I would like to take a moment to give a special shout out to Tyler K., a cashier at this Stater Bros., for exceptional customer service and genuine kindness he consistently provides. Tyler is the kind of employee who truly makes a difference. He is always friendly, welcoming, patient, attentive, and goes beyond simply ringing up groceries. He takes the time to ask if there is anything else needed, did you find everything you needed, recommends this is so good, and makes sure your completely taken care of before leaving. His attention to customers and willingness to help make it clear that he genuinely cares about the experience he provides. What impresses me most is that Tyler's kindness feels sincere. He treats customers with respect and makes people feel seen and valued. Even when the store is busy, he maintains a positive attitude and never makes you feel rushed or like an inconvenience. His professionalism, patience, and consistently pleasant demeanor are qualities that are becoming increasingly rare and deserve to be recognized. Employees like Tyler are a tremendous asset. A cashier may be the last person a customer interacts with during a shopping trip, and Tyler leaves customers with a positive impression of the entire store. Once again his friendly attitude and willingness to go the extra mile make an ordinary grocery trip feel more welcoming and personal. I sincerely hope management recognizes Tyler for the outstanding job he is doing. He represents Stater Bros. extremely well and sets a wonderful example of what exceptional customer service should look like. Tyler deserves to know that his kindness and dedication do not go unnoticed or unappreciated. Thank you, Tyler, for consistently making customers feel welcome, respected, and cared for. You are truly an outstanding employee, and Stater Bros. is fortunate to have someone like you on their team. read more

It was so busy with many customers around, but Donna @ the deli- High Praise & Thanks for your amazing Customer Service, right at the entrance she greeted me with her kind smile, saw I was handicap, stepped out and offered me a cart- I acknowledge a yes with a nod, and before giving it to me cleaned cart w/wipes. Also, Donna helped me at deli counter and helped me with options of pasta sides, offered me samples before purchasing which I didn't know was something done. Great customer service with a friendly welcoming smile read more

I stopped by Stater Bros. market after lunch. I found big promo sign for Red wine w 90 points if buy 4, the price is $6.99. Great deal! I love fruity flavor w merlot, cabernet sauvignon so I buy lots of wines w 90, 91, 92, 93 points at Costco but sometimes I find a good point wines here or Trader Joe's. I got 4 bottles of blending w berries, metlot, cabernet sauvignon, syrah, vanilla, and mocha....ummm, fruity, sweet flavor....lovely. And got our new discovery for organic chips called blue corn tortilla chips by Late July. Costco has plain organic multi grain chips by same manufacturer not these blue corn tortilla chips. I found the great products w promo prices. Sometimes promo 6 champagne for the great prices cheaper than the Costco. The meats are great too. My hubby find the deal for beefs and porks. I told him to buy the meats at Costco but he said, I had a great promo deal cheaper, better meats than the Costco. He doesn't think we paid for $130 membership fee a year. Well organized, clean, fresh, friendly service at the Deli for Mac n Cheese, potato salad, fried chicken. My hubby and I were happy to buy 4 Red wine bottles w 90 points, blue corn tortilla chips, and beers. Great market w great location on the Ball near Cypress college, The cashiers are always friendly. That is why we go to the Stater Bros so often. read more

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I always find something different and more.... Always receive great service. Unfortunately no self check out but no worries in my case there are always plenty of cashiers open. This is our place especially when getting our meats. Hubby's fav is the marinated carne asada yum. read more

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First off let me say the employees are very helpful at this store. They never seemed bothered by asking them where something was or for assistance in getting something. Love it! You could always find someone close by. The aisles are wide to fit carts through easily. Well stocked sections that have clear, bright, display signs. Decent prices and high caliber meat, fruit and vegetables. They have a deli and bakery section. read more

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Wonderful service today at the deli from Kylee. She was courteous and helpful. I know it had to be hot behind the deli counter, especially leaning into the hot foods area, but she did it with a smile. read more

Victoria M at the deli was so helpful and sweet and made the whole experience very special. She went out of her way to provide excellent service. I would happily come back here to visit her. read more

wanted to cook dinner for me and my 1 year old baby and then spotted something on the raw chicken in the fresh meat..... flies lay maggots , they poop , they carry bacteria , they lay in garbage and poop. I'm just disgusted tbh and i don't think i'll ever get anything from here. read more

Stater Bros. Markets - huge flies on "fresh meat" - Grocery Near Me - Cypress, California

This is one of very few grocery stores in the area. I always find myself coming back. There is a bakery with a great selection of breads, cookies, cakes. The deli offers hot and cold items. Including fried chicken, rotisserie chicken, potatoe wedges, etc. The meat department has grill ready, seafood, steak, chicken, burgers, etc. Post pandemic and with serious inflation SB remains a winner with decent fair prices. While some items remain costly like eggs, OJ, other juices, alcohol and cereal. Other items often are on sale like produce, meat, coffee, snacks, etc. My last trip I got 5 ears of corn for $2.00 and $6.99 carne asada. Service is friendly. The employees are always helpful in produce, butcher, and in the dairy aisles. They are always striking up conversation. Often the manager is walking around. Checkers are great. I enjoy going thru Victoria's line shes great. I am a fan. Just remember to look for deals. read more

My rating is for the lack of customer training and not the store it's self. I was in the store checked at 12:48 check stand 1. After paying for my groceries the clerk asked if I wanted to pay for a bag I declined and said I would use the small red carry basket to carry my groceries ( 5 items) to the car. She told I could not remove the basket from the store without any explanation. So much for customer service. read more

We went into Stater Bros on Saturday and spoke with the assistant manager she was so nice and let us know that the renovation will be done next April. We also told her that the chicken is the best in town and they always hire the best people to help their customers. Our family is blessed to have such a great market that understands their customers. read more

Walked in to use the atm while my husband ordered some potato wedges. Waited in line and the cashier Tiana looked upset already, not sure why, but when I placed the divider behind my potato wedges she took it off and said to the lady behind me, "you don't need one because your stuff is so far back." Which I didn't say anything. But when I payed she asked if I had a phone number, which I proceeded to say yes then she rudely said enter it or hit the red X. So we typed it in, just overall attitude. No customer service manners at all... I feel bad for the rest of the customers she sees since she told her co worker she's there until 10pm. All I have to say, is have some common courtesy! Otherwise, find yourself another job you will enjoy. Next time I go in, I will avoid her line. read more

Today, I decided to try curbside pickup for the first time because I wasn't feeling well, and unfortunately, it was a very disappointing experience. When I arrived, I clicked the "I am here" link, entered my vehicle information, and received a notification that my order would be brought out shortly. I also called the number listed on the curbside parking space (714-761-1662, option 8) to make sure I had completed everything correctly since this was my first time using the service. A lady answered, and I explained that I was parked in space #2. She confirmed my information and told me someone would be right out. I waited patiently for 15 minutes before calling again. The same process happened the person I spoke with said someone would be right out. After another five minutes, Madeline finally brought out my order, making the total wait approximately 20 minutes. I asked Madeline if this was the normal wait time for curbside pickup, and she said it normally should be much quicker. However, she then told me that I should have called. I explained that I had, in fact, called twice. She suggested that next time I should get the employee's name so management could be made aware of the situation. She also mentioned that they did not have an intercom or notification that I had arrived. I regularly use curbside pickup at Albertsons, and they have consistently provided a much better experience. My orders are typically brought out within 3-5 minutes, and the staff is friendly and helpful. I really hope you consider improving your curbside pickup process. A more reliable notification system, better communication between employees, and a stronger focus on customer service would make a big difference. I understand that things can happen, but when a customer follows the process, calls twice, and still waits 20 minutes, the response should be more focused on taking ownership and resolving the issue rather than telling the customer what they "should have" done. I hope management takes this feedback seriously because curbside pickup should be convenient, especially for customers who are not feeling well. read more

It's been some months so I'll give an update. It's still out go-to store, not only because I can walk to it, but because they have a solid selection of common products that we use, they have a good bakery and meat counter, fresh produce that's well maintained, and a service staff that is always available and helpful. The atmosphere is that of a local neighborhood market, it can be crowded at times as it's the hub of the surrounding area, but they work hard to keep things moving. :) read more

Stater Bros. Markets - Necessities. - Grocery Near Me - Cypress, California

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Awesome place to shop. I wouldn't go anywhere else. Like I said in my last review. The staff at night are simply a delight. Very kind and helpful. Please tell the cashiers at night that they are doing a great job and keep up the good work. They deserve to be recognized for their kindness and excellent service. read more

Hello. I am a frequent flyer here in Stater's. With all the construction going on Tyler K still has a smile. Best customer service. Even if his line is long I will wait. And another great employee is Sam in the meat department. read more

Milk: Please check your fridge. Is it the temperature? Is it the big gap between the two doors? The last TWO half-gallons of whole milk I bought have gone bad before the expiration date. I BOUGHT THEM MAYBE A WEEK APART OR SO. I don't know if your fridges are holding the right temperature. Would you kindly look into that... many thanks from a regular (customer) read more

5/26/23 Stopped by with my sister & cousins to pick up bbq items, meats & hot dogs, etc. I have to admit, Stater Brothers is definitely known for a really good meat department. Meats look well dressed & prepared, fair prices. The cashier looks like he's had a hard week so he's not all smiles. It was a quick trip. I picked up s hair clip/claw that I was surprised to find here-the kind that is a no slip grip. Quick stop, no muss no fuss. read more

Stater Bros. Markets - 5/26/23 Where's the meats?!? LoL - Grocery Near Me - Cypress, California

Wonderful selection of competitively priced fresh produce, meats and prepared foods combined with welcoming, efficient and courteous service = 5 stars. read more

Thankful to have walked into this Stater Bros grocery store. We were in need of flower bouquets, and the flower shop next door was sold out. Happily bought the bouquets here instead. The flower arrangements were nice, and the prices very affordable. Overall, the store looked good. Well merchandised and stocked. Service was fine. Would be nice if they offered self-service registers for customers to use though. read more

Stater Bros. Markets - Grocery Near Me - Cypress, California

Charlotte was the most efficient and polite cashier I met at Stater Brother's so far. Charlotte worked for more than 6 years and still smiling. Jennifer who was pushing carts in parking lot told me she's been working there for 37 years, wow! She survived lots of managers. Because of above two ladies, I'll go back to shop there more. A retired Human Resources manager for one of their competitors. read more

I wanted to recommend the bakery in Valleyview Stater Brothers in Cypress. I've ordered my cake from them many many years, but this time it was an amazing help that the bakery gave me the employee by the name of Allison. Was very friendly and helpful with my emergency in need of a cake. She took my order even though I was so confused. She was very patient to give me exactly what I needed and to listen to my name shout out to whoever hired her, she's an amazing employee. Definitely recommend this place a five star for this bakery you've earned read more

I like stater brothers. I really like their bottled water. They have a good alkaline bottled water with a thicker plastic. Even though we shouldn't be on plastic. The prices are cutting on the pricey side they don't have too many sales. I like most of the locations of the stater brothers. They're clean for the most part they're friendly. Produce is okay. Step above Safeway not quite pavilions 0 read more

Stater Bros. Markets - Back end of store produce department - Grocery Near Me - Cypress, California

Amazing customer service and consistently high-quality meat. The cashiers are always smiling, friendly, and quick to call for extra help when the lines get long, which I really appreciate. Shopping here is always a great experience. Also, the fresh fried chicken is absolutely delightful! read more

I was helped by leota. The service wasn't terrible but its very unprofessional to let your employees be under the influence while on the job. I could smell it on her breath from over the counter. read more

The service was terrible. Leota was very rude and it took forever for somebody to help me. And when I finally got my food it wasn't even cooked well. read more

I went to purchase fried chicken . Leota has amazing customer service. She just finished frying chicken, she removed it from the oven and placed in the display. Right after she helped me and I was out within minutes. Leota was fast in serving the other customers waiting. Thank you Leota for being fast and serving the customers with a Smile. read more

I just moved to the area and was having a really hard time finding some of my usual items. I saw the manager and asked him where I could find some of the things and instead of just telling me what aisle they were in, he walked me over and showed me exactly where they were. It was so helpful. I think his name was David. I love the community feeling of this store and will definitely be doing my weekly grocery shopping here now. read more

On our way to our dad's birthday party at a restaurant, two of my sisters and I stopped at this Stater Bros. location to pick up a Kevlar helium-filled balloon. This is a medium sized store, and it's in a strip mall, sharing a large, free parking lot. Thankfully, there is always lots of available parking for customers. After we had fanned out and walked through the aisles looking for filled balloons, we struck out. Out of all the places that we could have stopped at, this was one of the rare grocery stores that didn't have any balloons already filled with helium. Towards the end of my walk through the aisles, it occurred to me that we should have been looking up at the ceiling, searching for those wayward balloons that customers grab and, somehow, get free from their grip. Looking up, I didn't see any. As my sisters, locations unknown, continued walking throughout the store, I walked to the front near the checkout lines, looking for balloons, but didn't see any. I interrupted an employees' team meeting, asking for a helium balloon, and one of the managers told me that I could check out the balloons near the live plants area close to one of the entrances and the deli. I was confused, because the only balloons I saw were single ones in the packages, so I went back to the same manager and told her that I wanted a balloon filled with helium. That's when she further explained that if I found a packaged balloon that I wanted, I could pay for it and then the balloon would be filled by an employee. Ooooohhhh! My sisters caught up to me, and I explained the process. Most of the packaged balloons were for kids or women, and they didn't have all the numbers (I was thinking that I could buy "9" and "0" balloons, but they both weren't available. By mutual grudging agreement, we decided to get a balloon that had "Happy Birthday" on it with a graphic of a piece of cake. We went through the check out, then told the young man at the register that we wanted it filled with helium. He looked confused (first timer with this experience, apparently), took the package to a leader, and then disappeared. After about 10 minutes, he returned with the balloon filled, obviously after receiving balloon-filling on-the-job training. Unless you find a balloon that you find that is an absolutely must have, don't dome here for helium filled balloons. It's much quicker and more efficient to go elsewhere where they're already filled. My observations about this store: the store is clean and organized; aisles need more signage which would greatly help customers find items quicker; aisles are narrow - two shopping carts side by side in the aisle don't allow anyone room to walk past; the deli is big and the food all look fresh and smell terrific; customer service here is so-so. read more

Stater Bros. Markets - Refrigerator with fresh flowers. - Grocery Near Me - Cypress, California

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Service is good customer service is outstanding and wonderful go out of there way to help you.

Friendly people, really wide and clear of display aisles, full selections, name brands, huge fruit and vegetable section... But most of all, the Butcher shop. Numerous and knowledgeable butchers, excellent cuts, quality meats. What more? They are truly customer minded. Want a special cut..,Yes they'll cut it. Want 8 filets the size you want...They cut them. Price? Not Costco, but try them for special requests and selection. No contest! They are my go to store when it comes to meat, service and selection. Arnie read more

Sadly, the employee "COLLEEN" was an extremely DISCOURTEOUS and an UNPROFESSIONAL employee. I believe working as a cashier is not the best choice for her. I was unable to locate an employee to answer my question so it was even worse to be treated IMPOLITELY when leaving the store. read more

We had an issue with our fruit platter and returned it the next day, Donna the deli manager was so apologetic and offered a refund as well as a free platter for our next party. GREAT Customer service!!! read more

Today was the second time I picked up an online grocery order from the Cypress Stater Brothers. As before, I was very happy with the selections the shopper picked for me. I have used other stores online shopping services before and was very disappointed. I always allow "substitutions" if necessary. Once a store responded there were no substitutions for a requested brand name can of tomato sauce. Really? Stater Brothers has a good selection of products, great produce and as fair as prices can be these days. I highly recommend them. read more

every time I still come here in the evening, there is only two or three check stands open. every time that is so ridiculous. I shop here because it's close to home but in the time I wait I could finish shopping at other stores. watch any customer can go there and in the evening always have to wait because they only leave two or three checkors to check at night and then sometimes I go there and so many people steal! crazy and ridiculous. It makes me feel like they give away items for free. so crazy! read more

The woman working in the deli was very nice and helpful. Thanks. I was there May 15, 2024 around 2:00pm. It was a pleasant experience receiving good service. Keep up the good work! Thank you kindly. read more

It's sad to get such bad service from the hot food counter. A older lady actually refused to fill an order of chicken due to being short of chicken thighs. She didn't want to use other pieces instead. Very rude and unprofessional. Definitely going to avoid this store if possible. Poor service. This is what happens when you give this store a second chance after several years . I guess something don't change read more

Sweeping with a smile!! During my regular Saturday morning shopping visit, I witnessed Danny, a young man sweeping the floors with a smile. He was patient and polite as he navigated the aisles and gladly went off to assist an older couple who I could t help find some items. Danny - you are why Stater Bros is great. read more

Dear Stater Bros. If you can not blow up a balloon on Sunday evening please put a sign up. I waited 30 minutes to get a balloon blown up because staff multiple times called for someone to come up front to help me. I waited and waited at one point an older man with white shirt said he'd help took the balloon to get it blown up, I waited. I ended up seeing this man at the other end of he store checking people out! WTH no one came to help me so I finally left. Just ridiculous!!!! No more asking or getting balloons there! No more asking this store for help, poor customer service! read more

This is the best grocery store in the area. The prices are lower than other brands (Ralphs, Vons, etc) and you get the same quality items. This store is always clean. The employees are polite, friendly and helpful every time I shop here. read more