Avoid S & P Auto at All Costs - Predatory Pricing and Terrible Customer Service
If I could give zero stars, I would. My daughter's car was towed a mere 7.2 miles from New London, NH to S & P Auto in Andover on a Saturday. When a friend attempted to retrieve the vehicle, they were told it would cost $800 to release it. Yes, you read that right--$800 for a short tow and two days of storage.
When I called to get an explanation of the charges, I was met with a dismissive attitude and told, "We deal with the insurance company, not the customer." I explained that we weren't planning to go through insurance--and that's when they hit me with the breakdown: a tow charge, a mysterious "labor" charge (which couldn't be clearly explained), and daily holding fees. When I asked what the "labor" charge was for--wasn't that part of the tow fee?--the person on the phone simply said it was "for the driver."
To add insult to injury, she told me, "If you hadn't been in an accident, you wouldn't be in this predicament." Completely unprofessional and utterly tone-deaf.
In the end, I had no choice but to involve my insurance company. Even they were shocked--my representative said they don't see these kinds of inflated fees in Boston or New York, let alone rural New Hampshire. This is nothing short of price gouging, and it's clear that S & P Auto is more interested in squeezing every possible dollar out of a situation than in offering fair, honest service.
Make no mistake--this isn't just about the insurance company footing the bill. Predatory pricing like this eventually affects the customer through higher premiums. Companies like S & P Auto don't care about that. They're out to take advantage of people in stressful situations.
Terrible service. Outrageous pricing. Avoid this business at all costs. read more
