This is the best new find on the square! Go see KC the new owner! She's the best carrying the best brands! read more

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As an extremely picky shopper, I am so RELIEVED to have found a pair of cute and comfy shoes. The selection was more than I expected! There was a healthy mix of practical and fashion, with both trending styles and classics. Anyone who has left anything less than 5 stars for Rainsong is insane. The service, the selection, and prices were 10/10. Spend your money here. Support local read more

I did not go into the store, I ordered online. I am so excited about the shoes I got there! I will say, the shoes they sell are a bit pricey but they are so worth it! I don't know how service is in store but it seems nice. read more

I just visited Rainsong Shoes with my wife while strolling through Healdsburg for our anniversary. We walked in and were completely ignored by the clerk. Another couple followed us in and were greeted and served in such a friendly, welcoming manner. My wife asked to try on a pair of shoes and was given a short, cold response. The clerk was so friendly to other customers who were white, while we continued to be ignored. The difference in treatment was very clear and the clerk made it clear we were not welcomed in her store. It's sad this behavior still exists. I will never spend a dime at Rainsong Shoes and will be sharing my experience every chance I get. read more

I can't believe I have not written a review about this great shoe store before!! We went on a fun fall drive up through St Helena, through the Alexander Valley to Healdsburg for some shopping and lunch. it was a stunning day....Northern California at it's best!! I was in the market for a short boot...casual, but not manly. I have been to all of my usual haunts...nothing!! Rainsong came to mind. They have a excellent selection of designer and casual shoes...and lots of boots. I had several contenders....but the German Gabor won out in the end....kinda antique, very comfortable, but also cute. Leather in and out....so nice, and not top dollar!! it is a trek, but today it was completely worth it to me!! read more

I have shopped at this store for the past 10 years. I stay here in the summer, always bring my friends in to shop who visit. The manager for the past years never recognizes me and today chased me out In the street, accusing me of stealing a pair of socks. No one spoke in the store or offered to help, only when they thought I stole a pair of socks and chased me out on the street did i get noticed!! Very embarrassing. read more

When a customer enters your store, it is a good idea to acknowledge their presence and let them know you'll be with them shortly. Additionally, when that customer has been waiting patiently for fifteen minutes and the customer you are helping is rambling on about what kind of shoes she's looking for but clearly does not know what she wants, it is generally a good plan to ask her to take a look around and tell her you'll be right back to her while you help a customer who knows exactly what they want and needs to know if you have it in their size. These are just a few tips to avoid losing a several hundred dollar sale. read more

Wow--I should have read these reviews before purchasing! I bought $180 leather sandals with hard rubber soles. I let the store keep the box. I was not informed that in doing so, size exchanges and store credit are negated! I get it. This isn't REI. But after a walk to the car and home, this product is still sellable. I like to support small business, but with practices like these... expect to go out of business. I'll shop at Nordstrom next time. read more

This shoe store is reason alone for a road trip to Healdsburg. (Or Mendocino.) High quality shoes that span the spectrum of basics to fashion forward and flats to heels, all with comfort in mind. You'll find familiar best-in-class brands but its the selection of lesser-known shoemakers that impress me most. Warning--the trouble here is narrowing down the number of pairs based on your shoe budget, so shop before you start sipping. read more

Just accept it. The shoes here are expensive. But they're made that way, and the prices are only slightly higher than buying off a website, and you don't pay shipping. Plus you get to try them on. And look at others. The best place around to pick up a pair of Pliners. read more

My goal is to support local businesses. On Thursday 10/27/11 the male sales clerk tried to sell us a flawed mans shoe and then told us they would special order but if it came in damaged they would still charge us for the shoe, and all this and the salesman helping my husband had a horrible attitude. I'm happy the boots I was looking at did feel good on my feet, down to Corte Madera tomorrow to get boots I will buy. The saleswomen in Healdsburg was just fine, she acted like she she wanted to sell me a pair of shoes! read on for the next day BAD review in the Santa Rosa location! Uhhh how are you in business doing this stuff? read more

I LOVE THIS PLACE. The shoes here are the best. The bags are amazing. All I can say is the buyer has great taste. It is such a treat to just walk in here. There is a girl that has worked there about 11 years and she always remembers me and I don't even live in the area. Thanks for being here. read more

Love the shoes but after being a loyal local for a whole lot of years and trying to return one pair that I didn't even wear, I give up. I called and explained and got a flat no even asking for store credit...anything...for a $200 pair of hurt boots. With such a staunch no and no flexibility especially with loyal locals, I just can't help but not recommend the store. read more

I sometimes enjoy wandering around Healdsburg and in the past I have purchased shoes here at Rainsong. Super expensive but not the regular mundane shoes. Yesterday, I meandered into this shop and asked to try on several pairs of shoes. I was unable to locate prices on the shoes and asked the young woman about prices. Then a blonde woman stepped in and started making excuses for everything to the worn off price tags because they put them inside the shoes and people try them on and they fall of, blah blah blah and then excuse after excuse about it being the end of the season and inventory was down and on and on and on!!! I just wanted to scream "shut the hell up!" All I wanted was to quietly and peacefully look at the shoes and try on a couple pairs. I didn't want to listen to your babbling about everything under the sun. Might I suggest that the price tags go on the bottom of the shoes so they can readily be seen by customers? And, next time I go to healdsburg, if I see the blonde in this shop I'll keep I On walking. Annoying as hell!!! read more

i agree with the other person about the store policies. the owner seems to expect that people will know how comfortable a pair a shoes is by looking at them, or putting them on for 10 minutes. I never shop at rainsong anymore. I like to be able to wear a pair of shoes in my home, without going outside, for at least some hours, before i make a guess as to whether they fit me or not. but there return policy is unreasonable, and the guy that works there is so smarmy, he acts like he's doing folks a favor by being there. Yeah Zappos! read more

I love shopping at Rainsong! The ladies there are always so helpful and very nice. I've been shopping there for years (I used to live right around the corner from the shop...dangerous!). They have a fantastic selection of shoes and always have great sales too! I like to keep my business local, so whenever I need new shoes, Rainsong is my go-to. read more

Wonderful store! I love coming into Rainsong when ever I'm in Healdburg, as the ladies in there are always friendly and ready to help. They definitely try to work with you to find the right shoe and right size! Can't wait to come back again! read more

I was given a pair of boots from this store for Christmas. I did not like them and tried to return them. I was told they would only give me store credit (201.00). I would not even think about buying shoes for 200 dollars. I looked for somthing to exchange them for. I selected aprox. 8 different shoes to try on, they had none in my size or the color I wanted. I have now went back 5 different times to Healdsburg and Santa Rosa to use my "Store Credit". Each time I find something I like they do not have it in stock. If I want them to order something it cost an extra 20 to 30 dollars more. I have been unemployed for over 2 years and could really use the money. I am at a loss as to what to do next. I have spoken to 3 different people and they will not budge on holding my money. I do not recommend buying from this Company. read more

I bought a pair of Ecco brand Gore Tex boots, quite expensive, and the soles began to disintegrate within 1 week. So, in addition to the crap attitude from the owner and staff, I got a pair of worthless boots. Important to know that they do not honor their "free shoe" policy. They issue a card that promises 1 free pair of shoes after the purchase of 12 pairs. Not so. They add up the total spent on the 12 purchased pairs, then divide by 12, and credit the 13th pair with the average price spent on the 12 pairs. Very deceitful practice. The least important thing at this place is the customer. read more

The shoes are great, but the people working there are very rude and a bit full of themselves. I can find plenty of places to spend my money. Bad customer service is unacceptable. read more

I am not complaining about the shoe selection and quality. However, I bought a $200.00 pair of shoes and tried taking them back the next day for a refund. The store's policy is to not issue a refund but only store credit. This policy is clearly written on a sign in the window and on my receipt. However, I did not notice or read the policy. What upscale store would have such a policy. I don't know how they can stay in business with Zappos just a click away. I will use my credit but never shop there again. read more

After living in the area many years and experiencing this store more than I care to remember I do not have a single positive thing to say about this upscale dump. There is zero customer service. The salespeople prefer to blather to each other rather than engage the customer and sell shoes. To them a customer entering the store is an inconvenience. They have a "shoe card" that offers the customer a free pair of shoes after 12 pair are purchased. Do not believe it. Once you approach the staff to redeem your shoe card the disclaimer is announced. They average the money spent on the 12 pairs and give you a credit of that amount towards a new pair. This is not stated on the card or anywhere in the store. The staff fails to disclose this detail until it is too late. The owner has been notified multiple times about her crap staff and the dishonest and misleading "shoe card" however her arrogant and callous attitude clearly illustrate that she has no desire to improve the customer experience at her stores. Spend your holiday dollars elsewhere. You will have less attitude and grief. read more

My favorite shoe store anywhere. Sidewalk sale is the best. Amazing quality shoes for super low prices. I go to sidewalk sale every year!

I agree, the service at Rainsong is horrible. I couldn't believe how rude they were to me when I walked in. They didn't say hello or offer to help me. They seemed to be really snotty. I found a beautiful pair of shoes but I ended up walking out of the store empty handed because I was so enraged with the clerk who ignored me the entire time I was in the store. I'll take my business else where thank you. read more

I have always had good experiences shopping at Rainsong Shoes in Healdsburg (and the Santa Rosa store while it was open). The shoes are yummy! The staff has always been friendly and very curteous......Casey, in particular, and also the female owner. They were so helpful, gladly gave credit when I've had return a pair of shoes, saved shoes for me until I could come in, and have always been honest about look, fit, and quality of the shoes. They are very down-to-earth people and have a fabulous selection of shoes. read more

Did not size me correctly for a $298 pair of Frye boots. I got a blister after wearing them for one hour. Neither the manager nor the owner had anything to offer, except stretching the boots. In a store that sells such expensive merchandise, I would hope and expect to be sized correctly. I am extremely disappointed and will never set foot in Rainsong again. read more