They were very friendly and upfront and honest about the wait time. We happened to arrive right at…read morelunch and she was very accommodating to the urgency of the patients need to get back home. As soon as the technician was done with lunch he was called in even before the scheduled time. Nice and fast people.

The staff was very helpful. I've had a stroke and needed assistance getting on an off the table…read more I asked for a CD of the results and they supplied it. everyone was very friendly, the check in staff as well as the technicians.

My wife and I have had not one, not two, but three gender test appointments canceled only a few…read morehours before the scheduled time. We even received a confirmation text the morning of the third appointment. We experienced a miscarriage earlier in the year, before getting to the point of knowing gender. We were recently blessed and are now pregnant again. So, while personal emergencies happen, getting canceled three times is unacceptable and incredibly frustrating. This has postponed excitement and joy about finding out the gender of our rainbow baby.

This shop is unprofessional. Never got an appointment confirmation until the day before the…read moreappointment. I reached out to call the shop a couple days to confirm my appointment, since we traveled from out of state to be with family. I called during work hours and was never able to get someone to answer the phone. The answering message said to text, so I did. (It's the owner's iPhone - not even a business phone). She answered and confirmed my appointment immediately. I had a weird feeling about this appointment for the next couple of days, since I had seen several previous reviews stating she kept rescheduling appointments, only to never see the client. Morning of my appointment and she reached out saying she needed to reschedule my appointment. We were disappointed to say the least.

Having to get an MRI is not a fun thing! Anxiety rises, pure fear overcomes you. Not so the other…read moreday when I had an MRI at North Star Imaging in Allen. I was totally impressed with the appointment schedulers I encountered and they set the stage for a great experience. (Trainers for North Star, you are doing a great job!) Entering the Allen location, friendly faces all with big smiles. Only had to wait a few minutes for my appointment before Todd came to get me. I explained I was terrified of IV lines and he assured me they weren't going to use one on me, just a little tiny butterfly to inject the contrast. He was so calming and a true professional. I lost all fear and the anxiety went away, especially when he put some great country music on the headphones. 20 Min later, bam...over and out of there. The best imaging experience EVERY. Thank you, Todd!!

Beware! I declined UT Southwestern due to the MRI…read morew/differential being $1,200 so I went to Northstar Diagnostic in Allen for $300.00 In short, you get what you pay for - they don't know what they are doing. The front staff is 100% incompetent; they gave me instructions -no water or food for 6 hours prior. That was wrong, it was 'no food' only.

I'm very grateful for the wonderful care we received here. Everyone was so kind, attentive,…read moreunderstanding, and helpful. They truly took the time to listen and made the whole experience much easier. Highly recommend! Jennifer and Ramin were absolutely kind and caring, Denis was very helpful and kind to me and my baby Dr. Navaro is the. God bless you all.

You can tell they only care about their payment rather than the animal they care for. There is a…read moresevere lack of empathy. If you need to rush for an emergency of your fur baby this IS NOT the place I would recommend. Immediately when I walk in, clearly desperate for help of my dog I'm met with, "is it an 175 dollar fee plus OSHA fee". There was no asking of questions about my dog, only what's my card number. Honestly just take "emergency" out of the name and I would give this hospital 3 star instead.

I had the strangest experience there and probably the most surreal and uncomfortable situation at…read morean imaging place I've ever encountered in my life yesterday. I had to reschedule my first x-ray appointment in Wylie because their equipment had broke down and they were able to reschedule me in Allen the same morning. When I checked in, the lady I worked with was in the far left corner and she was very polite. I had mentioned to her. I did not fill out the online check-in information and preferred to fill out paperwork and she said no problem. When I returned the paperwork to her, I mentioned to her that my birthdate was wrong. I then noticed the lady on my right. (Her name was Coy) spoke under her breath out loud and said ,"If you had filled out the online application, you would've noticed that." It was very flippant remark and with a snippy tone. She was working with another patient and I was taken back by what she had just done and I decided to speak up and advocate for myself, and I said, " Did she just talk under her breath about me ?" to the lady in front of me. And then Coy spoke up again said," oh I didn't mean to hurt your feelings," in which I then replied," you have not hurt my feelings, but you're behaving in a very unprofessional manner, and I can't believe you would be checking out this patient beside me and also be talking under your breath about me which has nothing to do with you." She tried to defend herself and I just walked away and sat down and waited for my x-ray. Once I'm called back, Tricia takes me back to the x-ray room and as she's getting things ready there's a knock on the door and Tricia opens the door and isn't surprised to see Coy at the door and let's her in. !!!!!!!!! Mind you I feel like I'm in a movie right now. It's the craziest thing! I look at Tricia. She doesn't look surprised and is avoiding eye contact with me so I'm thinking to myself, "Had Coy asked permission from Tricia to allow her to corner me in the x-ray room to talk to me again about the situation up front? It was crazy. Coy starts apologizing to me and states that I've misunderstood and she had no bad intention. I'm still freaking out that this is even happening and I look at Coy and I tell her that I didn't appreciate her talking about me under her breath when she wasn't even the person checking me in or taking my payment and she kept talking over me and she wouldn't let me finish my sentence. Tricia, the x-ray tech was just watching not doing anything about it not telling Coy to go away not protecting me as a patient and I finally had to raise my voice and tell Coy to get out of the room so I could get my x-rays completed. It was absolutely bizarre and frightening at the same time and I couldn't believe Coy had gone from the front desk to the x-ray room to talk to me about this when I'm trying to get an x-ray. I was so shaken up. It was very hard for me to go through the next 15 minutes of x-rays. I was so upset. I was on the verge of tears. It was horrible. I spoke to the manager Lauren afterwards and she was very kind to listen to my experience and she assured me that they would be escalating this to upper management and it would be taken care of. I have not heard from their office yet, but I hope this never happens to anyone else. It was truly traumatic and it made no sense.

What a wonderful place!…read more After a terrible experience elsewhere, I decided to try Envision. Sheesh, I am so glad I did! It was a great experience from walking in the door; it's a welcoming office, clean, and the team is courteous, from booking the appointment to the actual visit! The "People in the back," Jason and Millie, who actually did the MRI, were very kind and communicative (every step of the way); they followed safety protocols (gloves, needle, etc.). I am grateful to have found this place. If you're looking for a place that treats you with heart... like a human being, this is your place! A big fat THANK YOU to Envision Imaging (Allen, TX),

Called 972-920-0120 to set up an appt. Doctor already sent requested tests to the office twice…read more Normally the office would call the patient to set up the appt but i heard nothing from Rayus. I have Tried to call back for days but could not get through. How long does one need to be on hold? We have things to do. Answer the phone!!!!

I had an ultrasound and it went. The tech explained the procedure and what would after it…read morecompleted. Check in easy and quick.

They are very thorough with no wait time after insurance is approved. Very efficient and customer…read moreservice friendly. I've been here a few times and it's always the same.

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

Easiest experience. They offered a same day appointment. Flat rate fee. Appointment took maybe 15…read moreminutes. My vet was sent results in 3-4 hrs(though they allow within 24hrs). They do need a referral to book.

~11-09-21~ Arrived…read more35 minutes early for our 12pm appointment. They went ahead and saw my sweet bad dog Dixie. We were out of there in no time. Ultrasound was preformed, and now just waiting to hear from the radiologist. Clean establishment with nice waiting area. Friendly staff and I most definitely would return if needed. Thank you for taking excellent care of Dixie:) Tuesday 11-09-21 was Dixie's appointment!

I had a wonderful experience at my ultrasound appointment, and I especially want to recognize Heidi…read morefor her kindness and compassion. She was incredibly welcoming, sweet, and patient from the moment we arrived. My dad has hearing difficulties and also faces an English language barrier, so medical appointments can sometimes be stressful and challenging for him. Heidi went above and beyond to make sure he felt comfortable, understood, and at ease throughout the appointment. She was so patient and thoughtful in the way she communicated with him, and her kindness truly made a difference. It's not often that you come across someone who takes the extra time and care to make patients and their families feel so comfortable and reassured. We are very grateful to Heidi for making what could have been a stressful experience feel peaceful and positive. Thank you, Heidi, for your warmth, patience, and genuine care. You are truly wonderful at what you do!

Had a wonderful experience! The front desk helper named "Bernie" was amazing and full of…read morepersonality. The technician was a forgivable 2 minutes late and was surprised by that according to other reviews. She was also very sweet and knowledgeable. All-in-all, I would definitely make this my go-to for imaging!

Do Not bring Children here- Poor Communication, Rushed, Absolutely no explanation of the process…read moreprior to arrival so people can make an informed decision. Felt like money mattered more to them than care for humans. VERY small room, very claustrophobic, caused machine noise to be amplified so earplugs not helpful, they are very cheap & small earplugs anyway- if you dare choose this place bring your own ear plugs, be ready for anything because they don't tell u anything. Can't be in view of room w your child either- super disturbing. Children's has the parent in a viewing window area...wish they would have told us ANYTHING Had 5 phone calls about money - not one mention of what to wear, what not to wear, what is going to happen, no explanation to child, made me stay at desk to pay while took my kid because the technician told me as she was tapping her watch - they had a schedule to keep - again - their schedule & money more important than your child or patient comfort here. Even when I asked for someone to go over what would be done, they rolled their eyes & gave me a forced explanation. We would have left if I had not already paid & I would not have paid if I knew it was a itty bitty room w old machine, no viewing area, no care for anxiety of the child, no care to explain, such incompetence of customer service it's sad. Just all around bad experience! Scottish rite or Children's has a sliding scale, & better facilities- go there instead.

The staff is AMAZING. Efficient, knowledgeable, kind and professional. During the lengthy MRI, I…read morewas asked what kind of music I would like to listen to. I requested Etta James and that made the entire process very enjoyable. I now have the CD in my hand and can take it to my surgeon. Thanks, Legent!