If zero stars were an option, that is why I would give them. Three weeks ago, I took in my just over 2 year old Asus laptop, for failure to read the hard-drive.
When I got there, it fired right up, no problems, I should have turned around and left. The staff convinced me to leave it, and have them check it out. Everything went down hill after that.
1: they never contacted me with updates, I always had to call them.
2: two days after leaving my computer, I called, they stated everything checked out fine, and to come pick it up, when I arrived to pick up my computer, it had no video display, once again, I was asked to leave it, and they would check it out.
3: several days later, I called or went by, and I was told, they thought it was the motherboard, that it did not display to the internal display, but it did display to a external monitor. On Monday, they would send it to their motherboard "expert" and have it examined. (Anyone that knows computers, should know, if you have a motherboard problem, knows, if you have video output problems at the motherboard, you will have NO video output.
4: called or went by several days later again, and was told they had ordered a new video cable, that it had not had the motherboard evaluated yet, they now thought it was the cable that went from the motherboard to the internal display. Upon further questioning, they admitted they might have pinched and damaged the original cord while "repairing" my computer. (As they ordered from an "over seas" vender, it took almost two weeks for this cable to arrive.
5: all along, I told them I worked overseas and needed my computer by xx xx xxxx date.
6: cable finally arrived, was installed, during phone call with them was told everything worked fine and to come pick up. Arrived, only to find vertical red, blue, green lines on display, (another new problem, not present when I originally took my computer in. Was again asked to leave, and they would check further.
7: went in two days later, (Friday, leaving country Sunday) was told they now believed it was the video display itself, and that it could not be repaired in time for my departure, could I or would I be ok to either a: leave it behind, or b: be OK with the red, green, blue vertical lines until I came home. What was I to do?
8: took computer home, RGB lines and all. Fired computer up to make sure it worked, and as soon as I turned it on, I smelt burned electronics, and the computer shut off, never to boot up again.
I took my computer here, because I had delt with a Rancho Computers in the past, and had nothing but good luck, however, this was not the same business, when I first walked in and saw this, I should have turned around and walked right back out!!! Did they sabotage my computer, I don't know, did they maybe work on it ungrounded? Perhaps. The damage is done and I'll never know. However I do know, I will never go here again, except maybe for a free computer, or free repair of whatever they did to my computer. And I also know I will NEVER, EVER, recommend Rancho Computers to ANYONE, do NOT go there. Lesson learned, should have listened to gut instinct and turned around and walked out on day one. Hope they go out of business so no one else experiences the poor service I have. read more
