Our recent experience purchasing two guppies from this wonderful family-owned pet store was nothing…read moreshort of exceptional. From the moment we walked in, it was clear that this shop is built on genuine care for animals, deep knowledge, and truly outstanding customer service. Patricia and her team's commitment to the wellbeing of the animals was the absolute highlight of our visit. Her knowledge of the animals and aquatic care is remarkable. It was immediately obvious that each and every animal's welfare is their top priority. She took the time to thoroughly explain the differences between the fish, turtles, dragons (and too many others to name!), their temperaments, tank compatibility, feeding needs, and long-term care -- without rushing us or trying to upsell anything unnecessary. Every answer was thoughtful, honest, and rooted in what was best for the animal. As first-time buyers from this store, we felt completely supported and reassured. Patricia asked great questions about our existing tank setup to ensure the guppies would thrive, not just survive. That level of personalized care is rare and deeply appreciated. You can tell she truly loves what she does and treats every animal as if it were her very own. The store itself reflects that same commitment to quality and compassion. The tank aquariums and habitats were clean, the fish were healthy and active, and the overall environment was calm and well-maintained. This is clearly a business that prioritizes ethical practices over volume sales, which is something you don't see often enough. For any other reviews that have mentioned seeing waste or poop, etc. in an animal's tank, I'd challenge them to please show me an animal's home that doesn't have any! I'd be very concerned that that's an unhealthy animal that needs an examination right away! Since bringing our two guppies home, they have been healthy, vibrant, and full of personality -- a testament to the excellent care they received before we ever walked through the door. We also bought two aquatic plants for our little ones to enjoy and they're thriving just as lovely as the animals! If you are looking for a pet store that combines expert knowledge, exceptional animal welfare standards, and truly personalized customer service, we cannot recommend this family-owned business highly enough. Patricia and her team set the gold standard for what pet care professionals should be. Thank you, Patricia, for such a positive, educational, and memorable experience. We are incredibly grateful and will absolutely be returning -- and recommending this store to everyone we know!

Horrible reptile section. Told the owner about a couple of them needing immediate vet care and he…read moredid nothing. Poor animals are still suffering. He needs to stick with fish and stop trying to expand to reptiles without doing research on their proper care. I tried to give him a couple of names for close reptile vets and he brushed me off and those poor things are still there suffering and dying.

I have been a customer of Pet Supply Plus for five years, since moving to Waco. Initially, I was…read moreimpressed with the store. My biggest need was grooming and specialty foods since both of my dogs had digestive issues and skin issues. But over the last year, I had some real issues with the grooming department and was so disappointed that I assumed I would not be bringing my dog back... BUT THEN out of nowhere AUBRI called me. SHE reached out and offer her services as she had now taken over the responsibility of the grooming department. I was tentative at first but her wonderful personality and the fact that she reached out on her own to reestablish a grooming relationship was really impressive, - So I went ahead and scheduled with her and my dog was groomed the other day by her. I wish I would've taken a picture the day I picked her up because she looked the best she has looked in years! Aubri did a fantastic job!!! I'm so relieved and grateful that she has taken over the grooming department. Because the store in general has a great selection and the service is always very good. So when there were issues in the grooming department last year, it was just thoroughly disappointing. But Aubri has completely changed that disappointment into satisfaction! I will definitely be scheduling again in the grooming department here at Pet Supply Plus, and continue purchasing my dog supplies here. Thank you so much Aubri for your solid work ethic and your very warm and friendly personality.

My mother has been taking her dog here for grooming for a while and liked them until she had to…read morereschedule an appointment. They told her there would be a $15 fee. Then she called on the way to an appointment to let them know she was running a little late (5 to 10 minutes), and was told there would be a $15 late fee. She's now looking for a new groomer.

this place really got over on me bc before they moved to the most recent location I had been in the…read moreprocess of purchasing a lemur for our family. so me and my daughter had been going and spending time with lala the lemur just learning how to interact with them. I had been making payments on our lemur and had about 350.00 left to pay and when they moved to the valley mills drive location they said they were using a different system and they somehow had lost the info and my previous payments and never would have the owner return my calls and so I was screwed out of all that money.

Clearly after reading reviews I will not be stepping foot in this place. It clearly needs to be…read moreshut down, never to open again. I wish I could give it 0 stars. Just reading reviews of what others saw is totally heart breaking.

Looking for a healthy young Blue and Gold Macaw. I lost my 20 year old Milo. Loved him, need to get…read morea new "buddy". Think my daughter and grandson will make a trip to Waco!!

If you are looking for healthy birds as pets, Romona's is it. I've purchased 5 birds over the…read moreyears. Romona can answer just about any question/s you may have on her vario us breeds. And after you've taken h your pet home, you are not left to guess if you have any concerns. Romona will treat you right. she don't just take the money and run. she'll be there with you, Even 10 years later if you have questions. Two thumbs up!

Easy in and out very helpful . Staff is very friendly and helpful finding things. Clean storeread more

the gear they have here is great! would not recomend buying saltwater fish here, saw one hiding and…read moreone eating a dead damsel fish :/ staff is average.

We love this little shop. They always have everything we need, and are always so friendly and…read moreinformative.

Best fish shop in waco there tanks are always clean The fish are never sick when you buy them.read more

Adter a month of a scheduled grooming appointment for my cats with petsmart groomer ... the girl…read morerefused to bathe my cat because she literally hissed ONCE! the groomer appeared to be frightened ( maybe a previous bad experience) but the cat easily allowed her to cut her nails as did her sister who never hissed. The groomer also lied and said she growled.... I was standing right there the cat did not growl. Worse is the grooming area was filthy and she literally placed my cat on a table full of left over dog clippings nails and hair! They want our rabies verification ...I'd like to see the health dept record! So long story short absolutely don't recommend for cats but honestly there's no way I would take dogs here either! They seem very inexperienced and again cleanliness is an issue!

Everything, from the vet appointment to check out at the store, everything was great!read more