1. Ray Skillman Avon Hyundai

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Avon, IN

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Ray Skillman Avon Hyundai

2.8 (45 reviews)
Open • 8:00 am - 7:00 pm

Services - Ray Skillman Avon Hyundai

Auto brake repair

Auto engine repair

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2023 Elantra SEL
Jason S.

My 2008 Elantra was a great car, but 15 years old. Time to trade for a new one. Post pandemic I had nothing but problems with the Ray Skillman Hyundai West service department so I wasn't going to buy a new vehicle from that location. Looking at 2023 Elantra SEL models online produced several emails & phone calls from area dealers. I got 7 calls from different sales people at a Carmel dealership. Nothing from Ray Skillman Hyundai West. Only 1 from Avon Hyundai, so I made arrangements for a test drive in Avon. What a great experience! My wife & I were greeted by Katie, who introduced us to Cameron Klein, our sales person. Granted, he is in sales but also one of the nicest people you could work with. He answered all of our questions and provided information on my areas I was unfamiliar with. Unfortunately, they only had one model available in what we were looking for. A beautiful car but with all black exterior and interior. Didn't want that. So, Cameron found a car in Ohio to our liking with all the features we wanted and at a very good price. We reserved it and were introduced to Austin Shelton, the finance manager. Another great guy! He even advised us on how we could get an addition $500 of the price quoted. The car would arrive in a day or two. All good! We went home and I received a phone call later that afternoon from Avon Hyundai saying that the car in Ohio that they thought was available was actually listed as "in transit". Basically that means they have no idea where it really is or when or if it will arrive. But they promised to keep looking. The next morning I received a message from Cameron that the car had been located and would be on their lot that afternoon. We returned, loved it (beautiful gray exterior & interior), test drove it, and bought it. The whole experience with purchasing at that dealership was excellent. I very highly recommend contacting Cameron Klein for your sales representative. Oh, and we love the car!

My brand new Santa Fe from Bob Rohrman Hyundai!
Joey S.

I have had nothing but issues with this dealership, both sales and service departments, as well as management. Sales Department: I walked in knowing I wanted to buy the new Santa Fe. I was hoping for a specific color, but was not married to it. My salesman, Brian, did not seem overly enthused or motivated to be selling the vehicle. Most of my dealing was with the sales manager on duty, Mitch, who was cocky and arrogant and talked down to me. I had shopped around for the sticker price at several Hyundai dealers in the Indy area - the "best pricing available" per Mitch was several thousand over that sticker price with "no room to negotiate." He also told my the color I wanted (Hampton Grey, which would be arriving later in the week) was a premium paint that included an additional fee (it's not, per the Hyundai website). I am also registering the vehicle in another state (where I am a legal resident), where the sales tax on vehicle purchase is capped at $500. I had checked with my local DMV to ensure that an out of state dealership could handle the taxes, etc correctly prior to going to the dealership. Mitch stated that they could not handle anything with the out of state taxes, that it was "literally not possible," that I would need to pay sales tax and fees per Indiana law and then handle the out of state taxes/paperwork on my own. I was fed up with someone lying to my face, so I asked for the quoted price--not including tax, title, and registration--in writing so I could sleep on it. Mitch, the sales manager, refused. Luckily, I had already taken a photo of it. I took that photo to the Bob Rohrman Hyundai on the east side (5 stars!), who matched it as the out-the-door price. No issues with only paying the out of state taxes. I wrote them a check for the full cost of the vehicle--about $3500 less than Mitch quoted me--and went home with my brand new car the same day. Service Department: I've had my vehicle in the shop twice in the last 4 months. The initial appointment was for an open recall. When I made my appointment, I specifically asked if the part could be ordered in advance, as I work night shift 60 hours/week, so taking the time to bring the car in and sit more than once was extremely inconvenient. I was assured the part would be ordered and available--so I get off work, drive to the dealership, wait for 2 hours, only for (surprise) the repair was not made because the part was not available. Not only that, but there were 2 recalls listed on the paperwork, one of which no on had discussed with me. Obviously, I understand that a repair cannot be made without the parts, but I voiced my frustration at the time. I was told I would get a call when the part arrived. They never called. I called multiple times and finally, two months later, was told the part had been available with my name on it for several weeks. First available appointment for this recall repair and several other issues was over a month out. Fine, I scheduled the appointment for 2 days ago. Yesterday, Nathan called me to say the car was done. I asked, "Everything is done?" And he stated, "Yep, everything is taken care of." When I picked up the car today, neither of the recalls had been repaired. I called the service manager, Marshall, to discuss this issue. The visit cost $1200, and I'm livid that not only was the car not complete, requiring yet another visit to the dealership, but that the service rep lied right to my face. Marshall did not really seem to care, and said that this happens sometimes. I understand that a part cannot be pulled out of thin air, but any sort of clear communication would have been the bare minimum acceptable course of action. He continued to tell me there was only one recall, despite all my paperwork from both visits stating 2 recalls, 2 parts ordered. I'm not really sure what to make of that, but it comes across as wildly dishonest and lacking in integrity. This is the kind of dealing I would expect from an Andy Mohr dealership. Apparently, Ray Skillman doesn't set the bar any higher. There's a thorough lack of integrity, multiple managers have no issue lying to customers, and there are even some potentially illegal dealings where sales are concerned. No thanks, I will not be back.

New Santa Fe (left) to replace my 2017 which I handed off to my son.

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5 months ago

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23 days ago

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2 years ago

My experience was good. I was able to get the vehicle I wanted with the help from Chad and Mike (finance) would recommend.

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7 years ago

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Ryan S.

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7 years ago

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8 years ago

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Customer Service

Thank you soooo much :)

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6 years ago

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5 years ago

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9 years ago

Efficient and thorough. Just got a brake inspection and oil change. Seemed fair and honest.

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Customer Service

Thanks, Anthony! We really appreciate your review!

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5 years ago

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9 years ago

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7 years ago

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Ryan S.

Thank you Daniel! Welcome to the Ray Skillman family!

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8 years ago

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Ask the Community - Ray Skillman Avon Hyundai

Review Highlights - Ray Skillman Avon Hyundai

“The whole experience with purchasing at that dealership was excellent.”

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Mile Square

Absolutely the best! Will was fast, the price was more than fair, and he actually saved us from…read moredoing a more expensive repair! We had been told by a couple people that my son's car needed a new starter - Will easily identified a battery terminal issue after a quick diagnostic. Within a couple minutes, Will knew what the issue was, and we were able to go down to the auto parts store and purchase everything we needed for under $20. He was able to get the car running in less than an hour and went above and beyond to make modifications to one part I bought (battery bracket) because the store didn't have the exact type we needed. Will's work was pristine. I cannot say enough about how great of an experience this was. He is also very kind and pleasant! Additionally, I would like to note that he performed all repairs that were requested, he arrived within 25 minutes of my call, on a Sunday, in the snow, and had everything done within an hour (part of this hour was him waiting on my trip to the auto parts store!). This will be the only person I call for any mechanic needs. I've shared his contact info with my family and recommend him to everyone! I've dealt with several mobile mechanics in the Indy area and can say Will is obviously and by far the most knowledgeable, honest, and gets straight to the resolution of the issue. Thank you so much, I feel better knowing my son's car is working -- and that he can call you if he runs into any other problems. :)

Quick response. Honest opinion. Costs a little more to have him come to your location, but it's…read moreworth it. Definitely will use him again for car trouble.

Auto-Lab Complete Car Center of Avon - Maintain peak engine performance with fast, professional oil change services in Avon, IN...

Auto-Lab Complete Car Center of Avon

(31 reviews)

If anyone is like me, going to the auto repair shop is a dreadful experience. Even a simple oil…read morechange could become a "by the way, we noticed this too" trip. Well, I am at the point where my car is paid for and now even other month something is going wrong. Trying my best to dodge a car payment, I find myself weighing the repairs vs the value of the vehicle. Okay, enough about me, on to the review. I took my SUV to Auto Lab out of the blue. After going to several other mechanics and experiencing sticker shock, something told me to stop by for a 4th opinion. Immediately I was intimidated by the cleanliness and feel of the place. They probably have one of the cleanest lobby's next to a high end car dealership. They took my truck for a test drive and were very clear in explaining the issue. I even got to stand underneath my truck with the mechanic. Still skeptic on the noise, we went for a second test drive to make sure we were identifying the same noise. The price they quoted me was $500 below the lowest bidder. They got me in and out on a Saturday morning. Even though I had to invest money I didn't expect on an auto repair, I was pleased with their work and professionalism. I definitely will consider them in the future, as I strive to hit 250k miles.

Entire staff has poor attitudes and has the sense of entitlement. The mechanic is sassy and has a…read morediva type of demeanor and uses to much profanity while talking . The front desk receptionist is a a jerk has no people skills.

Ray Skillman Avon Hyundai - car_dealers - Updated October 2026

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