This company has excellent customer service!! I ordered some parts online incorrectly and spoke to them over the phone. I live close by so I dropped in for the exchange. As soon as I walked in the door the first person who seen me asked me how they can help. They directed me to the correct person who was friendly and assisted me. I had to wait a few min for the correct part but he cAme to check on me while I waited and took the time to explain the issue. As I waited several workers also asked if I had been helped!! Took these in for my fiancé Fernando BUT the experience I received I would order from them again for sure !! Didn't get names but they were all veryy nice read more

Rotors and Pads are finally broken in. I bought the elite or PRO line (forgot but it's the black centers) and it seems to perform really well (expected to warped or crack because it was cheap but it didn't) but the posi-quiet pads are very soft for my taste. They are not very useful when cold so the brake bites a little too late. I would only recommend those pads for racing on a track were you have to brake a lot between turns or from going 120+ down to 60mph. I would suggest they offer semi metallic brake pads since most people replace their rotors and pads the same size as stock and brake in short small bursts. I would like my pads and rotors to heat up just a little more for street use. 3 stars because they never asked which pads I like or told me which ones they had. I just walked into the store and said I want to buy a set of front and rear rotors and pads. Next time when I need pads I will hit up R1 Concept again for some semi metallic pads. read more

I bought a pair of rotors and pads but I ended up not using because I found out my current ones have a good amount of life remaining. They accepted the return with no questions and I got my full money back. Definitely coming back here when I need new rotors and pads. Great service! 5/5 read more

This is where I usually get my rotors and brake stuff from the guys here are very helpful and hooked me up with freebie stuff. I highly recommend this place. I love their slotted rotors. Great performance once fully broken into read more

Really satisfied with the service and parts here. I replaced the front and rear rotors and breaks on my fiancee's Accord. Felt like I was driving a new car out of the lot! More importantly she loves it! Probably should have done this long ago. Great prices and great service! You should do it too! read more

If you're looking for some new brakes, specifically rotors, I'd definitely recommend R1. They offer quality and affordable rotors. Their rotors are machined in house and aren't "Chinese" rotors like other aftermarket companies. Their customer service is excellent and top notch . read more

I have been using R1 for 5 years or so, I go no where else, as OEM Rotors go out on dam near every vehicle in my family we go with Eline

There's no other place I would go to for oem /aftermarket rotors. I own a 2011 sti and they come factory with brembo rotors and pads. From my experience with r1 products, they are just as good if not better. The prices beat anyone out there any the staff is super friendly. Another plus is they give out discounts like candy! read more

Great company. I ordered front and rear rotors for my Audi and they came as promised. The front rotors were damaged and lost in the mail and I called them after not receiving them for a week and they sent me new ones for free. read more

Great place to get brakes. They helped me out a lot because I really didn't know what I needed, all I knew was that my car was making squeaky noises. So I called them and their reps helped me out a lot, they slowly explained to me what I needed and gave me different choices on what I wanted. I wanted something at a good price and effective because I was on a budget! Good service. Highly Recommended read more

Great service, great brake performance parts and very competitive prices! Totally recommend!

Customer service is top notch. All of the representatives were able to assist in resolving an issue and misunderstanding which they corrected. THANK YOU for standing by your product and service! read more

I just wanted to say these rotors are top notch. They went on smoothly and had no issues with them on my 2010 hyundai genesis coupe 3.8 track edition . The quality of response I got from them was very quick and they take pride in their customer satisfaction. This is a one stop shop for all your braking needs. Thank you. read more

Ordered front rotors,pads,and hardware. Took 9 days to get here. Not a big deal, but when it gets here after 9 days everything should be there. Started opening the box and all I have are 2 rotors and the hardware....come on guys! Get it together. I called customer service who was extremely nice, so no issue there, but she stated that she could put it on the rush list and it might get here by the weekend. I'm not very hopeful of that see how it took 9 days to get here the first time. I won't use them again. Positive notes: customer service, easy to order online. Extremely Negetive notes: All the stuff you paid for probably won't get there till last minute, and everything is probably not in the box. No overnight for their shipping teams screw ups. If you have a month to wait these are your guys though! read more

Recently bought some rotors and brakes for my 2009 RX Lexus. Work with James, he was helpful and knew his stuff. Really satisfied with the items and products, great quality. I would definitely purchase more items from them since now i upgraded my car. Prices are good and affordable. Great performance once its fully broken in. I would highly recommend this place for all aftermarket rotors and brakes. read more

Heard about this place from a friend who recommended me here. And I must say, I'm glad I listened to him. Any types of brakes or rotors that you need and they have them. They offer quality rotors at an affordable price. The service was great and I would come back here in a heart beat. Highly recommend this place. read more

R1 has been there for my stopping needs through 3 separate cars. Rotors and pads, they always have exactly what I need; in stock and orders are executed quickly and shipped promptly. read more

Just got a set of Premium Cross Drilled rotors for my girlfriend's Chevy HHR. This is the third set of rotors from R1 and will be coming back for future vehicles! Great product and pricing. Their staff is awesome and helpful! Please add classic car brakes to your line up guys! read more

despite a minor inconvenience that occurred that i had with them they have great customer service and are able to fix any problems that happened throughout the process of purchasing a product from them i will definitely be purchasing from them again! read more

Great guys with the best brakes. Highly recommend it to anyone looking to upgrade or just oem brake parts. read more

R1 Concepts - R1 Concepts HQ - Auto Parts & Supplies Near Me - Carson, California

Just purchased my eline drilled and slotted brakes for my 07 BMW 328i! Shipped even QUICKER than i expected. Was some mishaps on the order but I called and they got everything sorted out within the same day ! Great guys. 10/10 customer service and parts! read more

Friendly staff quick and simple process to pick up and prices are very fair great place to get get your brakes!

Came here to get some new rotors and brake for my car since they were in the local area for me. They had slight issues with the will call pickup. Joe the customer service managerwas quick to fix everything and got me going my way! Thanks joe for the best customer service I've seen in a long time. read more

I bought the drilled and slotted e line rotors and pads for my Lincoln Navigator and recently on a long slow down hill drive through a park doing 30 mph the car in front of me stopped suddenly to avoid wildlife and my brakes faded out completely and I leaned on the horn to make them move or I would have hit them with my wife and two kids in the truck . When I called customer service I wanted a full refund and I will put stock brakes back on but I went over the warranty by a couple of months and was told sorry ,too late. When I purchased the order they sent the wrong parts twice so it was actually months from the time of purchase till I received the correct parts and installed them so in my mind they are still under warranty. I will not be a repeat customer,Fool me once, shame on you, etc... read more

Been using r1 for years on my bimmer... r1 never seem to disappoint me... great customer service and the selection they offer is everything most people wanted. read more

This place is dope! Will call is fast and reliable. Also the aesthetics of the inside is very nice. Friendly staff as well! Highly recommend. read more

Really great customer service and the merchandise is in stock always been wanting r1concepts rotos, and for a great price i got them read more

R1 Concepts - Auto Parts & Supplies Near Me - Carson, California

Great service by James! First time here and got a great deal will come back and definitely come back

I am happy to report that I am a returning customer of R1 and am overjoyed with the sales, service and support they have provided me. I have purchased again because there products and pricing are exceptional. It was a no hassle transaction for high quality parts for my cars. I originally put a full system on my SAAB and it has preformed without fail. When my son need to replace his brake drums it was no question where we would purchase them. We purchased drums and pads for his car a Mazda Protege. I would highly recommend R1 to anyone who seeks value and ease of transactions. I am a returning customer and would highly recommend they to you and your family as mine rides in there high proformace parts. read more

I love this place been buying my brakes and rotors here for 6 years. they Always have some discounts sales going on and that's what I like good prices, and the staff is awesome.keep up the good work read more

Ordered brake pads for my 2012 BMW X3 and had a slight issue with fitment. Joe called me back and took care of it. I appreciate the responsiveness with their company, and the quality products. Thanks! read more

READ THIS FIRST... Full kit front/rear pads/rotors Not sure where these good reviews come from but after riding with these for 5000-10000 miles i realize they have failed miserably. I assume the rotors are warped based on the symptoms, who knows what else. visually things look fine but wow, what a mess when i actually need to use my brakes. shaking, moaning subtle grinding. Totally disappointing. Wouldn't consider another R1 concept purchase no matter the price. Being that i already have to replace at the least the rotors im putting out more then i would for a real top of the line kit. YES, I tried contacting R1 several times via emails that were right on time pre purchase but post purchase? zero response with any issues i have had with this set. Live and lean for me but YOU still have a chance to look elsewhere. You have been warned. R1 do you realize its not helpful to us leaving your own reviews? Only place these high marks could come from. No, im not a hater trying to be a helper. Wish i was warned about this product. read more

Quality product with engineering and manufacturing done right. Awesome people and legit shop to check out.

Last Monday I got a call from Joe at R1 Concepts (I had already reordered Brake pads and Rotors from Auto Anything and was assured they were in stock and would be shipped out Monday). I had a lengthy conversation with Joe and felt he was very open in discussing the issue, brakes in general and doing business as R1 Concepts. In the end he acknowledged they had "dropped the ball" on not contacting me about the delay and stating that he wanted to have an opportunity to secure my business, because he felt his product was great and that notwithstanding this exception, they were very focused on customer service. The cost of the same brake package from R1 Concepts was over $100 less and the rotors were machined with "slots" which is supposed to improve the stopping power. All in all, more value for less money with R1 Concepts. I agreed to his offer and called to cancel my other order. Too late, the items had already been shipped, but they agreed to take them back but I had to pay the return shipping (Fair enough, I think). This time Joe kept me up to date on the status of the Rotors and Pads and they were delivered as promised. They are installed on the car and are doing their job. I'll post other updates as I put some miles on the car. Joe did a great job and although I had a delay of over a week with my car "breakless", once Joe "got on it", things went well and I'm now open to contacting them first, when I next need brakes. read more

Best place I know for any thing involving breaks...like the chill atmosphere when walk in nice staff...always recommend them to ppl!

By far the best brakes and rotors I've ever purchased. The quality and workmanship is beyond compare and the pricing cant be beat. And on top of that they look very stylish with my open faced rims. read more

Came to R1 concepts to replace my break pads they had great customer service and everything I need was already saved in the system from my last visit and ready to go. read more

Awesome place!! Gave me the drilled and slotted rotors and brake pads I needed for my Mercedes Benz CLK 320 at an awesome price. My Benz looks hot!!! read more

Do not buy from this company. I purchased brakes and rotor system for my 2016 infiniti qx60. Six sets of brake pads later (1 set which was given to me by this company), the rotors continue to damage brakepads within a 6 week time frame(no excess driving nor braking). They send me a "warranty set of rotors" but the brakepads arent included, how convenient . If you are going to sell a product make sure is grade A quality, not grade C for crap. You'll bypass this review and then regret overlooking it later. read more

Awesome place!!!! Love the product. Probably the best upgrade on my Bimmer!!! Definitely recommend these products.