Isaiah was a real blessing. I was heading to class when, on the 105, my engine overheating light came on, prompting me to drive slowly to cool the engine. However, a few minutes later, it was calling the service center because my engine was still overheated. Fortunately, I was near Imperial and was able to park at this O'Reilly location. While waiting for the tow truck, I noticed the coolant container was dry, which is another reason I plan to leave a review for the BMW dealership--more on that later. But anyway, back to Isaiah and his heroics. Once the engine cooled down and we checked the coolant levels, he confirmed that no coolant had been added to the car. After I confirmed our vehicle was not smoking or shaking, I bought some coolant. After a few minutes, 'ol Dustie was back up and running smoothly with no further issues. If it weren't for Isaiah and Julio, the tow truck driver from OC Roadside, I would have been in a bad spot. I cannot thank both of them enough. read more

I like to Thank Isaiah for all his help this morning, this guy here was very helpful and has excellent customer service skills! I needed a car battery and Isaiah first tested out the battery and alternator and yes confirmed the battery needed to be replaced, he was able to replace it in a matter of minutes. Customer service at this location, Norwalk CA is above and beyond. I highly recommend this location for all you Auto needs. read more

Paula C was professional helpful and kind. She made me feel like a valued customer. She didn't waste my time she helped me get the Discount from my cell phone through the text messages and I drove past 25 Auto Parts Stores to come see her. I highly recommend read more

Customer service at this location is above and beyond. Came in with an issue power wise on my 1997 mercedes . Tested out battery and alternator Rommel Diaz store manager was professional helpful and very excellent on customer service. Turns out my battery was old and not holding charge and also my alternator in the near future will need to be replaced unfortunately I had no tools with me at the time Rommel went out of his way to help me remove and install the new battery. This location made my experience pleasant and made it comfortable trust worthy and will be a regular customer. Great customer service is hard to find now a days. My experience was awesome and I hope this review helps you guys and allows you to give this location an opportunity to service your vehicle needs. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Norwalk, California

Needed my keyless car remote battery replaced. The man in the picture asked me to open the key, I told him I didn't know how, he replied, "me neither, " I asked if someone else can help me, he responded, " I'm trying to help you." He walked away into the back, then came back & said, "no one can help you, wait for the girl" While I was waiting, a man walked in speaking Spanish, the clerk (in the pic) stated, "I don't know what your saying, I don't speak Spanish" & stood there. The man looked around, ten left the store. After waiting 7mins, a girl walked into the store, then tended to me. She took my Car key in the back, then she came back & stated "we can't open the key to see which battery you have, because it's a newer model & we don't want to jeopardize it" I asked her where else can I go to get help, she said "I don't know" then she asked the man in the picture, he shrugged his shoulders" I reiterated, "so you can't direct me elsewhere?" She stated, "no sorry." I left the store after taking a picture of the clerk, who seemed pleased for his photo op. Went to Auto Zone, walked in, stated what I needed & the gentleman took my car key (without asking questions) , open it, replaced my battery & asked, "do you need anything else?" I stated no, paid my $6 & thanked him! The whole transaction took less than 7mins. Not sure why this company & the people they've employed are not providing customer service. read more

Car maintenance is important to retaining some value on your car, preventing breakdowns and savin money. I usually go with Kragen or Pep boys for parts. I used to come to this Kragen before I discovered more convenient ones. However, near the 5, on Imperial & Pioneer this place is not exactly in the woods. I come here if they have a sale on batteries where I can get them cheaper than battery places. If they have sales on air filters, coolant, washer fluid and accessories cheaper than wal-mart I will come here. I also come here or Pep boys for spark plugs and certain repair parts, sometimes tires if they beat out the tire places prices. This particular store is in a great location where you can grab a thrifty ice cream cone, some fish n chips, frutti tutti or a cool beverage. The place is clean for an autoparts store, and organized in the same manner. I have bought various minor repair and maintenance parts here but I have never purchased specialty repair items, not that I would be opposed to. I will probably be back to purchase a dragon steering wheel cover I saw. read more

O'Reilly Auto Parts - Dragon steering wheel cover - Auto Parts & Supplies Near Me - Norwalk, California

2/22/2020 I called my local O'Reilly store#3075 20 minutes before closing to ask for a single part and I confirmed with the rep that I will be there in 7 min before closing. The rep knew I was coming and once I drove to the front of the store 10 minutes before closing the guy was already locking up the front doors. I parked my car and walked up to the doors knocking in hope of someone to open. I did see someone in the back shelf's that totally saw me knocking but hid away anyway. Very disappointed. Now I drove 20 miles away to a 24 hours AutoZone and I spend over 500$ in parts to finish my project. Sorry O'Reillys store#3075 for losing a customer. read more

I came in last night 9/25/2021 spoke to a gentleman name Steven he took good care of me and had all the parts I needed to my power steering and if you need any parts you could cross references you part number to theirs works out perfect. I'm making this my store from here on out. Steven thanks again for all your help. read more

Good customer service! We're able to help me find the Right headlight because I know nothing about cars. They don't answer their phone though :( I was wondering their store hours due to Covid. But they were open (: read more

Honestly, I came in really peeved cause I was told they me on the phone - some gentleman, that they carried U locks 30 min later I arrive on my bike because it worked out perfectly with my trip, and they don't have it. But now I'm stuck and need a bike lock lol so I have to buy it. Danica tried though so it made me calmer and I appreciated that. read more

Here are some before and after pictures I went into O'Reilly's looking for something to remove hard water spots off my mirrors and this product really works I highly recommended read more

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I purchased a pair of 22" Rain-X Latitude Wiper Blades from here and they charged me $37 ea. I didn't do my due diligence and shop around for a better bargain, but Walmart has them on sale for around $17 each, normally around $19 ea. O'Reilly's is a rip off! I will never set foot in their store again. read more

Arturo changed my headlamp even though they usually don't do that sort of thing after dark. He came thru for me at the last minute and was kind and efficient. I will definitely go back again for my auto needs! read more

I came here yesterday to buy a brake light for my Fiat. There was no line so I went right up to the front, since there were no other customers. The lady that was working was extremely helpful, as were her coworkers. She even let me borrow two screwdrivers so I can get the job done right then and there. I appreciated it. It was my first time at an O'Reilly's and it was a nice experience. I've always gone to Auto Zone. I'll be back to this one, if it is what is closest to me. :) Thank you again! read more

Came in today and there was no one. No one greeted me or asked me if I needed help I had to stand there until finally someone noticed me. The man that came out was named Jhun and he was the worst he made me feel stupid for not knowing what motor oil I needed for my car. And as I was walking away from to go look for a different motor oil and I told him "well I don't know which one to get and you're not even helping me you're just standing there" and he yelled at me "WHAT!?" And I just kept walking towards the motor oil section and it was until then that he finally came and gave me the cheapest one. After the transaction he didn't even thank me or anything he just handed me my receipt. Jhun has the worst customer service, very rude and disrespectful. read more

It is Jan 18, 2018 8:04pm and I am standing in a 2 person line here for the last 24 minutes. I came in for one bottle of Zerex antifreeze. There are 2 employees working here at the moment. One helplessly helping a gentleman with a part, who still can't figure out what they have or don't have for his needs. The other looking to help this guy return oil. Will post updates in 30 minutes from now if I am still standing in line. I just want to put some coolant in my car and go home. read more

7/22/2018 We were on our way home to San Diego County from having driven a very long distance. Soon, our battery light came on and we started hearing a whining noise so we pulled off the I-5. It was nearing 8:15 p.m., Sunday and we were lucky enough to find this OReilly store still open. To our relief, even as the manager and assistant were in the process of cleaning up and preparing to lock the doors, they both gladly received us as we explained our problem. Not only were they both friendly, but very helpful as well. The assistant came out to our vehicle and used a meter to diagnose our electrical problem. Then they suggested that we add coolant since we were low. Since they are not mechanics, their attention to our situation was fully appreciated. Based on this experience, we will definitely seek out another O'Reilly store if we need anything like this again. Great service! Thank you! read more

I believe Danica and Sergio are doing a great job, I recently moved here and needed a new alternator and battery on my Toyota , they had what I needed in stock. read more

This is the worst parts store around, first off they never have anything in stock, 2nd they always have one worker in the most busiest time of the day. Then you have the moron that works in the front who can't even speak English. Who hires these morons very disappointed. Won't shop here again. read more

I found the customer service at this O'Reilly to be an absolute joke! After I bought an alternator that didn't work it took 5+ months and never got the manager John to do anything....He couldn't even return a phone call. After calling their corporate number 4 days in a row I got a call from someone and got taken care of! Customer service is nonexistent!!!! read more

Where does the line start, it is a cluster in here? This was my go to spot for many many years. Now it is blah. the guys working are very nice all the time and will help you with anything you need help with. Just bought some windshield wipers and I see at Napa then very next day the wipers are more 50% less than the O'reilly price. Huge fail. Returned and now NAPA will get my first look going forward. Its that simple. read more

The absolite worst OReillys Ive ever stepped foot in. The staff were not helpful. In fact I was told to "google it" when asking advice on specific products. Then another gentleman stated the product I had in my hand would not do the job it states it will do on the package...Why are you selling it then? I might as well purchase from AutoZone online if Im going through all that trouble of Googling items. Instead how about we educate the customer service staff on how to assist customers about their products. A little pep in their step wouldnt hurt either...it felt like I was following a sloth down the aisle. read more

I'm posting a new review because I have since gone back there a few times with better experiences. When I am approaching the cashier they help me right away, I don't have to wait at all. I asked some questions about car batteries and they were very helpful, especially the asian gentleman. What I like best is that they started sending me $5 cards in the mail which I can use for anything. I have received two of them so far. Those cards are very useful and help me save a lot of money. read more

Will not try this place ever again. As soon I as waited for help at the cashier, the worker asked people BEHIND me so he could ring up their items although I was in front of them!!! Invisible powers I did not know I had. The firsst time I went , the guy asked my 5 times what color I wanted for my touch up paint and after the 5th time, I left. WILL NEVER GO THERE AGAIN!!!!!!!!!!!!!!!!!!!!! read more