Never actually saw the doctor. I showed up ten minutes before my appointment to find a waiting room so full there were no chairs. After waiting 40 minutes, I asked the receptionist if this was usual, and she said, "it depends." She said there were still three people ahead of me. Twenty minutes later only two of those three had been called back, and I bailed. I said I would reschedule, but I'm going to insist my primary physician send me elsewhere. read more

I Agree that the wait is too long. Dr. Mesrobyan is the best ENT I could find in past 3 years. I had ear infection that ended up damaging my eardrum. My daughter searched online for days and found a doctor at UCLA. He was very unethical (even that he had very good reviews ) never answered my questions he always looked that he is in rush. From my first visit every time (i visit him 5 times) he was telling me that I have to do immediate surgery without explaining why, never answered my questions so I can understand the answers. My waxing lady told me about Dr. Mesrobian. I first checked reviews on yelp and couldn't put the reviews and the things my waxing lady said, together. I just decided to believe what i heard instead of yelp reviews. Dr. Mesrobian is a miracle doctor. He told me I'm too young for that kind of surgery and i have to try to cure it first "you always can do the surgery, but first try to cure it and trust me I'll help you, just be patient and do everything i tell you. Promise after six months you'll firget about all these" doctor said. I did trust him. Now I'm healthy as i was before. If i have to see a doctor like him I do not mind to wait in the wait room. Staff are very nice and do their best to make you happy. And the doctor is the best. He knows how to listen and give answers to your questions so you can understand. Thanks Dr. Mesrobian I appreciate all you did for me. read more

I haven't been in to see the doctor yet but the receptionist said they regularly run 1-2 hours behind appointment times and when another patient was called in and said "I've been here two hours" to the nurse, the nurse replied "what can we do?"....you could hire an overflow doctor and/or not book so many patients. In addition, the parking garage downstairs costs $0.90 per 20 minutes so you end up paying close to $10 to park here. The lack of remorse or even care of how inconvenient a 2 hour wait time is by the staff is infuriating in itself. I will never come back to this office. read more

Best ENT in the greater Los Angeles area. Highly recommended for ear hearing problems.

Never again. I've seen him a few times now and am always waiting at least 40min. I thought I would beat the wait and schedule an appt first thing in the morning. But again, was waiting for 30+ min. I asked the receptionist why was it taking so long and apparently, the doc stepped out?! I'm here, taking time from my day, and he's way late bc he chose to leave. And the staff is rude and didnt care one bit. read more

Dr Mesrobian saw me on short notice for a persistent nose bleed that was interfering with routine activities and staining my wardrobe. He was professional and his staff friendly, they worked well with my insurance - no problems. It's been four years and never had another nose bleed. He also saw my daughter for a same day appointment a couple years ago for an ear issue and problem was solved in one visit as well. I do not hesitate to recommend Dr. Mesorobian for his ENT speciality. read more

Oh god where should I start.okay Back in 2013 I was having really strong headache and I had double vision as well ,so I went to see lot of doctors at list 9 ,they all said the same thing "every thing is ok with you, you just have lot of stress in your life" one of the dr even said "double vision is normal I have double vision too" and let me mention he was an optometrist any way, I had really hard time until one of our family friends recommend us to dr Mesrobian .I would never forget that day after they called my name I started waking towards his office oh and I forgot to say I was unbalance also .Dr Mesrobian saw me how I walked and he came to see me right a way he started asking me some questions and after answering and doing some tests he said I'm sorry to say but believe you have something on your brain .First I didn't want to believe it. He send me to do MRI that afternoon and yes he was right I had brain tumor let me cut this sort I am Live because of Dr Raffi Mesrobian THANK U SO MUCH DOCTOR FOR ALL U DID FOR ME read more

Dangerously ignorant and lazy. Does not appear to be current with ENT methodology or thinking. There are definitely more knowledgeable ENT specialists out there. I recommend you go to them. read more

Dr. Mesrobian has operated on me twice for parathyroid problems, and I could not be happier with the outcome! The second time I needed to make an appointment, I went to look up his number on the web and came across the Yelp reviews. I was surprised. Everyone's expectations and experiences are different, so I don't know why he has gotten these bad reviews, but here is my story with Dr. Mesrobian. The first time I went to see him there were a lot of people waiting. I was taken into the examining room past my appointment time and now I know why. My wife was with me, and being a biology major, she had about 20 questions that I would have never thought of asking. He took his time in answering and even shared some of the his history. I felt we were overstaying our time, but I didn't care. We felt very comfortable with him and the procedure went fine. Recently I had a second, more complicated, operation. I took some reading material and the wait was not as long as the first time. My wife had fewer questions so the time in the office was shorter. The procedure went fine. The hospital staff spoke highly of him and one of the nurses even said he was her doctor. That's good enough for me. There's an old joke that goes something like, "If you want to find a good doughnut shop, see where the cops go." The office staff was fine with me. Maybe they have learned from the previous negative reviews. What mattered to me was the doctor. I couldn't give Dr. Mesrobian a higher review because Yelp only has 5 stars, but I give him a TEN! read more

Dr Mesrobian and his team are amazing. They were very helpful and sweet over the course of my tonsillectomy procedure. I would highly recommend them! read more

Dr Mesrobian did a septoplasty on me yesterday. I had no swelling or discoloration. The packing has already been removed and I have had very little discomfort, other than the first 15 hours of packing. My father was an ER physician & my mother was a surgical nurse, so I am very spoiled & picky when it comes to medical care. I found Dr Mesrobian & his staff to be some the best, most caring & knowledgeable of any medical offices I have been to. Hedka took care of scheduling everything so it was a breeze with my insurance. I elected to have Dr Mesrobian do the procedure after consulting with two Beverly Hills plastic surgeons who were only concerned about how much they could charge for the procedure. Yes there may sometimes a wait, but it is because Dr Mesrobian is a great ENT and there are a lot people who want to see him for his quality care. I can't recommend him enough. read more

These negative reviews don't seem fair to me. I needed surgery to fix a deviated septum so I could breathe through my nose better, but my last doctor's staff was unable to get it approved by my insurance company and, frankly, didn't try very hard. Dr. Mesrobian's staff was able to get it approved surprisingly quickly with very little work on my part. I wouldn't have trusted just anyone to operate on my nose, so I was concerned by these bad reviews. However, Dr. Mesrobian struck me as an intelligent, competent doctor who listened to what I had to say, and when I mentioned him to my general practitioner, she spoke highly of him. It's true that he doesn't talk a lot. If you're looking for a doctor to comfort you and be your best friend, he may not be for you, but if you're looking for a doctor who's good at his job, then I recommend Dr. Mesrobian. As for the complaints about long wait times, all I can say is I've been to many doctors all over LA. Sometimes you have to wait a long time. It happens everywhere. read more

I went to see Mesrobian about Tinnitus. He said no cure good luck. I went to see an audiologist about adjusting my hearing aids because research showed they could help with Tinnitus. I had stopped using them about 9 months ago because I thought they weren't being effective. The audiologist looked in both ears and in the left ear saw the dome (the rubber part of the hearing aid which goes in the ear) was still in my ear. With a ton of wax. Mesrobian didn't take the time to even check. He checked my right ear but not my left. He blew it big time. I called his office and spoke to his office manager and said if he called me to apologize I would let it go. Never heard from him. He had a full waiting room since he came back from vacation that week. Since Medicare and Healthcare Partners only pay a percentage of what they are billed I understand some doctors have to make it up with volume of patients. But that is not an excuse for what happened to me. He agreed to see me and that to me was I would get his best service. I did not. My anger has passed and now I want to share what happened to me with him. Thanks read more

Extremely professional office and doctor. The wait was a bit long (45 mins) but the care, advise, and treatment received was well worth it.

what a great, knowledgeable, and calm surgeon Dr.Mesrobian is. He has operated on my mother who had thyroid cancer the result was great and she is doing well. I will recommend him to friends and family members. read more

To wait or not to wait...that is the question! If you are looking for a doctor who is kind and patient, and who will treat and care for you from beginning to end, this is where you want to be. Will you have to wait, sometimes you will. Is Dr. Mesrobian worth the wait, absolutely! Dr. Mesrobian is not your typical doctor. He actually takes time with each and every one of his patients to explain, in detail, the condition you have, and he will explain the treatment to correct the problem. In order to do this, he must spend time with each of his patients. So, if you walk into this doctor's office and you see a room full of people, do not get frustrated and think am I in the right place? Know you are. Remember, a room full of patients is not a bad sign, but rather a sign of a wonderful doctor! I myself have never felt like a number, but more like a family member!!! Thank you Dr. Mesrobian & Staff for taking such good care of me...and my daughter! Maryann H. read more

Came into the office with a sinus infection. They were able to get me in same day without an appointment. There was a wait to be seen, but it wasn't unreasonable considering they squeezed me last moment!! The doctor was super patient and listened to all of my needs and took care of my symptoms. read more

Went to this doctor for an acute ear issue. I asked if they could squeeze me in same day because every other ent clinic I called was full and I was desperate. They were able to accommodate which is great, but when I went in it was pretty clear they are just trying to make money. I got there and the waiting room was completely full with no where to sit. About 4 days After seeing the doctor and being prescribed medication I was experiencing very bad side effects from the medication and called first thing when they opened on a Monday to ask questions about it because I wanted to discontinue. I was told the doc would call back. I called again at 4pm because I didn't get a call. Still told the same thing and I did not get a call back that night either. I decided to discontinue the medication. I didn't get a call back for 3 days until Wednesday !!!! That is insane. Not coming back here. They didn't even write my phone number down correctly. Extremely disorganized and bad service read more

I would like to start off by saying, I was recommended to bring my 8 year old son to see Dr. Mesrobian by my niece and am truly glad I did. He is honestly dedicated to helping in anyway he can and putting aside his profession his character is what calms your anxieties as a patient. I get it there is a wait time but doesn't that mean there is reason people are waiting?? The doctor is not only a specialist in ENT but a surgeon for 30 plus years. I am not one to just trust any physician I come across it takes time and proof but I gave my time and waited like everyone else and got to see the proof when he found out the reason my son couldn't breath at nights, snores, and gets nose bleeds every other day at just 8 years old. My point is the wait is not a reason for you to pass the opportunity of meeting a loyal, patient and humble physician who can correctly diagnose you and leave you at peace with your health. Please get to know him and the staff for more then just 5 min of signing in before judging their characters they truly take time to help you. They remind you of appointments, call the imaging centers for you and do their best to fit you in however much they can. Thank you Dr. Raffi for being first a caring and devoted person and secondly for truly representing the meaning of a dedicated physician. read more

There are no words to express our gratitude for the professional excellence, heartfelt compassion, surgical & diagnostic care that Dr. Raffi Mesrobian has shown our entire family for many years. The lovely Hekda, Dr. Mesrobian's Office Mgr., is truly dedicated to patient care. read more

Dr. Mesrobian is the best ENT in the world. I had a really bad ear infection for a few days and when I went to him he was able to figure out what I had and how to treat it within 10 seconds which in my opinion is really fast and was accurate. He knew what to prescribe and how long I should it take for and if I had any questions I would be able to call and get a response within the hour. If you need an ENT it is worth it to drive a little further to see him. read more

Dr. Mesrobian was kind, very knowledgeable, and thorough. Took his time to explain everything to me and answer all of my questions despite a busy waiting room. Made the 20 minute wait to be seen acceptable. read more

Dr. Mesrobian is an amazing doctor. He is is exceptionally skilled and has a fantastic demeanor. He treats my entire family and I have recommended him to my friends. Everyone has the same opinion about him. He is GREAT!! Those who knock him down because of "tardiness" have no clue what surgeons have to go through on a daily basis. Oftentimes there are delays that are beyond their control. If I could give him 10 stars I would!! read more

I just came back from my "appointment" with Dr. Mesrobian. Unfortunately, I cannot rate the doctor as I didn't get the chance to see him. I arrived at 10:20 am for my 10:30 am appointment. The waiting room had maybe 12 people sitted in a cramp, sweat smelling and hot waiting room and more people/children outside in the hallway. I asked the receptionist if all these people were ahead of me and she said yes, that the doctor had an emergency that morning and they were behind, in a very rude and arrogant way. But looking at their register, there were probably 15-20 names crossed starting from 9am meaning the doctor was in the office and seeing patients. I don't think it was an emergency situation, it was just her way to make patients wait by using the classic "emergency" excuse. I told her if you are running behind why don't you call your patients ahead of time? She shrugged her shoulders and said, I can re-schedule. Really? After taking the Friday off from work for this purpose? I sat for about 5 mn, then realized I can't possibly wait 2 hours or more in that waiting room to see this doctor, I just got up and told her I'm leaving. This was the worst experience I had in a doctor's office. Dr. Mesrobian might be a good doctor, but I can't believe he is surrounded by such rude and arrogant staff. I will not be returning back. read more

I've seen Dr. Mesrobian several times for a recurring ear issue that I've had. I'm pretty nervous when it comes to having instruments put into my ears, but he is very patient and takes the time needed so I can relax. I've sometimes been able to get an appointment on the same day I've called, which has been such a relief for those times when I'm having trouble hearing due to a clogged ear. Always grateful when I walk out the door and can hear well again! read more

The wait here is beyond real. I waited over an hour and a half for my scheduled appointment. He is consistently late. The last time he was late, he spent all of 5 mins with me. He also recommended a sleep study that costed $400+, with not much debriefing afterwards. What a waste! There are plenty of ENT docs in town, don't waste your time here and surely if you are on a PPO. Not to mention he only accepts cash or checks. To top it off his staff tried to tell me I hadn't reached my deductible yet and as I was getting ready to pay the full visit amount I stopped myself and called my carrier directly to verify. Sure enough I had reached my deductible! A bunch of crooks in there. I respect a good hustle, but when you overbook by 10 patients it's not ok. read more

A friend referred me to Dr. Mesrobian. He was very patient and informative of my procedure. He also allowed me to text his work phone if I had any additional questions. Surgery for turbinate reduction was handled very professionally and minimally invasive. He explained everything to me and my family before and visited them while I was in recovery at the hospital. He made sure to do a few follow up appointments before he gave me the clear. Office staff was friendly and helped guide me along with my insurance and medication information. The wait time is a little long, but he's a busy doctor but a good one. I highly recommend him. read more

After I read Kimchi's review about Dr. Raffi Mesrobian, I can't but agree. I was there only once, and decided never to go back again. I made an appointment once month in advance, and yet - i was not in the doctor's schedule... Ok, no problem. While waiting, and filling it the documents I was several times shocked by the office's staff: The way the girl was speaking on telephone... "We don't call pharmacies. This is our office policy. We don't call insurance companies. This our office policy" (my question was - and what you do then???:) Then which was the funniest thing - they charged me 3 dollars additionally to my co-pay - "processing fee" (isn't it crazy for a medical office??) I can say nothing bad about Dr. Mesrobian himself. This was a consultation about septumplasty. But after I spoke with his office about how much it will cost and if it is covered by my insurance... I decided never to come back here - remember - "This is not office policy, you will have to explain yourself the type of procedure to your insurance company, we can't help you..." and so on. I am still looking for a doctor, but I know I will not come back here. read more

OMG worst dr experience ever!!!! His staff is unbelievably disgusting rude! The receptionist is a miserable girl that clearly hates her job! And his nurse Hecta...WOW WOW WOW what a money-hungry witch! The dr is nice but what good is it if he allows his staff to treat people this way? And the hospital he's affiliated with-St. Joseph's in Burbank...even more money hungry than they are! Drs we don't even know were sending us bills claiming that they were performing the surgery when Dr. Raffi already got paid for the surgery! WTF???? read more

I have been going to Dr. Mesrobian for a couple of years for ear issues. I would definitely recommend him. I had to go elsewhere for my ear surgery (UCLA), but I periodically go back to have Dr. Mesrobian treat me. (UCLA is $11 for parking and you can't get in when it's urgent.) Dr. M's office occasionally bills me for a $30 co-pay I have already paid, but they don't make a big deal about it and take it away when I call it to their attention while I'm there. Yes, the waiting room gets packed, because he fits you in if you are in pain. I think the people who are complaining about him probably would not like most doctors. Dr. Mesrobian is anything but cold. He's kind and accommodating. He helped my ear problem after a slew of doctors couldn't. His staff is also kind and accommodating. read more

My daughter has been complaining of ear pain for about a week she had no signs of fever or other symptoms indicating an infection. She normally has a lot of wax so I searched for an EMT physician near my house. I stubbled upon Dr. Mesrobians office online and what was nice is that on a Friday he took my daughter. He was a great physician so pleasant from the moment we walked in. I live how he gave such a calm vibe. My daughter is only 5 and he was so great with her, I was afraid she was gonna fear the dr or the cleaning process. I was so glad I went there because she didn't cry wasn't scared and he really passed in his calm and confident energy to both me and my daughter. I recommend both adults and if your contemplating taking children, have no worry. read more

Hi I was impressed by the bad reviews. I was there for an acute laryngitis the personnel was polite and helpful. The dr took the time to listen to me and very respectful. He seems to know what he does. I definitely will return read more

Went to Dr. Mesrobian with a horrible ear infection - he saw me right away and treated me to ease my paid. I have been back twice to deal with ear problems and he has been very helpful and informative. Great office. read more

I went to Dr. Mesrobian's office to have my ears clean. I had diffculty hearing from both ears because of wax buildup. It was so bad, that I had a constant ringing in my right ear. I just did a walk in. Never been here before, was just in the lobby when I saw there was an ENT in the building. So I gave it a shot. The staff was friendly. I waited just five minutes. The ear cleaning procedure was painless, quick and produced terrific results!!! read more

I was referred to Dr. Mesrobian by another ENT's office Dr. Line. Dr. Line is an exceptional doctor who is practicing high quality medicine. Unfortunately Dr. M is not. The wait is at least an hour every time you go in there and his office staff is unknowledgeable and unpleasant. The room where you are seen is dirty and unkpept and does not have high quality medicine equipment. He didn't have any answers for me about my wax production and was able to clean my ears but thats about it. No bedside manner. read more

I couldn't get an appointment after a bad vertigo spell but I appreciate that the receptionist or whomever answered the phone was at least professional and courteous unlike Dr. Line's office was. I just wish I could've gotten an appointment. read more

I have seen Dr Mesrobian for many years. He and his staff are very helpful and competent. I recommed him highly

I've seen many doctors in my 50 years of life and I have never met anyone so cold, arrogant, uncaring, and incredibly ridiculous to charge a processing fee for insurance billing! I have a PPO plan with a $30 Co-Payment. I paid each time I came because they made sure you paid before you left - including the additional fee for billing your insurance company! Months later, I get another bill for $30. I faxed a copy of their bill asking them to prove that I did in fact owe this money. I got no response. Then months later, I just received a letter from a Collections Agency for $30!!!!!! INCREDIBLE. This doctor should get out of this business. He should have become a lawyer instead!!! Since I'm busy and don't have time to fight with bill collectors, I just paid it. But not without telling all future potential unwitting patients, this doctor has extremely bad bedside manners! There are a lot of honorable doctors out there who truly care about their patients. Not this one! read more

Throughout the 4 seasons of the year, I somehow always end up sick with a cold. Prior to finding Dr. Mesrobian, I would go to a different doctor and they would prescribe amoxicillin, penicillin or just tell me to go home eat fruits and vegetables and drink tea... Firstly, after years of taking penicillin and amoxicillin, I developed a severe allergic reaction and could not take it any more. Secondly, when you are sick, fruits and vegetables and tea will not fix you up right away... Thankfully I found Dr. Mesrobian and have been coming to him for the past year and a half. He takes his time to exam and check my sinus and throat and prescribes proper medication to which I am not allergic. Thanks to Dr. Mesrobian, my colds only last a few days, not a few weeks! He is very kind and knowledgeable. Great doctor. I have referred all my family and friends to him as well. Yes the wait time may be a little long, but if he was not a good doctor there would not be so many patients in to see him!!! Thank you Dr. Mesrobian for always taking care of me! read more