The insurance staff has always had a attitude to help a customer out. This seems to be a continuing…read moreproblem. The customer has limited information on what insurance "numbers" you need. For a customer to call the insurance company to be the go between is ridiculous, get on the phone and discuss with the insurance company what details you need to help your customer.

Always such a positive experience at the pharmacy. The staff is extremely efficient and…read moreprofessional. I always come here to get my vaccines as well as help my family get their vaccinations. Pharmacists Jon and Billy are always so helpful and knowledgeable.

Fantastic pharmacy! Excellent customer service and very responsive. This is the way all pharmacies…read moreshould be.

The pharmacy is not professional at all .Always a problem when I go in there .My sister takes…read moreseizure medicine and she hey don't want to fill it until after the 30 days supply leaving me to have to wait 2 days without giving it to her.If my sister has a seizure I will be suing them for this.

The pharmacy used to be good when Michael was there. Now, they don't even answer the phone. The new…read morepharmacist has a terrible bedside manner and for sure won't answer the phone. On 9/25/25, I called to see if they had my prescription, I was told by Nathan that they didn't have it and I should call them back the next day. I called the next day and the phone rang unanswered. Finally, Nathan told me that they hadn't received their shipment yet, but I should check back after 11:00am. I called after 11:00am and he told me that they didn't get it. When I asked to speak to the pharmacist, she wouldn't take my call. Instead, she kept giving instructions to Nathan (who appeared to be very intimidated by her). I was told that this medication is difficult to get but he would try to find it at another Bel Air pharmacy. I finally just told him I would call back on Monday. I called back on Monday, 9/29/25 and was told to call back after 11:00 am. When I called back, again no one would answer the phone. I tried for 20 minutes to talk to someone. I finally got the pharmacist on the phone (that was a miracle). She VERY SLOWLY and indifferently said "Could you please hold". I said "No, I've been trying to get ahold of you for 20 minutes." Then she said, "How can I help you?" I told her I've been trying to get my medication refilled but nobody answers the phone. She told me, "We are two people down and we've got three customers in line." Then, I remembered that this was the exact thing she had told me last month when I couldn't get someone to answer the phone! (If two people called in sick AGAIN, then she is the reason they didn't want to come to work.) She told me that the medication is still not in, and I would have to call back. Not doing this again. I wound up calling the highest rated pharmacy on Yelp and spoke with Martha who answered the phone after the first ring. What a breath of fresh air! She was so pleasant and nice. She took all my information and ordered the medication. My medication will be in their pharmacy by tomorrow without fail. I had forgotten what good service was. As a result, all my prescriptions will be transferred from Bel Air to them and I will buy my groceries elsewhere. The great Maya Angelou once said, "People may forget what you say or do, but they will never forget how you made them feel."

REGARDING THE PHARMACY:…read more I have been getting my pain meds from here for the last 9 months. All of a sudden they change manufacturer on the pain med. I only took 35 of the 90 pills prescribed because the last time I took new pain meds from a different manufacturer I got very sick. So they owe me 55 pills which now they will not give me because they claim the prescription is not longer valid. Again, the patient gets screwed. Here were my choices, 1) take the new manufacturer and get sick and then have to find the original manufacturer and have to pay out of pocket because the prescription has been fillled, 2) only take what they had and get screwed because I only get 35 out of 90 pills and have to get a whole new prescription because Bel Air won't honor what they owe me! Mike never suggested for me to go to another store or even said he would call around to see which other Bel Air had it. If they dont have what Ive been using then they should give it when they have it and none of this Bullshit new prescription. Again, its not my fault they they changed manufacturer!! Either way, the Patient gets royally fucked over. I also have to say, I was talking to Emily and she kept saying she didn't change manufacturer, the purchasing Dept did. Are you kidding me? I sure didn't change it and Emily represent Bel Air. Duh!! All this just because Bel Air changed manufacturer. In addition, while I was talking to Mike, this young blond girl buts in when nobody was talking to her so she should keep her trap shut if nobody is talking to her, idiot bitch. Needless to say, I will no longer be coming to this particular Bel Air Pharmacy. The best people here were Able and Stacy, I hope they move on to something better which won't be hard. I think you know where most of the rest can go... Now I have no pain meds and going through withdrawal all because this SHITTY Pharmacy changed manufacturer and I only received 35 pills out of 90!! I sincerely hope life deals them something bad because this was avoidable!!

at first, this was the best pharmacies in Sacramento. There are new people there and they are rude…read more They have bad attitudes they make you feel like you don't wanna be bothered. My prescription was sitting and no one never called me and told me that my prescription was there, so I called and talked to the pharmacist. Was rude. I will be going to the Pharmacy Board on these rude people. I don't know if they racist. I don't know what's going on, but I will never ever go to them again. I have been going to this pharmacist for over 30 years, they used to be the best pharmacist in Sacramento. I used to love me some Valley Pharmacy, not anymore.

Good pharmacy. They always have the meds I need in stock. Fast and friendly service. If you need…read moreyour prescription this is a good option. The pharmacist on staff is also very knowledgeable.

This is a mom and pop pharmacy, which I prefer. Lovely people and exceptional service. It's always…read morea treat to go there and have a friendly chat along with my prescriptions. Sadly, they will be closing at the end of the month.

This is a great pharmacy. They're all very friendly, helpful & organized! They do a courtesy call…read morewhen your meds are ready for pick up which is great for privately owned pharmacies. Thank you for your top notch service!

Service is great! The people here are very friendly and make sure I get everything that I need…read more This is by far the best pharmacy I've been to in South Sacramento

Great customer service Getting the prescription is very…read moreeasy The selection is great that they have put in the waiting room The value of the prescription and customer service makes this a great experience

I highly recommend Access MyRx Pharmacy. I had to pick up my prescription meds and was rushing from…read morework. I got there 2 mins past their closing time. As the owner, David, was walking out, I asked about what time they open the next day so I can come back to pick up my meds. He asked if I was just picking up or refilling my meds, and since I was just picking it up, he was kind to offer to go back in so he could get it for me. Technically, he didn't have to do that since they were already closed. I was so happy he saved me another trip, and at the same time, I was very thankful for the above and beyond service he provided. The kind of place I would definitely recommend to all my friends and family.

Friendly staff, quick filling prescriptions. Cash only …read more Mainly a small, non shop store , no hassle .

Very friendly and fast. Only downside is the limited hours of operation, which makes it a little…read moreinconvenient.