I was so impressed with the level of customer service during both my visits to the store. I originally came to the store in mid-November to purchase a Thule Hyper XL cargo box. After looking online at all the different local options, I went with these guys based on their impressive selection and after calling and confirming that they could do same-day install, I'm happy to report that they did a great job. The install for both the cargo box and roof racks (which we already had but didn't have installed on the Jeep) took about 30 minutes total and they were very nice to both me and my young daughter (1.5 yrs old) during the waiting period. Fast forward to earlier this week when (after having taken the cargo box off and just driven with the roof racks on) I called to see if they could remove the roof racks for me. The only problem was that I had lost the key! Both Matt and Dan (the manager) were very nice over the phone and called me back within an hour after tracking down a spare set of keys and doing some extra leg work for me on the research side. I came in on Wednesday morning and not only were they able to find a key that worked for the roof racks, but they were also able to set us up with a Thule wind screen that solved the loud whistling noise that had been driving me nuts. And it was all taken care of within 15 minutes of arriving! The customer service and just general nice attitudes and willingness to help was so refreshing. I would highly recommend using these guys! read more

Beware Rack Attack. We ordered a roof rack at the store and didn't catch that they ordered it twice and charged us twice. About a month later we received that rack at home and installed it. Thought nothing of it. A few weeks later we get a text from them saying our rack was in. We were surprised and told them we already had it. We reviewed our credit card and realized we'd been charged twice in two separate orders. We went to the store, they agreed to refund the money for the second rack but accidentally charged us instead of a refund. They refunded that but now say they won't for the double charge saying we must have made a mistake - yet they had already agreed to give us a refund beforehand. Now it appears they simply just don't want to do it. Throughout the process of this and the rest of our order, we will call up with questions and be told we'll have an answer by the end of the day, but nobody ever calls back until we call back a couple days later. They are trying to make their mistake our problem. There are plenty of other shops in Charlotte. You can buy the same equipment for or order it directly - my suggestion...GO ANYWHERE ELSE. read more

I have wanted a hitch for car and platform bike rack for months. I wanted to make sure I could open my SUV rear door without big hassle. After months of trying to figure out what would fit and be easy to use I gave up and went to the store. It was worth the drive. I got to try out the racks (with a real bike) in the showroom. I could see what each feature really meant (and how the one I liked online was meant for someone with longer arms). I got plenty of info and no upsell. I picked a simple, lower priced rack. When my hitch came in I made a weekend appointment and got an install from Bryan. I also got another demo. I my own new rack with the real bike and practiced taking the rack off the hitch. I am very confident that I can get it on and off, use the locks, tilt it (doubt I need that feature) and load my bikes. I am very glad I took the time to go to the store instead of getting a hitch and buying the rack online. I will go back if I end up needing a set up for a kayak. read more

I called Rack Attack first seeking an adaptor for my Thule bike rack. The associate I spoke to searched around and could not find the part in this or any other Rack Attack store. He then searched Thule and found the specific parts I needed and provided me with all the part numbers. He was helpful and patient with me throughout our conversation. In and of itself this was very good customer service. What followed was totally "over the top great". When I received the parts from Thule that came without any printed instructions so I drove to RA and asked an associate if he could explain how to attach the adaptor to my rack. Instead of simply telling me how to do it he took me outside to my car and attached the parts to my rack. Again he was courteous, patient and extremely helpful. All this and he said there would be no charge. From no on on my rack and hitch related needs will be taken to Rack Attack in Framingham!!!!!!! This place is top notch. read more

I don't write too many Yelp reviews, but I recently had a very successful visit to Rack Attack and feel compelled to let everyone know. In an era when excellent customer service can be difficult to come by, the Rack Attack staff are a diamond in the rough. I came into the store on a busy weekend afternoon and was impressed with the attention I was given. All of the guys, but especially Tim, went above and beyond to make it a satisfying experience. I came in with an ancient Thule bike tray that I hoped to adapt to the current "aero-bars." I was anticipating that the staff would roll their eyes at my issue or try to get me to buy a whole new rack instead. On the contrary, Tim was more than happy to help and made the conversion a piece of cake. I suppose that I may have been able to save a few bucks somewhere on the internet, but the extra help and advice provided at Rack Attack were worth every penny. Highly recommended!! read more

I couldnt believe how busy this place is. It looks like total chaos but they really got it together, and it appeared that everyone working there was a well oiled machine and knew everything there was to know about racks. while i got my ski rack installed, they were trying to pump out as many racks and help as many people as possible, even with some very rude customers, i was shocked how one of the sales guy kept his cool without telling the customer to get lost (i wanted to punch this guy in the face, i felt so bad for the sales guy). i mean, if you're having a bad day, don't take it out on some innocent worker, jeeze. maybe the holidays are taking their toll on some audi drivers... i would say this place could use a new facility and maybe a bigger parking lot. the waiting area is just two couches that are right in the middle of everyone. but i would definitely recommend rack attack to anyone in the area. read more

These guys are simply THE BEST!! Brian and his staff are awesome. Very knowledgeable about all the products out there! In the past year I have purchased 2 sets of Thule mounts and crossbars, a rooftop ski cargo box, and just recently a kuat cargo basket. They assembled and installed all these items fast and for a very reasonable price. They showed me how everything worked. Didn't do any pressure up sell and did really good work and got it done fast!! They have also been very receptive to any questions I have had throughout the year. I bought a hitchmounted cargo basket on Amazon and brought it in and they even assembled and installed that!! They also helped me figure out a Thule bike rack that I didn't even buy from them. These guys are ninjas. If you ever need any solutions in the realm of cargo, bike, surfboard, kayak, trailers......anything! This is the place. I will never go anywhere else. Thank you!! read more

I was really impressed with the staff at Rack Attack. I went to pick up the Thule Force (Large) that I had purchased over the phone. While I was there I decided to purchase a kayak carrier (J style). Ben helped me out and he was great. He spent almost 2 hours with me, helping decide between the options and accessories for my car. It was 95degrees outside and he did an awesome job problem solving and installing everything. He did not push the Thule brand, in fact pointed out that the J carrier I bought was made by Thule but cost much less. Unfortunately, it broke on the first trip and I'll be replacing it with the Thule brand. Other than that it was a great experience. Thanks Ben! I'll definitely go back to Rack Attack in the future. read more

Great customer service and selection of various rack items you might need for your car. We bought a large Thule box from them last year, they set it up for us and showed us how the new style clips worked. I went again a couple days ago to get help with a yakama bike rack on the back of my car for which we had lost the key so couldn't get the rack off. They figured out which key I needed and I was done in 5 minutes- they couldn't have been more helpful. The service has always been fast and friendly- thank you!!!! read more

Besides the great selection available in store from multiple brand options...TIM is the guy!!! he knows everything, he will take care of your car. I had a terrible experience during shipping/delivery process from REI (Framingham), then I decided to bring my brand new equipment to some place else...when I found these guys on google search, the best thing that happened!!!! Now I know, from buying new equipment to installation...just go and ask for TIM. read more

These guys were amazing, I went into the store at 630pm and and I was out the door with my Thule Cargo Box and rack installed before they closed at 7pm. They gave me great advice on what could be the best box for me and my car. If you are looking for a roof rack or trailer hitch, go to these guys. Its what they do, not like the other guys who also sell Boots, Jackets and all other sorts of stuff. Go to the specialists! read more

Great customer service by Felix. Very nice shop I bought a Thule rack with square crossbars and had it installed. On the way home on the Mass Pike I realized how much wind noise there was. I called and asked if I could return the square bars and upgrade to the Aero crossbars. They said no problem. I return the next day and had the Aero crossbars installed and had a quiet ride home. Thanks Felix. read more

I agree with Kerri O, there must have been some changes made at Rack Attack - I had stellar service and no complaints whatsoever. TJ answered my questions over the phone, showed me my options in the shop, and installed my ski rack in about five minutes. He also told me about the shop's price matching policy and gave me a discount. I'd go back without hesitation, and will definitely spread the word . read more

Third time buying from Rack Attack. Live Chat support has always been prompt to answer my questions. Smooth process, easy to find parts, and well stocked. I love the Amazon price matching feature + PayPal Credit payment option. Very pleased with the shipping times as I'm pretty much across the country. My concern was the fit on my Audi but the rack and hardware are OEM spec and mount seamlessly. read more

I needed the correct foot pads for a Thule rack that I had purchased in a hurry. Rack attack had the correct part in stock. Everyone was extremely helpful and I ended up buying a cargo box at the same time. Came back with the rack installed and Matt not only installed the box for me but also corrected one of the towers I had installed incorrectly. Great service and friendly patient staff. read more

We purchased a Thule SUP carrier through Amazon. After unboxing and installing we realized one of the straps was not functioning. We reached out to the Rack Attack Boston team and shared a video of our challenge. They quickly called back to explain the process and had secured a new one from Thule to be sent to our door. Very prompt and professional. Highly recommend their team. read more

Cannot begin to explain how awesome this place is. Specifically, Felix. I drilled him with a ton of questions and had an answer for every single one. He was willing to help me in my time of need by showing me how to install a kayak rack. He went above and beyond. Even let me use his wrench to fix everything. He's very knowledgable and all around cool guy. You're the man Felix. read more

Amazing service. The "lid lift" on my Thule rooftop cargo box broke in two, so I went back to Rack Attack hoping they carried replacement parts. They not only had the part, they spent half an hour replacing it for me, then refused to charge me anything. Everyone I've ever dealt with at Rack Attack has been friendly and eager to help. read more

So helpful. Long story short, my wife banged up our Atlantis box in a garage. I couldn't fix it. They helped me repair, install it, and only charged my for the replacement keys!!!! Felix was awesome, professional and very courteous. I wish more businesses were like this. Will definitely be back for next purchase!!!! read more