they have literally been ignoring my calls because I return a auto part. Childish to say the least…read moreand I will be reporting you guys to the business bureau

I've been coming here for the past 24 years and they've never failed me. I see some complaints on…read morehere about people whining about the wrong part and fighting over the phone which is ridiculous. Just bring your part back and return it if you have an issue why would you complain over the phone? These guys have never done me wrong and if I got a bad part (which honestly I don't think I ever did except once because I always made sure to give the right information) I would go back and exchange it like a customer. There is no need to call on the phone and cry about it and create drama. Just go back and swap it or get a return. Hands down good prices, and able to get parts other places don't even have. Just know what you need and they'll let you know if they got it.

Went in for a quart of oil. The salesperson behind the counter was very helpful and answered my…read morequestions as well as made recommendations. I was in and out in minutes. no line no wait. Parking- On the street directly in front of store.

Came in for a battery for my car as their online website stated that this location had some in…read morestock but they didn't. Employee at the counter was helpful and also stated that they could order it or I could drive to one of the other locations that had my particular battery in stock. Didn't end up ordering it as I went back to Auto Zone to order it since they offered free installation and it is closer to my home. Was a little confused as I initially looked up Pep Boys and they must be owned by the same company. Pep Boys was the auto service side and Advanced is the auto parts store.

Typical auto zone but the workers here have always been nice. I drive an EV so I mostly just show…read moreup to buy washer fluid but every time I do service is quick and pleasant.

Jose !! Thank you for your expertise and assistance, kind sir of the zone ! Many many blessings to…read moreyou and your family ! I'll be back to have that service done. Thank you. See you soon !

Cida was amazing! Professional and knowledgeable! Great customer service was provided, quick and…read morepainless.

I called a lady said she didn't know if they could replace a Toyota corolla windshield blade.. she…read moredidn't answer with business name just hello. Bad customer service why should I support this location

I came here to buy a new car battery. The woman working the counter, Kaileen, showed me several…read moredifferent batteries and helped me select one that fit my needs. I swapped out the car battery, tried to start my car, and started to get nervous when it didn't turn on. I went back inside the store and asked Kaileen if she'd be able to help me. She quickly got a portable car jump starter and went outside to jump start my car. When the portable jump starter she had didn't work, she went and got another one. The second one worked and my car started up. Kaileen explained that sometimes Toyotas, like mine, have issues accepting new batteries, which requires the need for jump starts. I wasn't charged any extra for the help she gave me. As it turns out, Kaileen is the store manager. This place has quality workers and didn't try to price gouge me when I needed a little bit of help.

Shout to Andrei, Monday afternoon he helped me out with my low beam headlights, he was super…read morepatient and helpful. He had another co worker who also helped me (sorry I didn't get your name) but also very kind in looking up the right lights I needed. Not sure if there is a lot of management movement but appreciate the guys that have helped when I do come in. There was even a day awhile back that the store wasn't even open, no Holiday just closed. Hope you guys keep the good employees around.

Third time I've been to Pepboys after getting ripped off at Jiffy Lube (hid the prices until it was…read moretime to pay/scammed into getting my transmission fluid changed when it didn't need it). Now three times, I have had wonderful service at this Pep Boys. I love the people behind the counter (I'm starting to recognize them) and I never get upselled into oil or other things I don't need/want. This time, aside from the oil change, I let them know I was having issues with squeaky brakes. I was taken back and shown my brake pads and given a quote. The price was reasonable and they were fixed in no time. I'll always drive right past Jiffy Lube to Pepboys for fast, honest service. Shout out to the manager (I can't remember his name) for his pleasant demeanor and helpful attitude.

Worst experience ever. I had my car towed there Saturday morning. this location said they would…read morehave someone look at it Sunday. I called Sunday to check on it and they said a technician wouldn't be in until Monday now. Monday rolls around and I call them again first thing in the morning and they tell me the technician doesnt come in until 11am! Not once did I receive a call/email/text regarding my car. I had to constantly call them (if I even got through because they will put you on hold and hang up. Multiple times!) Finally, they tell me that I just need a fuel hose clamp. It is now 310pm on Monday and they are requesting $300 for service and parts and I have until 315pm to decide, for the part to come in the next day. I agree and call back for an update the next morning and they said they would call me as soon as the part came in. Did they? No. Of course not. Then after extending our hotel checkout AGAIN (we are from out of state) at around noon, I called and was on hold for 30 minutes before the rude woman tells me, "oh the part came in and your car is ready". My car was filthy when I got it back. $300 and 4 days later for a hose clamp is ridiculous. Plus the lack of communication and respect for their paying customers should tell you to GO ANYWHERE ELSE! This place deserves 0 stars and I highly reccommend not bringing your vehicle here.

Came to O'Reilly Auto Parts in Long Beach for the first time to get a free battery health test. My…read morewife and I came soon after it opened at 7:30 am Sunday, so there was no wait. The store was fully staffed with three attendants, and Anthony helped us throughout. He brought out the portable battery tester, confirmed that our OEM Honda battery was not holding charge. A replacement battery is not one of those things that can wait, so asked him to replace it, which is what he did using his own tools and cart. I'm sure I could have gotten a better price (and probably better battery) if I shopped around, but just wanted to get it resolved, after coming back from a long trip and having my car not start (they should make the Lithium-Ion portable battery jumpers be mandatory for all cars...that unit has saved us a bunch). Got the 4-year limited warranty battery for $264.99, with the additional $22 core charge being waived because of the exchange.

Laura helped me get the right parts I needed when everywhere else kept giving me the wrong partsread more

They always have what I need for my 2007 Chevy truck. Will call is very responsive and good…read morecustomer service.

Counter person knows his parts. I always check here first for oem or OEM quality parts at a…read morereasonable pric

Amazing family own auto parts shop great price recommend for all your parts needs great…read morecommunication

The owner is really helpful. I came in looking for some parts and the owner took the time to show…read moreme some things to help me. He's very knowledgeable and generous with information on car parts I wasn't 100% sure about. I'll definitely be back! Thank you :-)