They were in time and so helpful before hand. Loved the tech who did my imaging! I will go here…read moreagain. I felt like they were all invested in my well being and the quality of care was great, even in the midst of their remodeling!

Excellect CT Scan technician. Great facility. I've used this facility multiple tomes over the past…read more10 years. The staff has always been very helpful.

It's never "fun" to be asked by your physician to get an x-ray, as it alludes to a possible medical…read moreproblem. But the staff here makes you feel calm and comfortable. Quality expertise by all. Kudos to the entire staff here.

I went to Envision Imaging of McKinney for a MRI-guided arthrogram. Dr. Lon Hoang performed the…read moreprocedure. He was calm, articulate, patient, empathetic to my high state of nervousness, and took time to explain the process to me in detail. He even offered to play music, so I asked to listen to his playlist - and it put me at ease. He slowly numbed the injection site until he could proceed with me being comfortable. I felt a slight pressure - nothing else - no pain at all, it was remarkable. Everyone told me it would be excruciatingly painful. It is my experience on 10/21/2025 with Dr. Hoang that he is the physician to request any such procedure. My deepest and most sincere thanks, Dr. Hoang. You are blessed with this gift of care and expertise. Respectfully L-A. P.

If you've been coming to this specific location for years, don't panic when you can't find them --…read morethey've moved!! They were east of the McKinney Hospital -- now they're in the new building on the far west side of the hospital. Definitely an upgrade from the old digs lol. The Yelp address on this page is correct. Four Stars for what I went through! My order for a diagnostic mammogram took weeks to process. Every time I called Solis, they swore they never got the fax from my PCP. My PCP swore Solis was the problem. Pointing fingers at each other caused me to make an in-person visits to both places to finally secured my appointment. Not great customer service. While sitting in the lobby for my appointment, a few patients started chatting -- turns out, they were in the same paperwork purgatory too. Outside the paperwork issues, every person I interacted with -- front desk, techs, and doctor -- was incredibly kind, helpful, and patient. The actual care was excellent, even if the road to get there felt like running an obstacle course in flip-flops.

They used to be good. Starting with scheduling, I had to speak with 2 separate individuals. Neither…read morewere knowledgeable and both sounded like they were in bed, very muffled and clearly perturbed when I asked them to repeat themselves. Also, neither were particularly knowledgeable or helpful. The office manager can only repeat what their guidelines are and wouldn't dare lift a finger to actually help. The intake ladies were nice, but like the office manager, only repeated guidelines making it impossible for me to move forward. I know this service is a cash cow and business is clearly very good. I guess that's why decent customer service bypassed. It's also very necessary and. I'll be looking to get it done with a business that actually tries to assist patients.

They were very friendly and upfront and honest about the wait time. We happened to arrive right at…read morelunch and she was very accommodating to the urgency of the patients need to get back home. As soon as the technician was done with lunch he was called in even before the scheduled time. Nice and fast people.

The staff was very helpful. I've had a stroke and needed assistance getting on an off the table…read more I asked for a CD of the results and they supplied it. everyone was very friendly, the check in staff as well as the technicians.

Having to get an MRI is not a fun thing! Anxiety rises, pure fear overcomes you. Not so the other…read moreday when I had an MRI at North Star Imaging in Allen. I was totally impressed with the appointment schedulers I encountered and they set the stage for a great experience. (Trainers for North Star, you are doing a great job!) Entering the Allen location, friendly faces all with big smiles. Only had to wait a few minutes for my appointment before Todd came to get me. I explained I was terrified of IV lines and he assured me they weren't going to use one on me, just a little tiny butterfly to inject the contrast. He was so calming and a true professional. I lost all fear and the anxiety went away, especially when he put some great country music on the headphones. 20 Min later, bam...over and out of there. The best imaging experience EVERY. Thank you, Todd!!

Beware! I declined UT Southwestern due to the MRI…read morew/differential being $1,200 so I went to Northstar Diagnostic in Allen for $300.00 In short, you get what you pay for - they don't know what they are doing. The front staff is 100% incompetent; they gave me instructions -no water or food for 6 hours prior. That was wrong, it was 'no food' only.

My wife and I have had not one, not two, but three gender test appointments canceled only a few…read morehours before the scheduled time. We even received a confirmation text the morning of the third appointment. We experienced a miscarriage earlier in the year, before getting to the point of knowing gender. We were recently blessed and are now pregnant again. So, while personal emergencies happen, getting canceled three times is unacceptable and incredibly frustrating. This has postponed excitement and joy about finding out the gender of our rainbow baby.

This shop is unprofessional. Never got an appointment confirmation until the day before the…read moreappointment. I reached out to call the shop a couple days to confirm my appointment, since we traveled from out of state to be with family. I called during work hours and was never able to get someone to answer the phone. The answering message said to text, so I did. (It's the owner's iPhone - not even a business phone). She answered and confirmed my appointment immediately. I had a weird feeling about this appointment for the next couple of days, since I had seen several previous reviews stating she kept rescheduling appointments, only to never see the client. Morning of my appointment and she reached out saying she needed to reschedule my appointment. We were disappointed to say the least.

I had the strangest experience there and probably the most surreal and uncomfortable situation at…read morean imaging place I've ever encountered in my life yesterday. I had to reschedule my first x-ray appointment in Wylie because their equipment had broke down and they were able to reschedule me in Allen the same morning. When I checked in, the lady I worked with was in the far left corner and she was very polite. I had mentioned to her. I did not fill out the online check-in information and preferred to fill out paperwork and she said no problem. When I returned the paperwork to her, I mentioned to her that my birthdate was wrong. I then noticed the lady on my right. (Her name was Coy) spoke under her breath out loud and said ,"If you had filled out the online application, you would've noticed that." It was very flippant remark and with a snippy tone. She was working with another patient and I was taken back by what she had just done and I decided to speak up and advocate for myself, and I said, " Did she just talk under her breath about me ?" to the lady in front of me. And then Coy spoke up again said," oh I didn't mean to hurt your feelings," in which I then replied," you have not hurt my feelings, but you're behaving in a very unprofessional manner, and I can't believe you would be checking out this patient beside me and also be talking under your breath about me which has nothing to do with you." She tried to defend herself and I just walked away and sat down and waited for my x-ray. Once I'm called back, Tricia takes me back to the x-ray room and as she's getting things ready there's a knock on the door and Tricia opens the door and isn't surprised to see Coy at the door and let's her in. !!!!!!!!! Mind you I feel like I'm in a movie right now. It's the craziest thing! I look at Tricia. She doesn't look surprised and is avoiding eye contact with me so I'm thinking to myself, "Had Coy asked permission from Tricia to allow her to corner me in the x-ray room to talk to me again about the situation up front? It was crazy. Coy starts apologizing to me and states that I've misunderstood and she had no bad intention. I'm still freaking out that this is even happening and I look at Coy and I tell her that I didn't appreciate her talking about me under her breath when she wasn't even the person checking me in or taking my payment and she kept talking over me and she wouldn't let me finish my sentence. Tricia, the x-ray tech was just watching not doing anything about it not telling Coy to go away not protecting me as a patient and I finally had to raise my voice and tell Coy to get out of the room so I could get my x-rays completed. It was absolutely bizarre and frightening at the same time and I couldn't believe Coy had gone from the front desk to the x-ray room to talk to me about this when I'm trying to get an x-ray. I was so shaken up. It was very hard for me to go through the next 15 minutes of x-rays. I was so upset. I was on the verge of tears. It was horrible. I spoke to the manager Lauren afterwards and she was very kind to listen to my experience and she assured me that they would be escalating this to upper management and it would be taken care of. I have not heard from their office yet, but I hope this never happens to anyone else. It was truly traumatic and it made no sense.

What a wonderful place!…read more After a terrible experience elsewhere, I decided to try Envision. Sheesh, I am so glad I did! It was a great experience from walking in the door; it's a welcoming office, clean, and the team is courteous, from booking the appointment to the actual visit! The "People in the back," Jason and Millie, who actually did the MRI, were very kind and communicative (every step of the way); they followed safety protocols (gloves, needle, etc.). I am grateful to have found this place. If you're looking for a place that treats you with heart... like a human being, this is your place! A big fat THANK YOU to Envision Imaging (Allen, TX),

These gals are fantastic! I can't imagine referring patients anywhere else for iTero scans, CT…read morescans, implant planning, etc. They're quick and very reasonably priced. Customer service is amazing! Thanks!!!

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

I truly appreciate all professionalism in their office. From the moment you walk in they greet you…read morewith a smile and make your check process smooth. The technician that perform my MRI both times made me feel at ease. The offer you music that makes you feel comfortable. I would use the imaging office as much as possible.