This is a tough one. I love the larger "Fresh Fare" store and the larger selection, but I've never, and I mean NEVER had a friendly checker there, not even the Manager. It is so disappointing and I always leave annoyed. I stick to the La Canada store as much as possible, they are nice there. read more

Best Ralph's I've been too! Sooooo huge, great selection. I thought we were spoiled in Santa Monica, this place knocks it out of the park!

Love this Ralph's specifically for the cheese bar section they have. Ambert & Emin are always so helpful and have the best samples and will get you everything you need to make them yourself at home! read more

Very nice store. First time in. I don't normally prefer Ralph's but this one had lots to offer!

Came here last LA trip to get some groceries for lunch to save money. Got some decent cheese, cheap bread, cheap meet and some veggies to prepare at the hostel we were staying at which was all under $10 for at least 4 meals if not more. I didn't bother with the mustard since someone from Germany staying at the same hostel as us said that we could borrow his. Decent customer service. read more

Your standard supermarket. Large selection of groceries and always clean.

This is a great store. Awesome floral department, kind cashiers who are friendly and helpful. The one star is because I got really bad food poisoning from the salad bar. Don't eat it! The food isn't very fresh in the salad bar but is usually passable. Today, I added what looked like chicken to my salad. When I sat down and ate it, it was actually tuna. I immediately got very ill. I don't think it was chilled- I'm pretty sure it was served out like at room temperature. I hope management is more careful with keeping the salad bar safe to eat for the customers in the future. I really can never eat it again after today. read more

I went in last night and was wondering around a bit because I had not been here before. Nice guy walks up and shows me right where to go with a smile. I like that. Good customer service. read more

very clean and organized!!! I always come here for my lunch break and have their salad bar. I totally recommend the Greek Pasta Salad.! It's soooo delish! read more

Our go to super market. The recent renovations look awesome but I have to remember where everything is again. Sometimes on Sundays the produce isn't great and I usually try to avoid going on Sunday nights. read more

This is a great supermarket. They have a decent selection of food and the lines are never very long. The parking could be tight and it might take a while to park but sometimes it is empty. I like their fresh baked bread and salsa selection. Their produce is fresh and their employees are all very helpful and friendly. read more

Went to Ralphs this afternoon 7/5/17 at 6pm and was really disappointed with the service. I was in line with my daughter and the employee bagging the groceries - Caucasian man, shaved head with stalky build mid 20's early thirties possibly older about 5'10" walked away as soon as the cashier began scanning my items, leaving me to bag my groceries. I bag my groceries on my own ALL THE TIME but the way he "walked away" was so obvious that my 10 year old daughter noticed how deliberate he was without me saying a word. Was the color of my skin a problem? As I was walking out he was just chit chatting with his co-workers. Horrible customer service! Will go elsewhere next time! read more

By far the best Ralphs! Always clean and the staff is super friendly. Fresh fruits and veggies are always in stock and it's always quiet at night. My go to spot to do my weekly shopping read more

The store is large, clean and well stocked. I have to point out the great Deli section and their staff. My family has a long list of demands for their deli meats and how they should be cut, etc. The staff is always friendly, accommodating, and helpful. I am, however, not a fan of the mini Coffee Bean and Tea Leaf inside the store. I ordered an iced latte and to my horror, they popped a pod coffee into a Kuerig machine instead of fresh. read more

I used to be relatively happy with Ralphs. Since they recently expanded into like a super mega grocery store, they've really lost my interest and a lot of my business. They sell more brands but fewer flavors of each brand. Several of my favorite foods aren't available anymore because they seem to be trying to compete with Trader Joe's and Whole Foods, but they should have continued to sell all of the foods that you can't buy at specialty stores like Trader's and Whole Foods. They spent so much expanding their store that they're not even open 24 hours anymore and I really relied on that. The store is so huge that it's like going for your daily walk carrying weights. I never push a cart, it's a personal thing, and with the HORRIBLE baskets they use now (which I believe is the new standard for all Ralphs because La Canada had them a couple years ago) where you can't put them on the bend in your arm, it makes it very difficult to shop. I can't put the basket over my arm and then use both hands for say putting apples in a bag or opening a freezer door with one hand and grabbing the food with the other. I have a shoulder injury so carrying the baskets in my left hand makes pain run down my arm but having it in the bend of my arm doesn't hurt. Also, you can hardly put anything in them because the handle takes up the whole center of the basket. A gallon of milk or a watermelon half would NEVER fit. Their prices are also outrageous and I don't remember them being so high before they remodeled. There are these protein bars I buy and they're $2.39 at Ralphs but only $1.69 at Trader Joe's, and then watermelon is $6.99 at Ralphs and like $2.69 or something at TJ's. What happened to low prices? read more

I'm calling out the Ralphs in La Crescenta tonight. I don't think I've ever used social media for this purpose, but here it goes. Few things upset me as much as truly bad customer service. Several months ago, I went into Ralph's before work for a few lunch things. I was in a hurry and a little bit late. No one was open, and the one cashier that I saw tried to nudge me towards the self check-out. I remarked that I was in a hurry and I didn't want to mess with self check-out, and I was told that that's what the manager, Manny, wanted all customers to do. I started to leave my items and walk out, and the the cashier stopped me and opened. When I suggested to Manny that he might want to keep a line open when so many people were rushing through before work, he made it extremely clear that he had no interest in my opinion. When I told him that I'd be shopping at Von's from there on out, he gave me a shrug. He couldn't have cared less. Tonight, we needed a few things. Ralph's is close to us, so we went there. We also decided to take advantage of their special to get 30% off when you buy four six packs of beer or cider. When we got home, however, my husband noticed that we didn't get the substantial discount. He went back down there to fix the mistake. The first person that he spoke with said, 'Oh, yeah, sometimes our system does that with new items.' Then she shrugged. She didn't offer to help him or seem concerned. My husband then went to a check-out line. The cashier was trying to be helpful, but she was not authorized to help. Enter the manager; my friend Manny. Once again, he didn't seem concerned that the store had inconvenienced a customer. Rhett walked over to get four more six-packs so that they could be rescanned and Manny followed him. When he saw that we were correct, he said, 'Oh yeah, OK', but he did NOT DO ANYTHING TO HELP MY HUSBAND! He sent him to stand in line, again, and gave the cashier permission to try to figure out the discount. In the end, when she couldn't get the discount to scan properly, the cashier handed my husband nine dollars in cash, far less than he should have gotten, just to get rid of him. At that point, my husband was mad enough that he thought it wise to leave before he did something to get himself in trouble. Whatever happened to businesses caring about their customers? Not one person apologized at ANY point during these exchanges...except for Manny; When my husband told him that he would never set foot in Ralph's again, his reply was, 'I'm sorry you feel that way.' Then he walked away. P.S. - The produce here is horrible. We used to spend easily a thousand dollars a month here, and up until about a year ago, it was our favorite place to shop. What a difference a year makes. read more

Service-wise, this location is the worst (compared to La Canada & Pasadena locations). I stopped coming here because it is so unwelcoming (I am a 20+ year resident of La Crescenta and live near Foothill). It's been 6 years since my last shopping but due to its proximity and being open 24/7 I stopped by this morning to pick up an item but couldn't readily locate it - I see a Ralph's employee, wearing a white crisp shirt and black Ralph's apron, and I know he could sense someone (me) needed his attention but didn't acknowledge my presence so I say "excuse me..." he didn't look up, I ask a question, he answered but still without looking up. Whew...I go to the cashier and the lady (she's a long-term employee because I have seen her before) was not in a greeting mood, made me feel like "why are you here so early, don't make me work" (probably Ralph's customer service guidelines do not cover ungodly hours - like before 8 a.m. on a Sunday - so why bother being open 24/7?). I'm sure there are genuinely sincere employees at this location but the attitude of these two people** is the reason I stopped coming here and have to drive to Von's or Trader Joe's and Gelson's for my grocery shopping instead of this location. (** they should be working in the cold section or handle shipping/ deliveries in the back, without contact to shoppers). read more

Usually good service except this time. Brenda didn't greet me and handled my food very roughly as she was checking me out. Very bad vibes throughout the ordeal as well. One of the worst. read more

I called to order some meat from the deli. First, i was transferred 4 times before someone answered. I placed my order and the guy said 15 minutes. My husband went to pick it up and waited about 10 minutes in line only to be told...oh we are out of that meat. Really made me mad. read more

This is the closest store to me and I really hate it. I wait at the deli/hot food counter while employees are standing around goofing off. At the register the checkers are gossiping and MAY acknowledge your presence. Prices are higher than the other markets. 30 percent off 6 bottles of wine bring the cost to what you pay anywhere else. They just remodeled and I don't know know what they do with all the leftover food at the deli since they don't sell it to customers. read more

closed tonite 10/18/2016 for no apparent reason!!! plenty of customers who like to shop around 10:30pm were turned away!!! vons nearby is the great alternative..... read more

RUDE! I mean never a kind smile from anyone. If you ask for something they will give you a blank stare shout out a guesstimated ailse number. I thought maybe it was a one time deal but time and time again it never fails to disappoint me as a shopper. Now I never go to this location unless is URGENT! Just go to Vons a few blocks up. MUCH better! read more

I go to this ralphs often while in the area. The service is a little disappointing I do wish they could change that considering the store has an overall good vibe. no need for bad service. read more

They charge for bags. The lighting isn't bright enough. It might as well be a 3rd world market.

this Supermarket has some grumpy staff, poor customer service. This older guy named Nick at the hot food section snapped when i asked to sample the fried chicken wings. " No we don't give samples!!" in a mad way and then walked away. This Nick guy has some issues and his attitude does not belong in any form of customer service job. Sad, sad. Other employess are not helpful and friendly. Zero for customer service. read more

This Ralphs is the bomb! I went looking for very specific things so I was directed to their co-manager. He was so helpful and offered to show me all the items I was looking for. It didn't hurt that he was so handsome also! Looked like Sly Stallone! But seriously, great prices and very friendly customer service. read more

Would like to thank the Manager at the La Crescenta Ca. store I asked for an item called Tajin in Low Sodium - I explained that people with sodium concerns it. Today I walked in and there was the bottles with a light blue cap. I am very happy - I hope Ralphs would some how with their ads address this to let their customers know that they have it in for people with heart, high blood pressure or other health concerns that the bottle with the Blue Cap will allow them to enjoy a spice that enhances the food. read more

Selection and prices are fair. Lines always move fairly quickly. Staff are friendly enough

Just want to make a comment on a specific worker. His name is Karen and his phenomenal. He directed me exactly to the product I asked about and even helped me find it on the shelves. Very nice and a genuinely good worker. read more

I love this store. I come here on a regular basis, at least once a week. It is a big and clean store. I always check the Manager's Special and I often find great deals. This store is also very coupon-friendly, which is great. I never get stuck in line - they are always fast to check out. read more

What has happened to Ralph's? It's a mystery; one day they had a friendly staff that had been there for ages and knew the customers by name and the next day a Stepford staff had taken over with a limited knowledge of the stock and are often rude. Shocking and Perplexing! I am guessing the new staff is cheaper - BRILLIANT! read more

Well stocked store and parking is easy. Quality of food is good, but the prices are a little high. Staff is professional and friendly. The produce section is always stocked with good, fresh fruits and vegetables. read more

Can be a little expensive, but overall decent quality of food. Reminds me of any typical grocery store.