read morehelpful and don't hesitate to take the extra time to fully explain what is needed to be done

I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

We have been customers here since we moved to NH 6 years ago. John always greets us with a smile,…read moreand we know we are going to be well taken care of. We stopped in today to make an appointment to have both of our vehicles inspected. John was able to inspect one car immediately, and we then made an appointment for the other one for early next week. We know that the folks at Sullivan Tire in Keene really care about their customers, and we strongly recommend them.

I've had two excellent experiences at VIP tires in the past year. After shopping around, I…read morepurchased winter tires in December at a good price (Nokian Hakkas). I had a short-notice road trip and VIP fit me in despite being booked solid all week. Just had another good experience when I switched back to all weather tires in early May. Good prices and great customer service, with Mark in particular going above and beyond.

I called to inquire about service and while I was in the middle of asking a question they hung up…read more Thanks for nothing.

What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

Couple of things, they prey of people with no idea of mechanical knowledge…read more If you go for an alignment, they will try to sell you shocks. If you go for a ball joint, they will sell you control arms. They will say, it will be impossible to do the job without the upgrade. They prefer to use their source for parts because they make upwards of 30% on that brand. Lastly, they will charge you $50 for 2 rags and 1.00 worth of break fluid. My advise, go somewhere else for the same price.

Excellent, honest, prompt, friendly service. Ross did excellent work and was wonderful to deal…read morewith. Highly recommended.

The best around! I'm so happy to have found an honest, skilled shop. Brian, Diane and their team…read moretreat you like they value your business. That's not as common among businesses as it used to be!

The customer service I receive at prompto is always good. But today my check engine light had come…read moreon after leaving so I called Prompto and spoke to Brandon who was willing to drive 30 minutes to my house to ensure nothing was messed up. We were able to resolve the issue without him having to make the trip, but the fact he was willing to make the drive shows great customer service to me. He made sure to let me know that if there are any more issues to call or stop by the shop any time and when his availability was.

I brought my car in for an oil change (2021 Subaru Crosstrek). We've used Prompto for a long time…read more As usual, quick turnaround. Two changes before this week's, I went, and as usual, there was a new guy, only he was working alone and going between 2 vehicles. The experience was different. I got home and told my husband it didn't seem like they did what they usually do and he never checked the oil when he was done. My husband checked it immediately. It was dirty oil and way over full. We called immediately and brought it back the next day. The manager confirmed the oil was dirty and over filled. He said it likely didn't drain properly. The next time my husband took it and everything went ok. This time was all new people except the manager. When I got home my husband noticed they wrote it was a quart low on arrival. My car is well maintained and never should have been a quart of oil low. He checked it and it was again, way over filled. I am so over Prompto in Claremont NH. Maybe pay your help better and get people who actually know how to read my dipstick, which is a little different than most. I will not ever be back. EDIT: My husband took it back and they redid the oil change. I will still never go back. Twice is enough.

I just had excellent service on 2/20/26 around 1:45pm-give or take. The price was what was stated…read moreover the phone, plus a few bucks because I did want a few fluids added-normally would do it myself but been working a lot. Anyway, the wait was around what they said over the phone-arguably a little less than a half hour on a busy day-which I was warned about over the phone. The guy who helped couldn't have been nicer...I can only compare it to other places in Mass and one Prompto I went to in Conway area...I will not be getting this done in Mass any more...it's cheaper and better service! Big fan of Prompto -Random Masshole

Watch your receipt! I have been a happy customer for years. 3 cars, lots of mileage, always…read moresatisfied. Last service, they charged an additional $20 on the credit card over the price of the service ($89.95 instead of $69.95). Noticed it when I got home. Time will tell if this was an honest mistake or something else. Management refunded the difference, but I had to go back to get it. Corporate never responded to a request to discuss (I sent an email to the address in the comment below but nobody replied. The regional manager does not want to learn from this - hence this review). Watch your receipt!

I have been to VIP several times for general inspections/oil changes, etc. and it is about average…read more The staff is often disconnected, want to get you in and out so they can move on to the next customer. On two occasions here I was left standing in the front for over 5 minutes with no one to greet me or tell me I would be helped soon, etc. I've also found that it takes longer for an oil change here than most other places and there are no real "value added" services.

Got a winter tire special there a couple of years ago and was told that the higher tire price…read moreincluded putting in and taking out winter tires for the life of the tires. Ok, seemed like a decent deal. Two years, no problems. New manager this year now tells us they want to change the policy so they can charge more money for changing out the tires, trying to claim "it was always this way", when different people at working at VIP honored the deal made previously. They want to charge something ridiculous ($240+). This new manager is scamming old customers by not honoring old agreements and will ruin this Hillsborough location with these business practices. We're going elsewhere for service from now on.

Caleb, Eric and Zack were fast, great communication, and very helpful doing an oil change and…read moreradiator fluid in my 2019 Chevy Silverado.

Bandits!! The service was great but extremely pricey. Call before you go to get pricing. They are…read morehigher than a one else in the area.

We have been taking two cars to Marshall's for 12 and a half years and we couldn't be happier…read more Their mechanics are experts on just about everything. Best of all, they're scrupulously honest. Case in point. I thought I had break problems as the car was making a squeal when I applied the brakes and later on it had a rubbing noise while driving. Called them and yes, they could have had me brought the car to them and charged me for a break job I didn't need. But no. The problem was a simple issue which I resolved myself with their guidance. On another case, I had a puncture in one of the exhaust pipes. It would have been simple for them to have an entire exhaust repair. Instead, I was pointed to a repair place nearby where they were able to do some precision welding for a fraction of what it could have cost. Their service orientation is above par. Devon and Gage are able to provide superb support even in the middle of the busiest days. Unflappable people. They do have AAA discounts too. Best yet, they support veteran causes and that is an added star in my book. We use them for everything related to our vehicles. Superb members of our community, superb professionals, superb people.

So lucky to have found Marshall's garage this morning when my wipers stopped working far from home…read more They were able to look at my car, diagnose the issue and make the repair. Highly skilled, amazing costumer service, honest and friendly. A rare find!