Office is always friendly. Same w the tech as well as the vet. Been to two vets and their…read moretechnicians. They are also friendly. They help me get the services I truly need for my dogs and cats also understand that I have a reasonable budget when I come. It is a pleasure to bring them here. The staff as a whole is pet friendly and know how to handle my fur babies.

I was very disappointed in the care I received here through the loss of my dog. The vets we've seen…read moreMichael and Emily have both been amazing, so kind and Emily was so compassionate through this. However, I was very disappointed by the front desk staff. My dog had spent the night at the emergency room and we quickly came from there to the clinic to get him back on oxygen and assess what the next steps would be. Our boy was going through congestive heart failure and his lungs were filling with fluid. Not only did they know that once we checked in, he clearly couldn't breathe. Everyone in that room could hear him struggling to breathe. They continued checking other people in, maybe 5 people in front of us, and it wasn't until after maybe 10 minutes when he started coughing LOUDLY and whimpering that they finally decided to take him back and actually put him on oxygen. I genuinely cannot believe they were just waiting when it was clearly urgent and they were obviously able to. He had to be crying before they took him back. I'm truly disgusted by that. After he passed we got him cremated and I wasn't sure how long the cremation process took and I didn't remember what the paperwork said through my grief I thought maybe it was 2-3 weeks and he passed on 4/1 but I found out he was cremated on 4/7. I didn't get his ashes until 4/23. They said they gave us a call and we don't have any record of it, but the receptionist was pretty insistent so I can believe she did make that first call and just for some reason it didn't go through. However I think it was ridiculous that after 1 week we didn't get a follow up call, then 2 weeks passed and there's still not another call, nobody followed up and my baby, as well this urn I paid over $400 for, was just sitting there for weeks and I had to call to figure out what was even happening. I don't think that's okay at all. I don't know if they ever would've tried reaching out again or if a month needed to pass or maybe even longer before trying again. The vets were wonderful truly even through his dental surgery he got a year ago but I was overall so so disappointed in the way that this entire experience was handled. I really really hope this feedback helps them improve, I would never ever want anyone else's baby to be ignored by the staff while they're struggling like mine was. If there's an animal being transferred from the emergency room after being there all night, it needs to be treated as such, an emergency.

I have been taking my cat Mysti to Barkley Animal Clinic since I moved to Waco about 1 year ago …read more I've been very satisfied how I'm treated and especially how my furbaby has been treated. The last time I took her she was getting her hair shaved because of her matted and tangled hair. She's a Himalayan mix with Persian so naturally these type of cats are beautiful but require alot of brushing and sometimes I've had to take her to get shaved and sometimes if I'm lucky just shave her mats. This time she definitely needed a complete shave. Dr Pippin explained her sedation to me because I was a little nervous because of her age . She will be 16 in a couple of weeks. Dr Pippin has always explains what he's doing and if I have any questions. I left and I decided to take a little nap before picking her up. I woke up late and realized the clinic had called twice and I looked at my phone it was 5:45;pm.I called and apologized. They told me it's OK because things happen. Wow how nice is that. I rushed to get Mysti and thanked them for being so nice. It's also affordable too.

Dr. Pippin is through & kind. He asks lots of questions to find out dog's behavior & possible…read moreallergies.