Brought my car in for service at 8 AM and Betty was delightful and customer service at the desk. Their computer was down but still didn't let her stopl heard from providing good service and helping me! I usually take my car since it's a Mays Miata roadster to Browning Mazda Cerritos but instead I tried them and I'm glad I did. I got front brake pads and got the rears done because they had my car up on the rack and showed me and I just only needed the front but I thought let me get it done since I'm going home to New Orleans on a road trip in December once semester ends I am a nursing student. I'm poor and I watched the budget and Browning Mazda was to charge me several hundred dollars and then some for a break job. I will be back. They just texted me and said that my car is done.!!! The price and the value here and the service was unbeatable $269 for my brake pads which included everything!!! Rich the tech was efficient and friendly when my car was up on the rack inspecting my brake pads!! read more

Pep Boys - Miata Sassy Gurl!!! Zoom, zoom! - Auto Repair Near Me - Long Beach, California

I brought my car in to have all five tires installed and balanced. My car was in pristine condition, but when I picked it up, there were fresh, deep scratches on the tailgate where the spare tire sits. I asked to speak with a manager that same day and was told none were available. When I finally spoke with the manager, they claimed they reviewed the indoor cameras and saw no equipment touch my car. I asked them to check the parking lot cameras where the worker moved my vehicle, only to be told they don't have any cameras outside. Avoid getting your car serviced here. The staff is careless, and the management provides zero accountability. Your car deserves better than this place. read more

Pep Boys - Auto Repair Near Me - Long Beach, California

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Tried to call and make an appointment for service a minute ago and the call was sent to a Philippine answering center! Ridiculous guys. Answer your own phones. read more

I had AAA tow me here after my tire popped since they were the only shop open late. They were fully booked so I was going to leave my car here and pick it up in the morning with an 8 AM appointment. As I was leaving, Desiree came to tell me one of the techs made time to fix my tire!! I was so grateful. Desiree is an exceptional employee and made sure I got everything I needed! read more

Made an appointment at 1:30 pm for a simple break pad and oil change and we had to wait in the lobby past closing. Took them over 6 hours to finish our vehicle. Will not be coming back to this location read more

Would give minus 5 stars if possible. What a rip off for a simple flat tire repair. Called store at 18:00 to see if they could repair a flat tire, the lady who answered told us they were open until 20:00 and recommended that me come asap and the price would be $26.98 for a tire repair. We arrived 10 mins later and when we checked in we were told that the repair would be $76.98 because we had an electric vehicle. We were shocked at the bait and switch and I questioned the employee why was there a $50 extra charge for a tire repair that was on an EV car, his reply was it's company policy and I told him a tire is a tire there are no special EV tires. We had no choice we needed the tire repaired to get to the hospital where our daughter was in labor. We always go to Americas Tire for our tire repairs which are free and I recommend you never go to Pep Boys for any services. read more

Once upon a time, this Faerie Queen needed some fixes for her trusty steed. The people were friendly, helpful, and fair. A good experience. The end. read more

Pep Boys - Nice and neat little waiting area. - Auto Repair Near Me - Long Beach, California

On Sunday 8/31 my front right run flat tire got a cut in it. I was able to make it home from Fullerton to Long Beach. I honestly didn't know this happened until I was leaving to go put air in my tire on 9/1. My dash indicated my tire pressure was low. My usual places were closed for Labor Day. it's 4p. I call discount tires, they're open and I drive cautiously only to waste 30 minutes there! Cars were on top of each other in their small lot. I called Pep Boys and spoke with Marlon and asked if they had run flats in stock and give them my tire size. They can order it and have it by 9/2. I asked if they had a regular tire and they had one in stock, I told him I could be there in 19 minutes. I arrived and was checked in by 4:26p by Marlon D. I waited In their cool waiting room scrolling on social media to pass the time. Before I knew it, my name was called at 5:14p. I didn't care that the new Pirelli tire didn't match my Continental run flats. I had a tire and didn't have to miss any work on Tuesday. read more

I always come here for my car needs. They're quick and reliable which is great! Got an oil change and I did have to wait a bit but it was nothing. Definitely will come back read more

The lack of professionalism at this place is unbelievable--from the initial phone call to my visit in person. Over the phone, there was no sense of customer service or etiquette. When I arrived, the person behind the counter seemed more interested in his phone than helping me. He had an attitude and didn't even attempt to provide proper customer service during check-in. I honestly can't understand how this is acceptable. I definitely will not be coming back, and judging by other reviews, it's clear this isn't an isolated issue. Came in to get a tire patch and observed a mechanic going through my engine department and other stuff that I did not ask for read more

Pep Boys - Workers are more professional with each other than they are with customers - Auto Repair Near Me - Long Beach, California

This pepboys location and I were off to a slow and painful start. It took nearly a month for the work to begin and there was a few issues. However, after speaking with the district manager and coming to a resolution with the store manager things turned around for the better and they were fair in the process and pricing adjustment. The end result was a nearly entirely new engine. Thanks for making it right Mario. read more

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Thank you for being quick lol. They were a me to fix what I asked for without a problem. Good price too. Thank you.

've been coming to this specific location for the past 4 years, and this past weekend I took my car for the last time. You lost my business. In my four years coming here to get an oil change I have never been asked about charging me $9.99 for resetting my display oil light.....I made a tik tok video to see if this is common practice as I have never been charged... I got hundreds of comments from mechanics telling me that they scammed me, and it should have been part of my oil service... someone point out asking me why did I needed to get a new oil drain plug, I was confused by this comment I went to look my receipt and I got a charged of $4.48, they never asked me, they never told me I needed nor that they place a new plug... they just charged me for it. If this is not bad practice I don't know what it is... read more

Pep Boys - Receipts of charges - Auto Repair Near Me - Long Beach, California

They fixed my Chevy Volt right up. They are one of the preferred repair facilities for Carvana, so I brought my car in for a repair while it was still under the 100-day warranty. Desiree hooked me up. She was polite and friendly even though it was late in the afternoon where everyone is typically running on empty from the stresses of the day. She got my car inspected, called everyone from the dealership for my parts, to Carvana's 3rd party entity (Bridgestone) to check if the repair was covered, and got my keys back to me and on the road before 4:30pm even though I brought it in around 2:30pm. The breakroom had a Keurig with fully stocked pods, cream, sugar, leather chairs, and a flat screen TV. There was even a workstation, media charging station where I could work and charge both my phone and laptop at the same time. It was fast, clean, and a really pleasant experience. I am not sure what the other bad reviews were from, but perhaps they were from before COVID or a long time ago and the staff has turned over because my experience at this Pep Boys was easy and enjoyable. read more

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"I'm sharing this so others can avoid the experience I had. I brought my car in for a single warning light; they kept it for two days and charged me $600 for repairs. The very next day, the light returned. When I went back, they held the car for another two days and claimed I now needed $1,700 in additional repairs. When I asked for the manager or mechanic, neither was available. Instead, an assistant named Rocio told me it was 'normal to guess' at the problem. If you need your car back quickly or want an accurate diagnosis, avoid this shop. Their process is expensive, inaccurate, and highly unprofessional." read more

This place just lost a customer over $94. We've been here multiple times for nail removals and tire purchases, but this was our last visit. After 4 hours, they removed ONE nail and then charged us $94 just to remove a locked hub without a key. The part costs around $30 and the job takes 15 minutes, yet they refused to budge. Customer service was terrible--rude, dismissive, and basically "just pay it and wait." I even asked to speak with the manager and was told he was "busy in the shop." Right. We're from Northern California, and Les Schwab would never treat customers this way or risk losing them over $94. Completely unacceptable. Don't waste your time or money. read more

Really terrible. Never again. They just wasted my time. My car was never taken inside the shop. It doesnt matter if you make an appt. Youll be there all day for even something so minor. And then theyre rude. read more

If you absolutely have no choice, try to have Betty help you. She actually gets things done. If not, good luck! They can't get a reservation right. I scheduled one (sadly, not with Betty). Deseere said that an oil change with a reservation would take about an hour. When I showed up, a guy who worked there asked for my information. When he found my account, he asked what I wanted. Here I thought that that would be on my reservation. When I mentioned that, he spun his computer around to show me that nothing was there. He then told me that an oil change would be two hours at least. When I asked what the point of the reservation was, he just shrugged. So I shrugged too and got my oil changed at Jiffy Lube in five minutes. I'm definitely not going to return to Pep Boys. P.S. I'm not going to your website and waste my time even further. read more

"Fantastic Service " I had such a great experience here! Javi, Erik and Ulysess were welcoming from the moment I walked in, and they went above and beyond to make sure my issue would be properly addressed. Everything was clean, well-organized, and exactly as described. You can tell they genuinely care about their customers. I'll definitely be coming back and recommending this place to friends and family! read more

TERRIBLE. Don't waste your time. I made an appointment two days prior because the employee said the wait time was long and if I made an appointment it would only be 45 mins for a singular patch to a tire. Went to pep at my appointment time and was told it was a two hour wait even though I had an appointment. Went somewhere else. Manage your time better! read more

Ya know, I have a usual body shop but was in a rush so I gave pep boys a try even tho I was apprehensive at first. They really took care of me and my car!!! Thank you for your help. Quality service and value read more

I spoke with Madu Saturday to coordinate shocks for my car. It was scheduled for Good Friday at 3pm. I arrived at 3:05, signed paperwork and waited. It is now 7pm and walking outside, I see my car up with rear tires off and no one working on it. I was told that 1 mechanic is currently working on my car and 5 other cars. Was told he is almost done with 2 then will go back to mine. Now after 8pm and NO ONE is working on my car. I requested that my old shocks be put back on with all parts, tires and I will go elsewhere. It will take at least 1 hour to do. Do better Pep Boys. read more

Pep Boys - Auto Repair Near Me - Long Beach, California

I had a flat tire, searched the closest tire shop that was open past 6 because my tire was flat after work. I arrived before 7:15 (they close at 8), and asked the manager at the front desk if I could have someone patch my tire. He said no ?! That they didn't have anyone available to do that, there was one person in the lobby, and when I went back outside there was at least 5 people in the garage part of the shops... I understand no having an appointment but jeez... read more

This Pep Boys lost longtime customers. We have been coming here for years, and have had all of our maintenance done here on both our vehicles. Giving thousands over the years. But that ended due to the customer service we received a couple weeks ago. My husband and I came in for an oil change on my new car. Unfortunately, my old car got hit by a big rig and had been totaled. We had purchased the lifetime wheel alignment just before Pep Boys got rid of it. It had been less than a year since we purchased it when the accident happened, and we didn't get to make use of it. We explained this to gentleman helping us and asked if Pep Boys could possibly comp us 1 wheel alignment so we weren't at a total loss. That's when he brought over a woman with wavy hair to help out. She was a bit rude and said there was nothing she could do, that they're not allowed to transfer the lifetime alignments over to another vehicle. We explained that's not what we're asking. Just given the circumstances, if a bit of customer service could be provided and a 1 time comp can be made. She said no, there was nothing she could do. This isn't the first time that we've had a difficult experience with this employee. My husband also had a rude encounter with her when he came in to get his Lyft certification for his vehicle. Pep Boys could've extended a courtesy that day and we would've walked away happy. Instead, we'll be taking our business where we're valued as customers. read more

Initially came for clutch fluid change but experienced issues driving within a week. It was still moving but towed it back to have them look at it. When I dropped it off, they called asking what was wrong with it, since it seemed normal. Two days went by and I did not receive any updates. I called the following day and it had been done the day prior but no one ever reached out to me. They then quoted $1,300 for master and slave cylinder only, stating that afterwards they can take a look at the clutch. After picking it up, it's was completely not drivable. The clutch was all the way down with no pressure. They claimed it was given to them in that condition, despite initially calling, confused about the seemingly normal condition. This place is a complete waste of time since they cut corners. They didn't even put the fluid cap back on. I also saw multiple rats coming from the service area. Did the job ourselves and it was only about $50. read more

Don't wait for service, even if you have an appointment! A simple oil change and 4 tire installation that is charged for 2 hours time by the Pep Boys Service Schedule took over 5 hours! read more

First - all of the employees appeared to be late to work. I have been coming to this place for over 20 years. Oil Change today took 1hour 38 minutes. I was the second customer and I had an 8 o'clock appointment. The lady before me had a situation that only took about 10 minutes. Assuming there was only one guy working the garage, I guess It took an hour and a half to just change the oil. They actually charged me 10 extra dollars to reset the oil change alert in the car's settings. Overall lengthy experience that should've taken less than a half an hour. read more

Pep Boys was very helpful in a tough situation. Our car broke down in Long Beach on our way home to San Diego. They were the only ones open late afternoon on a Saturday so we were towed there. The service person, Rocio, was very kind and helpful. They diagnosed the issue, and another issue, but weren't able to work on it that day (understandable). It was eventually fixed. However, they get 3 stars because apparently they did not reconnect the harness properly so we had no air conditioning. But I needed to get the car back to San Diego so I didn't return to have them look at it. I took it to a different local Pep Boys to fix. So if that one thing had been done it would have been 5 stars. read more

I came here this morning thinking it was gonna be an In-N-Out thing. I needed to get my car registered to drive Lyft. When I first got there a little everybody just looked at me. Nobody said good morning. No nothing. Finally one guy did come in I think he was the manager. He told me somebody would be right with me to help me. Finally when the cashier was done with somebody I was next. When I told him what I was there for he said OK you gotta go to that counter over there. I went over there. There was a lady there. Now we go through all the motions to do what I need to do and she told me that I needed to turn in my VIN number and etc. So I'll go outside and start filling out the application but I forgot the VIN number. When I come back in, I'm just standing there waiting on her to come back cause I don't know where she went. I stood there at least 10 minutes patiently waiting. So finally, I turned, I said where is the lady at that was right here. So the guy called her name she came out. So then she said oh well you forgot these things can you go back and do it? I went back. I'll come back. She's not there again and now I'm just standing here and it was three people that three other cash register. Sister is doing nothing. Nobody looked up. Everybody was on their phones. I'll never come back here again, and I normally come here, but never again thumbs down. read more

I changed my review to 4 stars because I went back today and BETTY was pleasing to talk to and she gave me laughs and smiles and I was happy after leaving! Thanks read more

If I could give 0 stars I would. I needed to get my headlight bulb replaced. A very simple procedure. I called them and spoke to BETTY. She told me it would take 30 minutes and it's best to schedule an appointment. I scheduled the appointment for 4 pm. I arrived a little before 4 pm thinking it would take about 30 minutes, so I waited at the store. At 4:45 i enquired about my car. They did not even start on it yet. I spoke to MADHUR about it. He was very rude saying that it would take about 90 minutes and would be ready by 5:30. I was annoyed but what could I do. I took a walk and came back around 5:15. I looked and my car had not been moved since I arrived at 4 pm. I went to the counter again and talked to DESIREE. I asked if she knew anything about when my car would be completed because MADHUR told me that it would be ready by 5:30. Desiree asked me if it was a Prius. I said yes, and then she said it was in the bay and would be finished in about 15-20 minutes. I went back outside and looked and my car was NOT in the bay. It was still in the spot when I first arrived at 4 pm. And now, DESIREE lied to me. I told her that my car is still parked in the spot when I first arrived and was NOT in the bay. She said she will find out. About 10 minutes later, she came back and said it was done. I asked her what happened, and she said that she just did it herself. Basically, it took less than 10 minutes to finish it and I waited for almost 2 hours!!! And to make it even worse, DESIREE offered up no apology or anything. WORSE customer service EVER!!!! read more

My car has been here for the past 6 hours. This shop never told me or gave me a heads up on the wait time. Had I known this was going to take 6 hours I would have definitely came a different day. No one acknowledged me nor did they explain why it would take 6 HOURS!!! I get that this is the holiday rush but to make me wait 6 hours is ridiculous. My car has been in that SAME position for 3 hours. Pep boys yall gotta do better with letting people know how long it's really going to take. read more

Pep Boys - Auto Repair Near Me - Long Beach, California

Don't you just hate when you go into those auto shops and there's a little woman looking all did up with the manicured nails and a little mechanics outfit thats hugging her curves( so you know she's not gonna climb under anyone's car) and not a hair out of place and she remembers you from your first visit and she acts like she knows what she's talking about and she makes a call or two on your behalf and the work gets done on time and at the quoted price? Me either, I love it are you kidding me? Who doesnt? cause that's what you get at pep boys in Long Beach and a giant shout out to my girl Betty she is the best. Thanks Betty read more

I made an appointment for headlight replacement. It took them 2 hours to turn on my headlights and tell me that they couldn't do it today because they would need to order the parts. I felt as if there was zero respect for my time, nobody checked in with me for that whole 2 hours. read more

I had an appointment this morning for an oil change. I've been doing oil changes with Pep Boys for the last 20 years and most of the staff I've encountered have been fair to middling. But, today when I walked into the LB Pep Boys I was greeted (remember this is 8am in the morning on a Monday) with an enthusiastic 'good morning, how are you?' by my service advisor, Betty. She was helpful and delightful. One of my best experiences at Pep Boys. read more

Pep Boys - Auto Repair Near Me - Long Beach, California

Really disappointed. Made an appointment. It took 3-1/2 hours for an oil change. Price was OK, not great. 2days later, I get a warning message to check my oil level. An oil change with new filter takes 6.9 quarts. They charged me for 7. Turns out my oil was 1 quart low. in looking at my bill more closely to see what they charged me for, I see they charged me $9.99 to re-set the oil level monitor! While I was at it, I checked my tire pressures. All 4 needed air, one needed 15 lbs? So now I wonder. Did I get a new oil filter? Did they perform the "free" 20 point inspection? Looks like maybe not. Come on Pep Boys. You can be better, but I won't be back. read more

If I could I would give them a 10/10! The day before I had the worst experience at another place to get my oil changed. I figured I would need new tires, but with the experience I was having with them, they only did the oikd change and then didn't top me off! Came here to get my tires. Hats off to Rosario and the whole crew that was there. Rosario definitely took care of me and understood my situation. Later that evening the oil light came on! Since I knew this location was open, I called and explained Ed the situation. I at least just wanted to make sure there was oil. NOPE! Mario took care of me. You wouldn't expect a place to 'fix' another place's mistake. They've gone above & beyond. I'll forget Groupon and just cone straight to here for my oil and tires. read more

They shouldn't accept appointments for vehicles they know they don't have time to service. Be professional and update your booking calendar to actually reflect the availability of technicians to actually fix the car. read more

I just stopped to get oil for my car. Service is okay, store is always neat but not stocked at all times. Prices are okay.

Had a 6:15 appointment for two tires to be replaced same day. Customer service guaranteed repair before closing but manager would not honor my appointment. Front desk needs some classes on customer service read more