haven''t been in the store for awhile but found prices more competitive on most items and items…read more that i normally get through amazon or chewy websites. will be going again

I have been a customer of Pet Supply Plus for five years, since moving to Waco. Initially, I was…read moreimpressed with the store. My biggest need was grooming and specialty foods since both of my dogs had digestive issues and skin issues. But over the last year, I had some real issues with the grooming department and was so disappointed that I assumed I would not be bringing my dog back... BUT THEN out of nowhere AUBRI called me. SHE reached out and offer her services as she had now taken over the responsibility of the grooming department. I was tentative at first but her wonderful personality and the fact that she reached out on her own to reestablish a grooming relationship was really impressive, - So I went ahead and scheduled with her and my dog was groomed the other day by her. I wish I would've taken a picture the day I picked her up because she looked the best she has looked in years! Aubri did a fantastic job!!! I'm so relieved and grateful that she has taken over the grooming department. Because the store in general has a great selection and the service is always very good. So when there were issues in the grooming department last year, it was just thoroughly disappointing. But Aubri has completely changed that disappointment into satisfaction! I will definitely be scheduling again in the grooming department here at Pet Supply Plus, and continue purchasing my dog supplies here. Thank you so much Aubri for your solid work ethic and your very warm and friendly personality.

this place really got over on me bc before they moved to the most recent location I had been in the…read moreprocess of purchasing a lemur for our family. so me and my daughter had been going and spending time with lala the lemur just learning how to interact with them. I had been making payments on our lemur and had about 350.00 left to pay and when they moved to the valley mills drive location they said they were using a different system and they somehow had lost the info and my previous payments and never would have the owner return my calls and so I was screwed out of all that money.

Clearly after reading reviews I will not be stepping foot in this place. It clearly needs to be…read moreshut down, never to open again. I wish I could give it 0 stars. Just reading reviews of what others saw is totally heart breaking.

Easy in and out very helpful . Staff is very friendly and helpful finding things. Clean storeread more

We are on a 20 hour drive to Virginia and have our two cats with us. One of our cats gets extremely…read morecar sick and starts frothing at the mouth and throwing up, we called ahead and Carol picked up, we told her our situation and she was quick to give us amazing advice! When we arrived we asked for her by name and she came to our service, she was able to help us find exactly what we needed, she even gave us advice on how to make them feel calm while driving since she has a cat of her own and was invested in helping us, people know her as "Auntie Carol" and if we lived in this area we would definitely make this our go-to pet store because of her!! Thank you Carol, you deserve a raise!!

We love this little shop. They always have everything we need, and are always so friendly and…read moreinformative.

Best fish shop in waco there tanks are always clean The fish are never sick when you buy them.read more

Adter a month of a scheduled grooming appointment for my cats with petsmart groomer ... the girl…read morerefused to bathe my cat because she literally hissed ONCE! the groomer appeared to be frightened ( maybe a previous bad experience) but the cat easily allowed her to cut her nails as did her sister who never hissed. The groomer also lied and said she growled.... I was standing right there the cat did not growl. Worse is the grooming area was filthy and she literally placed my cat on a table full of left over dog clippings nails and hair! They want our rabies verification ...I'd like to see the health dept record! So long story short absolutely don't recommend for cats but honestly there's no way I would take dogs here either! They seem very inexperienced and again cleanliness is an issue!

Everything, from the vet appointment to check out at the store, everything was great!read more

I was so disappointed after a previous positive experience with Fuzzy Friends. The place came…read morerecommended from a coworker who has family member that sits on their board of directors. Since we adopted pretty easily in 2020, we were excited to work with them a second time. We completed the application, were approved and drove over 2 hours from Austin to meet 2 sweet pups. I had even called ahead of time to explain that since it was such a long drive, we hoped to meet and adopt on the same day and was told that "would be fine." Imagine how disappointed I was after making the drive, meeting one of the sweet dogs, just to be told that neither of our selected dogs was fixed and they would both have to be "foster to adopt". They however further explained that only in county residents could be considered because they were still legally responsible and their vet would have to do the surgery. They flippantly stated that they were "sorry", that this had not been explained, but there was no way around it! They then tried to guilt me into adopting a more medically complex dog. After two weeks one of the dogs is still listed on the website as available. No mention of foster to adopt or that the dog still needs to be neutered. The whole experience felt discriminatory. Happily, we have found another rescue and adopted a sweet sweet dog who is now a part of our family. Would not recommend at all.

I wish I could leave 0 stars. I fell in love with a sweet little baby named Gidget here and we did…read morethe adoption application, got our current dog up to date on his vaccines, and they literally just kept ghosting us. They stalled on the phone and asked "well did he get his rabies vaccine today?" and then after that they said "well, since he didn't get heartworm treatment we'll take this application before the board." their board of idiots hasn't reached out AT ALL and i'm just of the mindset that we won't get Gidget at all. i don't want another dog, i've never fallen in love with a dog before except her. y'all are awful. do you even WANT to rehome these dogs???

The owner harassed me outside in public for no reason saying I was rude but I never didn't say…read moreanything to him. He then proceeded to bad mouth me about it off no where.

Ray helped me out with bird, duck, and squirrel food at my house!! He is so nice and knowledgeable…read moreabout products there. Thank you for the great prices and reliability of service. Y'all keep up the excellent work. Many thanks.