Literally IMPOSSIBLE TO GET ANYONE ON PHONE! Rude non helpful staff. Appears they couldn't care less about customer service. Saw one certain female employee literally berate a customer for not hearing her name called allegedly read more

I waited for hours at this Quest in McKinney, only for them to completely mess up my orders and then blame me for their mistake. An poorly trained staffer entered my information / started my order but was unqualified to finish it. Then, they couldn't resume it for whatever reason. The staff was rude, dismissive, and yelled at me saying they were "trying to help," but they absolutely were not. It was an incompetent and frustrating experience from start to finish. Save yourself the trouble -- try Labcorp downstairs 212 or at least a different Quest location. read more

Blaring loud Quest commercials in a tiny waiting area, required checkin kiosks that don't work, and a faceless reception operation make you hate big-corporate America more than you did when you walked in. Pro tip: apparently you can check in from your cellphone somehow. read more

Quest Diagnostics - How personable - Laboratory Testing Near Me - McKinney, Texas

I had an appointment at 8 am. Got there early, checked in on the kiosk, which was supper easy for this old lady, and only had to wait about 10 minutes. Harrison took my blood and was great! He found a vein fast, which doesn't always happen with me, and was so nice and made me feel at ease. Everything and everyone was super nice and fast. I will go back if this is needed again. Thank you! read more

very attentive staff a joy to deal with if you have an appointment you will be in and out!

Great staff, especially Julie! Super gentle blood draw and great personality. So, this Quest is on the 3rd level of Medical City Mckinney, and the parking lots are always full. You usually have to park far. But, I don't mind parking and walking, as I get a lot of steps in (around 1k round trip). But, it may not be a good location for anyone who is in a rush or has mobility issues. You should always set up an appointment. And, always print and bring your paperwork because some medical facilities don't send their requests in or forget to click a few more buttons. I've learned the hard way to just bring the paper requests and not worry about whether the electronic is there or not. If you have issues walking long distances, you may want to have a loved one or a friend drop you off at the surgical entryway and take the elevator. And, always set up an appointment. Show up early or on time. If you're more than 10 minutes late, you will automatically get bumped, and you'll have the option to go into standby. Standby is a wildcard. You could be there for hours or a few minutes, depending on cancelations or no shows. So, unless you have oodles of free time, set up an appointment, show up on time, and you'll be in and out in less than 15 minutes, like me. Oh, and if you see Julie, ask her about her travels. She's the best! read more

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No mention of last call for walk-ins on website. Kiosk is faulty. No staff to help. Website doesn't give me the option to book an appointment in advance. All around terrible experience. The whole process is broken. read more

My GI doctor ordered a stool sample analysis and gave me a list of Quest offices to drop it off. The closest was in McKinney so I called them to be sure they could take the sample when I brought it in. There is absolutely no option to speak to a person when you call, so I decided to just run it up there (25-minute drive) and "drop it off". When I arrived, I was told by someone holding the door open for the next patient that I needed to check in on the kiosk because, again, there is no window to just speak to an actual person and just drop off the sample. It was 10:30 am. So I checked in on the kiosk (not at all user friendly) and, when finally through with the process, had an appointment at 11:30--an hour wait to drop off a stool sample! I left and went back home, sample in hand. BTW, if you still want to go to Quest in McKinney, expect to park a long way from the building entrance. read more

Was here for lab work to be done, used them as a third party for Function health. Checked in and was given the option to wait outside and be texted when I needed to be in the waiting room, signed up for that as the waiting room was full. Appointment was 9:20 didn't get a text until 9:51. Went in the waiting room someone else was called and I noticed my name wasn't on there monitor any longer. I then asked the woman who was calling names why my name wasn't on there and after telling her my last name she very rudely responded we called your name twice now you're going to have to wait. I replied back I signed up for texts so I obviously wasn't in here and she scoffed and said ok I'll check on that. Three more people were called before they called me in, so almost an hour after my appointment, mind you I had to be fasting for this. The woman who was rude had to take my blood and was then quiet after that but I did notice that another woman spoke down to another family as that family was on a standby list and after waiting for a long time they were told they weren't getting an appointment at all but no one had told anyone on the standby list that they should come back another time as they were full and behind. Overall the experience was awful and the workers there are incredibly disrespectful to the people who are for a dozen different ailments or reasons that should make the workers there feel awful about speaking down to them, they need to learn how to talk to people kindly and with respect it's ridiculous read more

We have been trying for 3 weeks to get a blood test done. They don't have anyone to speak to on the phone at all, not even an option. They say walk ins welcome and we have been turned away twice. The testing we need done isn't listed on the website and there is no one to assist or help answer questions. not very customer/ patient helpful at all. read more

Zero stars. Staff is rude, unhelpful, unprofessional. Every single person working April 5th at 4:00 needs to find a new profession. Making kids cry, smart mouthing customers asking simple questions, and giving attitude due to the fact the doctors sent orders directly and did not provide them to the patient. read more

I saw a lot of shade in the reviews, but I've been here twice in the past year and it's been a decent experience both times. Today I had a 3:30 appt to give blood, arrived and checked in by 3:15(ish), and was back in my car by 3:28. I took off work early because I thought I'd be waiting for a while. Could've just been a slow part of the day, but it went really smooth. I think the phlebotomist that helped me was named Cammy(?), she was polite and straightforward. I didn't even feel the needle. Overall, a good experience. read more

Either CLOSE THIS PLACE DOWN or get it operating like a professional diagnostic center. after two hours of waiting for my appointment... I was not a walk in mind you... I walked out! Our time is valuable. Shame on you. read more

Management : Please read this. I had an appointment today at The McKinney location/Med City McKinney and my Drs orders were sent to Quest days ago with confirmation of receipt. I arrived for my appointment and when I was taken back to the room, the tech advised me they didn't have my test available - they had been ordered but hadn't arrived. No apologies, no regard for my time lost. When I asked why I wasn't contacted I was told 'how would they know'. Hmmmm, 'how would they know'. There was no care nor respect in the way I was handled and it was simply a matter of cattle processing with barely an ounce of give-a-darn. How can a company as large as Quest not have the courtesy or technology to have this information so a client can be contacted and rescheduled. It's just a shame in today's brilliant world and unacceptable in my eyes. My time is important, too. You will not see my business again and I hope others read this post. And if you are going to put a touch screen check in kiosk in the lobby, for God's sake, have some sanitizing wipes or hand sanitizer. Soooo wrong in so many ways. It's obvious this is a bottom line company and they care only for that. There is no customer care (in fact, there is ZERO way you can contact a human on their phone numbers) so please consider using other labs that truly care about you and your well being. I am not the only one with Quest issues - read the reviews for yourself. read more

STILL NO RESULTS! After waiting a week. I called on Thursday - no results and was told there was a delay they'll be ready Friday. Friday no results posted so I called on Friday, now delayed to Monday. Monday comes and goes.... no results.... Tuesday comes and goes... still no results! I will delay paying them just like they delay my results! USELESS! read more

I recently had to bring my almost 3-year old son for a blood draw. Alicia was amazing with him! She talked to him the whole time, helped keep him calm, and was quick and efficient with the draw itself. Barely left a mark! I made the appointment online in advance, and followed the automated check in on my phone and at the kiosk when we arrived. We were seen as scheduled, only waited a couple minutes after checking in. Overall a great experience! read more

I had no appointment but arrived early and signed up for walk in. In less than two minutes I was called and the professional was very friendly and polite. read more

Terrible! Go to any other lab. I went to get a PCR Covid test before going on a cruise. They told me 1 - 2 days and I didn't get my results on time! I had to go to an ER to get a rapid test. The lady registering me didn't know much or what test I was having and had to call for help. Who knows what happened to my test? Unreliable, and incompetent and their app is terrible too! Avoid at all costs! read more

If I could give 0 stars I would. I've been to this lab twice in one week. Both times I scheduled an appointment online. I arrived before my appointment time and checked in. Both times I sat waiting for 30 minutes past my appointment time before I was called. Why did I make an appointment if it wasn't going to be honored? Go anywhere else but this place. I will. read more

I went to the location at 4510 Medical Centre Dr. I informed the person who attempted to draw my blood that I was afraid of needles and that if I grimaced while being poked that it was just a natural reaction as I was sensitive to dentist needles as well. This stemmed from a bad experienced in the past at a childhood doctor. I made a frown as Carrie Daniels took blood from my right arm. She suddenly stopped in the middle of the EXTRACTION OF BLOOD and said I cant do this while you frown! She then attempted to move to my left arm. I replied ma'am I told you before you started this has no reflection on you that i just hate being poked and that I frown. She yelled for another tech to take me. The other tech was a african american woman who did a fine job collecting my samples even as I explained my phobia to her. She stated" I don't look at faces only my incision point". However, if you feel and discomfort let me know. I found BIGFOOT before I found service from Carrie Daniels. She was horrible and very unprofessional. I advise anybody to avoid her at all cost! A -10 stars would still be too high. John K read more

I took my 8 year old daughter here for a blood panel. She was very nervous and scared. The lady was nice, but I wouldn't recommend taking children here. The blood drawn was very traumatizing. My daughter felt faint and was throwing up after. They didn't use a small needle and it was hanging to the side of her arm causing huge amount of pain. I had to re-do the blood panel because they didn't do it correctly. I ended up taking my daughter to LabCorp in McKinney and they were amazing with her. read more

The heavy set lady that works in this office is the absolute meanest and rudest you could ever come across. I understand that they have a job to do but it's ridiculous how she speaks to customers. She is so rude and mean. I won't ever return to this location ever again. I watched a customer try to ask her a question when she opened the door and she completely dismissed him and walked off rudely after over talking him and being very rude to him. They need to get it together! She over talks everyone she deals with. She's short with her answers. Very nasty woman. read more

If I could give 0 stars I would. Carrie is the rudest person you would ever meet there! Her attitude is so bad I would never return or recommend this location. She needs to do more training when it comes to the health and customer service that she is in. Carrie was very short and wasn't helpful at all. If I didn't need the appt I would have went to another location. Who ever is Carrie boss I'm sure this isn't the first time hearing how horrible she is to patients. Carrie is a BAD representation to Quest! Ask for someone else to help you bc she is absolutely horrible! read more

Don't go here if you have a choice. This is my second time here in a week because they didn't secure my first sample and it leaked during shipment and required me to retake the test. You check in on screen (its the only option). I set up the appt for a urine pre-employment drug screen. I arrived 10 minutes before my appt time which they suggested. All the screen asks you for is your phone number and to scan your driver license front and back and then ask if they're billing your insurance. I get called back at my time and then the tech realizes it's a urine test not a blood draw and says she can't do it and to go back out to the waiting room. They are now 15 minutes past my appointment time and I asked them how much longer because I have been holding it and they won't tell me. It's always jam packed here and their staff is rude. read more

Not sure why all the negative reviews. Just left here and had a great experience. We did not have an appt but still got in in less than 15 min and it was pretty busy. The tech was super sweet and did a great job! My daughter isn't a fan of needles but he kept her calm and made her laugh. She said she hardly felt it. read more

I scheduled an appointment today for blood work. When I arrived, they took me back and told me they did not have the requisition and gave me their fax # so my doctor could send it. I called the doctor's office and they gave me the requisition # of the original order but Quest said they could not locate the order using the requisition #. The doctor's office sent a new order which they show was accepted at 10:56 a.m. but Quest was unable to locate it. Long story short, I arrived at my appointment time and left an hour and 15 minutes later still not having my blood drawn. I realize there may have been a technical issue and that stuff happens. However, the phlebotomists were not helpful at all and one even snapped "and they know we can't look up by the requisition #" after my phlebotomist asked her a question. The customers at Quest are treated like cattle. WHEN I am certain that my order has been received by Quest, I'll drive farther to another location before I'd return to the one at McKinney Medical Center. read more

Tech had hard time finding vein last time and I had 21/2 bruise on my arm.

Don't seem to think much about their customers !!! Had an appointment today at 11:45. I called the quest main number to confirm they would be open because of the bad weather. I was told this location was open at 11:00 today. I drove an hour and went to their door and it was locked. Called the same number to ask why it was not open after I had been told it would be. I was then told it would not open today and I would need to reschedule. They could not give me an early time or a date until mid next week. Why do they have this damn automated service that confirms your appointments but doesn't alert you to a closing or a cancellation ahead of time. I did get a notice of cancellation at 12:29 pm. What brains the programmer of their system must have. read more

Wow, went to quest, just before the waiting room filled with a few people, a lady not wearing a mask was escorted from the back. I noticed the technicians were wearing masks but no gloves when I was escorted back for lab work. After the technician took my insurance card and license with unprotected hands and returned it, I felt unsafe and uncomfortable. I asked for gloves. He said the gloves were only for staff when drawing blood. Then he pick up a cup with unprotected hands and told me to urinate in it. I was done. I left without lab work. This place has insufficient protocol for dealing with the coronavirus. Very Unsafe... read more

Don't schedule a Covid test here because the second you get here they'll tell you right to your face they don't do them anymore and you'll have to go to Walgreens or CVS or care now so just no coming here is a waste of time and also none of the nurses are pleasant They all have a miserable attitude. read more

We have been to this office twice in the last two days. Both times, they could not find our doctor's orders. Unfortunately, we had to wait until we were called back in order to find this out, since there is no one to speak to at a window. After the first failed attempt, my doctor gave me her confirmation code, the date it was submitted, and saw that the status was "received." However, Quest still could not find the order on day 2 (no option for a physical order, since our doctor was telehealth and not in the office this week). After my second attempt with no luck, my doctor called Quest through the provider line, who verified they saw not one but TWO orders - one from original submission and one that my provider put through after I had problems. He was "baffled" as to why the McKinney office wouldn't be able to pull it up. There are zero options to speak with someone through the telephone number. The website also mentions a chat feature, which can't be found anywhere. We will try a different Quest location tomorrow. read more

Would like to advise, I left work early to make it here before 5:00PM. I made it here for 4:55PM door was locked up tight and closed. Nobody in sight at the desk. I even had enough time to snap a time stamped photo of them not open until 5:00PM as their hours next to the door stated. So don't bother rushing here. They are probably already closed and gone. I lost out on work and gas rushing here to find out they are closed before their actual time. read more

Quest Diagnostics - Poor customer service - Laboratory Testing Near Me - McKinney, Texas

If I could give zero stars, I would. The level of incompetence here is ridiculous. I dropped off a 24 hour urine sample and by the afternoon was told that my sample was lost! The lady helping my husband said that they would call him back to let him know if they found it or if I needed to recollect. Guess what? No call back!! You can't speak to an actual human being at this location via phone either! I would never trust this location with anything regarding my health again. To top it off, they were extremely rude. read more

Went for a drug test on the 15th of this month, and almost two weeks later I can't start work because of this hold up. I tried calling but got little to no information due to the fact that I wasn't the employer calling.... read more

Went to Quest the day before a European cruise. The suddenly told me they don't do OCR COVID testing for travel. This a week after I made appointment. Buyer beware. Traveler be concerned. Quest, be ashamed. read more

Very disappointing experience at Quest McKinney. I had an appointment scheduled for 345 today to get blood work for my son. I've never been here before so I was relying on my GPS. After rushing to get there after my son got home from school, the place was very hard to find. I had to do multiple turnarounds. I tried calling to let them know I was running late and to see if they could help me with directions, but their phone rings and rings, the. puts you to a voicemail which is FULL, so I couldn't even leave a message. I finally arrived 15 minutes late and used the "check- in" link they had sent. I got a auto response saying I was checked in, but since I was late, they moved me to a "walk-in", which I was fine with. It said to wait in my car or come in and they would let me know when they were ready for us. We waited in the car. At 4:40, I said to my so , "I wonder why it's taking so long". We decided to go in. When we arrived to suite 310, the door was locked and sign said they were closed. REALLY? I drove all this way and you didn't have the courtesy to get me in or tell me anything? What kind of place are you running? Very disappointed read more

Yeah it's not the most amazing customer service, but they have a lot on their plate. They know what they are doing and it's quick, easy and painless. Overall I recommend. read more

Very disappointing experience with Quest. Upon arriving 15 minutes early for my 4:00 appointment, I am informed that their check in system is down. They are now only accepting paper requests. Totally understandable. Luckily I grabbed my paperwork and had it ready to go. At 4:15 (15 minutes after my scheduled appointment and 30 minutes after I arrived), I was told to leave and that they were not going to complete my test. When asked why, I was told they close at 4:30. Again, understandable. However what is not understandable is that because of the office's tardiness, I had to sit and wait for an appointment that never happened. There was also 15 minutes until the office closed so I'm not sure why I was turned away. Very disappointing and very frustrating. read more

I was my first time at this particular facility but I must admit it was quick, fast & painless.

Hand written sign that our computers are down and they aren't servicing anyone. We have so much technology that you would think we could have been notified. No one there to explain. Do you know how hard it is to get appointments that work into your busy schedule as well? Very disappointing and it seems like the facility has computer problems often. read more