Great VET clinic. We just moved here from Louisiana and we have a dog with special needs, IMHA. We…read moremet with the vet Dr Katharine Foulke, and they had already communicated with our Louisiana vet and gotten Bodhi's medical records. We have a follow up appointment scheduled for December as our dog requires regular blood checks. Their fees were reasonable, $50 office visit and $45 for the blood work. The staff was super friendly and did all the preliminary work in gathering records from LA Vet, etc.

In the years since we started using Dr. Surbur as our vet we have had five different dogs. Each and…read moreevery one of them has LOVED going to the vet (if you can believe that) because Dr. Surbur's staff does a great job of making them feel special and loved. Dr. Surbur is very thorough and actually caught a rare clotting disorder that one of my dogs had simply because she was paying careful attention and noticed that my dog had a little bleeding around her gums. One time I had an after hours emergency and she met me at her office at night and took x-rays of my dog and helped me to make the decision to take him to Texas A & M for further care. While we were in College Station she called me a couple of times and checked on my dog and when he eventually died (not her fault, he had a congenital defect) she sent me a lovely gift to remember him by. Her office staff is excellent and it is easy to get convenient appointment times.

I have been taking my cat Mysti to Barkley Animal Clinic since I moved to Waco about 1 year ago …read more I've been very satisfied how I'm treated and especially how my furbaby has been treated. The last time I took her she was getting her hair shaved because of her matted and tangled hair. She's a Himalayan mix with Persian so naturally these type of cats are beautiful but require alot of brushing and sometimes I've had to take her to get shaved and sometimes if I'm lucky just shave her mats. This time she definitely needed a complete shave. Dr Pippin explained her sedation to me because I was a little nervous because of her age . She will be 16 in a couple of weeks. Dr Pippin has always explains what he's doing and if I have any questions. I left and I decided to take a little nap before picking her up. I woke up late and realized the clinic had called twice and I looked at my phone it was 5:45;pm.I called and apologized. They told me it's OK because things happen. Wow how nice is that. I rushed to get Mysti and thanked them for being so nice. It's also affordable too.

Dr. Pippin is through & kind. He asks lots of questions to find out dog's behavior & possible…read moreallergies.

I absolutely love this hospital and the staff! Two years ago I adopted my sweet girl from here &…read moreshe's the light of my life! They were also so helpful when she got into my son's slime. (No longer allowed in our home after this lol. She's also perfectly healthy and fine now! Just gave us a scare but turned out she was a drama queen) They were also amazing with our other cat we recently rescued! She's older than we expected but Hewitt Veterinary hospital was more thorough than other vets we seek help from. Which she's also perfectly fine now! I will continue taking all my cats here. My cats also love them! They're not fans of other vet offices but they're all comfortable here as well as my husband & I with their care! You can be rest assured that they'll take care of your pets with the upmost respect and love as if they're their own. I'm forever grateful for this staff and hospital!

It irritates me so much that a facility CANNOT give treatment to a sick animal without an…read moreappointment. Appointments are for clinics not a "animal hospital." There was no accommodation and I am really upset they make it so complicated to get seen.

This clinic is always the best. We've taken multiple dogs to them over the years. They really care…read moreabout the animals and getting to the bottom of any problems the animals have.

We have been with them for years, since Dr Williams was the only veterinarian. We have never…read morereceived anything short of excellent care and never gotten the impression, from anyone working there, that they have anything less than the best interests of their patients in mind. I highly recommend all the doctors!! The other people - the care team - clearly love animals as well.

The kindest veterinarians, technicians, and staff. They are all truly animal lovers which is a HUGE…read moredeal to me. I've had very bad experiences in the past where other clinics just wanted tons of money without proper care. They love my two kittens with their whole heart and spend plenty of time with them to make sure they find the correct treatment. They always find a way to fit you in if you have an emergency as well! My male kitten had a fall from a tree and had hyphema on his iris, they got me in the same day and spent a significant amount of time making sure he was okay, also gave him lots of love and treats! He is always very excited to see them which speaks volumes coming from a cat! They are the best in Waco, 10/10!

This is an extremely caring and knowledgeable vet office. All the staff is wonderful .They always…read morefollow up to see how my fur babies are doing.

we took our cats there to get spayed. it was an all around great experience. people there super…read morenice and caring. 2 female cats spayed was 215. which included both spayed, micro chipped, rabies shot, and one cat had pyometra, shot with penicillin and liquid antibiotics. both our babies came home great and are awesome. all the workers there were the best. caring and loving. highly and I mean highly recommended and very respectful. great people. thank you so much for taking care of our babies. thank you from ginger and sweet pea.

We have typically just been given flea and tick medicine when we take our dog here for various…read moreappointments. The last time being before our dog turned 2 and they said we don't need to bring him anymore for his weight because he will be done growing. well I've tried to pick up medicine on three occasions and I've been told I have to order it online now. which makes no sense if they just have given it to me in the past. I've been told they are already closed (five minutes before closing time, and the girls working had all already gotten off their computers and were clearly closing early and didn't want to do their jobs), and I've been told the medicine was re-stocked already within a few days of ordering it. terrible customer service, lazy employees, and the QR code they gave me to order the medicine takes you to a 404 bad gateway page, so terrible IT set up.

Office is always friendly. Same w the tech as well as the vet. Been to two vets and their…read moretechnicians. They are also friendly. They help me get the services I truly need for my dogs and cats also understand that I have a reasonable budget when I come. It is a pleasure to bring them here. The staff as a whole is pet friendly and know how to handle my fur babies.

I was very disappointed in the care I received here through the loss of my dog. The vets we've seen…read moreMichael and Emily have both been amazing, so kind and Emily was so compassionate through this. However, I was very disappointed by the front desk staff. My dog had spent the night at the emergency room and we quickly came from there to the clinic to get him back on oxygen and assess what the next steps would be. Our boy was going through congestive heart failure and his lungs were filling with fluid. Not only did they know that once we checked in, he clearly couldn't breathe. Everyone in that room could hear him struggling to breathe. They continued checking other people in, maybe 5 people in front of us, and it wasn't until after maybe 10 minutes when he started coughing LOUDLY and whimpering that they finally decided to take him back and actually put him on oxygen. I genuinely cannot believe they were just waiting when it was clearly urgent and they were obviously able to. He had to be crying before they took him back. I'm truly disgusted by that. After he passed we got him cremated and I wasn't sure how long the cremation process took and I didn't remember what the paperwork said through my grief I thought maybe it was 2-3 weeks and he passed on 4/1 but I found out he was cremated on 4/7. I didn't get his ashes until 4/23. They said they gave us a call and we don't have any record of it, but the receptionist was pretty insistent so I can believe she did make that first call and just for some reason it didn't go through. However I think it was ridiculous that after 1 week we didn't get a follow up call, then 2 weeks passed and there's still not another call, nobody followed up and my baby, as well this urn I paid over $400 for, was just sitting there for weeks and I had to call to figure out what was even happening. I don't think that's okay at all. I don't know if they ever would've tried reaching out again or if a month needed to pass or maybe even longer before trying again. The vets were wonderful truly even through his dental surgery he got a year ago but I was overall so so disappointed in the way that this entire experience was handled. I really really hope this feedback helps them improve, I would never ever want anyone else's baby to be ignored by the staff while they're struggling like mine was. If there's an animal being transferred from the emergency room after being there all night, it needs to be treated as such, an emergency.

Father daughter can't go wrong they're in a new spot even closer to me…read moreThey have great front desk and can see your appointment up no time

Dr. Judd is absolutely amazing. He and his staff are all wonderful, Syssi was extremely helpful as…read morewell. Dr. Judd helped remedy my furbaby's emergency issue that was done at a different clinic. Everyone here seems honest, genuine, and passionate. Boone and I will definitely come back for everything moving forward!

Staff and doctor were fast and efficient. Helped my girl out and we were done in about an hour!…read more Extremely satisfied

If you have the money, honey--they have the time. The thing is, I had the money but first wanted a…read morelittle info. Nope. Funny, another vet was able to compassionately convey the need to get the animal treated immediately. Boom, said and done...somewhere else

My husband and I are faithful customers here, or were…read more There have been multiple situations where this Veterinary clinic had the opportunity to show that they were conscious and caring about the money we're spending and the care they're giving. They've failed on multiple occasions. My dog had a lump appear within 2 days, I stopped in on a whim, the Vet had no appointments and was wandering around hap hazardly, so I asked if she could feel the lump and tell me her opinion. No, I have to set up an appointment, and pay 45 bucks. Which I did. She felt the lump, did nothing else. and said give her some steroids. (which are known to be very hard on animals....) Oh, ok. I guess heres 45 bucks that it took me 6 hours to earn at my cheap ass job. Thanks so much for that. Our last instance we brought dog in, just for a check. The entire appointment ran us 200.00 + dollars. 3 different types of medications (only one of which we used.) and a blood panel. They gave me pain meds for my dog! com'mon! (and a mouth wash @13.00$$) I refuse to attend this clinic again, they will only (even with some resistance) try to charge you as much as they can get from you. Yes, they are capable - but so are many many other vets that will take YOU and not just themselves and their winter vacation costs into consideration. I'm VERY disappointed in you Emersons Veterinary Hospital.

I took my wolf hybrid to Dr. Emerson to get her annual check-up and to get booster shots. This was…read morethe first time for me to take her to the vet since we adopted her less than a year ago. I loved to see that there is a separate entrance for dogs and for cats. The staff behind the counter was very friendly and I already had my paperwork done since the new patient forms are on their website. They did not mind that my dog wants to put her front paws on the counter to say hello. Everyone involved was very sweet to my scared pup. They petted her and spoke softly while they held her for her shots. The doctor saw us on time and we were in and out in a flash. Dr. Emerson answered all of my questions and even anticipated some before I thought them up. The only "negative" I have is that they didn't tell me to wait to get her heartworm results before giving her preventative meds. (Partially my fault) Also, their website is difficult to navigate so it can be hard to find the information you need. Things to know: They do check ups, spaying/neutering, washing, etc. They see almost every pet you can imagine! Dogs, cats, reptiles, rabbits, pigs, birds, etc. They are fair priced. Not so cheap that you wonder if they even have a license but not so expensive that you know that they are only in it for the money. They take cash, check, and all major credit cards. I was able to schedule an appointment for the next day (annual check-up).