I had an excellent experience at AutoZone on S Pioneer Boulevard in Norwalk. Thanks to the manager Eddie Munoz. I originally came in looking for a cabin air filter and refrigerant for my A/C, and he went above and beyond to help me. He took the time to diagnose the issue, explained everything clearly, and made sure I got all the parts and supplies I needed. He was knowledgeable, patient, and genuinely cared about helping instead of just making a sale. Great customer service like this is hard to find these days. Thank you for going the extra mile. I truly appreciate all of your help! read more

Thanks Fabian it was too easy too quick to get my life warranty replace Honestly, I always get the same service here, but I'm too lazy to drive 10 more minutes away from home read more

Came in needing a quick battery replacement and Bernie took care of it fast and professionally. Super straightforward and he knew exactly what he was doing. He got my car running again in no time and made the whole process easy. read more

10/10 service. Lady at the register is knowledgeable and helpful. You guys can call ahead and check if items are in stock.

Belinda was very helpful in checking my battery and helping me find a replacement. Thanks Martin for helping me switch out the old battery for the new one. Great service. read more

I bought a brand new duralast battery and its not working and they do not want to replace it. They want to charge it for 2hrs for a brand new battery i have to come back in 2hrs! And when i came back they replaced it. They admitted its a bad battery! Wow?? I have to wait 2hrs for a brand new battery! Don buy from here. Worker michael F. Was rude too! Dont want to help out. Careful when u buy here! read more

I went in for a key fob battery and literally every person in the store was rude they would not tell me what kind of key battery it was I had to google it then they told me to get it my self I have legs and they wouldn't replace it for me. Every auto zone I have gone to looks it up and replaces it for me I am not a car person and do not know how to do this. Worst experience ever so unprofessional, will never shop there again. Will be ordering from Amazon from now on since I had to watch a YouTube video on how to replace it and now how to do it, this whole store is the worst, read more

I went in last week to get brake pads, and I was being helped by a young girl named Belinda. She was helping me find what I needed and next thing I know she just disappears and I see her helping other customers and left me standing there for 15 minutes completely ignoring me and walking by me. That is absolutely horrible customer service and very rude I've never had that happen before now I know to take my business elsewhere where. I'm not one to leva bad reviews but I was so appalled by the experience I had. read more

This location is a lot better than the one on Studebaker. The over all experience is much more welcoming and calm. We were greeted at the door and we shopped around in peace. Reason why I'm only able to give this location 4 stars is because they had expired soda(expired in September) in the fridge that we bought but they accommodate us and refund with no problem. Employees are 100% good with customer service. read more

I couldn't believe the Amazing customer service that I got here just the whole selection and these guys really know their stuff they were able to get me back on the road right away Louise and his team. Renee went the extra mile to make sure that I have the equipment and parts that I made strongly recommended claim facility easy parking. read more

Jillian was very helpful with finding the right filters for my Acura. It's great customer service like this that makes me want to come back to visit this store! Thank you Jillian for your great help and kind demeanor. read more

Brian P. helped me with my new battery today. He installed it and answered all of my questions. Thank you for helping me out Brian. Happy holidays read more

I have never written a review, but I wanted to give a shoutout to Angel L. He was incredibly kind and helpful, I had a great experience at this store thanks to him! He's a true gem! read more

Autozone. Another business that gets a really bad rap. Whenever you need auto parts, Autozone has the part or can get the part, usually the same day. Gone are the days when we would buy a part and have to wait 3-5 days to get it. Most Yelpers that are highly critical of Autozone should realize that Autozone can only do so much for you. If a wanna-be mechanic misdiagnoses your personal vehicle, then Autozone is not at fault if you purchased the wrong part. Autozone can only do so much for you, while highly critical Yelpers indefinitely postpone the preventative maintenance on their personal vehicles until their car finally breaks down. That is also not Autozone's fault, please remember that before you disparage any auto parts reseller. Best, Jordan read more

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Michael McKinley helped us out today. He was ready to answer all our questions. He was really pleasant and helped change my head light definitely will be returning to this location. Also, Luis the manager has very good customer service. read more

First time ever ordering from my app today. I went in to pick up my items and Since it was my first time ever ordering I wasn't sure about the process of picking up . the gentlemen with the colored eyes( I didn't get his name) who assisted me was very kind and friendly. He explain to me that I was supposed receive an email when my order was ready and even though my order was still not ready he was kind enough to go and get the items right there and then. I appreciate your help sir and for making me feel like me and my order were important! 5 stars! read more

The managements customer service is the worst. The manager Violet was unprofessional and condescending . As for the guys helping out in the front, they're awesome and I'm sorry they have to deal with that management. Go to O'Reilly instead. read more

I hate going to this location because how unprofessional the management is EVERYTIME . Luckily Mike T was so helpful and nice. I waited to pay and instead of this female employee, letting me know someone will help. She yells at another employee to help who was already busy with another customer. Then she yells for Mike ,instead of walking over to him. She made me feel so uncomfortable. When Mike tried to ring me up, we had an issue with a barcode coming up invaild . The two female managers were just talking about NON WORK related things and in Spanish. Mike tried getting them to help with the item, but they continued talking. We stared at them for a solid 2 mins before they acknowledged us. So they ladies that worked on 11-8 in am need to be properly trained. Honestly, just got to the autozone in Bellflower if you actually want decent customer service . read more

Nice and clean. Everything is organized to find anything you are looking for. Staff was very helpful . GlD they are close by.

Came in to buy a replacement for my headlights and I was immediately helped by Cruz. I wasn't sure as to what I needed, but Cruz was extremely helpful and went above and beyond to make sure I got exactly what was necessary. Luckily, my lights weren't very difficult to put into place, so I was able to get further assistance from him to get them installed as well. I'm very grateful for the exceptional customer service and the immediate assistance I was looking for! Highly recommend coming by for any of your car needs! read more

I ordered a repair manual on May 14 at 11am and got a confirmation email. An hour later my order was cancelled by Auto Zone. I called and asked for an online refund and they said contact my bank. The charge stayed Pending for 2 days and I was charged for the full amount TODAY, the 16th. If a refund was issued on the 14th as they say it would never would have been finalized 2 days later! Now they say 3 to 5 business days a refund will be issued. Hey, Auto Zone, you didn't have the item you said you had! And your keeping my money for 5 days! Nice job! read more

I went to this Autozone because my car battery was acting like it didn't want to be in my car any longer. As soon as I walked in the door Michael (Mike) asked me what I needed. I told him about the battery. He immediately grabbed the battery-checking device and headed to the parking lot. He opened the hood and discovered that on a Ford Escape, the battery is basically back by the firewall and covered halfway by the area where the windshield wipes are. A very difficult position. Mike checked the battery and it did need to be replaced. He said they would normally do the installation but it would take quite a while due to the positioning of the battery and the parts around it that would need to be removed to get it in and out. Norwalk Square does not allow car maintenance on the property. If it was an in and out he would have done it. I still appreciated the quick service, and the great attitude and would return for anything else I need. Thank you Mike! read more

I went to the store in Norwalk Square. The manager did not Honer the coupon and gave me a hard to do exchange since I was given the wrong product. Worst customer service ever. And he told me to never ever come back to his store. Do the managers own the store. Well, I am not coming back anyway read more

Don't come here !! Seriously just go to any other location the employees who are here late at night are lazy af . The so called employees they have in the front might as well ask the customers to not ask for anything because they just simply don't want to do it . I even called the corporate office because this is how horrible they were. Pls fire those night employees you have they are absolutely useless . You guys lost a loyal customer if you don't like your job you don't have to be there. They helped another customer while they told me they couldn't help me , now I see they just didn't want to. I was absolutely appalled especially since I had almost spend $300 . I hope you guys get a different night crew the one you guys have now sucks. read more

Terrible customer service. - they literally said "google it" when we asked them for availability of a part at other Autozones Incompetence - they gave us the wrong snow chain even though we gave them the right tire measurements. And we know that bc we gave the same measurements to Pep Boys and they gave us snow chains that fit. Pep Boys also offered to let us try it on without having to pay for it first; came out and checked to see if it fit properly; and gave us general advice for how to drive with snow chains as first time users. I do not recommend this Autozone to anyone. They were unable to help us, rude customer service, and have zero interest in providing a good customer experience. read more

Aaron Jovel went above and beyond to assist me and my small business needs I own a rental car company and this guy makes life so much easier for me! Thanks Aaron read more

I came here with a battery issue, Andres helped me out right away, and fixed the issue placed a new battery for me, I would definitely recommend this place and great Customer service thank you!! read more

So, I called in about a part that I needed and unfortunately it wasn't in stock. Xavier helped me find another location that had the part. When I couldn't find it online he was very helpful and went the extra mile to stay on the phone with me while I found the location and even gave me the address. Very helpful and I believe that's what excellent customer service is all about. I appreciate it man. read more

Terrible customer service. Came in to return items purchased online and the manager was so rude. Wasn't surprised based off all the other reviews. read more

I order 2 light bulb for my headlights 2016 Silverado 1500 v8 6/03/2021 the day I ordered them they had told me by Saturday 1:30 they would arrive and so I called Saturday and they said Monday or Tuesday they would coming I called Monday nothing so I gave them my number to hit me up to see when they arrive never got a call back so I just went and go my money back Worst customer service ever I rather go to O'Reilly Auto Parts way better customer service read more

Special thanks to Ryan for helping me out today I was in a super tight spot with my battery dying right outside the store, and he came to help me. Best customer service I've had at an Autozone in my life !!! read more

The manager was rude horrible customer service from him. He told employees to keep and eye on me I was profiled just because I said I didn't need help. read more

Well I come in into the store one guy their ask him for help but did not really wanted to help. Lucky I forgot his name. I was their to but shocks for my tool box. I know it's not coman. But thats way I need it help. Anyway this ather guy shorty with glasses. Told him the situation. Told him I was going to put a review to his store and that customer service goes along way. Well he help me and even help me put them on. But the other guy, be fore .and they know who am talking about. He gets 0 star. I don't wanna say I recommend people to come. But what they need in their is just more people that shows that they care for their job. And if they don't like helping people, cuse their job. Then do something else cause the owner could come In their and gets this negative service they will get fire. read more

This place was the worst I simply ordered the shell of my control of my Honda key they said that they would call me and never did so I went here and said that someone else came to pick it up and it wasn't me don't go here it's the worst.: read more

I came to auto zone to have my battery checked, Lloyd the store manager helped me. He was able to get me a good deal on my new battery and he also installed it for me. Great customer service! Thanks again Lloyd. read more

Got helped by I think his name is John, he wears glasses and has grey hair. He was awesome! Wonderful at recommending things & willing to help out & give tips on what to do. read more

Came to this location. Would not let me enter without a mask. Went all the way back home to get a mask. Upon returning, I saw that at least 2 employees without a mask at all, and 2 wearing the mask improperly. If you are going to enforce these mask regulations, then you need to make sure your employees do too. Will not return. read more

Went in for simple battery warranty swap. Sales associate Ryan I believe immediately acted unprofessional and scoffed when I asked for help to install. Told me to go get the battery out myself. He made me feel totally unwelcome. I had just come from another Autozone where they tested my battery which failed but since they didn't have the battery they referred me here. This guy reluctantly came and tested my battery to which he said it was perfectly fine and that the other associate from the other store was "incompentant." I think this dude purposely ran the wrong test so he wouldn't have to swap the battery. I left promptly to get away from this guy and went to a third Autozone to get tested again and sure enough, failed. Was able to get my battery swapped easily at another location. Do not go here, horrible experience. read more

I came here to check on my battery since my battery light was on, and a friend told me they could check it for free. The guy who helped me at the time told me that the battery was dead and that I needed a new battery. Since I didn't know any better at the time, I believed him and bought it and had it installed. He took my battery, and went inside. Not even a minute later when the car started did the battery light turn right back on. I went inside to talk to the manager, but she said that they don't do returns on batteries since they already installed it, and they wouldn't give me back my old battery, since at that point the battery wasn't the problem. She was dismissive as she said this, not even lifting her head to talk to me. After asking the guy switched the batteries why the light came back on even though he said it was just the battery that was the issue, his only response to me was "Well, you said it was okay to replace it." At that point, I knew they were only in it for the money, and didn't actually care about me, so I left. Very poor customer service, and very misleading and shady the way they handled it. The guy didn't bother checking if the alternator was the cause of the battery light, and he didn't even offer to charge my battery. He immediately said it was the battery that needed to be replaced. Keep in mind this car was bought recently, so the battery was already new when I got it. The manager and the employee knew what they were doing and didn't care that I got finessed. They just wanted to come up on a brand new battery, but they totally screwed me over in the process. I went to a different AutoZone, the one down the street on Rosecrans, and ended up buying a new alternator and installing it, which promptly removed my battery light. It hasn't come back on since then either, with it almost being a full year since I replaced it. They were helpful and didn't try to get more money of off me. Obviously now I know better about cars in general, but I would expect them to know how to properly diagnose an issue, seeing as they offer to help you with battery problems for free. Would never come back here again, even though it's closer to my house. read more

Dealing with an older car is an headache, but Chris and Yesenia are so helpful and nice. Thankyou so much for your help today! Thankyou!