Stopped in for the first time in a few years, since I moved out of state. Looking for a nice dinner, trying to avoid chains, and I remembered how much we liked Ragtime.
This was on a Monday night and while I was surprised at how light the crowd was, I wrote it off to being both a Monday evening and President's Day. The decor had not changed in the time I was away, other than fabric panels replacing the smoke eaters in the dining room ceiling. Back in the day this was THE PLACE but with the light crowd, the dated decor, and bathrooms in need of an update, it's not the place I remember.
So, there were high point and low points. Highs: My steak was outstanding. I'd put it up against the best steakhouse in town, it was that good. Also our fried grouper and oyster basket appetizer was very good and it appeared the others at my table that ordered the twice baked potato really enjoyed that.
Others in our party ordered crab cakes. I was suspicious of them due to the low price. I believe it was $16 for two crab cakes with two sides and a salad. I live in Maryland and that price point encouraged me to believe they were "crab" cakes. I tried them and they were not to my taste, lots of filling, red pepper, and very fine crab, not lump. The others at my table, however, really enjoyed them and there was certainly nothing wrong with them, just not my cup of tea.
Unfortunately, the lows were a mix of poor service and personal preferences. The personal preference issue was something I noticed the moment I walked in, the 55 gallon iced tea and water glasses. This used to be a really nice cafe but nothing screams country meat and three like massive plastic water/tea cups emblazoned with a Coca-Cola logo partially obscured by the thousands of wash cycles these cups have endured. It's just not the dining experience I'm looking for. We almost left before we were seated but the host handed us the menu and the evenings specials. There is a distinct disconnect between the two. The regular menu looks, and reads, like a diner. Burgers, pizza, etc. The specials were heavily centered around grouper and offered some outstanding sounding choices. Kind of a weird dichotomy.
We ordered a few beers, some nice craft options were available, and a basket of crab claws. Back when we lived in the area, we stopped by at least every couple of weeks for a basket of these claws and a couple of beers. We tell people about them to this day as they are the absolute best we've ever had, anywhere. So of course, this evening, they were out of them. Maybe they didn't get their shipment due to President's day, I don't know, no explanation was offered, but I was very disappointed.
We proceeded with ordering, three entrees, and within a reasonable amount of conversation, our food was delivered. My steak was a rib eye with portobello mushrooms. Fries were not one of the listed sides but the waitress graciously offered to substitute them upon request. The steak was delivered with a huge pile of crinkle cut frozen fries. I would have preferred fresh cut or at least steak fries. It was also served with a bowl of an au jus type sauce that tasted of mushroom soup. The steak was cooked to the perfect temperature and the seasoning was outstanding with a touch of wood smoke to the flavor. A few minutes into our meal the waitress brought another bowl over and set it in front of me saying "the cook said this was suppose to come with your dinner." It was a bowl of sauteed mushrooms that was left off of my plate. I suppose the intention was for them to be served on top of the steak and it was forgotten. I dumped them over the remaining meat and they were quite flavorful.
It was about that time, about half way through our meal, that a member of our party remembered that we were suppose to have salads with our dinner. I called the waitress over and asked about the salads, she, of course, got an "oh crap" look and said she would get them right away. I said please don't, we were half way through our meals already and would she please just put them in individual go-boxes and we'd take them home.
I know it's been a while since I visited Ragtime, but as I recall, back in the day, there were two owners, maybe they were brothers, and one of them was there pretty much all the time. Service back then was outstanding, the energy level of the place was always high, and the place was always packed. I don't know if they still own it or not, I know neither of them were around, and the place has really suffered. Sorry for the long review but I would love to see this place return to its former glory. The folks I took to dinner this particular evening live in the area, had never been there, and while they enjoyed the food, the other letdowns won't really encourage them to come back. It probably was less than the three star review I've given it this particular evening but I just can't bring myself to go lower. read more