A rainy day and my windshield wipers needed to be replaced. I went to Hap Auto parts and bought…read morethem there. I had no idea how to install them. They installed them for me! What great service and they are very nice people. Will definitely go there again!

I Walked in to return an unused sensor I purchased day before, with receipt and part in original…read morebox. Was immediately told by employee they don't accept returns on anything electrical. I told him I checked return policy before buying and 30 day return policy with original receipt except for fluids etc. I asked him to show me return policy and he could not. Then he complained about new corporate owners Napa changed policy then went say that Napa is losing on my return but is there loss, like I'm ripping them off by making a return. This is now a Napa store front and other employee was trying to get his back as well to convince me item was not returnable. Employees are disgruntle about new management and may or may not know Napa's return policy. Never coming back here again.

Big shout to Soto he's very helpful and understanding his communication is a 10/10…read more I come here often for my car parts.

Competitive pricing and a solid selection of parts, but customer service falls short. Sales…read morerepresentatives seem willing to check availability and process orders, yet show little initiative in answering product-related questions, troubleshooting concerns, or helping customers identify solutions. Competitive prices and inventory may bring customers in, but quality service is what earns their trust and repeat business. Until that improves, the overall experience remains disappointing. I needed a simple step-up or step-down barbed connector to connect a radiator and overflow hose together. I even brought the overflow container in for reference. This was a straightforward request, yet the sales associates made it unnecessarily complicated rather than making a reasonable effort to assist. Went elsewhere and got the hose, along with a barb inside and clamps to complete the task.

Excellent service provided by Johnny. I had called the store in advance to see if they had air…read morecabin filter replacement for my specific car. They ran out of them at another store, therefore thought I checked in here. Johnny was so kind to look it up and held the item for me. As soon, I arrived into the store Johnny knew it was me greeting with a smile. Made me feel welcomed. He quickly ringed me up and I was out the door. That's what I call great customer service!

Andrew truly is the GOAT, I had purchased an item I no longer needed. He helped me return it with…read moreno complaints. 5/5 stars, my favorite O'reilly to go to!!!

Since it doesn't rain a whole lot in SoCal, at least before the upcoming El Niño, I've been putting…read moreoff replacing the windshield wipers for the longest time until a tire shop and a service center both strongly recommended I get my windshield wipers replaced. I finally made time to stop by an AutoZone since they're a little more inexpensive than at the tire shop, not to mention if they do free battery testing, I figured they could install the windshield wiper blades at no additional charge. This AutoZone is located on the northwest corner of Del Amo and Woodruff. If you recall where the old 99 Cents Only store was, AutoZone is a few steps north of the store, which is now a seemingly ubiquitous Dollar Tree. As soon as I came in, an employee named Robert opened the door for me, though he went outside for a bit to get some fresh air. His co-worker, whose name I didn't get, offered to assist since I was pretty much the only customer inside the auto parts shop. I asked if AutoZone would install windshield wipers if I were to purchase them here, and he answered affirmatively while looking up the windshield wiper sizes for my particular vehicle. After providing him the year, make, and model of my vehicle, he confirmed the wiper blade sizes and directed me to Aisle 2, which housed a plethora of different wiper blades. Most of the brands were Duralast and TotalPro, but I know the website lists several other brands; I just happened to "zone" in on those two brands lol. The employee initially pointed towards the higher end Duralast wiper blades, but also mentioned that since it doesn't rain too often, the cheaper ones from TotalPro should suffice for my car. I also had to consider conventional wiper blades vs the wiper blades that perform better in inclement weather, the latter of which could cost twice as much as the former. After some deliberation, I went with the conventional TotalPro wiper blades, which in total was just over $23 with tax. There were three remaining driver-side wiper blades, and two had slight rips on the exterior of the packaging. Even though those rips were pretty academic, I went with the blades with the intact packaging. Also, while I was looking through select wiper blades, I had noticed that the packaging for the Duralast conventional blades was suspect. Like I saw the back was ripped out and taped back together again, leading me to think they were bought and then returned. When I checked out, Robert had already come back inside and rang me up for the wiper blades, though it took him a while since he was also chatting with his co-worker, who had just helped me with the blade sizes to choose. Upon checking out, Robert asked if I was an AutoZone rewards member, which I was not. He offered to register me right on the spot, but I also asked what that would have entailed. His co-worker did more of the explaining, saying that since my purchase was over $20, I would get one credit, and when I accumulate five of these credits, I'd get a $20 credit on my next visit. The credits do expire after a year, however, but I registered anyways since he also mentioned it was free to sign up and not a paid subscription. To make things faster, he also recommended bypassing my email address upon registration, which would mean that I wouldn't be able to get receipts emailed to me since my email address wouldn't show up in their system. After all that was done, Robert went out to my car to replace my windshield wipers. While Robert was installing the new windshield wipers on my car, a random passersby was asking for a repair shop that could replace one of his belts on his Mercedes. Robert suggested Allen Tire, Mountain Tire, or Cruz Tires, though the passersby was still unsure since they are tire shops and not belt shops. Despite the distraction, it didn't take long for Robert to install my new windshield wipers, and he also put my old wiper blades in the packaging of the new blades, taking them back inside the store. Not sure what they do with the old blades from paying customers, but now I can call them history lol. Overall, not too bad of a visit to this AutoZone. I wouldn't mind coming back next time I need a battery check or even another set of wiper blades. I tested the wiper blades upon driving out of the parking lot, and they seemed to work just fine. Hopefully they'll last long.

Train cashier number 3 I purchased three packs of light bulbs for blinkers running light in the…read morecorner light after paying $35.33 I picked up the old burned out lights and I went toward the door to throw him in a trash can there wasn't a trash can outside the door or inside the door so returning to the register I asked him could he throw those away because they didn't have a can he informed me that I could go next door to the nail salon and throw them in their can well I put them back on top of the counter and I told him he needs to throw them away I didn't buy my bulbs at the nail salon I bought them at AutoZone .Andy Fresquez I'm so disappointed and dissatisfied

I was helped by a gentleman name abolo at least that's how I would sound it out. Anyways he is what…read moreI would consider 5 star service. The min he check my battery when I ask him to test other things he didn't hesitate and informed me on some unsafe things he saw under my hood. Employees like him is why I only go to AutoZone and he definitely deserves recognition. The man has integrity! Anyways thanks

This is my go to spot for all automotive maintenance accessories! Been going here for over two…read moreDecades. Locations all over California. This location on South and Downey does not dissapoint. The staff has always been friendly with me, greeting me and asking how they can help me out. Truly professional on their part. You cant go wrong with Autozone. Autozone is the only place that will give you a lifetime warrant on all Brake pads, spark plugs and other specific items that pertains to vital kry components on your vehicle. You can also bring recycled oil to Autozone as a dump and go. I find this outstanding since alot of people change their oils and its good to know where to go, great for the environment! Overall, this location is in a good area. There are alot of Autozones in sketchy areas, but this particular one is away from sketchy areas. Clean and safe, next to a Walmart. Kudos to the staff. The guy this morning help me get a refund on an item I purchased. It was easy breezy!! No questions asked. Just have your receipt on hand.

I had a great experience at LA Road Rage at Lakewood center mall! I was shocked to see such…read morenegativity on Yelp, but my first time there was contrary to such reviews. I entered this cool store during the holiday shopping season. Which means it was packed and my expectations of customer service were substandard. I was quite shocked to walk into the complete opposite. I was approached and welcomed upon entering, and was immediately asked if I needed help finding something in particular. I was pretty hesitant to inquire about the things I was looking for, given I was judging a book by its cover. The woman whom approached me looked like a makeup artist in her twenties whom possibly knew nothing about cars and nonetheless car parts. So I blatantly rejected her help, and browsed their selection of window wipers. She then approached me again and asked if I had any questions or needed help finding the ones for my car. I really did, and told her I had no idea what size I needed for my car. She asked me the make and model and within seconds I was being handed the wipers for my car. They were two different sizes, as the drivers side and passengers side needed a different size --I had no idea! I felt horrible for being so foolish, as to so ineptly assume something about someone based on appearance. I was very happy and appreciative, and astounded about the great help. Additionally, I browsed some other cool items they had above their display cases. The owner (I'm assuming) watched me browse and pick up a specific lanyard/keychain. It was really nice and of a sports team a relative of mine loves. I thought of purchasing it and inquired about price. I was going to go for it but ended up leaving it behind. My sister spotted a Superman keychain --an awesome one, and the same man saw my positive reaction to this find. He heard me ask her to look for another one for me and my beau (he loves Superman and I wanted us to have matching ones) and he brought us a matching SUPER GIRL one!! He said "Look this one is Pink" I was so in awe, that was very sweet! I was ecstatic about this and graciously took it. It was crystal clear that the employees were very helpful and attentive to their customers' needs and wants. I was happy to see their variety of themes; all sorts of cartoons and popular characters, symbols, sports teams, celebrities ect. I was also happy to see their variety of prices! Very affordable prices, such a plus since car parts and such can get quite pricey. When I decided to head to the checkout counter he noticed I didn't have the lanyard I had wanted to purchase earlier with my final purchase items. He asked if I ended up not wanting it after all and I told him some other time. While getting my change he left and returned with the lanyard. Perplexed, I didn't say anything. He said "You can have it. Merry Christmas!" I felt a rush of feelings, what a kind and selfless thing to do. It may have been just a lanyard, but the thought of such an action meant so much to me. I thanked him, and upon walking out I smiled and felt warm and fuzzy inside, kind of like a game of tag --I felt the need to do something nice for someone. (And I did!) Thanks LA Road Rage, you guys are the best! I am sure I'll see you soon.

Went in the other day was looking around the lady was nice went to the counter seen this Honda key…read morechain I asked how much she's says 15 bucks I'm like ok ig but then I keep looking around but when it was time to pay I went to the counter in the middle with some older guy i put the key chain down I'm like do you guys have one in leather he's like no because people don't like it I'm like oh ok I'm one that does I told him it's ok nvm and he like what I'm like it's ok nvm I don't want it give him back the key chain then when I turned around I heard him stay what's wrong with you I know it was towards me because no one else was near by and I turned back to look at him he's just staring at me and just shacking his head and I just left because I don't like to deal with people like that so I don't recommend this place.

Cost is cheap. Parts are middle quality. No returns on elect. parts. You can return them if you buy…read moreonline though. Confused on this one.

Love Amigos. Been coming here for years now, always got the best prices that you truly can't beat…read more Not to mention the crew they have amazing customer service. Be sure to support tell your friends, tell your family.

Performance Plus took care of her real well! I had some smaller tires from the previous owner…read morewhich didn't match the fitment, but Charlie was cool and recommended some bigger tires that would fit. The look of the Opel looks so cool, and it's not even dropped! Really nice people, and amazing shop hands down. You can tell how great a shop is by the lineup of classic cars outside their shop and by the enthusiasm of the staff. Everyone I talked to is very knowledgeable, and you can tell they find joy in these whips!

Thank you, Manny, for your fantastic service and for going above and beyond to help me select the…read moreperfect tires for my car! Your knowledge, patience, and willingness to answer all my questions made the entire experience so easy and enjoyable. Your kindness, professionalism, and customer service are truly top-notch. It's not every day you come across someone who genuinely takes pride in helping their customers and making sure they feel confident in their purchase. I truly appreciate the time and care you put into helping me. I couldn't be happier with my experience and will definitely recommend you to my family and friends. Thank you again, Manny, for such exceptional service!

Always have the parts I need and the employees are so helpful and friendly!…read more I have shopped at this place for a few years now. Each time I come in the staff has been friendly and helpful. They go above and beyond to help. They also have the parts I need at a reasonable price. I'm so happy their here in the neighborhood. It has been helpful having them around.

This is a place is so unorganized. My husband has an auto shop down the street and every single…read moretime I come inside I have an issue. This time Jose gave me the run around with the scanner. Telling me someone else had it then he didn't know where it was. But a few days ago they had two. When I asked he said they only had one. But when the manager came all of a sudden they had two. Look if people are here it's because they need your customer service and more than likely they are having issues with their transportation. If that's something you are not able to provide. Find another career Jose seriously.

06.28.2026 I have no…read morecomplaints on this location. This place always provided me with the items I needed for my vehicle maintenance. Staff has always been courteous and friendly. They greet you when you walk in and they wish you luck when you leave. Professionals at best. Autozone is the only go to spot for my vehicle maintenance and repairs. Plenty of parking and clean store inside. Not the greatest of neighborhoods, that is where the customer service takes place, it take presidence above all. Kudos

Do not recommend this location at all. Jenny provided some of the worst customer service I've…read moreexperienced. I attempted to return a part that I purchased and never even used, but she inspected it as if it had been installed, used, or swapped out. Instead of treating me like a valued customer, I felt like I was being accused of doing something wrong. The entire experience was frustrating, unprofessional, and disappointing. I will not be returning and would not recommend this business to others.