The doctors are fine but GOD HELP YOU with anything administrative. They've been taken over by Facey and it is SOOOOO bad that I'm considering leaving this practice for anything not in that network. As others have said, you cannot just call the office. Ever. You are forced through to Facey's completely incompetent and inadequate system. I'm 3 weeks in to trying to get a copy of my medical records. They send you to MyChart but then NEVER check messages or respond. I call and I'm #21 in the queue, waiting on hold for HOURS. And it's not just during "busy times," it's ALL of the time. Put it this way, I would take the DMV any day over dealing with OSS/Facey now. Such a shame that this behemoth of monster has swallowed a once great practice. read more

Orthopaedic Surgery Specialists - Orthopedists Near Me - Burbank, California

Had an injury that was bothering me for a while and finally decided to see an ortho. This place was able to get me in relatively quickly. They have X-ray, CT, and MRI all in the same facility, which made things super convenient. I was seen on time, and the PA, Omar, was friendly and got me back on track in just a couple of visits. read more

Enjoyed meeting Dr Moses today. Happy to hear my hand cyst is not a big deal. My husband saw Dr Moses a few months ago to remove a cyst on his finger all good now! read more

I am receiving care from Dr Mark Mikhael for my fractured ankle. Dr Mikhael is an excellent orthopaedic surgeon, and has taken the time at my check-up visits to answer all my questions. I feel very confident in his guidance and expertise. I highly recommend him! Shout out to all his staff, who are always kind, supportive, and helpful. - Cindy C-F read more

I have been on hold for two hours and listening to a recording every few minutes say I am caller number 8 or 7 and finally make it to caller number 1 and I get hung up on. Another hour and I finally decided to use the call back option. I never got a callback. Messages left are ignored. I am currently holding because the referral for physical therapy after my surgery is basically blank. I have no idea where I am supposed to go. There's a name for a physical therapy company an hour and a half away. No phone number or address of a nearby clinic. The doctors here are great but they are ruined by their staff. I will ask my physician for a different facility next time I need orthopedics. Sad because the doctor here are did a great job on my knee, but I don't need his inattentive office staff. read more

I have been calling trying to get a follow up appointment after my MRI results have come in. You can NEVER get through on the phone. Leaving a call back number doesn't work either. You cannot send a message through MyChart to get an appointment. And their website is crap. I entered all of my information attempting to get to a screen to request a follow up and the system keeps saying it doesn't recognize my profile. I will probably need to find a new PA vs. returning to see Vaz. Completely infuriating. read more

Amazing, caring physicians who truly want to help! Dr. Shahan Yacoubian is the best! Thanks

Friendly staff. The office is fast & efficient. The care I received was top notch. Thank you!

I stopped by for a check up on a broken wrist. I was scheduled for an 830 appointment. I arrived 10 minutes early and by 835 I was leaving the location. I had an updated xray and met with the physician and was done surprisingly fast. Quick service, professional staff and clean location. Definitely recommend it. read more

Dr Korchek is fabulous but the office staff is incompetent. They're on a new computer system and are unable to leave a message for ANY Dr. HOW ABOUT PEN AND PAPER DUMMIES?????? The blonde at check out was totally lost on that concept. She suggested she could move my appt in 2 weeks to next month and I could tell him then that physical therapy mill upstairs wouldn't see me because of their outrageous requirements. Another said I should send him a message on the patient portal and I explained I couldn't because they hadn't listed him as one of my providers. Their eyes crossed. Out of the 5 women at the front area, not one of them even connected with the dr's nurse to find a fix because the dr was out. I cancelled all 3 of this month's dr appts immediately. read more

The physician was precise and a good communicator and got right to the point and a plan of " action" for me. He also gave me an injection that worked immediatly to relieve my shoulder pain! I was able to shedule my PT appointments in the same building as was great!! The office staff as well as the Xray tech were also very nice! I gave four stars instead of five bc of the amount of " Paper" work/ forms to fill out instead of simply clicking on a "Tablet" to answer all the questions. Hopefully, it was only bc it was my first and initial visit. I would highly recommend this Doctor though! So far so good!!!! read more

I have been a patient of Dr. Shahan Yacoubian for almost a decade. My right knee was bone on bone and I had chronic pain and my quality of life was severely impaired because of the pain. When I first saw him I was too young to get a knee replacement, so he helped me get a knee brace that improved my life significantly. But, my life has been completely changed since my knee replacement surgery in 2023. Three months after surgery I was climbing mountains in Scotland and marveling at how strong my new knee is. These days I hike, dance, do pilates, walk for miles with ZERO PAIN. I am a happier and more free person now that I do not have to think about my knee all the time. I recommend Dr. Yacoubian to anyone who mentions knee issues. He is kind and patient and I am forever grateful to him. I will keep going to him as I want to keep an eye on my left knee and I feel very safe and secure in his care. read more

Let me start by highlighting the positive. It is convenient that OSS has xray, CT and MRI machines right in the same facility. That is helpful. Where I unfortunately have to say OSS failed was in only having one foot/ankle specialist (Dr. Mark Mikhael) who provided substandard care. I was so put off by him that I have since taken my care elsewhere. In my initial appointment with Dr. Mikhael, his bedside manner was a little cold and rushed, ultimately turning confrontational and rude in follow-up appointments. He carries an air of arrogance and impatience, seeming annoyed and even insulted by questions. He skimmed through test results, cherry-picking a few things (completely missing important findings) and dumbed down any kind of real explanation of what was going on in my foot. At my last appt with him, I was so put off by his demeanor that I sought a second opinion. There were important findings that Dr. Mikhael had skipped over which were immediately picked up on by the other doctor, and I am now on a better treatment plan because of it. I have never had a doctor speak to me the way Dr. Mikhael spoke to me. I can confidently say that there are much better doctors out there who are more thorough, compassionate, professional, and patient. If you CAN go elsewhere, find another doctor. read more

Dr. Michael Moses and Dr. Stephan Yacobian at OSS are forever going to be my go to when it comes to my carpal tunnel or arthritis. Dr. Moses did an amazing job on my right carpal tunnel and when it comes time to do my left, I'll be back. Dr. Yacobian will someday do my shoulder replacement and thank you for understanding that I want to hold onto it for a few more years and helping me with pain management. This facility is modern, easy to get to and the staff is very attentive and gets your messages to the right place. Highly recommend these two if your need your bones or nerves tended to:) You will be in amazing hands throughout the entire process. read more

The experience was excellent - very fast and accommodating. Great staff and overall, very efficient.

Put at ease, with Dr. Moses explaining my broken wrist bone. I received much more comfortable softer splinter, good instruction. Referral for hand therapy next month. Everyone there was helpful, registration, xray tech, nurse and doctor. Grateful for their kindness. Happy to know they are in Burbank and appreciate my doctor sending me to 0SS. ​​​​ read more

Everyone was very sweet and helpful. When one is worried about an injury, it truly helps when the office staff and Doctors are amazing!

Very professional staff, friendly doctor everything on time and very good attitude. Very clean facility and for x-ray you don't need to go out. They do x-ray over there. It's perfect place basically read more

Dr. Shahan Yacoubian is outstanding. I highly recommend seeing him with orthopedic issues.

They took care of me fast and Dr. Yokubian quickly decifered my issue and took appropriate therapeutic measures.

My first-time experience at OSS was truly surprising. All staff members were expeditious, warm and sensitive. I was anxious about my condition, however, OmarDuenes, PA-C, explained my condition, how to treat it, and made me feel 100% better, in a very short amount of time. I highly recommend OSS and especially Omar Duenes. read more

Good experience. Efficient. I was seen on time by the doctor. He answered all my questions. Everyone was friendly. Can't ask for more

Be aware that when you choose to become a patient with this office, you are made to sign a form that says you are going to pay ABOVE AND BEYOND your copay JUST IN CASE you get imaging (and even if you know you are not going to get imaging done at your appointment) and that it will take AT LEAST two months for you to get reimbursed that money. Unfortunately, after being a patient of Dr. Feldman's in his prior office intermittently for years, I will never see him again solely due to the hassle I've had to go through to get my money back from this damn office. read more

Professional, kind, knowledgeable, clean. I was impressed enough to post a review, which I never do. And Dr. Feldman is the best.

My first visit at Dr Faulkenstein's practice was I great experience overall, how do I had to wait 45 minutes before getting in on my appointment, the doctor was very knowledgeable and efficient and it was a quick but very informative and pleasant visit‼ I would recommend Dr Faulkenstein to anybody that needs a neurosurgeon / orthopedic doctor read more

All of the employees and staff were friendly. Wait time was short, and service was excellent. Great experience.

Excellent service. Very professional quick and caring. It took me 20 min to get great help.

Great experience, friendly staff and short wait time. Dr Moses explained Everything to me. Dr Moses super friendly.

I would highly recommend looking elsewhere. They moved into a new building where they can do their own imaging and PT. Ever since then, they are terrible. Their customer service is terrible. Their communication is terrible. When I was trying to get a PT prescription/renewal, I called within a couple of weeks and talked to three different people, they all said they would call me back. No one ever called me back, which is why I had to keep calling to follow up. It took me 4 weeks to finally get someone on the phone that would actually help me. The doctor wanted me to get an MRI, I tried to schedule the appointment as I was leaving that day. They wouldn't schedule it, they wanted to do the pre-auth first. No one ever called me to follow-up or schedule the appointment. So after two weeks I followed up. The day I followed up is when they finally submitted a pre-auth. They try to get you to do imaging with them, but I highly recommend that if you do decide to come here, that you demand to get the paperwork to do your imaging at an outside facility. Over the years, I've had many MRI and CT scans, and never had any of the communication or time delays that I've had at this place. read more

Many thanks to Dr. Shanam V. Yacoubian, I was told that he is the best and a professional in his field, but today I was convinced, I 100 percent recommend him to anyone who needs help in the orthopedic field! read more

Dr. Stephen Yacoubian is great!!! He is so knowledgeable, explains everything thoroughly and so professional!!! Thank you!!!

OSS used to be really good, before they moved to the new office they built by the airport. I like Dr Yacobian, and Dr Falkenstein is good, both have treated me, and I am not planning to change the ortho part, yet. They had Dr Jeter, pain management, but let her go, and she went back to UCLA. If she were not so far now, I would follow her to Santa Clarita. The real problems are telephone communications. Good luck waiting less that 1/2 to 1 hour before you speak with anyone. And prepare for the fact that frequently once someone says hello, they do not know what they are doing, and will put you back on hold for yet another 1/4 hr. When they had their first massive staff layoff, I wondered if they would continue to meet my needs. I gave them a nice review at Google Maps, mostly predicated in their pain management, however they are no longer in the pain management business. I retracted my review. Dr Raven work on my hand, but he left the practice. I feel like now, it is a throw of the dice when I need services that they used to be great in. The office manager, Melissa, is under the gun all the time and not helpful. Each experience now is very frustrating. A sad decline in their practice. read more

I was experiencing excruciating pain from a fall down the stairs. I called them and the VM said they would return my call in 24-48 hours. I left them a message about getting an appointment. That was on Monday, April 21st. They just called me to schedule the appointment. Today is Friday, May 9th! In 3 days it will be 3 weeks since I left a message. They obviously don't care about treating patients. read more

Went there to receive PT on my injured shoulder. Definitely helped increase my range of motion and reduce the amount of pain.

I visited OSS for pain in my right knee. I did not have to wait long to schedule an appt, and was seen right away during my visit. After an xray to aid in diagnosis, Dr. Yacoubian assured me I was fine with mild arthritis in both knees, just take advil for pain, wear a sleeve for tennis and and for now perhaps a cortisone shot in the future if need be. He was kind, thoughtful, and informative and I felt like I was in very good hands. The whole staff is top notch and professional. Thank you so much! read more

I have used Orthopedic Surgery Specialist now for 10 years. I have seen Dr Raven for elbow surgery and trigger thumb issues. Excellent doctor ! Very knowledgeable, thorough and caring . The facility is very professional and clean . Today I saw Vaz Galstjan A Physicians Assistant for shoulder injury. I was very happy seeing him as well. Very knowledgeable and thorough. X ray Ultra sound and injection and prescription for therapy. Very fast and easy. I feel like I'm in good hands when I come here. Thank you to all for the help and healing hands . read more

Bad experience bad surgery not satisfied I'm in a lot of pain since day one of knee replacement. I advise anyone to get second opinion before hand . I will never go back . read more

This is my second time here. First time was for me with Dr Mikael. Second time was for my daughter - she went to see Dr Mikael too. She has a broken Fibula and Tibia. The wait time was spectacular today. Fast! His nurse / RN was on it! . As soon as he came to get us he says oh no! And immediately adjusted her crutches. Took us back and proceeded to take her splint off and prep us for Dr Mikael. He came in, told us what was wrong and reassured us she should be ok. Brian came back, she picked out her cast colors & he was soooo gentle and sweet to her as he put the cast on her. She loved her pink cast would have skipped out if she was capable. Highly recommend this office. read more

Orthopaedic Surgery Specialists - Pink cast - Orthopedists Near Me - Burbank, California

If you have hand issues ask to see Omar Duenes. The nicest, most professional and patient doctor ever. Omar was such a pleasure and affable person. He made my visit so comfortable. I know I will definitely ask for him solely. read more

Service is getting worse here. My appointment is 9:15 and I waited 25 mins. in the lobby before they bring me to a room to see the doctor. Then I waited another 14 mins for doctor to show up. How funny they charge $60 for cancellation. They should pay us $50 for any delay in our appointment for more than 30 mins to see doctor. read more