I drove from Riverside to meet my girlfriend for dinner nearby this Pep Boys boys location and the check tire pressure light showed 3 out 4 for tires low. I pulled in after they closed the bay doors and walked in the store. The employees were awesome and opened a bay door to help me after hearing my situation. They quickly filled all my tires to the correct pressure and got me on my way safely. I enjoyed dinner with my girlfriend and got her home safely with no sign of the tire pressure going down. I'm very grateful for their kindness and would highly recommend anyone to give them their business. Most places these days would've just said they were closed, but they cared and made sure I was alright. read more

Edit: in response to Mae's reply here Thank you for the reply, Mae. Unfortunately, this response mirrors the same lack of commitment to customer satisfaction and follow‑through that I've already encountered. I've made five documented attempts to resolve this through the proper channels, and each one failed. I will not be sending a sixth follow‑up through a communication path that has already demonstrated it does not work. Pep Boys can review the case and take appropriate action on its own. My review stands as an accurate reflection of the experience. Original: The repair itself was completed correctly, but the communication at the store and afterward was extremely poor. The store closed for the day without notifying me, the service tracker wasn't updated until the next morning, and the part arrived late with no communication. I had to initiate every update myself. These store‑level issues were the start of a much larger communication problem. After the service, I received the standard internal survey that is automatically sent after a visit. I completed it honestly, but this was separate from my official complaint to corporate. The survey did not prompt them to address the communication issues I raised, nor did it trigger any corrective action. When I contacted corporate directly, I made multiple follow‑ups and was told several times that Field Leadership would contact me. No one ever did. My requests for escalation to Executive Customer Relations or Corporate Operations Leadership were ignored, and I continued receiving template responses that did not address the communication failures. Eventually, I received a call from the store, but at that point the issue had escalated far beyond what the store could address. The escalation chain failed at every level: store, Customer Relations, Field Leadership, and Operations oversight. The standard survey captured my feedback, but the official complaint process showed no accountability or follow‑through. After five follow‑ups and no meaningful communication, it's clear the issue is not the repair itself but the complete breakdown in accountability and communication. This experience warranted a 1‑star rating. read more

almost 3 years later, I'm still coming here getting amazing service from Brenda and the other crew members!!! I want to say thank you so much for taking care of my cars to where they are always running in great shape. Thank you so much for everything!!! read more

Pep Boys - My car years later still running like it's new - Auto Repair Near Me - Cerritos, California

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Michael at the Artesia Pep Boys is a total rockstar. I came in with a tire issue and was blown away when he remembered the exact history of my previous cars without even looking them up. It's that kind of personal touch and attention to detail that keeps me coming back. He and his team handled my car perfectly. Michael is overqualified in the best way possible--his professionalism and intelligence are top-tier. If the company is looking for their next great manager or executive, he's right there in Cerritos. Give this man a promotion! read more

I brought my car into Pep Boys thinking I had a "major oil leak situation." Not only did they fix it, but they also discovered my alternator belt was moments away from retiring early. Total lifesavers! Huge shoutout to Mike B, my go-to guy! He took incredible care of me from start to finish. Friendly, upbeat, and always on top of updates -- he made my car feel like a VIP. As a female it's comforting to have a person you can trust and rely on to take care of you. Fair pricing, great communication, and zero stress. If my car ever decides to be in trouble again, I'm heading straight back to Mike and the Pep Boys team. You've definitely earned a loyal fan! I would have given 10 but it only allows for 5 . read more

Brenda was really nice at the front. I needed an oil change and tire rotation. They said they would rotate my tires for free, which is great, however they put it on my invoice but when I inspected my tires, I discovered that they never rotated the tires. I was also charged a $10 fee for resetting the computer. Edit: I just discovered that they refilled my coolant for free, a $20-$45 savings. Plus one star back. read more

Abraham was exceptional, such great service from him and his team, so knowledgeable, he answered all my questions about tires.. the service was done quicker than expected. My car feels 100% better with the tires / service he recommended! I will definitely be coming back for service / tires here. Thank you abraham! read more

Fair pricing and good service. I've had all three of my son's cars as well as my own worked on for everything from AC repair to fluid replacement. They've always come through for me. read more

.not a good experience, I dropped off my vehicle at 10:30 am and they told me 4 hrs. I left spent $20 on Ubers just to get here and they have not even move the car from where I parked. I hope they improve their level of service because this is not acceptable. read more

Mike took care of my rental, got all of my services done in a timely manner. Ask for Mike for great service.

Had a diagnostic done Saturday and was told nothing was wrong with my car. Sunday my car stopped and the engine light came on. Took it somewhere else this morning and was told 3 different alerts came up. What the heck, Pepboys!!!! read more

My car had all these lights on. I came here and they said my car was fine. I went to the dealership of my car and the said my car had basically no oil. Never coming to pep boys they have went downhill read more

I had my oil changed here over a year ago and it was fine. I went back 1 month ago and my car was making a scary sound the moment I left. I live 25 miles away so took it to my mechanic in LA and found out they didn't screw my skid plate back on completely so it's been loose and banging around. They also threw the screws away so I have to pay another mechanic hundreds for parts and labor to order new screws and reattach. I've called 3 times over the past month and they haven't refunded me. I've been waiting for Abraham the manager to call but they won't? An oil change shouldn't take weeks to complete and $300 read more

Today was the first time I experienced horrible customer service at the PepBoys Cerritos (South Street) location. My family has patronized this establishment for at least 15+ years; personal and company issued vehicles - I have personally recommended family and friends use this location for tires and service repairs. Today, Abraham Rios (claims he's the only location manager), tried to steal $200 from my family by amending the original quoted service price for an alternator repair. When I had the vehicle towed to the facility by AAA I shared with Abraham that the vehicle was being towed and I needed an alternator - he's initial response was are you sure, you may need a battery. My response was, no I need an alternator. Abraham twisted his face and said you may need a battery, how do you know you need an alternator. I paused thinking I just shared the vehicle is being towed and I only need an alternator - I verbalized again I don't need a battery, just the alternator. Abraham says who told you that AAA. I responded, yes - two (2) AAA techs gave me the same diagnosis. Abraham began typing on his computer, then stated to me we can check the battery with our diagnostic to make sure it's not the battery - that would be $15.99. I repeated back $15.99. Abraham said yes. I immediately said I do not need that, just the alternator. Abraham began typing again - he finally gave me the quote of $1,074 for the alternator - parts and labor. I repeated $1,074 - Abraham said yes $1,074. I said let me call my husband - so I stepped away, called my husband, and shared the quote. I returned to the counter and told Abraham my husband said no. I left the facility and returned to work. I returned back to the PepBoys, approached Abraham and shared I talked to my husband and he said go away with the service. Abraham called me to advise that the battery looked like it needed to be replaced and my front headlamp was out. I told Abraham my husband can address the front headlamp and the battery was okay. Abraham proceeded to tell me that I could get pulled over for the headlamp and I should contact AAA about the battery warranty because it was leaking acid. I told Abraham my husband handled that last time with AAA so I'll have him address that. He said okay, your vehicle is almost ready. I was pleased that the vehicle was ready for pickup after only being there a few hours with no appointment. That feeling was short-lived because when I retrieved the vehicle Abraham charged me $1,275 (I was so upset that it may have been $1,274 - I'll keep saying $1,275 for the sake of conveying the story). I questioned what happened to the $1,074 - his response was it was always $1,275. I challenged the facts because I would have quoted my husband $1,275, not $1,074 (I definitely know it was $1,074 because Kia Cerritos quoted me $1402.80 labor, parts, warranty). Abraham's rude, condescending, sexist response was uncalled for. Throughout the debate over the quote I never resulted in calling him an outright liar, but to tell me I must be having a bad day speaks volumes to his character and the type of individual PepBoys elected to employ. I told Abraham I've been a loyal customer of PepBoys; never requesting a break in price, never demanding a special coupon, and referring friends and family to their establishment - that will definitely stop. Abraham then tells me fine I'll give you a discount - he immediately typed on his computer and the new price reflected $1,146.82. I told Abraham (repeatedly) no, put the price back to $1,275 - if he's standing on that was always the original quote then put it back so I can swipe my card. I told him I'm not having a bad day, I don't play games, I too work in customer service, and I have the money - the fact he tried to raise the price after service was completed is appalling. Abraham refused to change the final invoice back to $1,275 - at this point we argued over him putting the final quote back to what he alleged was the original quote. At this point I was beyond disgust so I paid the $1,146.82 and left the location. PepBoys has lost a loyal customer (family/customers), and I will be posting this through various platforms that provide an opportunity to leave a review on an establishment. read more

Worst place to go to for anything, took 4 hour for a simple oil change do not recommend at all

I'm extremely frustrated with my experience here. I was given a specific price for an oil change for my Mercedes Sprinter over the phone, but when I arrived the next day, the front desk staff changed the price and refused to budge. I went out of my way to come here before work, and to be treated like this as a repeat customer is unacceptable. I will not recommend this shop and am looking for a new mechanic. read more

They wanted to scalp us and charge $27 to pump some air into my tires. When we said no thanks, instead of just saying ok, they had to go out of their way and rudely say, "well good luck finding anywhere else then." No, you good luck getting someone to pay you $27 for air. Corporate will hear about this. read more

This was my first time purchasing tires from a commercial company. I bought 2 Starfire Solarus AS tires at Pepboys online and went to this location to have them installed. The website has special discounts that they do not offer in the store. Installing includes rotating (if applicable) and balancing of the tires. I save approximately $27 online. I'll take it - great value! The staff was friendly and helpful. This location is under pretty heavy construction at the time of this post, so being patient and understanding is recommended. read more

I brought my 2022 VW for servicing and I received an amazing customer care from Brenda F. She's very knowledgeable and gave me some good information regarding some parts and vehicles engines. Thank you so much Brenda you are one of a kind. I strongly recommend this place. read more

We had a tire issue and pulled into this Pep Boys. The gentleman that helped us reset our monitor and would not accept a tip. We would definitely come here again and recommend this place. We are from Northern California. read more

Came here for an Uber vehicle inspection, but they have a line and they're only letting one person in at a time you think it was back in the days of Covid. I wouldn't waste your time or money coming to this place find something else. read more

Do NOT go here, and if you do, do NOT leave anything of value in your car. They rooted through my center console and stole an item I foolishly left in plain sight, I guess. In my own car. I will never again go anywhere near this disgusting place. I don't do business with thieves. read more

Very nice price and services, EXCEPT, they fill my new tires to 50 PSI, very dangerous, PLEASE check or ask them to check tire pressure after the install your new tires , You don't want to blow up your new tire at the same day. ADDITION: The Brand New Tire For my Tesla Model Y come with ZERO warranty, the manager said all Performance Tire Don't carry Warranty. The New T1 ( Tesla OEM Tire ) Conti Pro Cont Arrived look dirty, it is brand new but look not stored well. But I never heard of New Tire has NO warranty. Good shop and Good Price but just very strange... Be aware and careful read more

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Wow things have improved in my opinion I made a reservation online and came in and though it took longer than I expected I still got my car in a much more reasonable time than other times I've been there. Service was good they did a inspection as well...Oil change with $20 coupon when i did the Online appointment automatically applied. tire rotation and air check...and since I was there I got the air filter replaced as well. Service Manager was nice and basically got everything done in just under 3 hours which was fine. Masks required etc.... read more

service amongst all employees sucked, there was a mechanic driving a customers car fast as heck almost hitting my car on my way out. It was a heavy set dude with glasses and a beard driving an orange car. read more

Wendy is great. I needed new tires and was looking for a specific brand. Wendy explained how different tires services give divergent prices. And one should be aware of the TIN (the year the tire was made) which accounts how nonreputable outlets can sell at a lower price, because they sell older stock. PepBoys like Costco get theirs from the same vendor. Wendy does not do "hard sell" techniques but explains clearly what I needed and what I don't. I also notice she has a pleasant and friendly rapport with customers. I asked how she seems to master her craft. And she said she's been here for 20 years. Look for Wendy. The others are also great, like the mechanic Casper. He explained the service he was going to do. I felt assured that he was doing a great job. Gio who took over Wendy during her break is as knowledgeable and trustworthy. By the way, the tires I needed were not available in store, but Wendy assured me they can be delivered in 30 minutes and true, in fact. Go Wendy. read more

I brought in my car and one of their techs forgot to put my car in jack mode, which damaged the sensors on my vehicle. I took the car to Tesla and they're charging me $900 to fix it. Their manager, Wendy refuses to help or take accountability for what happened. This has been an extremely terrible first time experience with Pepboys. Never recommending them or coming back after this. read more

This Pep Boys provides excellent service. The mechanics are knowledgeable. The prices are reasonable. Customer service: Wendy & Gio (or Jio) are honest about what service and recommended service(s) your vehicle needs. I enjoy bringing my cars here for service. Everyone is friendly and welcoming. read more

Mike this the BEST! My GLC needed new tires and Mike was extremely helpful and friendly with getting me EVERYTHING I needed! His communication was great and made my experience such a pleasure. He went above and beyond to educated me on what was required and shared future maintenance tips! I'll never go anywhere else! Mike needs to be promoted. I am amazed with his hospitality and efficiency which surpass the service I was accustomed to at the Benz dealership. Thanks Mike!! read more

Called about an oil change. Done it myself many times. I gave them the year, make and model. Told me the price was a little over $40 but there was a 25% coupon online making the oil change a little over $30. Downloaded the coupon, made an appointment online and headed over. They didn't have my appointment but said they would work me in. But now the cost was $50 with the coupon lowering the price to over $40 and I needed 7 quarts of oil. Had the car since 2008, never put more than 5 quarts of oil in it. Total bait and switch. Steve 562 347 8320 read more

SHADY PEOPLE! Do NOT go to this location. They will rip you off to make a commission. They told me I had to get my brake pads replaced. The worst part is that the dude told me that every time the brake pads get replaced, the rotors will also have to be replaced. That's BS. They wanted to charge me $1300. I took it to the dealership that I usually go to for a second opinion and they told me that the brakes and rotors are still in good condition. Pep Boys also told me that the fluids were low, but I just recently had them topped off. From now on, I will drive farther to my trusted dealership than drive a few miles to this pep boys location. Shame on this Cerritos location for trying to swindle people at a time like this with inflation. read more

Went for an oil change and Gio, the guy that helped me, seemed irritated that I was even there. He also said that the company stopped delivering oil for older vehicles and conveniently only the more expensive oils were available. This will definitely be my last time here. read more

receptionists are not friendly enough，and I will never come again. some of them are not professional, and I had a really bad experience. read more

First time coming here. My car is out of warranty and I do not really have a family mechanic. I took it here out of convenience but turns out they did a great job. Prices were reasonable and my car was ready, as promised. They provided me with a written inspection report with recommendations noted. They added pictures of my vehicles current condition so I can see for myself. Additionally, their invoice had a breakdown of all the charges including parts and labor. Therefore, complete transparency of all the charges. Honest work. read more

I took it in because I was having some noises coming from what seem to be my shocks. I thought maybe an alignment. I was then quoted $$2300 for rotors, front&back brakes they stressed me to at least get the rear ones done ASAP ...., a new axel(even though it was not leaking their words) ..... a friend suggested TIRE METRO/ Garden Grove Blvd. I rolled in early on a Saturday a little hung over because I'm debating whether or not I can afford to get a new car. Tire metro immediately spotted a nail in my tire. I paid 350 and it was for the front brakes and rotors with Honda dealer parts , finish in like 2 hours. Yeahhhh go to tire metro support small biz Pep said the rear brakes needed replacing but tire metro Saudi had 50% left and did NOT need replacing of pad or rotators. Definitely hit up tire metro Garden Grove they saved me 2000 bucks. No lies were told read more

So took my wife's car here and purchased four new tires, installation and alignment. After paying the sales person told me the mechanic was at lunch. When the mechanic came back from lunch he was removed from my car project and put onto another car project. So now here comes the second mechanic that works on my car for five minutes, and yes indeed now it was his lunch time and he promptly left. When he came back from lunch and continued working on my car he abruptly stopped when a cute young girl came in and needed air in her tires. He filled all her tires and then proceeded to flirt with her for another ten minutes while the office sales person stood there watching him but not telling him to get back to work. Wow Pep Boys your sign in the lobby mentioned good fast service, I could not disagree more. I hope a regional manager reads this post and takes a trip to this location. As for me I will never return to this location and possibly no more Pep Boys at all. Avoid this store at all costs! read more

Worst Experience in my Whole life with a tire company. i bought new tires in less then a week, i had bad luck this Monday morning and got a Nail. I can back to repair the tire, they said they cannot fix it and wanted me to buy a new tire. Spoke to the manager. She said to Bad, and told me i need to buy a another new tire. What a joke of a Customer Service and Managment. Good Luck to everyone. Beware !!!!!!!!!! read more

Good prices, great service. Gio at the desk explained everything clearly and got my car in asap. Daniel the mechanic did a wonderful job and gave me recommendations on what is needed for my next visit. In and out, no hassle. read more

Complete incompetence. This place used to be decent but in just under a year it's gone to disarray. New manager Wendy has definitely made things worse for both employees and customers. I used to come once a month for oil changes since I was driving 5k+ miles a month. All me mechanics here are novice at best except two. Would no longer trust them to do any major service, at least at this location. They fail to honor warranties on year and a half product when it's 3 years, could lead to potential civil litigation/ class action if they keep doing this (based on reviews I'm not the only one) Would only recommend this place if you want a last minute oil change. That's it, no other fluids. Proceed with caution if coming here for anything beside a oil change, take advantage of coupons for the service and make sure they apply it. My last visit it was not applied and they failed to refund me even after I mentioned discount 4 times, blamed it on computer issues, which seem to happen often with their system. read more

I came here because I needed an alignment on my truck. The Manager that helped me told me that I needed new tires. I said ok I'll keep that in mind but all I want is an alignment for now. Got the alignment and now my car pulls to the right. So 2 days later I came back to the Pep Boys and the service advisor tells me that he has to keep my car all day to correct problem. I told him that I can't leave my car all day. He then calls the Manager and the Manager said that the alignment could be bad because I need new tires. This is what the service advisor told me, I did not speak directly to the Manager because the service advisor told me that the Manager was out to lunch. So I appreciate that the Manager answered, but my alignment is bad because they did a bad job. Not because I need new tires. It was better before they touched my truck. I even suggested putting new tires on if he could guarantee that after the new tires the truck would drive straight, he said he could not guarantee that. Good customer service would have been to take my vehicle right away and fix it because you Pep Boys did a shit job. But no they told me leave the Vehicle all day. So I asked for my money back because I have a 90 day warranty. They said they don't give money back. So I will go and pay again to get it done correctly. Lessons leaned. 1. Pep Boys warrenty is a lie 2. Pep Boys can't even do an alignment or they lie to get you to purchase more things. 3. I will never shop at Pep Boys again 4. I will never have service done at Pep Boys again 5. Customer service means nothing to Pep Boys 6. That is why Pep Boys is closing and slowly dying 7. See photos of tires and how I must drive my vehicle. read more

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