Highly recommend going else where for your auto loan or refinance. This cause me more stress then good. Awful customer service, not responsive, inconsiderate and not well trained. I've been in the process of getting my loan refinanced and it's taken well over a month. If the loan officers knew what they're doing and took they're time this could've been done in a few days. It's as if they're trying to drag out the process. Oh if you call good luck getting an answer from your loan officer :) read more

Still waiting for a supervisor to call they send my info to another bank and pulled credit again. After the whole fiasco about them pulling my credit. I even spoke to the bank VP that they sent it out too. The bank called back rate genius never did. DO NOT DO BUSINESS WITH THIS SHADY COMPANY. You all saw the reviews ! read more

Ann McKinley did an outstanding job of assisting me in the refinance of my vehicle. She shepherd me through the complete process.

They sent my husband & I a pre-approval letter w/ all of our current auto loan info including the new pre-approval rating if we financed w. the lender that was picking up our re-fi {Kembra Federal Credit Union}. It was a significant savings. Filled out the info online. Angel called us only to find out that lender wasn't in fact, going to pick up out loan and all he could find was a lender w/ a HIGHER interest rate than what we are currently paying. What a scam. Stay away form this company. My husband had a hard credit pull for nothing. Thank God I refused to give them my info. read more

Said there was no fee for service. They charged me $50 to "fund my new savings account". I've never seen that money. Called and asked what happened like 10 times. Nothing has ever come of it. In response to your response... Yes I have contacted the credit union, they know nothing about it. I'm sure "you'll look into it more", like every time I've called about this. read more

I just got a text that I have been approved by Jason A**** to refinance my car, and after reading the reviews. I will not pursue this any further. read more

They don't care about anything except getting your money. I called to inquire about a refi for an auto loan. I was expressly clear that I do not want a longer term loan. The payment amount isn't important. I want a lower interest rate. Rate Dumbass does a hard pull on my credit, then offers me a loan term a full 22 months longer than my current payout. Basically, they were going to charge me more interest than the original loan, despite my very clear terms. Be careful, they do not have your financial interest in mind. read more

They are ignorant and horrible!! I had applied to rategeneius based on the reviews. A loan officer called me and said my loan has been approved after running my credit. I had clearly stated these guys that I am on Visa and I had sent all the related documents. They made me wait for long and tried to sell their insurance. When I declined to buy their insurance, later they call me and say they work only with citizens. I do not recommend this to anyone. Do not go on the positive reviews and hurt your credit score like I did!! read more

Ann McKinley was GREAT! The entire process was super fast and my old loan was funded within a week. I recommend refinancing with Rate Genius 100%! read more

I was very impressed with the fact that RateGenius does all the work for the re-titling of the vehicle, which Bank of America, although they would give me a competitive rate, would not do. My loan officer, Janet Benavides, made all the necessary explanations clear, particularly as it related to the gap insurance which I declined. I ended up getting a great rate from a credit union. It was an smooth and outstanding experience in all respects. read more

Bait and switch - SCAM - Stay away from rateGenius. My credit score is 910 and rate genius said they couldn't find a lender for my car loan. First they bait you with a 1.99% apr, but they are not able to deliver and said that because of my credit?? And it showed the score. I know my credit is almost as high as it can get on FICO system. My advice: Don't waste your time with this bait and switch scammers. read more

Jean Claude was my loan officer . He helped me through the process of getting a better deal with rate genius to lower my payments and get extended insurance for my car. Was my first time going through the process without help from family members. And jean made that process very easy and simple and helped me get loan I needed to drop price on my car payments and made the process very easy to get through with help from him and was always there when I had questions through the whole process . read more

Only if Your Worthy! First off; These people have helped me in the past when my credit score was 680+. Now that I have a B/K on my credit report and my score is down to 630, it seems that I'm not worthy of their assistance. When I called to find out what was going on they had my online app in my wife's name and all the info I input was incorrect. They told me a loan officer would call me within 24 hours. That was two days ago. If they don't have an offer for you in 30 minutes, your not worthy either. Forget about it. AND: They sell your info to some insurance company that tells you on an unsolicited phone call that they are "partnering" to save you on car insurance while the loan officer is putting your deal together. NOT COOL! read more

EDIT-9/18 A representative was able to resolve my issue and has since satisfied my account and complaint. Thank you! While looking to refinance my vehicle, I was contacted by a representative of this company with an offer. The representative assured no down-payment, no payment for 60 days, and the new financing company would completely buy out and take over my car loan. My monthly payment would be less and a contract was drawn up. RateGenius was responsible for procuring the buy-out quote from my old lender and give this amount to the new lender so they could buy out the loan. Now, MONTHS LATER, I find out that RateGenius did not give the new lender the correct buy-out information and left a balance on the old lender account. I have contacted the company several times with little to no response. The old lender is now expecting payment and so is the new one leaving me owing twice the amount I can afford RIGHT BEFORE A MAJOR HURRICANE DIRECTLY HITS MY AREA! Again, I have tried to get a resolution from the company and nothing has been offered in response to THEIR MISTAKE. This is ridiculous and extremely unprofessional. I have filed a complaint with the BBB and will pursue this further as necessary. read more

the worst experience ever. you have to hire better more knowable staff. this guy Ryan H. so pushy and disrespectful. asking same questions over and over. apparently the poor kid got frustrated when he realized I knew I had other options. I have an excellent credit and was shopping around for better interest rate. keep the length of loan about the same and payment to be same or lower. how is this so difficult to understand? My 7 y/o has more skills than this guy. I will never do business or recommend this rate genius company ever. thanks to your clever employee. read more

I just refinance my Mercedes Benz C300 car loan through rateGenius I found on credit karma, my advisor was Kristen Lovett, she was great!!! was with me every step of the way made me super at ease. The process was very easy all I had to do was submit necessary documents and she handled the rest! Any questions I had morning or night I was able to text her and get an answer right away. I am very satisfies with the new loan and am very confident to say I will recommend rateGenius to anyone thinking of refinancing their car loan...Very Happy Camper!!! read more

Awful experience. Loan officer was responsive up until I decided to cancel my application after the lender began asking for odd requests to fund the loan. The loan officer (Anthonei) completely ghosted me and wouldn't take my calls or emails as I repeatedly asked when I would receive my original title back. No one in the company will help me. Worst lending experience of my life and I've worked in lending for nearly 20 years. I guess I will have to get the BBB involved in order to get my title back. RUN from this company. Shame on you credit karma for suggesting a shady organization! read more

Rategenius processed my auto refinance quickly, but requested I send my title to them via UPS. I sent my title and NEVER received it back!! I followed up with the loan officer. He said it was mailed back to me. I asked for the tracking number, the loan officer told me he didn't have a tracking number because it was sent via snail mail. WTF?! 3 months later and I still don't have my title read more

My credit score at Equifax is 735. Transunion is only a few points less. Credit Karma website messaged me to say that my current interest rate is too high(6.99% apr) based on my good credit, on my 2017 Hyundai Sonata. I have a perfect payment record on the car with Hyundai Motor Finance. I decided to apply to refinance the car loan with rateGenius, and was denied a refinancing loan. As a result, I will never believe any recommendations on Credit karma as it seems they are paid by finance companies to lure people into applying for credit Bye, Felicia. read more

be careful....be very careful these guys are crooks. from hiding out when you call to adding addition money to your loan! do not do business with this company i am warning you. i was just trying to do a simple car loan. i found them off of lending tree. please believe me....run read more

Received an offer through credit karma advising I was prequalified for a lower rate based on my credit profile and loan. My credit was pulled and I was told there were no other options. HIGHLY RECOMMEND GOING ELSEWHERE.. read more

Well...the rep was nice. Get ready for several hard hits on your credit report. Not told that multiple financial institutions were going to run my credit. In my case, because I'm self employed, they wanted two years of tax documents (70+ pages) and Profit and Loss Statements. Quote, "The credit union just wants to make sure there are no liens on your income." I felt I was refinancing a home, not a car. They do like to push the GAP insurance. The savings on a monthly basis would have been only $20. Not worth the amount of documents and work on my part. I'll stay with my current financing. FYI - my credit score is 730 read more

Loan Officer, Mike Youngblood was awesome! He answered all the million questions I had for my auto refi. He gave me sound advice and he walked me thru the process. Never once did I feel like I was just another loan to him, but he really worked to find the best solution to fit my situation. Rate Genius was great because they were able to shop several different credit unions to see who could give me the best deal. I had another offer and Mike was able to find a way to beat it. Thank you again Mike and Rate Genius. I would use you again for another loan! read more

This was on credit karma and was advertised with a "lower rate" for my vehicle on credit karma. With no damage to your credit score. I did the application online and awaited a reply. About an hour later my credit score service starts going off with HARD inquires on my credit. I was Called with an offer that was NO WHERE near the rate that was advertised. My credit score is 800+ so not sure how good your credit has to be to actually get the advertised rate. And for sure given credit karma has all the vehicle payoff, current payment, year and model of my vehicle. So now I am at 3 hard inquires over this application. This is just like making a credit application at a car dealership.if I wanted 3+ credit inquires I could have done that myself. I even the took the offer and the paperwork NEVER showed up. THIS IS NOT AS ADVERTISED, AND NOT A SOFT INQUIRY. BEWARE read more

Pointing out that my loan payments and interest were decreased is hardly a credit to rategenius. I could have gotten the same benefit literally anywhere else, while not being scammed out of hundreds of dollars. Thanks for your canned responses that do absolutely nothing to address my concerns. I will be telling everyone I know to avoid your business. read more

Very helpful! I got a letter in the mail approving me for a new Auto Refinance at an APR of 4.99. My current lender is at 6% - So I jumped on the opportunity. To my surprise, I qualified for an even better rate at 4.24! The process was straight forward even though I had to re-submit one of the documents because I had completed the form when I was only supposed to sign it and leave it blank. Erik Smith, the loan office was extremely helpful and friendly. Overall great service! read more

They sent me an unsolicited letter telling me I was pre-approved at a 5.99 rate for re-fi on my car. I applied. 2 days later they sent me an email "We can't find a lender for you". I have pretty good credit. Their "Pre-approval" letter was B.S...Total waste of time. Opt out. Avoid. read more

Good experience... I would recommend them to anyone looking for a lower rate on an auto refinance. My boyfriend re-fi'd with them months ago and once it was time for me to get a new vehicle I got the original loan through the dealer. A couple months later I received a mail offer from them and they were able shave 9 months off my loan term and give me a rate in the 2%'s !!! Much better than the 5% I was paying through the dealership. read more

I used them about four years ago. That went well. I tried again recently. They approved a re-fi, then said it was not approved and told me to re-submit, which of course causes another 'ding' on the credit report. I called customer service, and they said they would inform a loan officer and they would call me back. They never called back. So... I resubmitted again. It was approved, but at a higher rate and for less years. They did not stand behind the original quote. Furthermore, rates had, nationally, dropped since the first lower quote. So it made no sense. Their communications have also gotten inconsistent. You will receive text messages, emails, and calls from the rep handling your application. You can reply to an email or a text, wanting a reply via email or text, and they will instead call you a day or two later and leave a message, telling them you to call. They do not seem to want anything in writing, when quoting and communicating with customers. It's annoying. They should ask the customer "how do you want to communicate." Instead, it is constant phone tag and meaningless texts and canned emails. I was happy with the results a few years ago, but they have lost their way somehow. It is a combination of mismanagement, bad communication policies/methods, and lack of following through with rates quoted. I'll never use them again. Dinged my credit twice, which is perfect, all for nothing. I ended up refinancing through my existing credit union. read more

Easy to refinance your vehicle! Great rates, customer service was excellent until the final process to complete the loan. I wasn't sure if the loan check had been processed or not and had to follow up. Otherwise quick, easy, great customer service. read more

My loan officer, Mario, was very helpful and not pushy and even though there were a couple of documents that I messed up, he didn't get frustrated with me at all! And I got a great new lower rate!! read more

RateGenius sent me a letter about refinancing my car, telling me I was pre-approved for a certain rate. I went online to sign up, and when they called me, I was approved for a higher rate. It was still a better rate than I had, so I decided to give them a shot. The entire process took me printing out four different batches of documents and going to the UPS store four times to get things notarized and sent out. They would send me something and then need something else. When it was all done, I didn't even get to skip a month's payment, like they said I would. In all, it was actually easier to finance my new home than it was to refinance a car with them. A few days later, a supervisor called me to see if I was satisfied. In the middle of telling him what had happened, he said, "Hmm, good to know" and then HUNG UP on me! I called him back, but it went to voicemail and he has not called back. Unethical organization. I will never do business with them again, and I would NOT recommend them to anyone. read more

I would definitely recommend rateGenius. All the associates were great, but specifically, Jamie was fantastic and walked me through the entire process from application to approval and funding of my new, better, used-car loan in just about 2 weeks. It is a little involved (like any loan), but Jamie always answered any questions that I had clearly and very quickly - even on weekends. Kudos to the rateGenius team! Genius!! read more

Would definitely recommend rate genius to anyone when I bought the car my apr was at 22% and making a payment of $520 a month after I worked with Theresa final product was 4.9 % paying $378 I couldn't be more happier,they work with you every step of the way very friendly and and always there for you. read more

If you really cared for your customers you would not scam them out of their money, and admit your dishonesty when called out on it. None of which occurred in my experience with your company. You will never have the opportunity to serve me as a customer again, and I will be telling anyone and everyone that I have the opportunity to to not conduct business with your company. read more

The experience was smooth and seamless. My rep was knowledgeable helpful and attentive. I would highly recommend RateGenius.

If you use them, hopefully you get Robert Colby!! He was my agent for a car loan refi and was the best!! Great rate, great customer service, easy processing, what more could you ask for?!? Definitely going to use them again if I need a loan and recommend them to anyone looking for a loan!!! read more

Absolute rubbish. Found rateGenius through credit karma which I trusted. Saw that I could save money by refinancing so I applied. I even provided my social to help with the application process. HUGE mistake. I got an automated email saying my application was being processed. I haven't heard back in WEEKS. I emailed customer service and haven't heard a thing. I'm going to complain to the Better Business Bureau. Companies should be responsible if they are handling sensitive information and rateGenius is a complete failure with that. read more

I also got a notification from Credit Karma stating that rateGenius could save me money by refinancing my vehicle loan. What a waste of time and they hurt my credit with another hard inquiry. So I get this email: 'Your application to refinance your vehicle is APPROVED! Contact us today to complete your refinance.' They also told me: 'Regarding your credit score, not to worry. Any pulls done are very minimal.' They only do soft pulls, not hard pulls. NOT TRUE! Just over an hour after I completed my application, I had a hard pull from AIR FORCE FEDERAL CREDIT UNION (Texas) which affected my credit score! Every time you apply for credit, a 'hard inquiry' is placed on your Credit Report and it may stay on your report for 25 months. My score dropped from 'Very Good' to just 'Good' and my FICO Score decreased by 17 points! Now I'm down to a score of 750. Lastly, I do NOT want the stock reply from Julia G. saying how they always strive to provide their customers with excellent service and communication - that is bullshit! They need to improve their communication upfront and NOT lie to everyone. Needless to say, my loan was NOT approved. read more

Easy to deal with, fast follow-up, car was painlessly refinanced within a week.