I am not a review person. Usually not worth my time but this experience was really bad. Not the place to go if you are particular about your vehicle. I was referred to this shop by a friend and had heard good things but left extremely disappointed. Communication was sub-par throughout the long drawn-out process. Upon getting my vehicle back there were a number of concerns:
1-Door was replaced as part of the repair. New door was not aligned very well, and it did not look like it was fully closed when it was shut properly.
2-Trim pieces/rivets were not fully installed properly
3-Interior was a disaster. Grease/dirt was everywhere on the interior of the affected door panel. Grease on headrest and seats as well. Rear seat was filthy and covered in sand. It was clear that the exterior trim pieces were removed from the car and stored on an unprotected rear seat (this is mid-winter so everything on the exterior was coated in sand/salt).
4-Door handle was not recognizing the remote for the keyless entry.
5-Exterior badge was reused and already starting to peel off of the new surface.
6-After the first hand-wash I could see tape residue all over the exterior of the car. I am guessing they either used poor quality tape or the tape was left on the car much too long as they completed the process.
There was a badge that was not available at the time of the original repair, so I had to bring the vehicle back in to have them install that badge on the door when it finally came in. Once installed, and the car was hand washed, I could see egregious swirl marks on the door in that area. My guess is when I brought it back in (again in the winter) they simply took a dry towel and rubbed the area (sand & salt included) clean. Either that or their wash mitt/brush was covered in sand. Unbelievable disregard for the paint surface they had just repaired. Looks awful and spans the entire bottom half of the door.
*Of the original 6 issues above, the shop handled #1, 2, 4 & 5 to my satisfaction when I brought them to their attention. I did not mention #3, #6 or the swirl marks gouged into the surface as I would not trust them to do an adequate job in rectifying the situation and would rather not have them touch my vehicle more than necessary.
All-in-all a very disappointing trip. Don't trust them with your car unless you truly don't care how well the repair is completed. read more