I started driving over 10 miles one-way out of my way (even though I have a laundromat in my town…read morel. This place was way better. Had better prices. It was clean and that laundry attendant was friendly and helpful and even though it was farther away my laundry time was cut in half and my clothes came out smelling and feeling great. Now you laundry every week and I'm just disappointed to say that if something doesn't change I'm going to have to consider somewhere new. I moved here tonight for over 4 hours having done a lot of quarters into the dryers and I still came home with wet towels and other things. Started doing laundry in the classic washing machine is because every time the laundry in the front loaders you know the thing commercial ones my clothes come out smelling worse than maintained when they went in. I swear to heavy heart that I even write this review and I have been holding off even complaining with hopes of running into who I thought was either the owner or maybe a long time employee. It's been a few months since I've seen him but I changed my laundry time so I figured maybe that was why. Last weekend I was there when people were coming in to find and start cleaning the laundromat and there was definitely not the same. They were roomed and snobbish. A lady actually asked for help and they totally just brush her off. This today I'm going to left my house at 5:40 and just returned home. I still have what stuff. I I realized maybe the guy that used to work here doesn't anymore so I came to the guys that were cleaning the place and mind you the lint traps were so full it was disgusting. I started to say you know that I've been here so long and I have ran through about 90 minutes of dryer time and yet most messed my stuff is still pretty wet and they will just looked at me like they wouldn't care. Some things got to change I may not even go back there this coming Sunday. You spend over $50 weekly... And I've opened loyal to only this place. I'm tired of it only used to be like one or two dryers with having issues and now it's starting to feel like more dryers than not are not working properly. To lose my guaranteed 50 a week and my loyalty as well... It will be a loss for us both. Please change back to the quality and care I remember quickly before I have to call it quits!

one of the two laundry mats in town and theyre both equally as gross. this place needs cleaned so…read morebadly. i felt like my shoes were going to get dirty walking on the floor thats how f*cking dirty is. hire someone to keep up with it maybe

My wife, our 4 kids and I were visiting family recently in Paradise. The kids decided to have an…read moreIce cream party in their beds, and to invite my parents two big dogs with muddy feet, to join! Needless to say, we had quite the mess to clean between the blankets and comforters. This place was great, it had plenty of machines available, so we didn't have to wait. The staff was helpful and I felt the prices were very fair for the amount of stuff we had to clean. Store was well kept up inside and felt inviting, and although it wasn't used this time, I also noticed they offer wash and fold services. It's was also pretty convenient having a pizza parlor right next door to eat at while waiting! Great spot to do laundry, I'd definitely recommend this place to anyone in need of this service.

I still go here. Tried really big washers this time.(blankets)…read more Came out clean ($12.00) half soap. Clean is what I care about most. We have a dog lol, nuff said.

It MADE me give them 1 star. They don't deserve not even 1 star it's the filthiest place on earth,…read morehalf the time the washers and dryers are broken. The owner is an idiot thinking he can chase people out that use his change machine. Someone's gonna slug him.

the place is dirty, there are roaches crawling around. the washing machines leak. none of the old…read moredryers work and the 9 new ones are always occupied. the ceiling is moldy and rotted and falling apart. the floors are filthy and pieces of it are coming up. this place is a health hazard and should not be in business

So far so good, my clothes are currently washing here for the first time. I would avoid the Dexter…read morePay app, though it is easy to use, it keeps charging me 15 dollars for every service which is not what the app said I was going to pay, but my bank alerted me that I was charged 15 dollars twice.. which I'm currently disputing with the app and bank.. so I would just stick to using regular change...

I accidentally dropped a $20 bill when I first walked in... the maintenance guy was there cleaning…read moreup - he could have easily said 'No, haven't seen it'... but he handed it to me right after asking. Gotta love an honest place!

Very disappointed with this laundromat. It costs $4 for a small load and $8.25 for a large load,…read morewhich feels way too expensive. To make matters worse, the coin machine shorted me, and there wasn't an employee around to help. There was also nowhere to sit because the tables and chairs were covered with belongings from people hanging out there. Overall, not a great experience, and I won't be coming back.

Worst laundromat in chico…read more This man has 2 but only because he steals money!!! I'm on machine 47 it took $3 but won't take my last $1.50 This has happened multiple times The ICE number 530-826-4807 does not ever get answered DO NOT COME HERE

This laundry mat does not update their machines, or upkeep anything. I just lost another $6 because…read morethe washing machine wouldn't start after putting money in it. This has happened before because they don't mark it. They have also lowered the dryer minutes to 4 minutes per quarter, and half the dryers don't work. I will not be going back. There is no obvious way to contact them either.

This place is absolutely horrible. Standing water all over the place with no warning signage. From…read morethe water stains on the floor, it's not the first time this has happened. Maintenance is not existent. Of the 10 "normal" sized washers, 7 of them had dog hair all over them and in them. Do NOT use this facility

Came here monthly for about 3 years. Was here in Oct '24, and Jan '...25. Both times at least a…read morethird of the washers and dryers were out of order, along with very little detergent in the vending machines. Feels like the owner(s) have stopped caring. It's always been cash only, no debit/credit cards. Used to be worth it, but I'm looking for a better laundromat now.

Cheap and everything works great. My clothes all came out super clean! Quarter machine worked…read morequickly and efficiently also.

I originally left a two-star review because, although the customer service was excellent, I was…read moredisappointed when I found stains on two of my shirts and noticed they were wrinkled after I got them home. I'm happy to update my review because this company made things right. They took my concerns seriously, cleaned my shirts properly, and stood behind their work. From the friendly customer service to the way they handled the situation, they showed they genuinely care about customer satisfaction. Mistakes can happen, but what matters is how a business responds, and they exceeded my expectations. I appreciate their professionalism and willingness to make sure I left satisfied. Because of that, I've changed my review to five stars and would recommend them to anyone looking for quality dry cleaning and great customer service. Thank you for making it right!

This is one of the regular laundry mats i'll go to, It has a lot of washer and dryers and some of…read morethem can be paid with your phone. Vending machines are always filled and there's even a water filling station to refill your gallons. I know there's a service provided to drop off laundry but I haven't used it. Well cared for and nice inside!

I have not been to a laundromat in 15 years. Today my own washing machine broke and I wanted to…read morefind the cleanest place possible. HUGE shout out to Cascade Express. Not only was it extremely clean. The washroom attendant was very nice. I will say this is the BEST laundromat I ever been in and highly recommend it.

The bathroom was not broken. Chelsea or Kelsey (not sure how she pronounced her name when I asked)…read morepurposefully placed the sign on the door and took it upon herself to state that it was "out of order for the rest of the day." She also said it was "none of my business" when I asked for the owner's information. She knew exactly that I saw what she did and I was trying to report her.

The laundromat itself was very clean ie floors , washers, dryers, and folding tables. The app to…read morepay was easy to download and use.

This place is great especially if you have a whole lotta laundry! They take digital payments…read morethrough an app called Dexter Pay, but I'm pretty sure they do coins too. They have laundry carts for your convenience, around 8+ commercial sized washers (14.50 each), regular washers for $7.50, and I did $4 for an hour and some change at the commercial sized dryers but time and price is adjustable! I got about 8ish loads done with just 4 machines (2 washers 2 dryers) . Concerns about safety are close to none, its located on a well lit strip, people who hung around the plaza were no bother! Stores near include Safeway, few good food spots, and a smoke shop. Will definitely be coming back :)