I have been a very long time client of South Bosque well before the new owners took over. When Craig owned it, it was amazing. I experienced similar results in the years to come but over the last 3 visits, I noticed a lack of empathy, organization, responsiveness and an overall lack of urgency. Most recently, I called two weeks ago as my dog was not acting right. My dog was lethargic, clingy and overall was acting very nervous and strange. I called the South Bosque and told them I need to bring my dog in and was met with the first question, "are you a client here". yes I am but what difference does it make, you are a Vet. The second thing that bothered me was the comment that there were no appts available. I wasn't asking for an appt, I was telling you that I was bringing my dog in and she needs to be examined. She then told me the earliest would be Monday. Believing it was possibly a stomach bug or gastritis, I set the appt and explained I will monitor over the weekend. Changed the dogs food, she appeared better. Appt not used. Two weeks later, yesterday, my dog ate again, and again she became withdrawn. Was more clingy than ever, with some whimpering. I called South Bosque again, spoke with Morgan and was assertive this time. I told her that I'm bringing my dog in and she must be seen soon. She tells me that she doesn't have an appt and at 4:00pm because she doesn't have an appt, she will be charged Emergency fees. This is the second time she has implied that cost was an issue with me, I never brought up money, I never objected to being charged anything. I simply wanted my dog seen today and as quickly as possible. During the conversation she was full of apologies. She said she was sorry at least 15 times all along I'm trying to get her to tell me to "please, of course, bring her in, we will be happy to see her" but that was never said. She explained after apologizing again that "the doctor's have put in protocols that..." and that's where I stopped her. I immediately asked for a manager. I told him the situation and instead of him telling me to bring my dog in, he is apologizing for her. At this point, I knew that these people have no interest in caring for very sick pets. I took my dog to Cottonwood in Waco off Hwy 6 and they took her straight back and performed an ultrasound. They found a large tumor on her liver and she had developed ascites. Was given an estimated 8mos to live. This morning I returned for labs and ask for a needle aspiration of the fluid and it was pure blood. My dog is hemorrhaging internally and will have to put my dog down this weekend, if she even makes it that long.
I think back and recall the unprofessional, uncaring discussions and feel that having the ability to bring my dog in that day or not would not have saved my dog but when something is wrong, your vet should be there, they should want to be the ones to figure out what is wrong with a client of theirs. They should be the ones caring for her, treating her, making her comfortable. They failed on many levels, on many many levels. If you need a teeth cleaning or nails clipped or a general assessment, or even board your dog, you might be ok with this vet. But if you are looking for your vet to be the healthcare provider for your animal, to be worried about them, care for them, love them, or provide support and treatment when things turn serious, THIS IS NOT THE VET FOR YOU. I hope none of you ever have to experience what I have with South Bosque. They are clueless in how to deal with emergent situations by these very young and inexperienced vet tech's or office managers who answer the phone. If this is not your experience, then lucky for you. I wish I had experienced what you think you have. read more