Very organized and efficient; skilled phlebotomists It's best to make an appointment, even though they accept "walk-ins." Easy "in and "out" parking as opposed to having to deal with the congested, big medical center parking. read more

This was my first time at this location, today I went to another place and they can't collect my sample, I got pricked for nothing, but I love qyest tgus time Van collected with not many options because of my injured veins from earlier. He did a very good job, He tried twice and done, no pain at all, quest never disappoint me, Van had patience dealing with the issue, 5 stars definitely for him and for quest, I will not go to other places anymore, always quest. They send you the results in 2 days directly to the portal you create with them and manage all your history records. I didn't had a problem locating the building theres parking outside but also there's a big structure at the front, elevator or stairs you choose how to get there. read more

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1) I prefer to tell company directly but their online form appears to be for referring offices. 2. Email to appt was 1pm. 2) Received text day of appt that is 10. 3) Rushed over. No one in waiting room. No cars in front. 4) Checked in on kiosk as a walk-in. 5) Kiosk said too busy for walk-ins?!?! 6) I could hear someone talking in back. It was 10:30, so not at lunch. And still not a person in waiting room. 7) Since I paid for services had to make another appt. One not until 2pm? 8) 2pm....person comes out and did the blood draw. I noticed a bell and monitor when an employee came in...so they knew I was there at 10:30. 9) Walk-ins means walk in and make appt on monitor. 10) I was there twice for 20 mins and only person. 11) Never again!! read more

today i went in for more bloodwork and KATIE was so reassuring and nice!! i told her where i usually get blood drawn, she listened and got the poke the first time! my favorite quest location to get blood from. i've never gotten poked more than 1x here read more

had such a great experience at Quest Diagnostics on Bloomingdale, thanks to Jesse the firefighter. From the moment I walked in, he was incredibly kind, calm, and professional. He took the time to explain everything, made me feel completely at ease, and turned what's usually a stressful appointment into a genuinely pleasant experience. You can tell Jesse truly cares about people -- his compassion and positive energy really stand out. Quest is lucky to have him! Thank you, Jesse, for going above and beyond. read more

Rena is a great worker there. Very helpful and sweet. I always come here for my blood withdrawals But this time experience was extra pleasant. Rena makes you feel comfortable and secure. She explained very well step by step what will happen during the process. read more

Quest Diagnostics - Quest building - Laboratory Testing Near Me - Orange, California

The Quest waiting area was a third world (Los Angeles) cattle call hell hole. It smelled bad and was hot. I'll spare you the rest. I left and paid a primo price for Quest Mobile. They lost my test. Wasted a Dr appt. Had to track down the missing test, and had to schmooze an absolute miserable human. Kill em with kindness I say, but she was a lost cause. Professional email crafted to point out the glaring problem so that the next man (men, who they do not cater to ;) does not have to go through the red-tape nightmare because the lack of test-codes available to get the process going. It's a blast having schedulers, and customer service agents read back your "private" test results over a recorded customer service line and then corporate doesn't even have the spine to reply to a nightmare experience. Maybe replying would be acknowledging the fact that they shredded HIPAA protocol. Absolute garbage company. The phlebotomist and initial scheduler were A+. It's obviously the corporate structure that is below abysmal. Good riddance to them. read more

Alvin was great! I told him I usually pass out when seeing blood or needles and so he took really good care of me and kept me calm. So nice to have a professional person like him. Thank you read more

During our appointment at Quest Diagnostics, a female staff member was rude and declined to perform lab work on our autistic child without cause. We were told to leave and go to another location causing my child distress and anxiety. read more

Placerville Lab on Cedar Ravine. There were 2 people booked at each time slot with only 1 employee working there for the past 3 months. Phlebotomist telling walk-in's she can't help them. Very poor service, especially right next to a hospital where people are being sent to get blood work for upcoming surgeries etc. read more

I usually go to PIH lab for my lab requests but since I work next door I thought I'd get my labs here. Only giving it 4 stars because Diana was amazing ! Such great people skills for an office who has no receptionist anymore. Literally two iPad stations ? How is the geriatric community supposed to utilize this or individuals who are not tech savvy. Anyways , Diana was amazing and made things so comfortable. She has a great personality and was able to get my mind off the needles. My blood draw occurred super quick, literally in and out within 10 minutes. You need more techs like her!!!! read more

I had a very upsetting experience at this location with my 2.5-year-old son. The staff member (Chandra) was rude and visibly frustrated from the beginning. This was already a stressful situation--getting blood work for a toddler--and instead of making it easier, she made it much worse. She raised her voice and did not show patience or care. She attempted to draw blood from both of my son's arms. The first attempt failed, which I understand can happen. However, the second attempt was done in a forceful manner and clearly caused him significant pain. He was crying intensely, and the situation felt out of control. Instead of helping calm things down, her attitude made everything more tense. She also blamed the failed draw on my child "not drinking water," which was incorrect--he had eaten and had fluids before the appointment. At no point did she ask about his preparation. As a parent, I felt unsupported, blamed, and honestly unsafe in that moment. Staff working with children should have proper training in how to handle pediatric patients with patience and care. This experience was far from acceptable. I hope this location takes this seriously and improves how they treat families and young children. read more

Long wait time. Nobody helps. Only a computer to check in. Staff is not helpful and very rude.​

I'm genuinely not sure why this place has so many bad reviews. This place has a free parking garage located right next to it. They also are very easy to find once you're inside the building. Yes once you enter the room, no one will be there to officially welcome you. However you can check in online. My name was called within 5 minutes of arriving. Once I got settled in a room the wonderful lady was very transparent about possible charges and how much my insurance would cover. She mentioned the first goal is to always have the insurance cover all of it but gave me a maximum that I would have to pay if they don't. I appreciated the transparency before anything was done. Overall I was in and out in less than 5 minutes. Truly a remarkable experience. I got my results in less than 24 hours as well. I'm very impressed by this facility. read more

Alvin made the process easy from checking in to the wellness screening and was extremely helpful and explained each step

I love coming to this Quest location because they have a lot of available early time slots and you don't have to pay for parking. Some negatives about the location: 1. I feel like they're always running behind. I choose one of the earliest times and according to the tv, it always seems like the person that was supposed to be helped 15 mins ago is still in the waiting room. So I'm usually not called in until 15 minutes after my scheduled appointment 2. There's a lot of elderly patients that don't know how to use the check-in kiosk. So they'll ask you for help as soon as they walk in. Be prepared to be asked for help if you sit near the kiosks. Other than that, all the workers are extremely friendly and make conversation as they're running the tests/bloodwork so it makes for a joyful experience, even if they are running behind. read more

I went to get my blood test done here. The suite is a bit confusing to find because of the location. It's situated between two identical building so I had to walk back and forth to figure out where I am supposed to go. I took the elevator to the 2nd floor went up to the suite 200 and walked inside. It has 12 chairs around the room for guests to wait for their turn to be called. Once you walk up to the reception desk, you will have to sign in with either of the 2 Kiosk tables. They ask for your ID and insurance card so make sure you have them on hand so that it can be scanned at the kiosk. I am relieved that they don't require patrons to fill out paper work anymore. Technology as it finest! The only thing I suggest for people to do is to make sure to call in to make an appointment or you're going to be notified that walk-ins could be at least 1+ hour of a wait. I went on a Thursday morning and it was still pretty crowded. So HIGHLY recommend to make an appointment. If you do make an appointment you can come in 10 minutes before you scheduled visit and should be called fairly quickly. No need to come in super early to expect to get called early because they are going by appointments that are chronologically placed in order. I came in at 9:30am thinking that I can get in early since my appointment was at 11:10am but it doesn't work like that here. Overall, I think this place can be very quick and easy if you know how to use a kiosk and have an appointment. But the staff will also help you sign if you're not sure what to do. Good experience so far if you need to get blood work done. read more

Quest Diagnostics - Sign in kiosk - Laboratory Testing Near Me - Orange, California

They were nice I did get bruised after having my blood taken. No human interaction when you get into building

Today date is August 20th. I have been waiting 3 hours i feel weak i took pills the the employee order food at 7:30 am. They are on the phone and youtube josh cant help at all they are laughing while we are just waiting. I belive that you guys need to keep the employees off the phone look at youtube and help the people who needs help. I understand its a walk in and it take times. But if the employees were not hanging out and talking about the night before and watching youtube. The process would be better. Now I spoke to josh right now he talking in the customer on the wait list. And I ask him to keep the employees off the phone and youtube. The wait lost is moving and the employees are not loud and laughing anymore they are now working. Employees no youtube order food during lunch. Not as soon as you arrive then eat on the clock read more

I usually have no issues, but today was very odd. Not only did they make me do a copay individually for each of the same lab, but wanted a co-pay for the others as well. This is not patient centered care nor is it acceptable. I can afford it, but what about people who rely on their insurance to cover most of the cost and then pay the leftover amount. Apparently they don't accept later payments now and I think this is predatory and a potential problem down the line when it comes on to patients of a lower socioeconomic background. read more

I needed to update some information and have my bill adjusted (lack of proper insurance information was the issue). Angel was great, very pleasant and took care of everything quickly. I appreciate being able to handle things without a hassle. Good job! read more

I really like that this location of Quest Diagnostics open earlier than most of their other locations in the area. They are open Monday-Friday from 5am-3pm, so they are open early enough for me to stop by before work. As a part of my company's wellness incentives, I made a reservation through our internal portal for blood work with Quest Diagnostics and I was able to get a 6:15am appointment. One of the testings required fasting prior, so I like the idea of sleeping through the fast period instead of starting my work day without coffee and fasting until lunch time or after work hours. I arrived prior to my appointment and there was so many people in the waiting room, but barely any names on the tv screen. Then when I entered my check-in information on the tablets, the wait estimate said I would have to wait over 30min past my appointment time. Whaaaaa?? Luckily for me, the wait time here isn't accurate like the other Quest Diagnostics. It's a bit annoying... I rather have no estimations over a faulty estimation. I hate to wait a bit after my appointment time but it was rather quick once I went in. Alvin was my blood work specialist and he was really professional and nice. I was out by 6:32am, which gave me plenty of time to get to work nearby. Due to proximity and their early hours, I would consider coming back here for future work necessities. read more

Quest Diagnostics - love their early hours - Laboratory Testing Near Me - Orange, California

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What a joke this lab is. I have to go to regular lab visits for my kidney. I was at UCI labs for a long time. Now my nephrologist is saying that they dont contract with UCI so I have to go to Quest. Appointment was at 630 AM. Was there at 6:25. First no one at the front desk. Two Ipad check in stations. They want your DL and Ins cards. Shouldnt this already be on file? So they call me in at 6:38 AM. Tech starts pulling up orders on his screen. It takes 15 minutes for him to do the lab paperwork. Why? He should just be drawing my blood, not filling out paperwork and figuring out forms. He had to call his manager, who was answering his questions like he was a bother to him. Im sorry you had to get up from your donuts and coffee to help out your tech. 10 vials later, I finally leave at 710 AM. 40 minutes???? This would have taken less then 10 min at UCI lab. Plus I cant wait for billing from Quest. In the past, its like a bunch of circus monkeys that run their billing office. I would suggest you try Labcorp or somewhere else. Quest is a joke and doesnt know how to run an efficient business. You are just another cash cow in their herd of patients. Last time I will draw blood here. Will let my Dr know he will have to deal with UCI labs. More work for his office? Sorry. Thats why you bill my ins co ridiculous money anyways. read more

Completely awful experience from start to finish. Awful and disgusting building, the clinic itself looks like a municipal bus station in a bad part of town, and the organization and service attitude is, well, non-existent. Poor technology, poor training, and poor selection of personnel. Try somewhere, anywhere, else. read more

Made an appointment days ago online. Been waiting over an hour!! There must be 20 people here, several that I asked have the same appointment time as I do. They do not care about your time. Also, I am fasting and they did not have any morning appointments available, so now it's 1:30 pm and I have no idea when they'll take me. This is the Riverside Dr., Valley Village location. * NOTE: The staff was friendly and overworked. I place the blame on lack of management by the company. read more

Quest Diagnostics - They have chairs in the waiting room spread out 6 feet apart. They made all people standing go out and wait in the hallway. - Laboratory Testing Near Me - Orange, California

Location is nice. With appointment at 540am you get seen pretty quickly. Tech was nice, but by far the worst phlebotomist that has ever taken my blood. I don't bruise easily and this is just 5 hours after getting drawn. read more

Quest Diagnostics - I don't bruise easily, and this is just 5 hours after getting drawn. - Laboratory Testing Near Me - Orange, California

I had the worst and most embarrassing experience at a Quest waiting room. I scheduled myself for a 12:10 appointment. After waiting till 12'45 I brought up the fact of my waiting time with one of attendees who came out to pull in another client and she verbally assaulted me in front of a full waiting room by saying that she was too busy. Meantime I had seen people come and go after me even though they said their appointment was after 12:10. She finally took me in grudgingly and with an attitudes. I want to know just WHAT THE HELL TO THESE AIDES THING THEY ARE. We are the F'n client generating that funds for their salary: a lot of funds. I'm going to tell all of my doctors about my experience and have them refer clients to Lab Core. I'm a 79 yo person with heart failure and don't need drama in my life especially from people who are suppose to help me. Other people in the waiting room also complained about bad experiences. CHECK IT OUT. read more

Worst customer service you can expect. Interestingly, nowhere on Quest website can I found customer review options. I went to the one at chesterfield, MO. I had to wait extra 18 minutes longer than scheduled time. The technician's face was as flat as a board, no greetings, definitely no "sorry you have to wait". When she clumsily stepped onto my feet, instead of "sorry" or "excuse me", guess what she said, "excuse you". I literally felt she was so angry about something that would pierce that needle through my arm without mercy. read more

I've come in with an appointment but also have walked in and wait times have always been minimal or reasonable. I've had to do blood draws more since I've been pregnant. Diana helped me out today and she was so nice and quick! But honestly any of the staff that has helped me has been competent and the blood draw was quick and painless. Clean and efficient Quest! I will always come here for my labs. read more

I went in with my orders in hand: the doctor made three separate orders. Quest took about 12 vials of blood, so I figured they got it all. It turns out they did not fill one of the orders. Also, the results for the other two orders took almost 15 days to receive by the doctor, and none of them required cultures. read more

Quest Diagnostics miss billed my wife's tests, and will not resolve the issue. They want to charge us 3 times the amount they pay Medicare, who usually covers her test costs. Instead of billing Medicare, they are billing her for 3 times the amount. Quest will not discuss the issue, they will not even allow her to pay the Medicare approved amount. They want her to pay 3 times the allowable cost. read more

the worst!! no customer service to speak of. not impressed at all. The new location in Corona on 6th street has an iPad for check in but nobody to answer questions. I will not be back to this location. read more

I had an appointment for 1pm and was finally called in around 1:25. I had been sent a test kit and Quest was supposed to draw my blood. I was told that they couldn't do it because it was past 1pm and even if they had taken me at 1pm they couldn't do it because they had to call before then to have it picked up to be sent out. Wrong. Both the Quest service center and the company who sent me the test kit said they are supposed to edo the blood draw any time and then ship in the next day. I wasted two hours, had to take off from work, all because the staff was poorly trained and ill-informed. What a waste. Don't go here. read more

Let me save you time by telling you don't go here. Don't trust the Google Reviews you saw as a 4 Star. Appointments don't work here. Even with appointments the wait is a minimum 1-2 hours. Don't waist your time here and just pay for the $55 in-home service visit for your blood draws. The waits here are so long that the waiting room gets crowded to a point people are sitting on the floor and the room starts to feel like a sardine can. Read some of the low ratings, majority are true. Nothing against the hard working employees here, the process needs to change top down. Employees are also stressed out because of the current process and it's affecting their kindness to the customers. Corp needs to step up and fix the process. read more

The first time I went (a few months ago) it was fine. I made my appointment; when I arrived I was greeted in a professional way by a friendly Employee at the front desk who checked me in courteously, and I got taken care of fairly promptly. The next time (around a month later, perhaps), after having made my appointment I arrived there within 5-10 minutes of the assigned time but no one was at the front desk so I patiently waited. A short while later, a staffer opened the door to the waiting room, I told her I was there to check in for my test and was waiting for the receptionist. She pointed to a machine in the lobby, said they no longer employ a receptionist, and told me to use it to check in; this required me to take the time to remove my drivers license from my wallet & place it on a tray under a scanner, but due to the tray being tilted my license fell to the floor & I had to retrieve it to try again; the machine then (or before the license ... not sure now) needed to scan a QR code from my phone, so i had to search for where it was and position it under the scanner -- whereupon the machine said I had no appointment. I then waited again for Staffer to open the door to the lobby and told her I DID have an appointment and needed technical help using their machine. She then tried and it again said no appointment. I then showed her the email on my phone confirming my appointment and she told me (with a "gotcha" tone of voice and facial expression) that appointments automatically get deleted from their system if the client didn't check in within 10 min of the assigned time (which information, of course, wasn't in the email confirmation they'd sent me). I then pointed out that (as I'd told the Staff originally) that when I arrived I waited for the receptionist as there as NO sign informing patients of their decision not to employ a receptionist any more; i.e., I *had* arrived prior to their (unannounced, un-noticed) cut-off time. Subsequently, she and the Manager told me I would have to wait until all the patients with appointments got taken care of. Thereafter, Manager and Staff continually treated me in an extremely rude and unprofessional manner. After an hour waiting (i.e., an hour after my assigned appointment) a Staffer called a name that sounded like mine, and I followed her into her cubicle, whereupon she said she'd called someone else's name and tried to get me to go back into the waiting room. But, having learned my "sit-in" skills at Cornell in the Viet-Nam War era, I declined her "invitation" to go back to the waiting room and ultimately got my test (which they said they would mark as "priority" because it was required for a medical procedure, but they didn't do that, which is a whole 'nuther story, LOL). BOTTOM LINE: STAY AWAY FROM THIS PLACE! Instead, I recommend Premium Health, which has a number of test sites including one conveniently located in Santa Clara, where you can get promptly taken care of *with or without* an appointment, AND you get the results within 16 hours, including on weekends! read more

Carla helped me to complete a time sensitive blood test, when things were going south. She is great with patients, executes her responsibilities and is very professional . I hope she is rewarded substantially, I dream of employees like Carla that take ownership of her daily tasks. Actually, Carla was covering a open shift due to a team members illness !! Not surprised and Thank You !!! read more

I need blood work prior to a CT scan and my doctor sent the order to Quest. I had never been to quest but there was one right down the street from my wife's doctor so I scheduled an appointment to coincide with a visit she had scheduled. As it worked out, we arrived about an hour early but, I thought no problem, I'll just arrive early in case they had an opening. As I walk in, I am faced with our dystopian automated future. There are no people, just a kiosk. After entering my data, all I am offered is an admonition to be back by 10 minutes before my appointment or I will lose my place. I will not be returning to Quest. Yale hospital facilities still employ people and does not require an appointment. read more

I am writing this review now during my phone calls over and over just to get a frea*in estimate of some tests that may not be covered by my insurance. Every time I call they put me on hold forever.... If you are lucky to get a hold of someone, they will be happy to tell you " we are billing dept but we don't give pricing" !!!! So they claimed they will transfer you to an ACTUAL PERSON to speak to but it will go again to the main menu... tired of wasting my time over the phone. No wonder they make billions!! Poor customer service, poor communication. Try to call the billing dept at 866 254 3859 and you will see yourself! The medical profession is disaster with large group of corporation!!! read more

Any lab but Quest. we got for our appointment in Florida and prepared well in advance. I scanned my insurance information beforehand and thought I was all set. When I got there with my bar code , the kiosk started asking me to reprocess my whole appointment information again! By the time I was done they told me I was 5 minutes late ( I was not) and will treat me as a walk in with the wait time over 2 hours. Shame on you! I am a physician. I will have zero patients if I treated them this way! i wish you had better management not to repeat the same registration process twice and customer service skills. shame on you! read more

I went online this morning to schedule an appointment for later that afternoon. After following instruction on text once I arrived 10 minutes early, I was instructed to go into service center and would be called shortly. After 30 minutes, a representative came out and stated to the last 3 patients including myself, that they had a baby they were dealing with and only had 2 employees. We could either wait in hopes we would be seen or to come back tomorrow. If they were short handed all day, they had options to either seek out additional help from other locations or monitor scheduled appts. to eliminate overload of patients. I really have better things to do than to wait after numerous appts. in hopes of being seen. read more