Had an excellent experience at this AutoZone today. A huge thank you to Dean for going above and beyond. He helped me install a new battery and was incredibly kind and patient throughout the entire process. It's rare to find such great customer service--Dean made a potentially stressful task completely seamless. Highly recommend asking for him! read more

Customer Service regarding Battery Core returned. I was not credited immediately for my return! Though the worst was the total lack of Store Policies and knowledge and I felt disrespected by Store Management and the associate that took my Core! This Location is a "No Go" For me read more

Had all the necessary equipment and tools. The female employee behind the counter could be a little nicer though. Feels like she don't wanna be there. read more

My break light went out so I stopped by this autozone to get some. I don't really know much about cars so I was pretty nervous 0-0. Joshua was so helpful and kind!! He helped me find the bulbs I needed and even changed them out for me !! What a sweet guy!! :D read more

2nd time going to this Auto Zone, the customer service is sub par at best. The clerks are busy socializing amongst each other. Will NEVER come back again. read more

Wonderful and knowledgeable sales associates. They are always busy but still helpful to all my autos maintenance and at times emergencies. Great site and people here. Thank you to all the staff! read more

One employee's kindness really stood out to me. I came in around 8 PM to get my car battery replaced. The person at the front counter had a displeased expression and brusquely told me that it was late, there were only two people working, and I should go ask the other employee myself if the service was possible--this while he was sitting at the counter and checking her phone. Since my car was having trouble starting, I bit my tongue and approached Ethan, who was helping another customer at the time. When I asked if he could help with a battery replacement afterward, he was incredibly kind, took the time to explain everything clearly, and got it done. If a manager reads this, I hope the employee who was sitting at the counter on his phone around 8 PM on April 18 gets a warning for his rudeness. At the same time, they should feel lucky to have someone like Ethan on their team. read more

I came in this afternoon for a battery replacement for my key fob. I was immediately helped by a friendly team member, Isaiah. He went above and beyond to help me replace the battery to my key fob. The task only took him a few minutes however,I sincerely appreciate his outstanding customer service. It's rare to find employees who are willing to go the extra mile for a customer. read more

Closed an hour early on a Friday. Told them I was gonna get my receipt from my house really quick for a refund since I forgot it around 8:40 PM. I come back 7 minutes later and they already locked the doors and turned off the lights outside at 8:56 PM. If I'm not mistaken, their closing time is at 10, or at least that's what it says on yelp. Not to mention, their employees looked uninterested and unwelcoming. I don't blame them since it looked like business was slow, but still. Would've appreciated a little bit of hospitality. read more

Came in to change a front headlight and got the best deal and amazing help from Efrain, he was quick and super helpful with all my requests. He provided all options and helped me change my light almost immediately and was just all around great experience read more

Employees are great, but they never have the loaner tools I need. The O'Reilly down the street is better stocked. This Auto Zone location is starting to disappoint. Always employees outside working on cars like it's a repair shop. Like I said m, employees are super nice, but loaner tools need to be replenished. read more

If only i could give less than one star , stood at the register ready to pay for the item for more than 5 minutes , two workers stood at the other end swiping their phones, no one cares to assist me ‍ I dropped the item and left LAZY AND IGNORANT!!!! read more

My husband needed a battery so went to this auto zone (2/8/25) he was assisted by a Robert that he said went above and beyond to help him. He definitely recommends this business. Keep up the good customer service. read more

I got to meet Jesus via an ACCIDENT! My car indicated that my left turning signal was out ‍, not only that but my mechanic who I had just left from said as he gave me the housing part with the bulb, that I had burned the the housing unit too (see why it was an accident?) Jesus' site did not have the housing unit, he referred me to the Cerritos Dodge Dart as in the area. I went there and THEY. ONLY. ONE. IN. STOCK! Thank you LORD GOD for FAVOR! I went back the AutoZone 5400 and GOT JESUS again! I asked if he would place the new items in AND SINCE I HAD PURCHASED THE BULBS, if I could get the right bulb replaced, HE. DID. IT. FOR. ME! I AM so glad he came to work today! I'm back on the road! Thanks Jesus! read more

Get some employees that can figure out what I need and know if they have the product that will solve my problem. Most seem miserable and don't care. After going back for the same issue three times I actually got a gentleman that was polite, knowledgeable and cared. But it took 6 or 7 visits to meet him. You need some help. read more

Smug employees and Extremely rude. They felt it necessary to laugh at my inconvenience when asking for knowledge.

Came in the to replace my battery and Jesus went above and beyond to help me. With the removal and installation of the new battery and even with the little things of helping me out with a worn out thread on one of my bolts to reconnect my battery. Overall the best experience I've had with any auto parts shop. Would come to this one again even if it's a little out of my way. read more

As soon as I came in the store, I was greeted with "hello" and immediate service Everyone there was kind and helpful; I bought a new battery for my car and they even installed it for me! ( did not know they offered that) I will return to this location whenever I need something for my car read more

I don't understand the negative reviews for here. Place is stocked up on everything. Gabriela is absolutely amazing. She went above and beyond and helped me find the part I needed that was only in stock at another autozone. Other stores were lazy and refused to look up part numbers when called to double check if the part was in stock; Gabriela called the managers for me and got the confirmation I needed. This is going above and beyond for the customer and I can't express how appreciative I am for her efforts. Almost every autozone I've been to has disappointed me, but despite being 40min from my home this is now my go to Autozone. read more

Best AutoZone I've visited. My AC died during a heatwave so I needed to recharge it. Jesus O. went above and beyond to help me out more than a mechanic ever has. He knew his car maintenance and he's a good human being for going the extra step to help out read more

AutoZone - Auto Parts & Supplies Near Me - Lakewood, California

We went to this particular Auto Zone today to purchase some cleaning supplies for our new car. We had $86 worth of products and were waiting for the cashier to get a code from the manager for a military discount. The cashier asked several times for the code and was told to wait a minute. After approximately 10 minutes of waiting, my husband asked the manager to please hurry up, and was told "just a minute" again, and the two employees were still looking and waiting. We then told them to forget it, and said the manager was rude to his employees and for not getting off the phone for maybe the 10 seconds it would have taken to provide the code. They lost the sale, and our business at this Auto Zone.... read more

This autozone is a small one compared to a few others outside of this city. Even though it is small, they tend to always have items in stock! They are usually reliable on items like oils, filters, led, and cleaning supplies. People here are also amazing! read more

I needed some belt dressing to stop the squeal of my serpentine belt. Autozone was the only one who carried it, and most Autozones were out of stock... except this store. An order was called in and they held one can of the belt dressing spray for me so when I arrived, I knew they would have one for me. Good on them! Thanks Autozone of Lakewood! read more

When it comes to cars, I'm clueless and you would think they would TRY to help a girl out. Nah, they don't have any idea what customer service is. I used to work at an Autozone and let me say the grey shirts are Managers and the red are associates... one or two red shirts and I counted 4 grey shirts. 4 Managers and not one could step out side to just see what I was trying to explain. No one is available to help. Auto part jargon is not in my vocabulary... but good to know what autozone NOT to come to. read more

I had a rear turn signal out and didn't know what to do! I ran to this location and asked a very nice associate named Daniel for help. He looked up the correct light I needed, checked me out and even went out to replace it for me! Thank you so much Daniel! read more

AutoZone - Thanks for your help Daniel! - Auto Parts & Supplies Near Me - Lakewood, California

A big shout out to Dean!! Superior customer service and an all around good guy. Thank you so much for your help...

Wack ass store. Employees r lazy as shit & useless. Big ass employee on his phone when I walked in watching videos, no customers its dead as shit and no help was provided. I spent 1 second in the store cuz he's "unavailable" to help while hes doing nun read more

Never been here before. The two workers inside were very rude especially the fat ass white guy. I asked and showed him the oil I wanted and he looked at me angry and repeated my question like I was stupid. He didn't even try to help just went back and played with his phone. The other guy jumped in and helped but even his demeanor was flat and pissed. People like these two need to retire or go into another field. Bunch of losers! read more

Anthony saved the day!! I was looking to replace some bulbs on my car and he was super knowledgeable as I wasn't getting the answer I was looking for from the forums. Thanks again to Anthony! Huge asset to the company read more

Bought Bosch Envision wipers from this place a few months back. I didn't get to installing them until yesterday. When I opened the package, it was a USED wiper. I couldn't tell that it was an opened pack due to the Bosch packaging. Whoever returned their old wipers got away with it and this place didn't check and SOLD it to me. What's worst is that I bought 3 wipers. Before purchasing I asked the guy at the front desk if the back wiper would fit my car. He confirmed that it would and I purchased it. So with a total of 3 wipers purchased, I only have 1 that actually fit my car. I live down the street and go to this place often for parts. Sadly I will no longer go. Smh very disappointed. read more

I tried fixing my car in their parking lot but they kick me out for no readson while I'm doing my brakes! There are others who are also doing their cars but they just do their"thing" because they know them?? That's really rude! read more

Came in to return an item I purchased. Cashier opened box and said he couldnt return because they were used. How else would I have found out if they work for my car or not? Im constantly returning items the employees recommend and say "should" work but often never do. Used to be a lot more knowledgeable and helpful at these places but now it seems like a bunch if kids that dont know anything about cars. Disappointing read more

Wow... horrible customer service. I went here to get a bolt for my jeep. They looked it up and had to have it sent to here store. When i got it, it was the wrong one. Went there today to have them give me the right one and they said i should go to Gardena, they ptobably have it. And they didnt want to give me my money back...$23 bucks. I had my receipt and didnt even use the bolt. Then the mgr tried to tell me i used the bolt because the pkg was open. I had to open the damn pkg to see if it matched my broke one. Then he tried sarcastically said i suppose you want cash back. Really? The mgr needs some training. read more

THE BEST customer service! My car wouldn't start and I have no idea what was wrong. I had multiple team members helping me figure it out, even recommended trusted repair shops. If you're ever having a problem with your car & don't know what's wrong, I recommend coming here before going straight to a shop. So helpful! read more

I came here today to buy windshield wipers and headlights. Chris helped me with my purchase. He was polite and showed good customer service. I was shocked and very thankful that he offered to put my windshield wipers on for me. After he put the wipers on he offered to change my head lights as well. My car is old 2002 Honda CRV, Chris recommended a product to clean my headlights so I can see better at night. I went in the store and bought the product he recommended. I only had a few dollars in my purse and a Target gift card, I offered it to him but Chris politely declined. Thank you for excellent customer service Chris. If auto zone has an employee of the month I highly recommend Chris. I am so grateful for Chris's help. It's suppose to rain the rest of the week, because of his kind act I will be safer driving to work. THANK YOU CHRIS! read more

I needed to replace my rear window wiper arm and I was struggling to remove the old wiper arm. I looked on you tube and it showed a guy using a special tool to remove the arm. I went to my local autozone and found employee Antonio and he knew exactly what I needed, which was a tie rod remover and told me he had one he could loan me. He sold me some lubricant to spray on and I used the tie rod remover and the wiper arm was off in seconds. Great advice. I love my local autozone. read more

I had just about the worst day yesterday and all I needed was a battery change. The gentlemen who helped me was very nice. However, STRONG however, when he first placed the battery in he did it backwards... he fried my poor car. I was stuck in front of autozone for 4 hours because of issues with towing it since the electrical e-brake could not disengage. Absolutely ruining all my plans I had for the rest of the day. I had to resort to dropping my car off at the dealership (of course on a Sunday when they're closed of all days!) so they can take over, they are not cheap but I cannot risk more damage to my precious car. The manager there at the time told me there was nothing he could do but agrees they should be responsible for any damages done so he suggested I call the next day and speak to a manager named Brenda or the main manager who returns wednesday. I am not waiting longer than I have to so I called first thing and asked for Brenda, but instead another woman took the call and insisted she could help me even after I explained I was suggested to speak with Brenda and that I can call when she arrives. I told her the situation and in an subtly-annoyed sounding tone she said the only thing I could do is file a claim that can take up to 6 weeks to process. SIX WEEKS!!! I explained that I definitely do not have the money right now to fix this type of issue and asked if there was any other way I could be helped immediately since they damaged my vehicle and I am not financially able to take on such a large cost at the moment (just bought an entire set of new tires, etc!). She said no just start the claim. She was very short and extremely unapologetic, I don't understand her attitude, I wasn't rude for one second!! If anything I was on the verge of tears! Adding insult to injury! Autozone, I simply do not understand how you remain in business if this is how you run things. Literally the worst experience I've ever had with a company. This is EXPENSIVE property you are dealing with and if you cannot train your employees properly, they shouldn't be anywhere near a vehicle. At the very least give them some customer service hospitality training! I am not one of those angry-over-a-tiny-thing-customers. This is a pretty big issue! And I wasn't even displaying any anger! Maybe I should've?? And I should definitely not have to be paying ANY upfront fees after what they did and after the entire horrible ordeal I dealt with yesterday, this is grounds for a lawsuit. read more

Kevin took the time to call and have my Auto Zone card replaced on the spot! It took less than 5 minutes and he saved me $20.00 with the rewards program. I applied it to the purchase as was done! Purchased brakes this morning at another AutoZone that is much closer to my home and discussed this issue with the store manager that said I needed to call and have the card replaced. Guess which AutoZone is getting all my business? Yes, drive the extra fee miles to deal with a professional! Kevin read more

Terrible service, very poor knowledge on their products. Manager was unfriendly. I was there to borrow tool and almost seems like they don't want to loan tools. They don't even know what I ask for. Poorly trained staff include manager. read more

I'm not sure why this place has such bad reviews. I haven't Yelped in years, but I felt like this place deserved a good review because I received such excellent customer service. I came in this morning with a broken taillight and Kevin was extremely helpful and knowledgeable. After replacing the broken bulb, the taillight still did not work. So Kevin made sure to check every possibility for the cause of the problem, and he did so quickly and efficiently. When one solution didn't work, he knew what to check next. It was like he had a mental checklist of problems and solutions. He was friendly and explained everything to me as he was working. For the price I paid (just for the parts, no charge for installation), I'm very satisfied. I'm so glad I didn't go to the dealership for this issue (as I usually do, then regret it as soon as I see the bill). I will definitely be returning for any other car issues I have in the future. read more