Wish I had seen the reviews before this appointment. I only went because my primary sent me here. First, my appointment was 11am. He did not see me until after 12pm. Like the other reviews said, the minute you walk in, you feel inherently unwelcome. Gal at front desk is rude as if you're interfering with her personal life. She held onto my ID and insurance card for a LONG time, and then handed me my paperwork back saying it was scanned. The M.A. was similarly rude and annoyed. He took my blood pressure and that was it. When the doctor finally came in, he was casual. He made sure to tell me he does NOT do surgery. Then why does this profile list him as a surgeon? And why does the Medical Board claim he's a surgeon? He spent maybe 5 minutes with me. TOTAL. He looked in my ears, barely looked up my nose, made me say "AH." And that was it. I can only imagine how much he'll bill insurance for that joke of a visit. When he asked about my medications, I pointed out that I had given my paperwork to the front desk and she had scanned it in. He then admitted he had NOT even looked at my paperwork before walking into the room. Excuse me? AND NOW, HOLY COW, I just looked him up on the Medical Board website. SHAME ON ME for not doing this first. "Secondary Status: Malpractice Arbitration Award" - He paid a patient $140,000 for malpractice! Education: American University of Beirut (See Lebanon) DO NOT GO HERE. I cannot believe Optum has this guy in their plan. read more

I was referred to this Dr by my primary but was hesitant in making the appointment based on all these bad reviews, which sadly have been confirmed. I'm not sure who is at fault here, but I have a sneaking suspicion that its the office staff. From the moment you walk in you can sense the tension and soon realize that the front desk staff are extremely brusque and bordering on rude when you first encounter them. You are afraid to ask them any questions thinking that they'll bite your head off. The Dr. was ok, didn't think his bedside manner was that great but wasn't rude like his staff. I plan on trying to get a future referral to another ENT in the future. read more

Can't say if the doctor is any good or not as I called twice to get an appointment and after a week of not getting a callback I'm moving on. No one ever answers the phone and you just leave a message. Probably an incompetent office staff. Now that I've read the reviews, I'm glad they didn't call back. Epic fail for Dr. Mesrobian. read more

This office is only worried about their copy to pay, before even seeing a doctor. I never seen anything like this!!!! Must pay copay and then only you can see doctor!! Most retarted office. Would never go there!!! Not even to mention you come on time and yet you have to wait at least 1 hour until you can get in!!! This office overbook clients!!!!! Only worried about $$$$ read more

Waste of time. If you want to go somewhere with terrible customer service and a line out the door with people moving at a snails pace, this is probably the place for you. read more

I could not believe my eyes today when I took my elderly mother for an appointment today and saw a hallway full of elderly people with walkers and canes standing waiting because this doctor had scheduled all of them including my mother all for the same time slot. There was a total of 8 people today all with the same time slot. I am in absolute disbelief for the lack of respect from this doctor and his staff. My mother waited almost an hour and a half to be seen. She has a very hard time sitting for a long time and neither the receptionist Melayna? Nor the doctor apologized for making her wait so long. When I mentioned to the receptionist that my mother's appointment was over an hour ago she just said "ok" and slammed the patient room door shut. One woman told Me she goes through this all the time when she brings her 92 year old mother here, and that her mother even tried talking to the doctor about it, but apparently this doctor has absolutely no compassion for his senior patients. I find it absolutely disgraceful to try to maximize your profit by scheduling so many patients at the same time rather than spacing them out and giving them the attention they deserve. It's a complete lack of respect and greed at its worst. This is his own practice so he has control over the scheduling. I was able to tolerate their repetitive calling and rescheduling my mom's appointments, and having to call their office repeatedly during open hours due to them not answering their phone, but this today I felt like it was just a factory line. I would stay away from this doctor. read more

My wife had a appointment with this Doctor at 11:30 am she finally went in the room at 12:45 and them waited another 30 mins before she saw the Doctor. WTF??? Small waiting room 8 chairs people standing. What a waste of time. I will not recomend this Doctor. I would give him zero stars. read more

If you want to waste time - please go visit this stupid Raffi doctor!!! First you will wait at least 2 hours from your appointment time to see the doctor!!! Its normal they give appointment righ and left so the waiting room can be full and this way you can sit for 2 hours and wait for the doctor!!! I never recomend see this retarted place or the the doctor!!! Zero respect!!! read more

Arrived 15 mins early for 11:15 am appt, filled out paperwork, waiting room has 8 chairs and there was 10 ppl waiting (2 standing). An hour and 15 min later (12:30) I was asked to pay my co-payment $175 which I have no issues with paying my portion but I haven't even seen the Dr yet nor anyone has asked me the reason for my visit, not even in the paperwork. I asked how long more do I need to wait, she said probably another 30 min, that would be almost 2 hours from my scheduled appt. I canceled and left, waisted good 2 hours of my time for nothing. read more

The worst office in my experience. No one answers the phone. They intentionally hang up on you after being on hold for a while. Then when you try to call them back they send you straight to the voice mail. Rude and I professional. Zero customer service. read more

Dr. Mesrobian is a very caring doctor. He saw me on very short notice when an MRI on my neck revealed thyroid nodules. Yes, his waiting room is usually packed, but you get his full attention when it's your turn. read more

Dr. Raffi Mesropian as one of the best head and neck doctor is very friendly and helpful anyway possible I will recommend him to anybody is my 25 year doctor that I've been going to the staff are good also very helpful. Great job Dr. Mihran keep up the good work. read more

The wait time is ridiculous. Appointment was at 2pm and still waiting to see the doctor. 1 1/2 hrs later saw the doctor less than 5mins.

Dr. Mesrobian is a gem! One of the finest doctors I've ever encountered. His extensive knowledge, professionalism & bedside manner is unparalleled (we all know there are doctors out there you never want to see again in or out of the office). His staff was also helpful & welcoming. I came in nervous but he put me immediately at ease & takes his time with his patients. Underwent an endoscopy that is usually uncomfortable but he was very comforting & it went by like a breeze! He also provided sound advice for my diagnosis. Wonderful experience from beginning to end, the epitome of a doctor you can trust with your health! read more

This office is terrible, I came 15 minutes before my appointment time as I was asked by the office. I had to wait over an hour and a half just to be placed into an office and wait another 30 minutes to be seen by the Doctor. This was the single worst experience I have ever had at a Doctor's office. Do not come to this office unless you want to waste your time and money read more

Good customer service. The staff was very nice & attentive. Took their time to made sure that I had the right fit for my leg brace for my right knee. I was waiting to get my knee replacement surgery, so I needed this brace to support my knee. I would recommend them. read more

been coming here for about 4 months now. while the doctor himself is good at his job, you will wait 90 minutes before seeing him no matter what your appt time is. if you're lucky, the staff will be kind. if you're not, they'll be yelling about how covid is a hoax. there are never enough chairs for the amount of people waiting, and they do not care at all if you're masked, despite all the signs around saying it's required and the waiting room full of elderly people who are more at-risk. he did my deviated septum surgery, and it seems to be healing well. and if you don't value your time, i guess he's worth it. but if you want to be treated with respect, ask for a referral to somebody else. also they charge $2 to pay with credit card but act genuinely annoyed when you pay with cash?? read more

I agree the wait time to see this dr is ridiculous! He has treated me for wax buildup in the past, using a vacuum method, which I like, compared to irrigating/blasting the wax out, especially when the ear drum is already sensitive. This time, he was very aggressive, grazing my ear drum. I ended up in Urgent Care with an ear infection. I called his office 3 times & no call back. I'm still in pain. As the previous blogger said, you are a customer, not a patient. "Do No Harm" does not apply to this doctor. Find someone else read more

Fantastic doctor and staff. So kind and accommodating. Thank you for fitting in an out-of-towner on zero notice! Might have saved my life...who knows? A shout out to the efficient, knowledgeable, and friendly audiologist, too. read more

Raffi Mesrobian, MD - Waiting room - Ear Nose & Throat Near Me - Burbank, California

If you don't mind waiting for an hour to 1 1/2 hours for you appointment, go for it. By the comments I heard from others in the waiting room this is a very common occurrence. Not cool at all!! I do like the doctor. I am bothered by the excessive wait time. Hopefully this practice can figure something out to not put patients through this. read more

My mom asked me to write the review because she is so grateful and relieved that Dr. Mesrobian was able to help her when her previous doctor couldn't. She had an ear fungus infection a year ago and ever since then she had issues with hearing loss, tinnitus and the tissue inside the ear constantly crusting from the original long-lasting infection. Dr. Mesrobian patiently listened to her complaints and made her feel at ease. He prescribed something that no other pharmacy has and it did wonders after using exactly as directed. There is always a wait past appointment times just like any other doctor visits in Los Angeles. So we just had to be patient and all was well and my mother is happy! read more

Great Doctor, good attitude, wait time was little long but overall good experience.

1st time patient of MD.Mesrobian. He saw my daughter - who was having vertigo symptoms. The time and care he took, speaking with her and actually LISTENING (attention to detail) to what she was saying!! We didn't feel rushed, or mishandled moving forward with her diagnosis. Highly recommend!! Early morning appt...we were seen within 30-40 mins of turning in paperwork. Not a long wait, once in room. After seeing the time, patience, and care he actually takes...I would definitely understand, if our wait was longer in the future. read more

I wish I could give him a golden star rarely ever can find a doctor like him. His diagnosis, care towards his patients, and treatments. Can't thank him enough. Office staff was very nice, too. read more

To start you have to pay cash for co-pay ($5.00) or use a credit card & pay an additional & $2.00. Paying extra is fine but a 40% markup is ridiculous. I went to Dr Raffi for left ear wax & fungal condition. He told me there were no issues. He was wrong!!! I went to another ENT a week later & they spent 20 minutes removing ear wax & spraying anti fungal powder in that same ear. If Dr Raffi can't see ear wax I wonder what he would miss if it were something more serious. read more

Absolutely terrible doctor. I don't know how this guy is still allowed to be a physician. Back in 2007 he performed a tonsillectomy on me and he botched it multiple times. He did not know what he was doing, and it wasn't until the replacement doctor came in and fix the issue. DO NOT go to him if you care about your health. read more

Mesrobian the doctor for you if you truly have no other options. Just understand that you are a customer here - not a patient. The 80 dollar co-pay is the most I have ever been charged by any doctor. You would think with all of the money that offices rakes in with that 80 dollar co pay they could hire more front desk help or another doctor or nurse. Or get a better office space. To go in and out of this doctor for my procedure it cost me hundreds because of that cash grab of a co pay fee. To run your credit card they charge you two dollars And parking is 15. So expect to pay about 100 for the worst office ever. God forbid you have to come up for a follow up. Or in my case, a few follow ups. I had a minor surgery and was told my stitches would dissolve. I'm salty because it should not cost me 80+ dollars for the quickest trim of a stitch. And he said I would not have to come back in that the stitches would dissolve. They did not. My operation from him just did not end up healing like he assured me it would. What I was told "this will heal in two weeks" became a two month ordeal. And following up to get help was difficult. Scheduling is very difficult with the front desk. To receive the care I need became so much more expensive since my surgery did not heal the way the doctor told me it would. One time I waited an hour to be seen by the doctor.. i was in with him for .05 seconds and it cost me. I could have done that at stitch trim at home and saved on that 80 buck co pay. Some of the front desk ladies are rude. Not all but some. They are probably overwhelmed so I'll try and give them the benefit of the doubt. Parking is 15 dollars so if you are able try to arrive ahead of time and park on one of the side streets. If you are not able-bodied and / or have issues moving then sorry - you probably have to is park in the overpriced parking garage. Finally not so much for the the dr., but for fellow patrons : It should go without saying, but if you are a younger person please offer your chair to an older person. We are all crammed in that terrible small waiting room from hell and no one is thrilled to be there, especially older folks who need a seat. Please be kind and offer your seat to your elders. TLDR; for the price you're paying here you're, absolutely better off finding a different doctor. read more

This review is for the staff, not the doctor. They had my address incorrectly (transposed the address numbers), and the bill arrived late with red marks all over the envelope from post office. I called them several times to get only a system not a live person. Left messages and no one returns my phone calls! Very frustrating! read more

In the past eight years, I have been to several ENT specialist for Turbinate Hypertrophy, so I know a good doctor when I meet one. I spent less than 10 minutes with him and ended up with a prescription for nose drops, which my primary care doctor could have prescribed instead of sending me to a subpar ENT doctor! Don't waste your time/dime, Avoid this doctor at all costs, there are plenty of true professional doctors in Burbank. read more

The reviews are correct about him being late. Since I read that he takes forever to see patients I arrived at 10:45 for my 11:30 appointment. It is now almost 12 and I still haven't been seen. I picked this doctor because I needed to be seen quickly and he was the only one with availability and now I understand why. I really just want to walk out but I'm trying to be Patient . The front desk was very kind but appointments for this office mean absolutely nothing. I'll keep you all posted on ifhe's able to actually help treat my symptoms and give me solutions for my chronic problems. Update: He saw me a few minutes passed 12. He looked in my throat for not even 4 seconds and told me TK get my tonsils out and had me try and schedule surgery. Felt rushed. Felt like he wasn't taking good care and attention. He just wanted to rush on to the next person. Honestly find another doctor if you can. read more

Be aware this place is a scam! My insurance contacted me, and I was supposed to pay only 20% of $170 and not the total amount. They lied and charged me the full amount. I called them, and they promised a refund. After a month I got no money from them. I called them, and they put me on hold for a long time, and every time someone responds, they pretend they don't know who you are. They told me a manager would have called me, but nobody called me back. I filed a dispute with my credit card company. They ghosted me and never responded! They are great scam artists. Stay away from them before it is too late! read more

I find this place to be very unprofessional when it come to scheduling and appointments. Consistently never see you on your appointment time. Wait 30 to 50 minutes. Today went in they said I don't have a schedule book. They booked me a month ago, how am I not scheduled! Miss a day from work for this, waited wasted my time and parking fees. Rediculous...they need alot of help. Don't waste your time going here. My symptoms didn't get better, they have no idea what's wrong wirh my mucus in my throat. Wasted my time and money for prescription med. read more

Today, I needed to book an emergency appointment with Dr Mesrobian, then it turned out at I need to get an MRI. His team worked together to get me in quickly and helped me get the MRI I needed. I was in a huge time crunch and they went above and beyond for me. Dr Meseobian also personally called me with my results that day. What a great team! Highly recommend! read more

He fixed my deviated septum. The surgery was fast and I healed quickly. I'm breathing easily through my nose for the first time since I can remember (maybe ever?). I used to get white stuff on my tongue that came from probably breathing through the mouth at night when my nose became too congested. Now my tongue always looks normal. I can tell you from experience that he probably will keep you waiting a lot longer than you are used to and the visit might finally take place an hour after the agreed upon time, but in my opinion that is a sacrifice worth making for a doctor that obviously cares about his work and patients. He is probably not for everyone, but I am definitely happy with his services and will continue to visit and recommend him. read more

Dr. Mesrobian is great he is very caring and has performed Tonsillectomy years ago it is currently helping me on a current thyroid health concern. read more

So far an hour behind schedule and no sign or apology for the tardiness of the doctor. First visit and actually debating looking for another doctor. I just don't get why doctors insist in making appointments if they can't keep them! And then have the audacity to charge if you cancel less than 24 hours. I say we should charge them for wasting our time! I'll follow up should I actually be seen today! Look for another doctor. This is not a good sign! read more

Besides being an excellent doctor, He is also a wonderful person. Literate and humane. When it's not his working day, but you call and say that my child has an ear problem and needs immediate medical intervention, he examined my child in a very humane way and provided help on the same day. I have no words! read more

Dr. Mesrobian did my partial thyroidectomy ten years ago and has been treating a stubborn ear infection for me for the last month. He's been great both times. He is caring, has a good sense of humor and always takes time to answer my questions and quell my anxiety. Also I love his front staff, they are so accommodating and kind. read more

I saw Dr Mesrobian for my chronic sinusitis and I thought he was very kind and very informative about my condition. He is very experienced and I would definitely go back. I am now getting the right treatment thanks to this doctor. read more

He took out my cancer in 1992 and you cannot even see a scar even though he went into my neck up to my mouth. Wonderful doctor.