Thanks Juan & O'Reillys - Downey! This is the third bulb…read moreI've needed for my front and now rear brake light, in the past year, Juan has been there, and O'Reilly has had the parts!! Thank you for always changing the lights out, it's something I could never do. I certainly appreciate it Juan! (I of course, always give him something extra as he does not survive on good looks & charm alone!)

They see me standing there ready to purchase my oil but they decide to leave the register and start…read moreto do inventory with no acknowledgement what so ever of my presence, I honestly should have just walked out with the oil maybe then they would have acknowledged me.

Bought a new car battery for only $125 dollars everywhere else I checked was like $100 dollars more…read moreand I will never buy another new battery from Autozone , bought the one I replaced For $226 3 1/2 years ago and it completely failed at 2 months after the replacement period of 3 years, and the Autozone person told me he was going to be very honest with me after I tried to see if they could do anything about my situation and he told me that the quality in the manufacturing process is intentionally subpar so that the corporation can try to earn your business every 3 years but they didn't have me as a repeat customer again after he told me that instead I researched The Napa corporation and they want the customer to have longevity with their batteries so with that being said I will buy my car batteries from Napa from now on and that $125 had a 20 % triple AAA discount by the way. Thank you very much Napa Auto Parts

This was the 3rd Napa store I had to go to since NAPA closed 2 store near my house. I drove to the…read morenew store At Lakewood and Alondra not knowing it is a franchise store does not honor defective batteries. My truck battery was 1 yr 2 months old. I found the Downey store which not close to my house and they said no receipt no battery replacement. I asked doesn't this company have a date base that shows my information. She said no. I told her NAPA SUCKS. Which they do all auto parts stores have your information. I will never buy anything from Napa again and will tell all my friends. I was forced to add 1 star or would not allow me to post.

Big shout to Soto he's very helpful and understanding his communication is a 10/10…read more I come here often for my car parts.

It's an amazing place always out the part sound looking for. If they don't they can order it for…read moreyou and usually the same day

This is simply the BEST place to buy your auto parts!…read more Not only do they have the hard-to-find parts that you will struggle to find at other stores. But, their prices are 5% to 10% less than other auto parts chain stores too! And, the parts are name-brand quality items, not cheap discount trash! That's super-important, especially in this day and age, where cheap Chinese knock-off parts have replaced so many of the high-quality items. Trust me, you don't save anything by using the cheapest parts! You end up doing the job over again and paying TWICE rather than spending a little more the first time! Cheap imported parts may not even fit, or work as they should. So, get the best parts that you can find! YADIRA (young female) helped me today and she definitely went out of her way to find exactly what I needed. She spent 7 and 8 minutes in the back looking, rather than just saying we don't have it, which is what so many other people would have said. Yadira earns a AAA+ rating for her proficiency and work ethic! Excellent customer-service skills, which is definitely rare in this day and age! But, be sure to use this NAPA store, not the one in Stanton. Because the manager at that location is the exact OPPOSITE of helpful. They carry specialty items here too, that chain stores simply do not stock because of low sales volume. I purchased anti-seize compound, which prevents threaded fasteners from becoming corroded and hard to disassemble. Most stores do not have that item. All in all, if you repair your own vehicle, then this is your best source for whatever you need. If they don't have it, they will order it. As a vehicle owner, the more you can do for yourself, the better off you will be. Auto repair shops use a time-based compensation system, so the technicians struggle to complete the job in the time they are paid for. What that means is they often rush, and eliminate anything that can be skipped. It's not uncommon to find missing fasteners that were never replaced. The technicians have no time to do careful work and you, the vehicle owner, will suffer as a result of that. Also, making your own repairs will save you MONEY, as well. Most likely hundreds of dollars, since shop labor time runs around $200 per hour or more. Plus, your vehicle will be more reliable as well, because you are the one staying on top of the service needs. If you're a beginner, there are two excellent sources for information to guide you through most repairs. First, you can buy the repair manual for your specific vehicle. It will show you everything with the possible exception of rebuilding the transmission, because that is a complicated job. YouTube also has videos that show you the exact steps needed to do common repairs. I urge you to watch a video first, and see someone else doing it, before you begin. Even if you just do oil changes yourself, you end up saving money and time! So, don't hesitate to tackle the common repairs that your vehicle requires. Buy latex gloves, so your hands stay clean! And, definitely safety glasses too, to protect your eyes. Learn all the safety requirements as well, like no loose hair or clothing when you are working on a running engine. If you're brand-new to using hand tools, there are books and videos that show you how to get started. So, don't assume you lack the skills to do most basic auto repairs. The money you save on labor will pay for all the tools and repair equipment that you will need. You are really investing in what's needed to keep your car in good operating condition. Most people do NOT do any of this. They simply drive their car until something is clearly wrong and then they pay outrageous prices to get it repaired. That's the most expensive way to go! BTW, this store carries high-quality VACUUM HOSE too! Not the cheap Chinese stuff that you find in other stores! One of the best things you can do is to inspect all of your rubber hoses and belts, especially if your car is 5 years old or more! Engine-compartment heat takes a toll on rubber belts and hoses and it's not uncommon to have vacuum leaks in rubber hoses that have cracked. If you have a check-engine warning light on, it's possible that the fault is from a vacuum leak in a worn-out rubber line. Fluids have a lifespan as well. The coolant. The brake fluid. The transmission oil. All of these things should be changed after years of use. The only downside of this store is that you must pay in advance for items that are not in stock. And, that's because people call and request special-order items and then fail to come and make the purchase, leaving the store holding an item that they do not normally stock. But, other than that, I'd say you can't go wrong with this store and these counter workers! Much better than average, is the score I'd give them. You should have little to NO PROBLEMS here, at this location. I certainly am satisfied with my purchase today!

Had the best customer service from Santos. Very patient, detailed and extremely knowledgeable about…read moreauto parts. Went over and beyond with helping us out. Deserves a raise!

Oh my gosh. 10/10 thanks guys…read more I'm a single girl whose car broke down nearby while traveling solo up the state. I was so incredibly stressed out, and I felt bad about arriving to their shop within 45 minutes of them closing. Right away Ricardo saw my stress and was compassionate and thoughtful in managing my expectations for the car. By closing time, they had a diagnosis that it was totaled, but they gave me another ~45 minutes to gather my things and make travel arrangements. The whole team I interacted with was very compassionate and kind to me throughout this process. They even offered to hold my car for a couple of days to allow me to get back home safely and make arrangements for a tow. Thank you pep boys at Lakewood Blvd! You guys really helped me out and kept my spirits up in a time of distress.

Car runs great have a oil change done an other things on my van great employees an beautiful boss…read morelady 100% 9/26/2026

Super thankful for Ivan and Mario! I couldn't have asked for a better experience! I pulled up the…read morejiffy lube because there was a sudden loud and painful sound on my car. They took my car inspected it and reassured me during the whole process!! They fixed my car and let me know what else I needed done to it within 15 minutes!! id give 10 stars if I could

I want to express my sincere gratitude to Mario the mechanic at Jiffy Lube in Bellflower, CA…read more I was visiting Bellflower from out of town yesterday and found myself in a stressful situation with my vehicle. As a senior citizen from a rural community, far from home, I was worried about whether my car could make the three-hour drive back home through heavy traffic. I was tired, concerned, and unsure what to do. I decided to take my car to the nearby Bellflower Jiffly Lube. The Jiffy Lube greeter lady told me that she would ask their top mechanic, Mario, to give me 10 minutes of time to look at my car problem. Mario offered to take a quick courtesy look at my car, near the end of a long, hot work day. He took the time to look at my engine, helped me with my oil issue, topped off my oil with a half quart of oil (two weeks removed from my Jiffy Lube full oil change service back at home) and worked diligently to coach me on how to get my car back in good working condition. What impressed me most was Mario's attitude. He was patient, empathetic, and genuinely kind and helpful throughout the entire experience. My family has been loyal Jiffy Lube customers in our small rural hometown for decades, and Mario reminded me why. He simply said he wanted to help, if he could. That kind of compassion and service is rare these days. Congratulations, Jiffy Lube, for hiring such intelligent and helpful employees! Thank You, Mario! I understood Mario's diagnosis of my engine problem, and was easily able to take Mario's advice, purchase a maintenenace product he recommemded from the near-by auto parts store (Mario gave me perfect directions to find the auto parts store) and using the product as Mario had recommended, my engine alert light went out, the car began running perfectly again, and I was able to make the 3-hour trip back home safely, smoothly, and with full peace of mind. He did an excellent job accurately diagnosing my problem, and coaching me on how to fix my car. More importantly, however, he demonstrated automotive expertise (and true kindness) when I needed it most, far from home. He reminded me that there are still good people (and good companies) in the world! Jiffy Lube is fortunate to have an employee like Mario. Thank you, Mario, for your outstanding service and for helping a senior in my time of need. My wife and I will continue to be loyal long-term customers of Jiffy Lube. Thank You!

JP here, Noe .B, and Mel .C were the duo of the year…read moreThey simply made car shopping easy and relaxing I couldn't have had a way more smooth experience than I had with other dealers They are, welcoming, accommodating, friendly, and straight to the point. This was a last minute errand I did at the end of the day. Within 4-5 hours I got a new civic to take under my arm. Couldn't be more grateful and pleased with the experience Noe and Mel gave me. I highly recommend to check out Honda World in Downy, CA.

We just leased a Honda Prologue Elite and couldn't be happier with the experience! I contacted…read moreseveral dealerships, and this Honda was the only one that came straight out the gate with their best quote: no gimmicks, no runaround. Only after I had this quote in hand did another dealer try to come back with an offer that was $20 less a month for the Prologue Touring, but by then the decision was already easy. The Prologue Elite is such a great choice: it drives incredibly smooth and quiet, the range is impressive, and the fast-charging capability makes it easy to keep moving. Inside, the cabin feels spacious and premium, with comfortable seating. The tech is user-friendly and intuitive, a plus for my tech-challenged self. Najma showed us the car and gave a clear recap that made everything easy to process: it never once felt like we were being "sold." Michael Lopez also stepped in to make sure we fully understood all the terms and details, and he added a personal touch that made us feel completely comfortable. Hugo took care of the leasing paperwork, and I really appreciated that he wasn't pushing anything extra, no surprise add-ons, just exactly what we had been quoted. On top of all that, the building itself is modern, welcoming, and stocked with awesome snacks and coffee. Plus, you can charge your car for free here, which is such a great perk. If you're looking for a transparent, no-hassle, and genuinely positive experience, I'd absolutely recommend this Honda team.

A week prior to making my decision on purchasing a vehicle I met Ernesto. I just loved his approach…read morewithout pressuring me I kept 100% with him and he did the same. I went back on 5/22/26 and he showed me the 2026 Kicks which I'm in love with but I wanted a specific color. He was patient with me even when I was close on walking out, Ernesto didn't give up on me and my decision he even out his way to get me the color I wanted. I walked out HAPPY and satisfied with my decision and purchase. I highly recommend Ernesto as your next sales person. Thanks Ernesto!!

This place is not helpful I came here two weeks in a row to…read moretry to service my car's electrical problems, and each time I came and they were trying to charge me more and more just to diagnose my car. Never coming back here