So... Just came back from this Ralph's. Everytime I go in here I usually get some type of attitude from the other customers (a certain privileged type of people like to shop here), but this time it was from the Deli Dept. A young, scrawny, white dude with brown-reddish hair was at the deli today. My husband and I picked up ready-made baked chicken on display. There weren't many sides we wanted left so we went to the deli to get the 2 sides that come with it, which we have done before. My husband asks for the 2 sides and the employee automatically has an attitude, stating, "I can't even hear you!" Now I wouldn't be upset with this if he hadn't said it the way he did. My husband repeats himself... and the employee states something along the lines of, "There are sides on the display, you get those." We stated again we wanted sides from the deli. He continued to rudely say we couldn't and just get the ones out on display. The fact we have done this before AND he was rude and seemingly just didn't want to serve us... We decided to complain to the nice gentleman at the register who called the manager Terry (SP?) over. Terry was awesome... He listened to our concerns and he even gave us half off our meal, which he certainly did not have to do. He let us know he would talk to his employees in the deli about this and correct them. We just wanted to let them know we didn't appreciate how we were being treated. It was very nice of Terry to accommodate us that way. Only 3 stars though... Because there always seems to be an issue when my family goes to this Ralph's. 5 stars for Terry and the man at the register! read more

Just wanted to give a big shout-out to Mike H. My wife and I had to buy some things at Ralphs and we're a little bit of a hurry and the store was moderately busy. Mike stepped out from nowhere and started calling customers over to the self checkout stand where he personally checked out several customers while at the same time answering questions for another customer. Saved us a great deal of time and we didn't even have to ask for it. He went above and beyond what a reasonable customer would expect at any supermarket and had a smile the whole time. Thank you for your energy and consideration, Mike. I hope management reads this because this is for you! By the way, the store is always perfectly organized and definitely one of the best Ralphs I have ever been to. I think that means that much more that in such a great store a single employee stood out even above that. read more

Possibly the worst in customer service and even discrimination towards their customers. I tried to get a replacement for some flowers i paid $40:and they were desd the next day, only to be treated with so much harrassing questions and it had to get 3 managers involved and waiting 30 minutes to be told they will not replace them. I am taking this much further as this was much more personal against me as an individual. Unacceptable treatment of your customer and clearly discriminating is not good business and this Ralph's will know it well very soon. The afternoon or evening managers Beatriz sigle handedly made every effort to mistreat me, and escalated a simple gesture of courtesy into very disturbing and humiliating experience for me. And she told me ,here is my name to talk to my boss about. Who goes out of their way to be spiteful to a person they dont even know. A horrible person who doesnt belong in service. read more

On this day 10-16-18 I went to pick up my daily click list. I switch to click list about 8 months ago and initially I loved it when my daughter was working it. He team was always friendly and on time when I arrive, and very helpful. When she left or got transferred so she could make some more money up from min wage the department went to "shit" Well today was no different. The store is Los Alamitos CA 604-160-19-772 12470 Seal Beach Blvd. I arrived about 1515hours and called in and the RUDE person on the line was like "pissed" Hello" no Hello, click list this is her name and what is your name! SO I said I am here to pick up my order this is Ms. Bxxxxx and she said ok and hung up. SO I waited a little longer time than usually 15minutes almost while another car drove up. So Rebecca W. came out and initially tried to explain the items that were out of stock and I asked her why they were at least 2 of them where on my list. She got RUDE and pissed at me and I just told her to load the car please and I would like a refund for those items.. I also ask her about the cabbage and I said it was on the clicklist and why it was out of stock she RUDELY said I don't know we never have this.. I did not ask for substituted because last time I did they got the totally wrong items and I said now since you charged my I now have to go in the store and waste my time because you couldn't get it correct. She RUDELY said well you will see it in a couple days, I said just load the car please and she did and with a SMIRK and half unprofessional ATTITUDE she sarcastically said " have a wonderful day" and as I was leaving I say her crash the cart onto the building when she tried to open the door. On a different note while I am thinking of it. Last week same time the girl can't remember her name came out to load the car and within a blink some guy walk wright into the doors and said where my wife and the girl loading my car said they can't do that... Ok on with my today's story: So obviously when I saw the Rebecca ram that cart into the store door I was a little made. Now I have to go into the store and I spoke with initially a African American male supervisor and I told him what the issue was and he obviously didn't care to help so he handed me off to Michael (Co- manager) in which he tried again to explain no I am sorry no I'll give you credit nothing but to give me a official receipt he did not CARE One I OTTA.. So I had to shop for the food that was out of stock and look what I found an item in stock and I mentioned it to him upon returning and he gave me a lame excuse well they just stocked.. Well I call BS... I spend about $1,000 a month plus on food a month for my family while it may not be a lot for you as CORPORATE people but it's a lot to our family. I was a long time dedicated shopper at StaterBros 10 years and finally switched because my daughter who works they convinced me and like I said when she was in charge it was awesome experience.. I guess when you pay a low wage and don't train your employees correctly you get a CRAPPY UNPROFESSIONAL experience at this store. As I was walking back out the store I saw Rebecca W. telling and pointing at me about the experience.. I would have FIRED HER ASAP on the SPOT. She does not deserve to work with customers. Rene D ("Click list") manager was no where to be found I did not get to speak with her nor was Rose Gonzalez Store Director.. I will switch stores because I don't like the atmosphere or the attitudes EVERYTIME I go since my daughter left which was no fault of her own. She has been working there for about 6 years and only makes min wage. This is a CROCK you are a Huge supermarket you would think you would pay your employees a FAIR and HONEST wage. I am a retired Army Veteran, Disabled Veteran, WAR Veteran and I am taught to respect the customer not piss them off, not stomp off and throw things and act like a baby. It's not hard to be polite.. IS IT? This has to stop, better training needs to be in place, better promotions and incentives need to be in place. read more

Just your average grocery store. I did recently eat one of their pre made sandwiches. The expiration date was several days out, yet the meat was dried on the edges, bread was moist and it did not come with the standard mustard mayo kit. Next time I will drive the extra block to Vons. read more

I started going here after having a horrible experience at Vons which is down the road. This grocery store is very nice, clean and has anything that I would need. They also take gas receipts to get bonus points from shell which is next to my house. Ailes here are nicely spaced apart and organized accordingly, no need to squezze by another customer. Also has plenty of registers so you wont wait long trying to check out. Everything that i have bought so far is fresh and in great condition. My only complaint is that they need more cart collectors, I always see them parked on curbs or left in a parking spot so they may get blasted by wind and hit your car! read more

Great supermarket, always clean and good lighting. But the prices are a bit high for the area especially since Sprouts is right across the street. I would go there more if the prices were better. read more

Really honest people work and shop here. I used the self checkout and got $40 cash back on a Tuesday at about 6:30 pm. I realized I'd left the money behind and came back at about 9:30 pm and they had it set aside at Customer Service for me. Been coming to this store for 8 years. Consistently professional service. read more

The staff at this location is fantastic. Always very friendly and helpful. To be clear by staff I do not mean management. It seems like there is never enough help, especially in the front when checking out. The cashiers are busting there butt's ringing up and bagging every order because there are no courtesy clerks/baggers. I commented on the situation to the cashier ringing up my groceries and they suggested that I let their boss (the store manager) know what I thought as they pointed her out to me. When I finished paying for my items and went to speak to Susan L. and she barley seemed to be listening to me at all and the next time I came in to shop it was more of the same. Long lines and no one bagging groceries accept the cashiers. That slows the whole process down completely. read more

I worry about the extraordinarily high shelves newly installed in Los Alamitos Ralphs and the threat large objects pose to shoppers during an earthquake, so off I went to buy my groceries at Ralphs on PCH Long Beach. Sorry to say, the shelves present the same hazard. I have found that Pavillion/Vons on PCH in Seal Beach has shelves of normal height in a well lit, fresh, clean store with quality produce, etc.. I feel much safer shopping there from now on. About 20% off with a Vons customer card too, Virginia C read more

I was told by one of the employees that the store opened at 5:00 A.M. i needed to buy Flowers for my friends birthday. When i show up the next day at 5 a.m. they said no you cant come in we dont open till 6:00 A.M. extremly upset because i had work at 6:30 A.M. and my friend lived in LA. I think that the workers should at least know when the store opens and closes. read more

Are used to enjoy going into this Ralph's. I have lived in the area for 30 years and have frequented the store. Today I went to check out and one cashier/employee directed me to the self check out. I was having difficulty scanning produce and she helped me with it. After I completed my transaction she stopped me and said "you did not pay". I told her I did pay and she again said you did not pay. I had used my debit card and it showed that I had paid but I did not receive a receipt. I was so embarrassed and frustrated that I said fine I emptied my bag and left the store. I don't know how they get away with treating customers in this rude fashion. She could have Said that I had not finished my transaction instead of making a statement that made me look like I was trying to steal a head of lettuce, a chicken breast and a quart of milk.I have lived in Los Alamitos for 30 years and have never felt so humiliated. From now on I will go to either sprouts or Vons. There is no excuse for this type of behavior. This can't be the first time she has done this. Shame on you Ralph's. read more

Large, clean, well-stocked grocery store. Produce and meat selection and quality is always great. The managers do a great job at this store. Emily is our favorite cashier and alway very personable! read more

I was in the store with my elderly mother (90). I was attempting to find the price of a large ceramic pumpkin. My mom can't stand long or walk far so I was kind of in rush. There was some confusion as to the sale price so In my frustration, I asked for the manager. Ashley Z was there in minutes with a big smile and "how can I help?" attitude. She found a spot for my mom to sit while we attempted to scan the price on the bottom of this 50 lb pumpkin. She even crawled under the basket (once we loaded the big ceramic pumpkin into it) to scan it! After multiple attempts (not her fault the price was stuck on the bottom!) she finally looked up and gave me the price I was expecting in the first place. With that big smile, Ashley rang it up and made arrangements for someone to help me get it into the car. This is the "CAN DO" attitude we're missing in today's business world! What ever happened to working with the customer to make everyone happy? Ashley Z is a young up and coming manager that gives consumers hope in tomorrow's business world. It's this kind of treatment that creates return business for generations! read more

Wow. Everything you need packed into one place! Produce including a large organic section, amazing selection of specialty kitchen and entertaining items, generous wine selection. And most importantly a friendly and helpful staff and management that helped me find the chia seeds! Thank you all! read more

This place will never get better but if you really want to go to Ralph's you are going to go here anyway and you know what to expect.

I agree Emily the cashier rocks! She is very friendly, very helpful and has a great smile! I go out of my way to shop at Ralph's just for her customer service. read more

I have never been to a grocery with employees with such great customer service, especially Dave.

Nice grocery store albeit a little pricy w/ produce very high for the quality especially with Sprouts across the street. The pharmacy takes the place to lowest levels unfortunately. Good concept for a convenience standpoint but by now it only has served to increase my blood pressure. The cashiers rule this post and the pharmacists seemingly prefer filling the occasional Rx. These cashiers think they are the DEA disregarding written refills and just about anything else that can keep them from dispensing qualified medication. Give me a real pharmacy or plain old drug store. This group has the max self centered sense of importance I can only guess is a leftover from not getting into a decent medical program. No longer will I argue my case with the yoyo's here. Been putting up with this long enough. i could not give a good reference to Payless Shoes. many more better qualified people out there. read more

I'm a long time resident of Seal Beach and have been shopping here since the store opened. The store is well stocked and the clerks are usually friendly, but the store managers are usually worthless when it comes to customer service. Based on my latest experience with the store manager, I will no longer shop at this store again. Bought some meat products the Sunday evening before Christmas for Christmas dinner. Decided to get a head start and began some of the sides the morning of Christmas eve. When I opened the package the product was rancid, after only a few days. So I took it back that morning, and they were out of it. Talked to the butcher manager and he was no help. Talked to the store manager, and she asked me several times "when did you buy this?" She apparently thought I was lying about the date of purchase. She also kept telling me several times "meat is a perishable product!" As though I'm a moron and didn't know this. She finally, reluctantly, asked a check out clerk to refund my money. It's bad enough that Ralphs' has poor quality control of their meat products and would sell me rancid meat, and then be completely out of it a few days later, but for the manager in charge to be this rude, to treat me like I was an idiot and almost come out and accuse me of lying, is a complete lack of customer service and is unacceptable. I now avoid Ralphs completely, and shop at Vons or Sprouts instead. They seem to at least know the meaning of customer service. read more

This store has been my favorite grocery store since I moved to the area 17 years ago. But, they recently renovated the store. Didn't really need it, but they did it anyway. They added a Starbucks inside the store, even though there is a Starbucks less than 200 yards across the parking lot. Wasted money. They moved everything around inside the store. Changed aisles, moved product, everything. Takes forever to find anything now. With the Renovation came an average of 30-40% price increase across the board. They were already the most expensive store in the area. Now it's just ridiculous. With the exception of a handful of employees, the service is terrible, and the attitude is worse. I will never shop at this store again and I urge other to frequent one of the other local grocery stores, where they still treat the customers like customers and not annoyances. I started shopping by at Stater Bros. and have saved an average of $40-$50 per visit. Why pay more for less? read more