This UPS Store has made a complete turn around so I decided to post a new review. I can understand…read morethe cost of "doing business" and sometimes others ruin inexpensive services for the rest of us. The prices are now on par with other UPS stores in the area. The employees are efficient and kind. The store is always clean. They have a notary but they are available only certain hours. I would call in advance if you are going specifically for notary services. Great UPS store!

I LOVE this Swann Creek UPS Location! I have always been treated with courtesy. Each interaction…read morehas been an AMAZING Customer Service Experience. and I know that I will always be treated well. National Harbor is closer to me however, finding parking at times can be challenging I love the convenience of parking at Swann Creek with no risk of getting a ticket or overpaying a parking meter. I also love the fact that they have a Notary that has a Seal. Mr. Kim in very nice and accommodating. You have a Customer for Life!

I wanted to take a moment to let you know that I recently visited our DC office while in town for…read moreother reasons, and was duly impressed. In particular, Dominique was bright and smiling from the moment I opened the door. She was super friendly, helpful, and offered me coffee and snacks as soon as I told her that I was just stopping by. She also gave me a brief tour of the lovely building, and introduced me to Priscilla and Nia - also very cheerful and welcoming people. I am a fan!

The team at Intelligent Office is the best! I had two days of hosting a meeting with them and…read moreeveryone was super kind with every detail thought through. I would happily have a meeting here again.

Great service! Prompt responses. Courteous and professional. Reasonably priced.read more

I use Intelligent Office of Alexandria's virtual assistance. I really appreciate their…read moreprofessionalism, kindness, and attention to detail. They answer the main door for my building and my business phone and are able to handle my schedule. I really appreciate their help and support! Laura Palmer, CEO of Bridgenosis

Mon'a was very helpful and had answers to all of my questions, and she was fast. Perfect!read more

David was very polite and professional. He offered different paacking options to help with the…read morecost of shipping. There was a line however, it moved quickly.

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

The customer service is an absolute joke…read more Friday, 27 Feb, at 2:10pm or so, I go in with a bunch of Amazon returns...some needing boxes and labels and others placed into a plastic bag. I had boxes, preprinted labels and tape. Because I had this mix and so many, I thought it would be easier for me and the staff to sort it all out and process myself at the self-serve kiosk. I start and I need a large bag. I asked the older lady, I think Diane, and she passed one to me. She then says to place the packages on the counter once I'm done. As I start I needed more space. I turn to place a checked-in package on the counter but there are people moving about and the staff were assisting customers. Because I didn't want to leave my items unattended, I placed them in the self-serve kiosk bin. I'm moving right along when Diane comes over and looks in the bin. She said I thought I told you to place these on the counter. Nasty like. I said excuse me!? I needed the space and I didn't want to leave them unattended on the counter. You can retrieve them from the bin when I leave. She proceeds to argue with me and say that's not what the bin is for. I looked at her like she was crazy and said ma'am, pls leave me alone so I can be done. She then says something about that bin is only used when they are busy. I said again, a little louder, ma'am go about your business and leave me alone. You can get the packages as soon as I'm done. The younger lady tries to intervene at this point and tells Diane to leave me be. I said yes, pls leave me alone. A customer walks in so Diane goes back to the counter. After she's finished with the customer, I hear her ask the time and then she says she has 7 mins left. I continue on and a minute later, as I'm trying to figure out which home printed label goes with which item, I hear someone say excuse me. I look over and it was Diane, asking me to move so she can get my packages out of the bin. I said ma'am, you can get them all when I'm done. She said no, you're going to move. At this point I'm heated, I said you need to back up (cause she's right up on me). You would want to back up. The younger lady again tried to intervene and tells Diane to leave me alone and let me finish. It's fine. Diane said no, she's not leaving the packages for the next shift. The younger lady then says to leave me alone cause I'm causing a fuss. I said I'm causing a problem!? Are you kidding me! She quickly backtracks and says that both of us are. I'm being harassed and attempted intimidation at the self-serve kiosk and I'm causing a problem. At this point I stopped talking and didn't budge from my spot. Diane goes back to the counter, talking all the way and younger lady is agreeing with her. I finish and proceed to leave and the younger lady gives me a condescending have a nice day. I don't reply. If this is UPS' idea of customer service, holy crap. Absolutely ridiculous.

Very disappointing experience on 2/8/2026 with an employee. Achielle, was extremely…read morepassive-aggressive, demonstrated poor customer service, and ultimately refused to assist with my return--telling me to "do it myself" while simultaneously pointing to the self-service kiosk. I visit this location frequently and have never experienced anything like this before (here or anywhere else for that matter). My one star review is not indicative of the store overall, but, moreso specific to the employee. Achielle's, behavior was grossly unprofessional and unacceptable.

Went to this store on Jan 26, 2023. No one was in the store…read moreA sign was posted for 1hr saying 30 mins be back I waisted my entire lunch break for a lazy employee The store just open at 10:30 no reason someone should be on a lunch break at 12 already Need better employees

I truly enjoyed my visit today. Both women were very friendly informative and just enjoyable!…read more Thanks so much for notarizing documents along with lunch recommendations and lodging as well AMAZING VISIT!!!!! Thank you

It was really crowded on a Friday late afternoon. I was able to scan what I needed to but when the…read moremachine I was using jammed twice, there was no staff available to assist. I could fix it the first time on my own but had to switch machines halfway through my job due to the jam. It was quite pricey too for the total of the scanning, in my opinion. I did appreciate one employee providing a box so I could organize my documents. Parking was pretty easy on a side street nearby.

This is the absolute BEST UPS store. Every single time I go there the staff members are friendly,…read morehelpful and fast. Whenever my husband and I visit we always leave saying, "that was a good experience."

Whenever I have a larger return package to send somewhere, I'll often throw it into my car and…read moreincorporate a drop off here for whenever I'm in Old Town. There is almost always (metered) street parking available and I've typically had a quick and easy process once inside. Since I don't have a printer, I always send my shipping label to this store's email address once I arrive and assuming there are no lines I'm usually in and out in under 5 minutes. Service is pretty consistent as well - nothing over the top impressive, but professional and efficient. Overall, seems to be a solidly run UPS store location!

They are always nice and efficient - my only complaint is lack of parking, but that's old town.read more