I would highly recommend using this storage facility to anyone, not just in Katy, but in the entire…read moreHouston metro area! The management team of Coy & Iris are first rate classy people with an overwhelming dose of Southern hospitality and old town Katy charm. The facility may be a bit remote for some, but it is certainly worth the drive, especially if you truly value your storage items - using a great climate controlled facility & 24hr Access -7 days a week. SINCE 2003 I've been using this storage location to store my treasured collection of art & artifacts collected around the world during my travels, 100's of books, volumes of notes from high school, college, graduate school & medical school, as well as my " high tech" stereo equipment & trunks full of clothes. During most of the time i've stored my belongings there i either lived out of state or out of country as a graduate student, medical student, or unemployed not yet licenses physician looking for full-time work. Coy & Iris have often been patient & generous with me allowing me to catch up on months of payments when my student loans came in or after i was able to pickup sporadic contract hospital work. In other words, when most corporate run storage facilities would seize your property from storage & sell it at auction for failure to make payments, so long as i kept in touch with the management they would essentially extend my credit until i could catch-up to make payment. The somewhat remote location also has the benefit of cheaper storage rates compared to many mini-storage places inside the loop. And it has held up very well over the past decade, keeping my stuff well safe of threats from several floods and hurricanes that have effected other parts of Houston during that time.

Do not I repeat do not rent a storage unit from Storage Place of Old Katy. I have had multiple…read moreunits at this facility for almost 5 years. We were among the first renters here. The original managers Coy and Iris were great. The new owners fired them and brought in their own people. Last year. Since then they have raised our rent, shortened the Grace piped for payments and forced us to provide renters insurance or buy theirs. Now they have restricted our access to 10pm. For the last four and a half years we have had 24 hour access. I have spoke to the manager about this 3 times and ever time he lies and says it's fixed. We have a tight knit community of car enthusiasts and other renters and we look out for each other and police the facility. Most of us race or go to car events and most of the time return home late. I had to park my race car with all my race fuel and tools in front of my house after testing last Thursday night. For this reason we are moving out after this month and many more long term renters will be looking for another more customer friendly facility. We have also been told that the management intends to raise the rent over $100 a month by the end of the year. Find some place else to store your belongings. Sincerely Doug Johnson with The Thunder Road Show on Facebook.

I store my fifth wheel travel trailer at West Katy Rv & Boat Storage and I just wanted to give a…read morereview of how friendly and quick the response is here to get started. The parking spaces are larger than other storage places near by and the rates are better also. This place has a nice electric gate that always works and allows card access entry with concrete entry way and in the back for storage they have really nice solid ground with rock and gravel with designated areas. they also just added covered parking too that is really nice

From the owner: We are a storage facility offering secured, uncovered and Cover spaces for RV's, Boats, Campers,…read moreand Recreational Vehicles. Easy, quick access to major Houston-Metro roads and freeways. Easy-to-view marked, reserved spaces. Secure, safe and affordable storage units. Crushed concrete parking pads, asphalt and concrete driveways. 24/7 Electronic Gate Access Payment Terms: Automatic Credit Card Drafts Only

Betsy was so helpful and was very generous showing me my options when I visited the facility. I…read morehighly recommend SmartStop for any storage needs.

I'm not actually a customer at Smart Stop Storage but I provided a major electrical upgrade for…read moretheir electrical service. During the week I was there the team was very professional and accommodating to their customers as well as us. The driveway was blocked off for a week and they still made sure the costumers were able to get into the storage units anytime they needed. Through power outages and road blocks these folks made sure this place operated as normal as it could and I will say that wasn't an easy task. If you need some place to store stuff this is a place I would highly recommended!!

Good people and nice facility but be aware they will raise the rent every few months on you. In…read moreone year my rate has almost doubled.

Great location but full of SAD experiences. Every reason I…read moredecided to use this place has led to disappointments..... - Was told they can't honor the "1st month free" stated on the website after Harvey because it was "canceled" when I signed up. -The price is significantly higher than what they advertise online. -They require you to buy Insurance - Was lied to about the availability of utility carts at every entrance -I have an issue paying for a "temperature controlled" unit that's 89* -Did not give proper information related to using the moving truck and waisted 1/2 day of my and my crews time! -This business just passes their responsibilities and burdens over to the customer every chance they get. (Example- when their carts that allow the facility to function disappeared they suggested I purchase one for $1000)

very grateful to the young lady who helped me transfer into a larger unit today via phone. I didn't…read moreeven know that was possible! it was so easy all I have to do is just pull up and transfer my unit when I'm ready! Thank you very much!

From the owner: Store your belongings at Extra Space Storage on 2499 S Mason Rd in Katy, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, golf carts available, kiosk, vehicles are allowed in drive-up units, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

The lady that works here by the name of Christine is amazing. Very friendly and helpful…read more I've been using the storage facility for three years. They have cameras and gated access. Climate control works and I never feel unsafe going here even at night knowing that I'm on camera and everything is gated. They have several different size units from ones you can fit RVs inside to the small ones with offices where you can run your small business they also have climate controlled and not climate controlled to meet your needs when I found them. They were the best price in the area and I randomly check to make sure that I'm not missing a deal somewhere else and they still continue to beat everyone in the area.

False Advertising advertises 10X10 for 75 only to find out…read morethey are over 100 Staff was very kind and took me to see the unit. it looked decent wood floors shed condition elevated about 6 inches

I rarely leave reviews but I want to be helpful for customers who are considering to use this…read morestorage facility. Please be aware, they (Susan) will nickel and dime you with any fee possible. I signed a move out notice a few weeks prior to my move out. I was scheduled to be out of my unit by May 31st. I moved out of the facility but because my lock was removed on 6/1, the facility charged me another month's rent. You would think after being a good paying customer over the past years (between myself and co-worker) I'd receive decent customer service but this was not the case. After calling to get an understanding of why I'm being charged for an additional month, Susan said I needed to read the fine print of my close out form. If you're in our community of Katy, I'd advise you to take your business somewhere else where people have great customers service and look to help solve problems....not scam you on the fine print. Happy hunting Katy Family!

First time EVER leaving a yelp review. Created a yelp account just to forewarn others. Poor, poor,…read morepoor customer service. I had been a 2+ year customer with zero interaction with any employee there other than when I signed my paperwork...until today. Very rude employee treated a long term customer with more disrespect than I have ever experienced from a business. I own a business with a focus on customer service and if this gentlemen worked for me he would have been fired on the spot.